รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Kochi Tosa Resort & Spa

(จังหวัดโคจิ/อำเภออะกิ จังหวัดฮิโรชิมะ) [ทั้งหมด 195 ห้อง]
คะแนนรวม
4.26
ดี (374)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.05
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.22
  • อาหาร
    4.39
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.49
  • ความพึงพอใจ
    4.28
  • 5.00
    サタキ

    Great.

    I had reserved a mountain-view Room, but the Hotel upgraded me to an ocean-view Room at their discretion. The view was wonderful, and I had a comfortable stay.

  • 1.50
    Miumiyu

    Cleanliness

    As soon as I entered the room, I immediately noticed four or five strands of hair in the toilet. It didn’t feel clean at all. A woman I met in the bath also said she would never come here again.

  • 3.00
    KGグリー

    The food is absolutely delicious—enjoy all-you-can-eat seared bonito!

    We enjoyed complimentary local sake from Kochi Prefecture in the lounge. It was very delicious—maybe I drank a little too much. This is a Resort Hotel with a pool, and perhaps because summer vacation was almost over, there were many families. I checked in after 3:00 p.m., but there were already lots of families and we waited more than 20 minutes to reach the front desk. Dinner and breakfast are buffet-style, but there was a long line even before opening. It’s better to go early. The large public bath was also extremely crowded, so I gave up on using it, which was disappointing. There may be peak hours for bathing, but at night it ends fairly early, and in the morning you can’t enter until 6:00 a.m. Also, the air conditioner in our Room didn’t cool very well, so it was quite hot and I couldn’t sleep well. We were told that due to centralized air-conditioning control throughout the building, the temperature could not be lowered. The Room faced south and had a great location with panoramic views of the Pacific Ocean from the window, but once the afternoon sun came in, the room temperature rose rapidly and it was unbearable. Because it was so hot, we were moved to another Room. Compared with the previous one it felt slightly cooler, but even then the Room remained hot again the next day.

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  • 5.00
    びけりん

    Looks great!

    We visited as a family. Both the kids and adults had a great time, which was wonderful! Even though it’s all-inclusive, it offers great value for money, and we were very satisfied. It’s quite far so we can’t visit often, but I can confidently recommend it to friends.

  • 4.50
    東京一人暮らし

    Suitable for families

    Stayed with my family for one night from August 9. Check-in at 3:00 PM; we were able to check in without any crowds. Elevators: there were times when it was busy, but no issues. Meals: at check-in, we were advised that 5:30 PM for dinner and 7:30 AM for breakfast were recommended, so we followed that. It was good to go before it got crowded. The coin laundry was busy, likely because it was summer, but overall it was a very satisfying Hotel.

  • 5.00
    キョコタン

    We were very satisfied.

    I stayed with my grandchild, and we were very satisfied—the meals were delicious and there was a great variety of options.

  • 4.17
    fbcwp151

    Birthday

    There was a wide selection of alcoholic drinks, and they were delicious. The staff were very pleasant. The buffet also offered many different dishes, and everything was tasty. The dining area felt a bit cramped, but I would love to stay again.

  • 4.83
    ことだま縄文

    It was great!

    The Room was spacious, and the Onsen was excellent. There was a wide variety of food, and many dishes were delicious. The seating with an ocean view was also wonderful. Due to my mistake, I made a Reservation for one instead of two, but the staff changed it promptly at check-in. All the staff provided very good service. I would like to visit again. Thank you for your hospitality.

  • 4.50
    Bi-monthly

    Overall, fully satisfied.

    Since we loved Mercure Oyama last time, we chose Kochi for our second stay. The female staff member who checked us in made a great impression. The restaurant staff were warm and welcoming overall. My husband was delighted with the men’s large public bath, which also had a sauna and a wonderful open-air bath. Considering the price, the buffet offered good variety and we had no complaints. Our Room was spacious with a beautiful ocean view, and the bed had more room than a standard single. I recommend it for an easy getaway—make a Reservation on a whim, enjoy dinner and drinks, stay overnight, and feel completely refreshed. Monet’s Garden we visited the next day was also fantastic.

  • 5.00
    shinaneko

    Staying again after a year, the improvements are remarkable and the value for money is excellent.

    The meals and alcoholic beverages have been upgraded compared to last year. We enjoyed gourmet dining featuring unusual ingredients such as couscous and quinoa, French country-style dishes, and Tosa regional cuisine. The staff who served us were clearly professional, making our stay truly comfortable. The Room was spacious, and the expansive ocean view was wonderful. Mercure has a charm that Japanese Hotel chains don’t offer. Both my wife and I are looking forward to staying again next year. (It seemed that quite a few guests were repeat visitors.)

  • 5.00
    オブシデイアンブラック

    The buffet dining is outstanding!!

    We stayed here as a couple on a trip to Kochi. It was our first time, and what impressed us most was the food. Both dinner and breakfast are buffet-style, with Japanese dishes (including local specialties), Western, and Chinese options—all of excellent quality. Even my wife, who is very particular about food, was delighted. Drinks such as beer, sake (including various local brands), and spirits are also available with unlimited refills, so I can recommend it to anyone who enjoys a drink. We would love to stay again when we visit Kochi.

  • 4.00
    suzu rinrin

    We had a wonderful time!

    My stay a month ago was a bit disappointing, but I returned to overwrite that memory. This time, I’m satisfied! I checked in a little early, and I was pleased with the flexible response. The Room was also thoroughly cleaned, which I appreciated. Both dinner and breakfast were delicious. If I had to be picky—this is just my personal opinion—I thought it would be nice if dinner included classic tempura. This was my third stay this year, and it felt like the guest age range was relatively high, so I think tempura would be well received. For breakfast as well, a live kitchen for classic egg dishes would be great. I’d be happy to have options like fried eggs or omelets. If you ask what could be improved further, it would probably be the bath area. All three times, the bin for used towels in the changing room overflowed and towels were sticking out. I understand this may be due to many guests using it, but regular checks would make it even better. Overall, my satisfaction level is quite high, so I’d like to stay again within this year! Thank you again for your hospitality!

  • 4.83
    はるはるきち

    It was great.

    I stayed using IKYU Diamond. It was very good. The Shimanto pork shabu-shabu dinner was delicious. I would like to stay again. The room air conditioner felt cold even on the lowest setting—was it centrally controlled? Better temperature control might be needed.

  • 4.33
    6人のじぃ

    Thank you for a wonderful trip.

    I was able to stay at a very reasonable price through IKYU.com. In addition, I truly appreciate that you reliably accommodated my requests by phone. As expected of Kochi in Tosa, the seared bonito (katsuo tataki) was delicious. I thoroughly enjoyed it. However, what was disappointing on this trip—meant to be an escape from everyday life—was the restaurant. The system that showed how crowded it was was helpful, but perhaps because this is such a popular Accommodation, it was disappointing that the restaurant felt over capacity. The tables were small and too close together, so I could clearly hear loud conversations from the next table whether I wanted to or not. Rather than feeling like a getaway, it felt overly ordinary and lived-in. If improved, it would be perfect. I would like to visit again in the future. Thank you very much.

  • 4.50
    ボークン

    That’s sufficient.

    Great value stay. Since it’s all-inclusive, you don’t end up spending extra money unnecessarily, which is nice. I’ll definitely stay here again when I visit Kochi. Considering the price, I think the overall offering is good.

  • 4.50
    さくら2000

    Toothbrush

    The toothbrushes you could freely bring to your Room from the first-floor area should at least be provided in the Room—two sets for night and morning.

  • 4.17
    竜りゅう

    The meals were delicious.

  • 5.00
    オールラウンドプレーヤー

    The hospitality is outstanding.

    The complimentary drinks in the lounge, the dinner and breakfast buffet, the open-air bath, and the ocean-view rooms were all high quality. It’s wonderful to be able to enjoy all of this at this price. What impressed me most was that when I was looking for a window seat at dinner, a staff member approached me and said they would let me know as soon as one became available, so I could eat at another table in the meantime. After a while, they came back to tell me a window seat had opened up. I was truly impressed by their attentiveness and service. Thank you for a wonderful experience.

  • 3.17
    猛虎関西系

    Unfortunately, the arrival experience was disappointing.

    I stayed on June 1. Just after 2:00 p.m., I entered the large lobby alone, as a typhoon was approaching. The spacious lobby was slightly dim. There were two staff members at the front desk, but there was no greeting and no welcome. Rope barriers were set up like an airport check-in counter, and I felt no hospitality at all. I worked in hotels for many years, so I understood that check-in starts at 3:00 p.m., and I sat on a chair in the lobby. An elderly couple was seated as well. After that, several groups came to the counter; perhaps their Rooms were not ready, as everyone ended up sitting on sofas with their luggage. At 3:00 p.m., I lined up, but even then there was no proper guidance or assistance while waiting. Because of this poor queue management and lack of direction, guests who had checked in earlier were taken to their Rooms one after another while others kept waiting, which led to complaints. From around 2:00 p.m., I think you should open the lounge and avoid making guests line up—ask for names and escort guests appropriately. All-inclusive is a nice concept, but honestly the service and hospitality do not match the brand. Has no one asked to have morning coffee after a bath? It did not feel guest-first; it felt like you were relying too much on being all-inclusive. To gain repeat guests, I would like you to find ways to reduce the distance between staff and guests a bit more.

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  • 3.50
    suzu rinrin

    It was a bit disappointing.

    This was my second stay, following a visit one month ago in a Western-style twin Room. Last time I overslept and dinner ended up being rushed, so this time was my chance to make up for it. I made a same-day Reservation and only Japanese-style Rooms were available, but at check-in they upgraded me to an ocean-side Japanese-style Room. I appreciated the thoughtful gesture—until I entered the Room and opened the fridge to find a half-finished plastic bottle still inside. There also seemed to be sesame seeds (?) on the desk; since it was black, the dirt stood out. When I contacted the front desk, they changed my Room, but it was disappointing because everything had been excellent last time.

  • 5.00
    かっぱえびさん

    We were extremely sa...

    We were extremely satisfied. The selection of drinks in the lounge was delicious both at night and in the morning, and we used the bath three times. The vegetables in the morning were inexpensive and high quality—especially the cherry tomatoes and white eggplant, which were truly impressive. We felt refreshed. It seems our Room was upgraded, and having an ocean view was wonderful. Thank you very much.

  • 3.00
    しろぴくみん

    The Facility is a bit dated...

    The first thing that surprised me was how spacious the Room was. We stayed in an ocean-view suite, and it was so large for the price that we almost didn’t know what to do with all the space. It also had two bedrooms, so I think it’s a great option for families. That said, the Facility felt very dated and really gave off a bubble-era vibe. The guests seemed to be mostly seniors and many Chinese visitors. They advertise an all-inclusive plan, but taking drinks from the evening lounge back to your Room is prohibited, and there were only a few bottles of water in the Room. Alcohol is sold at the shop, but vending machines only have soft drinks. If you want ice in your Room, you have to buy it at the shop—and the shop is only open until 8:00 PM. It felt pretty lacking for something called “all-inclusive.” However, the Hotel staff in the lounge were very kind and even taught us how to enjoy certain drinks properly, which made me happy. The food was high quality with a wide variety of options. Even though it was a weekday, there were many guests and it was crowded, but items were replenished quickly so it wasn’t an issue. The bonito was especially delicious. Because it’s such a large Facility, it seems student groups also stay here. At check-in we were told that from 6:00 PM to 8:00 PM students use the baths so they get crowded, which was very disappointing. I wish they had informed us when we made our Reservation—having restrictions on what should be a relaxing trip is frustrating. What disappointed me most was regarding Receipts at the shop. If you need a Receipt with an addressee name filled in (which I consider basic), they only issue itemized receipts at the shop and told us to charge it to our Room and get one at reception instead. They said this would be possible even at night, but when we went there we encountered staff who didn’t seem to understand what we were asking; they insisted it wasn’t possible until checkout. When we asked again during check-out as instructed earlier, that staff member also seemed unsure—then called someone senior from behind who still didn’t know at first and had to look into it. In the end we waited about 10 minutes just to receive a Receipt. This should be handled more consistently internally; it left us feeling very uncomfortable.

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  • 4.80
    mitsuhime

    This was our second ...

    This was our second stay, following last year, and we were just as satisfied with this one-night visit. Our Reservation Plan was for a mountain-side room, but thank you for upgrading us to an ocean-side room. We made full use of both the large public bath and the lounge. You also handled the issue of our lost key card very kindly, and everything was resolved without any problems. Unfortunately, due to time constraints we had to skip breakfast, but we would love to try it next time. If possible, we would appreciate it if towels could be stocked in the large public bath. We look forward to staying again next year.

  • 4.67
    精進揚げ

    The ocean view and the meals are outstanding.

    Our sea-side Room on the 10th floor was beautifully renovated, and we had a very comfortable stay. The ocean view was wonderful. We thoroughly enjoyed the delicious dinner and breakfast featuring plenty of ingredients from Kochi. The Western-style options such as burgers and pulled pork were also great. Thank you very much.

  • 3.67
    ディケロステンマ

    The food was delicious.

    Although it was crowded due to the buffet style, there was a wide variety of dishes and everything was delicious. All the restaurant staff were very friendly and pleasant. Thank you for taking such good care of us. We also received a Kochi souvenir as an IKYU Diamond Member benefit—thank you very much.

  • 3.00
    ディケロステンマ

    The ocean view was great, but...

    The view from the Room was amazing, and we were able to relax and enjoy a true resort atmosphere. The Facility has been nicely refreshed after the renovation, but there was a strong odor in the unit bath washbasin area. Even with renovations to an older Facility, is it difficult to completely eliminate plumbing-related smells? The all-inclusive lounge also offered no real benefit for us since we do not drink alcohol at all. If possible, we would appreciate having a Plan without lounge access at a lower price. That said, it is hard to find a Hotel of this level in southeastern Kochi Prefecture, so Mercure Kochi is truly valuable. Breakfast and dinner were buffet-style and the selection was good, but because the hours are set rather short, it gets crowded (breakfast is from 7:00 to 9:30). Resort Hotels tend to be busy, so extending the hours would likely make the stay more comfortable. We look forward to seeing further improvements at Mercure Kochi.

  • 4.83
    しろくま94

    We were extremely satisfied with this Hotel.

    We had a great stay at Mercure on Awaji Island before, so we chose to stay again on our trip to Kochi. The all-inclusive plan was fantastic—especially for someone like me who enjoys drinking! Both dinner and breakfast offered a wide variety of delicious options. We were impressed by the thoughtful touches for guests throughout the Hotel. All the staff were friendly and welcoming with great service. It really shows in their training, and we felt the professionalism of each staff member in creating the wonderful atmosphere here. Even the housekeeping staff we passed at checkout greeted us with a smile, and we left feeling very happy. Thank you very much.

  • 4.50
    suzu rinrin

    Extremely, extremely, extremely satisfied!

    My first solo trip. I was a bit nervous, but I truly appreciate the warm support from your phone staff from the pre-Reservation stage. I was looking forward to the meals after reading the Reviews, and they were delicious with a great variety! I also really enjoyed the lounge! The location was easy to access, so I’ll definitely be back. It seems Furusato Nozei can make it a great deal, so I’d like to consider it. Thank you very much for your hospitality.

  • 4.67
    マジコ

    The breakfast and dinner buffets are unbeatable!

    We stayed for one night using an IKYU discount. We had reserved a mountain-side Japanese-style room, but they kindly upgraded us to an ocean-side room. After check-in, we enjoyed local Kochi sake in the first-floor lounge. The breakfast and dinner buffets had an amazing selection. The seared bonito tataki and shellfish salt ramen were great, and the Eggs Benedict at breakfast was delicious.

  • 4.83
    Rikutan

    The staff were very ...

    The staff were very attentive, and we had a comfortable stay. The meals were delicious, and the Onsen was clean—we were very satisfied. We would love to stay again.

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