รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Beppu Bay Resort & Spa - 2หน้า

(จังหวัดโออิตะ/อำเภอฮายามิ จังหวัดโออิตะ) [ทั้งหมด 289 ห้อง]
คะแนนรวม
4.17
(455)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.07
  • สิ่งอำนวยความสะดวก
    4.09
  • การบริการลูกค้า
    4.25
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.19
  • ความพึงพอใจ
    4.13
  • 3.83
    平日お泊り

    It was a wonderful day.

    The accommodations were thoughtfully designed, offering a fulfilling dining experience and enjoyable time in the lounge at an affordable price. The bath was also of a comfortable size and very pleasant.

  • 5.00
    チコさん

    New Year's Holiday

    It was very crowded, possibly due to the New Year, but I didn't feel any inconvenience. I am planning to stay again with my friends on the 11th of next month. Please arrange a room near the elevator. Since I have difficulty walking, it would be appreciated if parking is nearby.

  • 3.17
    サンフラワーサンフラワー

    Meals and Parking

    The amenities and bath were excellent. Due to the year-end and cold wave, it was a very irregular stay. The stairs in the second parking lot were frozen due to the cold wave, making them dangerous. Measures such as melting the ice with hot water are necessary. The meal featured crab, which I was looking forward to, but it was overly salty and disappointing as I couldn't taste its flavor properly. Additionally, some foreign guests displayed poor manners by leaving food uneaten. Overall, many dishes were too spicy, which was unfortunate. Is it difficult to address not only elevator movement but also stair access? There were considerable waiting times for elevators.

  • 5.00
    ゆの字

    I booked an affordab...

    I booked an affordable plan on the mountain side, so I didn't have high expectations, but it turned out to be a wonderful room where I could enjoy both the harbor and the mountains. The all-inclusive options, including drinks and food, were thoughtfully selected and very enjoyable. The bath offered a stunning ocean view, and the amenities featuring Sekkisei were truly relaxing. Above all, the staff were incredibly cheerful, kind, and full of energy. It was a fantastic accommodation worth visiting even from afar. Thank you very much for your hospitality!

  • 5.00
    北條奈緒子

    The welcome drink an...

    The welcome drink and the Room facilities were clean, making our family trip enjoyable. The children seemed to love the donuts at the buffet. Due to the busy year-end period, we had to wait a long time for the elevator, but we would like to visit again during a quieter time.

  • 2.67
    旅大好き子

    Is it worth offering benefits for Diamond members?

    I decided to post a Review because, as mentioned in other Reviews, I felt extremely dissatisfied with the Diamond Member Benefits. The Diamond Member Benefits included three perks: early check-in, late check-out, and a complimentary Onsen bath powder. I wanted to make use of these benefits and arrived at the early check-in time. However, the foreign staff member who assisted me seemed unaware of this benefit and told me to wait at the front desk until the regular 3 PM check-in time. I showed my Reservation screen to confirm the benefits and also had to mention the bath powder benefit myself before it was handed over. In previous stays at facilities offering membership benefits, staff would proactively explain them, so I was slightly disappointed but thought it might just be due to inexperience or an oversight. What truly upset me happened before checking out. During check-in, feeling uncertain about it being properly noted down, I repeatedly confirmed with front desk staff that late check-out as part of my benefits allowed us until 12 PM. However, around 11:20 AM—before our late checkout time—a foreign cleaning staff member knocked on our door saying we had passed our checkout time. This left us feeling uncomfortable; we didn’t even want to stay until exactly noon anymore and headed for the elevator earlier than planned. The cleaning staff did not greet us as we left either. Additionally disappointing was encountering someone who appeared to be a manager patrolling through our floor during this situation; they passed by without greeting us either despite clearly observing what was happening on that floor before heading back down via elevator (perhaps assuming we were lingering unnecessarily). Checking Reservation records should have shown that ours included Diamond Membership privileges! Despite showing proof multiple times during initial discussions about late-checkout perks upon arrival—how could there still be such poor communication? Even standard Business Hotels ensure departing guests are greeted courteously by cleaning personnel—but here where prices are considerably higher—the lackluster service made everything feel worse overall! If such treatment persists regarding these supposed "Diamond" perks—it’d honestly feel better if no such program existed altogether since nothing wrong occurred from my side yet paying premium rates only led toward unpleasant experiences instead!

  • 3.67
    SUZU27

    All-inclusive is the best!

    The Hotel offers an all-you-can-drink alcohol service in the lounge, detox water in the bath area, and unlimited alcohol during meals. After meals, guests can continue enjoying drinks in the lounge until 11 PM. Snacks and treats are also available, making it enjoyable for children as well. The staff provided excellent service, ensuring a very pleasant experience. Regarding the Facility, there were some issues with elevator operations. The elevators were often full and unavailable, leading to using stairs instead. Additionally, the air conditioning could not be adjusted, which made it uncomfortably warm.

  • 3.17
    SUZU27

    The air conditioning cannot be adjusted.

    Upon arrival at the Hotel, the Room was very hot. I tried lowering the air conditioning temperature, but it made no difference, so I eventually turned it off. I considered opening the window to adjust the temperature, but it could not be opened, making it extremely uncomfortable. Additionally, the elevator situation was frustrating. Elevators coming down were always full. The full elevators would stop while others bypassed without stopping, leaving me unable to get on an elevator multiple times. I hope these issues can be improved.

  • 3.33
    SUZU27

    I had high expectations, but...

    I have stayed at this Hotel multiple times. This time, I visited for my parents' celebration. The last time I stayed was a year ago, but compared to then, the quality of the meals has declined, which was disappointing. Although the building itself is old, the rooms were cleaned thoroughly and provided a comfortable stay. However, the sofas and hallway carpets were stained all over, which was unpleasant. I hope this can be improved. The staff's service was excellent, but everything else fell short of expectations. Considering rising costs nowadays, I understand it must be challenging for Hotels; however, upgrading aspects like meals or bathroom shampoos might be worth considering!

  • 5.00
    タカポンとチキチキ

    We stayed this time ...

    We stayed this time with my wheelchair-bound brother and my 89-year-old father. It was my brother's first visit, and he really enjoyed the meals. However, the washroom in the Japanese-Western style room was not barrier-free, which made it challenging. Having a barrier-free option in Japanese-Western style rooms would be very helpful.

  • 4.33
    Hiro Hirataion

    We visited expecting...

    We visited expecting an all-inclusive experience, but while paper cups in the lounge were somewhat acceptable, serving small snacks in tiny paper cups felt disappointing—at least use paper plates. Some repeat guests even brought their own cups or snacks. The seating was insufficient, and we had to share one chair between two people, squeezing five of us into a tight space. Considering that lounge access wasn’t allowed in loungewear, it felt underwhelming—it might as well be allowed. Our room was a top-floor ocean-view suite, so we thought it would have been better to stop by a convenience store for snacks and drinks instead. Similarly, the Onsen lounge was also disappointing—just a simple waiting area after bathing. The staff were attentive and greeted us at the dining area and bathhouse, but overall the all-inclusive aspect didn’t meet expectations. However, both dinner and breakfast were excellent with plenty of dishes and creative menu options that left us very satisfied. As for amenities, there were no hairbrushes or shower caps to be found anywhere. On a positive note, we enjoyed the free ping-pong area!

  • 4.00
    Mummy kun

    A wide variety of meals available

    The Hotel might have been built during the bubble era. The room is spacious enough, but signs of aging can be seen in the curtains and bathroom. However, it offers great value for money. Happy Hour was satisfying as well. The meals were delicious. The breakfast buffet has a wide variety, which is nice, but personally, I found it overwhelming to choose from so many options. There was a note saying "We serve smaller portions to reduce food waste," but perhaps reducing the variety slightly could make selection easier and also help with food waste—just a humble suggestion! (Haha)

  • 4.00
    k___o

    It was a bit disappointing.

    Overall, it was satisfactory. The view was great, the front desk staff were smooth and polite, and the buffet meals for breakfast and dinner had a wide variety of options—very satisfying! The sunrise from the open-air bath was beautiful! However, I had many unpleasant experiences in shared areas such as the large public bath, dining area, and hallways: - **Large Public Bath**: Showers left running after use; towels and toiletries left behind as if reserving spots. Some places were unusable. Stayed for two nights but encountered similar issues both days. - **Changing Room**: Wanted to use a hairdryer but people sat there talking loudly or drinking water without moving. Couldn’t even ask them to move due to language barriers. - **Dining Area**: Despite placing my plate on the table to reserve it while getting food, unrelated guests started eating at my table during that time. - **Hallways in Shared Areas**: Used towels and bath towels were left in the hallway from evening until morning without being cleaned up—not just one room’s worth either... Walking past this on my way back to my room felt unpleasant unless it was after check-out hours. - **Elevator**: People stood chatting loudly right in front of elevator doors without stepping aside when others needed to exit—this happened multiple times. While these issues may stem from other guests' manners, I often questioned their sense of decency. Perhaps it's inevitable given the affordable rates? I wanted to enjoy a pleasant trip but ended up disappointed with this Beppu visit instead.

  • 5.00
    チコさん

    Highly Satisfied

    This time, we stayed in the Junior Suite, and it was very spacious, allowing us to relax and enjoy our stay. Everyone was extremely satisfied. If we have a break next month, we would like to come again, but we will definitely visit in January. Thank you in advance!

  • 4.33
    大の大人

    Adults with a small appetite

    The Room was spacious and comfortable. Although it was a buffet, I couldn't eat much, which made me feel my age and stomach capacity were disappointing. There were many guests, making the atmosphere lively and enjoyable.

  • 2.83
    koukaku

    Looking for a relaxi...

    Looking for a relaxing stay, I decided to book a 2-night all-inclusive package with lounge access and breakfast and dinner included. Due to the timing and the location near a family-oriented theme park (staying for 2 nights starting from the last day of a long weekend), the first day was very crowded with families and large groups of international guests at check-in. The second night felt slightly less busy but still lacked a calm atmosphere. The "lounge," where all guests can enjoy free drinks including alcohol, was overcrowded with families, including small children. It was far from an environment where one could leisurely enjoy drinks. With limited seating, latecomers had to stand, using paper cups in self-service style—far from what I had envisioned when hearing the word "lounge." As for meals (buffet-style), while the unlimited alcohol and variety of dishes were satisfying in both quality and taste, there was no clear flow or order in how people moved around. This led to intersecting paths that caused stress as people seemed frustrated by others blocking their way. A more organized layout would likely improve this experience. Regarding facilities, while some areas appeared renovated, there were noticeable signs of aging throughout. The carpets in hallways and rooms were worn out with many stains. While age might be understandable, spider webs were visible in various places (e.g., on room light fixtures). Most unpleasantly, dark wood surfaces like doors and headboards showed greasy smudges—presumably from fingerprints—not only inside my room but also on other room doors outside. This lack of thorough cleaning made it hard to feel comfortable spending time in my room. Despite these points, if you’re not too particular about such details, there are positives—the public bath was enjoyable, and the food was delicious overall. However, I felt it might not meet expectations for adults seeking a truly relaxing getaway.

  • 5.00
    あきらのすけごんべ

    Would love to stay again.

    The ocean view was fantastic. However, the amenities were a bit lacking.

  • 5.00
    やまとなでしこ北九州

    Great value for money!

    The breakfast buffet was absolutely amazing! The variety was excellent! Dinner could use a little more creativity, but overall, it was fantastic! I would love to stay here again. Thank you very much!

  • 5.00
    Pinkpooom

    It was excellent.

    On the first day, I stayed at Suginoi Hotel, and on the second day, I chose Mercure here. The buffet was also very luxurious and delicious. The Eggs Benedict and guacamole were especially amazing. The staff were very attentive and even more polite than those at Suginoi Hotel. I will definitely come back again! Thank you for the wonderful memories, Oita Prefecture.

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  • 3.67
    チコさん

    Lacks cleanliness.

    Recently, I have been using the service every month, but the carpet in the Room was heavily stained, and it felt like a temporary carpet was used to cover the stains, which made it feel even less clean. The temporary carpet also had wrinkles, which added to the disappointment. The bathroom floor also had dark stains. This time I stayed in Room 719 and felt somewhat uncomfortable. I plan to bring guests in October as well, but this has made me feel uneasy.

  • 4.33
    あんきなにゃ

    Stunning Ocean View

    I have stayed here many times and always had a great experience. The meals and Onsen are absolutely satisfying. The ocean view from the Room is stunning. However, I feel that the lounge snacks are more suited for children, which doesn't pair well with beer or wine. It would be great if there were options like cheese, ham, or vegetables available. I love the cost performance, location, and Onsen, so I plan to visit again while hoping for some improvements in this area.

  • 4.33
    もうすぐ50歳

    The meals were excel...

    The meals were excellent. Wagyu shabu-shabu, sashimi, roast beef, and sweets—it's impressive that all this is offered at this price. The relaxation Room after the Onsen was a soothing space. In the lounge where alcohol is available, there are strong drinks, but it would be nice to have more options like wine or lighter beverages. Overall, I am very satisfied.

  • 4.67
    フライ豚

    Hotel with a Great View

    While not brand new, the property is well-maintained and clean, with excellent staff service. The ocean view was stunning, allowing for a relaxing stay. Both breakfast and dinner buffets offered a wide variety of delicious options. However, one point for improvement would be the elevators. Despite having three elevators, the wait times were long and tiring.

  • 2.80
    クラッシクホテル巡り

    Regarding Obon Usage

    On the 13th, most guests were families with children visiting for leisure. Despite arriving at 21:30 for an Obon visit, there was a long line to use the elevator due to heavy crowds. Since it wasn't a leisure trip, I felt that this period might not be ideal for such visits. The rate was ¥21,000 per person without meals—reasonable for this season or not? Even within the premises, roadside parking on slopes felt slightly unsafe.

  • 4.00
    hidanori

    Relax and unwind with your family of four in a traditional Japanese-style room.

    Recently, my family of four stayed at the accommodation. The Japanese-style room felt very refreshing, and it was enjoyable to lie down side by side as a family, allowing us to relax together. The quiet and calm atmosphere made it very relaxing. On the other hand, I noticed some wear in parts of the shared areas, but the large public bath was clean and well-maintained, making it very comfortable to use. Overall, we had a leisurely time and created wonderful memories.

  • 4.67
    パクパクパックン

    Great for families with children!

    We stayed with our three children, one in middle school and two in elementary school. The Hotel itself is a bit older, but it is well-maintained and the rooms were clean. What stood out the most was the amazing service with welcome drinks and snacks! Not only soft drinks but also unlimited alcoholic beverages, which thrilled the adults. Dinner was a buffet, and even there, alcohol was all-you-can-drink! Such a fantastic service for those who enjoy drinking. When we informed the dinner staff that our son couldn't come to the dining area due to feeling unwell, they responded wonderfully. We were very grateful for their kindness. We would love to stay at this Hotel again when visiting Beppu!

  • 4.17
    フラネコ

    I had a relaxing time.

    We enjoyed free drinks, snacks, and a great view from the window on the last day of our Kyushu trip with my middle school-aged grandchild. The size of the restaurant was impressive, and the meals were exciting and delightful. However, one disappointing thing happened. My husband, who was supposed to join us locally, suddenly felt unwell and couldn't come. I called to inform them about the reduced number of people in our group. They asked me to call again later during our sightseeing trip. When I called back, they informed me that since it was on the same day, there would be a 100% Cancellation Fee. I couldn't help but wonder if that second call was really necessary—it left me feeling a bit unsettled.

  • 3.50
    さえＱ

    Lively atmosphere

    Children stay for free, making it a lively spot for families. However, it felt a bit too bustling for two adults traveling together. Some guests, seemingly international travelers, were wringing towels and scrubbing their bodies in the bathtub, which was unpleasant. It might be helpful to display instructions on proper bathing etiquette for international visitors. The room cleaning started quite early in the morning, making it feel rushed when we wanted to relax a bit more. It would be appreciated if the placement of replacement carts could be reconsidered to show more consideration towards guests.

  • 4.50
    matsuoka-matsuoka

    A female staff member cleaning the bathhouse kindly assisted me.

    When I realized I had forgotten to give my wife a towel before she entered the bath, I was at a loss. Taking a chance, I asked a nearby female staff member for help. Despite the inconvenience, she kindly agreed and delivered the towel to my wife. Unfortunately, I forgot to ask her name, but I wanted to take this opportunity to express my gratitude. To that staff member—thank you so much for helping us in that moment of need. We look forward to staying here again!

  • 5.00
    イブリンローズ

    Since rebranding las...

    Since rebranding last year, I have stayed here multiple times, and the accommodation is always impeccably clean with staff providing excellent and pleasant service. Above all, the welcome drinks in the lounge are fantastic! This time, I stayed with my 5-year-old grandchild and enjoyed a relaxing and spacious stay in the Kitty Room Japanese-style room. The pool was also comfortably enjoyable. In the evening, there was a rainbow shaved ice event that allowed us to fully enjoy a resort-like atmosphere. The breakfast and dinner buffets were not only beautiful but also delicious, making mealtime enjoyable for everyone. It’s such a wonderful hotel that I would love to visit again!

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