รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Beppu Bay Resort & Spa

(จังหวัดโออิตะ/อำเภอฮายามิ จังหวัดโออิตะ) [ทั้งหมด 289 ห้อง]
คะแนนรวม
4.17
(471)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.07
  • สิ่งอำนวยความสะดวก
    4.10
  • การบริการลูกค้า
    4.26
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.19
  • ความพึงพอใจ
    4.14
  • 4.00
    リンタロウ

    The Room was clean a...

    The Room was clean and very nice. The breakfast had a wide variety of options, and I ate too much. We went to the dining room for dinner with our two grandchildren, and they were very happy. It would be nice if towels were available in the large public bath.

  • 4.83
    ともひろ1246

    Thank you very much.

    We stayed here for my girlfriend’s birthday. Check-in after arrival was quick, and we appreciated being able to enjoy complimentary drinks. The Room also had a small flower gift, and we were able to relax in an ocean-view Room. The meals were delicious as well. She was very happy, so it became a memorable day. Thank you very much.

  • 1.83
    ひつじ一休

    Family-friendly

    The “all-inclusive resort & spa with lounge access” tagline sounds wonderful, but if you arrive expecting that, you will be deeply disappointed. It feels like a family-oriented Hotel. First, despite having a fairly large number of Rooms, the elevator operation was so poor that it was extremely stressful. Also, perhaps due to the scale of the property, we had to carry our own luggage, which left me feeling dissatisfied. Maybe they are focused on inbound guests: at check-in they were clearly trying their best—and I fully understand I couldn’t do it that well myself if I were working overseas—but I couldn’t really understand what was being said. Even when I asked questions, communication didn’t go smoothly. It made me want to leave before even entering the Room. The Room itself was a good size. However, the bathroom Facility was old, dirty, and full of cracks, and every time I went into the wash area it made me feel unpleasant. I think a lounge is meant to be a place to relax and unwind, but people crowded around the free snacks and drinks, so it wasn’t a calming space at all. Perhaps for those who enjoy alcohol, being able to drink a lot might be appealing. As for the restaurant: the interior décor and the tables and chairs were very clean and nice. There was an adequate selection of food overall, but the layout by dish type was poor. In a typical buffet you’d find cold items like salads near the entrance, but here they were in an odd location. (The taste didn’t leave much of an impression either way.) The coffee machine also wasn’t working properly—disappointing—and I felt extremely uncomfortable with how staff spoke to us. The large public bath was generally fine; only the initial entrance being shared by men and women made it confusing. The shop staff were very kind. Overall there were far more unpleasant moments than pleasant ones; I’m truly sad that my hard-earned vacation ended up feeling wasted.

  • 4.17
    舞絽

    The buffet offered a wide variety of dishes and was very delicious.

    We stayed as a family of seven, and even in this season we were able to enjoy an all-inclusive stay at a great value. We contacted the Accommodation by email several times after making our Reservation due to having small children and an EV, and the quick responses were very helpful. The food offered a wide variety of dishes and was delicious. Perhaps because there were many guests, the elevator didn’t run very smoothly (maybe the Facility is old?), so we often had to wait quite a while. Since we were on a higher floor, it may have been less of an issue for us. There were recreational items available for free use (table tennis and games), but because they really are first-come, first-served, we never got a turn—having some kind of sign-up system on a whiteboard would have been nice.

  • 4.33
    チコさん

    Relax

    We always stay here. We would still like to have tissues in the changing room. I thought it was great that the sashimi section at the buffet was set up separately, as it helped prevent lines from forming. We will stay again.

  • 3.83
    みみまーこ

    Perfect for summer vacation.

    We stayed in one of the newer Rooms, so it was clean, and the bathroom and toilet were separate, which made it very comfortable. The elevators get crowded and tend to stop on every floor, so it might be better to separate usage by floors (e.g., above a certain floor). The food was delicious too! The ramen was the best I’ve ever had at a buffet. Seating is unassigned and you place a plate to reserve your seat, but when we came back someone else was sitting there; with many international guests it felt a bit chaotic. Also, the lounge gets far too crowded (^-^;). It feels mismatched with the size of the venue... I wrote various things, but overall we had an enjoyable stay.

  • 1.33
    oshamama

    Disappointing Hotel

    In the photos on IKYU, there was a sofa by the window and you could see the ocean. I booked an ocean-side Room because I wanted to relax and enjoy the view from my Room, but there was no sofa like in the photos. Instead, there was a flimsy chair and table made of thin composite wood—like something you’d find in a supermarket eat-in area—sitting alone by the window. The armrests were painful because the wood was so thin. Part of the table was chipped, which felt dangerous. Are they using recycled items? The floor was covered with square tile carpet meant for offices. It didn’t feel like a Hotel Room at all. Because it looked completely different from the photos, I asked at the front desk thinking it might be a mistake, but they told me it couldn’t be helped because it was a standard Room and would not address my concern. When booking online, photos are all you have to rely on. Guests can only judge based on those photos and naturally expect what is shown to be provided. If you buy something online and receive an item that looks nothing like its photo, wouldn’t that be a serious issue in commercial transactions? In any case, it was an extremely cheap-looking Room. The bed was also terrible. To my surprise there was no headboard—just a hard mattress with a cover placed against the wall with small pillows on top. Your head is directly against the wall. What is this supposed to be? I have never seen such a bed in a Hotel. They said it was an ocean-side Room, but in reality it faced more toward the road and you could barely see the sea. What I could clearly see were another Hotel right in front of us and large buses in its parking lot. The lower part of our view was blocked by part of the building below jutting out, so there wasn’t much scenery at all. Every time I saw that other Hotel dominating our view, I regretted not choosing that one instead. I couldn’t sit on a sofa or enjoy any view. Even when I sat on the bed out of necessity, my back hurt against the wall. There was nowhere to relax properly—it truly felt like an awful Hotel. Since we were told there were no nearby places to eat, we requested dinner at check-in, but what they served looked like supermarket deli food laid out in trays. The seat we took as instructed was taken by Asian foreign guests while we stepped away briefly, leaving us with nowhere to sit. Everything felt cheap and uncomfortable throughout our stay, and it left me very upset. I regret choosing such a terrible place. It’s not worth going out of your way for from far away. Staying at an ANA-affiliated Hotel the next day—with nice Facility standards and polite staff—was at least some relief after this experience.

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  • 4.00
    みーmii

    We stayed during the...

    We stayed during the Golden Week holidays.\nThe staff member at the entrance was extremely kind and helpful, which was a great support for my elderly parents.\nThere were quite a lot of international guests, and it was often difficult to get on the elevator.\nWe went to dinner early, but it was so crowded that even trays had run out and weren’t being replenished, which was tough.\nIt was helpful that we could check how busy the large public bath was via the app, but in the end it stayed crowded the whole time, so we just had to go anyway.\nStill, it was our first all-inclusive stay and we had a wonderful time.\nWe’d love to visit again!

  • 5.00
    ずーちゃん

    Thank you as always.

    We stay here every year for our wedding anniversary! The views are wonderful, the Onsen is relaxing, and the food is delicious—everything is absolutely satisfying!

  • 5.00
    チコさん

    No change.

    I always feel very relaxed here! I wish there were regular tissues in the bathroom. Also, I noticed that the indoor slippers seemed worn out.

  • 4.67
    choko0403

    Excellent value for money.

    We stayed on a great-value day, so the cost performance was even better than expected. I was traveling with my elderly parents and worried about getting from our Room to the restaurant and the large public bath, but it was right after getting off the elevator, so it didn’t seem to be a burden for them. The food was delicious with a wide variety of options, including local specialties like chicken tempura (tori-ten) and conger eel (hamo), as well as wagyu beef. The alcohol selection was also excellent, with a separate shochu corner. There were attendants at the large public bath too, so although we were worried at first because we weren’t sure how things worked, everything was fine. If I had to mention one thing, it would be nice if towels were also available in the bath area. But overall this stay was flawless. I’d love to try other Grand Mercure properties if I have the chance again. We made even more wonderful memories with my parents than expected.

  • 4.83
    探究旅行

    Full Moon and Open-Air Bath

    It was the night of a Blue Moon full moon. We could see the full moon floating on the ocean horizon and a path of moonlight directly in front of the open-air bath, and we were truly satisfied with the breathtaking, picture-like view. The food was also delicious with a great variety, and the free lounge service was excellent—we enjoyed beer and wine. The uphill walk to the Hotel took about 7 minutes and was a bit tough, but overall we were very satisfied.

  • 5.00
    らいおん88

    Wonderful!

    We stayed for one night on a commemorative trip. The night view of Beppu Bay from our Room and the food made it a truly extraordinary experience. Being able to fully enjoy drinks such as alcohol was also the best!

  • 5.00
    チコさん

    Thank you.

    Thank you always for making our stay so relaxing. This time, my friend left something in the safety deposit box, and when we went to retrieve it, a staff member kindly accompanied us to the Room. Thank you very much. Your support at that time was excellent. It seems you even shared a story that helped ease my friend’s feelings of embarrassment. Thank you again. We look forward to staying with you again next month!

  • 3.83
    ひまわりだよ

    As the Room had been...

    As the Room had been renovated, we were able to stay very comfortably. Although it was all-inclusive, the lounge was always crowded and we couldn’t find a seat. It was also inconvenient to take drinks in small paper cups back to the Room, so in the end we bought bottled drinks at the shop. At other all-inclusive Hotels we have stayed at, not only the lounge but also the in-room refrigerator had tea and soft drinks, so it was disappointing that there were none here. Water is provided via a water dispenser near the elevators. Judging from how crowded the lounge and dinner were, we assumed the large public bath would also be busy, so we gave up on using the Onsen and used the bathroom in our Room instead; it was spacious and very convenient. Meals offered a wide variety at both breakfast and dinner, but there wasn’t anything that felt like a standout main dish, which was a bit disappointing. There were a few small letdowns here and there, but overall the Room was easy to use and comfortable.

  • 4.50
    チコさん

    Washroom

    I was concerned to find toothpaste stains on the wallpaper in the washroom. It felt lacking in cleanliness. Thorough cleaning, including the small details, is important. I am planning to stay again on the 23rd with a friend. Please make sure there are no such issues next time. I like Mercure and I don’t want my friend to be disappointed. Thank you for your attention to cleaning.

  • 3.00
    映画と旅好き

    The Room atmosphere ...

    The Room atmosphere and the inclusive offerings were good, but overall I did not have a very positive impression. In particular, I would like to see improvements in the staff’s response (manners and attitude) when we briefly parked near the entrance to unload luggage, the very dirty condition inside the Room refrigerator and its poor cooling performance (drinks were lukewarm), the missing lid for the pitcher, and similar issues. I would also like to see more options in the vending machines. It was disappointing that I could not buy beer or other alcohol late at night.

  • 3.83
    高崎やま

    I wanted to take a relaxing bath.

    The sea-side Room had a great view, the food was delicious (I don’t drink alcohol), and the staff were very courteous. However, we ended up there at the same time as a tour group of foreign families with children. Many children were running around in the bath, and their parents did not stop them. I tried to ask them to be quiet, but we couldn’t communicate, so I moved to the open-air bath; even there, the children were splashing water and being loud. In the end I had no choice but to leave the bath. When I told my wife, she said the women’s bath was even noisier, with some children crying loudly. When I spoke with a staff member, they said it was actually quieter than usual that day. Since Harmonyland is nearby, they often have many guests with children. I wanted to enjoy a relaxing bath.

  • 5.00
    マッサK

    We had a very satisfying stay!

    I had never written a Review before, but the service was so outstanding that I’m posting for the first time. We stayed for 3 nights and 4 days during Golden Week. From our Room we had a panoramic view of Beppu Bay, and the scenery was breathtaking—we were able to relax and enjoy our stay in complete comfort. The Onsen facilities were excellent, with a spacious indoor bath, an open-air bath where you can gaze up at the night sky, and even a sauna. All of my everyday fatigue melted away at once. The meals were also exceptional, with menus full of creativity. From Oita’s famous hamo (pike conger) dishes and Nakatsu-style fried chicken to a foie gras burger, seafood rice bowls with red sea bream, tuna, squid, and sweet shrimp, and freshly baked cream puffs—there was something for both adults and children to enjoy, and we were thoroughly satisfied. Above all else, what impressed us most was the staff’s hospitality. Even though it was Golden Week—the busiest time of year—everyone provided consistently warm and attentive service throughout our stay. We traveled with children and even encountered an unexpected situation we had never experienced before, but we received help in many different moments and were able to spend our time very comfortably. I love traveling and have stayed at five-star hotels around the world, but it has been a long time since I’ve been this moved by how well an Accommodation handled trouble or unexpected incidents. I wanted to express my gratitude through this Review. When we visit Oita again, we would absolutely love to stay here again. Thank you very much.

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  • 1.67
    遠山 未来

    Thank you very much.

    This was my first stay. Harmonyland is nearby, and most guests are families with children. The Facility is old, and vibrations and voices carry easily. The beds also squeak. It may be a good Hotel for guests with children, but it is not suitable for other guests. I probably will not stay again. However, I made a Reservation for an ocean-side Room, and the location was great.

  • 4.17
    227宿泊

    It was good, but…

    I was satisfied with both the service and the Facility, but I was disappointed that the chilled amazake I always look forward to was a bit lukewarm.

  • 4.83
    putiちゃn

    An endless ocean view.

    The location was great with a wonderful view. With an all-inclusive plan including dinner and breakfast, it felt very reasonably priced and satisfying. The meals were delicious and plentiful, and although it’s a Hotel, the bath area was spacious so I could relax. The Room had a great view and was large and clean. However, the location is inconvenient without your own car. There is Shuttle Service, but this Hotel felt more convenient by taxi. Despite that drawback, it was still a great Hotel. However, there were many overseas tour groups (six buses on the day), so the breakfast venue was very crowded. It was also hard to understand where to take off shoes in the bath area, and I was surprised that some guests entered with shoes on. I was also surprised that many people sat on the tables.

  • 2.67
    ちい!!まま

    I stayed in the Kitty Room.

    This was my third stay at a Grand Mercure property. I went in prepared because Reviews for other Hotels in the group are often harsh. My impression was that Beppu had good Reviews, so I arrived without being on guard—but I couldn’t shake the feeling of disappointment. We stayed on a weekday during spring break: two adults and one 5-year-old. I like concept Rooms, so this time we stayed in the Kitty Room. The Room decorations were very cute, but… the carpet had stains, and the bathtub showed its age, with some cracked areas. The amenities were only standard items; there were no Kitty touches beyond the decor. The sleepwear also had a slightly musty “old man” smell, which was disappointing. The children’s (age 5) toothbrush was the same size as an adult one and too large, so I recommend bringing your own. Meals are served food-court style. After spending lots of time at Harmonyland, searching for seats is exhausting, so it’s better for an adult to secure seats first to save your child’s energy. There were many tables clearly not cleared, and it took 2–3 minutes just to find a staff member to ask for clearing even when a table looked available—this didn’t feel like a Hotel buffet at all. Because we have a dairy allergy, what we can eat is limited every time… but it was disappointing that even miso soup, pho, and sukiyaki—which we could eat at other group Hotels—contained dairy products here. It also seemed there was no gluten-free bread. There were long lines even for seafood dishes; with the 90-minute limit, it felt like we spent over 70% of the time lining up or going to pick up food. There are plenty of high chairs for children, but many were quite sticky around the rails etc., so I recommend wiping them down before use. Maybe the menu changed slightly from April—the offerings differed from photos in Reviews—and some items we expected weren’t there, which left us feeling underwhelmed. It can’t be helped if you end up using the second parking lot, but signage was limited and it took time before we could park. As for Hotel staff service itself, nothing particularly bothered me. If anything, aside from reception we hardly saw any staff compared with other Hotels.

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  • 4.33
    KNKチャンネル

    Family Trip

    We chose a Japanese-style Room this time. It had a traditional feel, but it was well cleaned, and we were able to relax and enjoy our stay. The buffet offered a wide variety of dishes, and the meat in particular was very tender—I ate plenty! Thank you to the staff for their very courteous service. We will definitely visit again!

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  • 4.67
    ぐっちyama

    Perfect for families!

    I traveled to Beppu Onsen with my daughter’s family from Fukuoka. Since we have a 3-year-old grandchild, we chose this Hotel because we were looking for a place that both young children and adults could enjoy. It was our first time trying an all-inclusive stay, and I was a little worried there might be many foreign guests due to inbound tourism, but in the end we had an amazing time! It was a bit disappointing that the open-air bath had a strong disinfectant smell, but we were very satisfied with both the Room and the meals. There were many families staying here, so even with kids we didn’t feel like we had to be overly considerate of others. The adults especially enjoyed the morning bath while watching the sunrise, relaxing after bathing, and above all, taking in the wonderful views. There were still so many dishes, sweets, and drinks I wanted to try, so if I have another chance, I would definitely love to visit again. Even after returning to Tokyo, I’ve been looking at photos from our stay and reliving those happy memories. Thank you very much.

  • 5.00
    HBDGL39

    A fun Hotel for both adults and children.

    We stayed for one night on a birthday trip! We booked 30 days in advance and expected a great deal, so even though it was an ocean-side Room, we didn’t have high expectations (we’ve had a disappointing Room at another Hotel before). However, the stunning ocean view exceeded our expectations—the sunrise lighting up Beppu Bay was beautiful and truly moving. We also enjoyed the lounge during the day and at night, and the buffet was delicious, with exciting desserts that delighted our child—everything was very satisfying! The Room was clean, and the staff were kind and helpful, making it a wonderful birthday trip. Thank you very much!

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  • 4.67
    くまさん777

    The ocean view from the Room was wonderful.

    The Room we stayed in had a stunning front-facing ocean view—it was wonderful! Very satisfied!! The staff were also kind. Since it’s all-inclusive, there was a great selection of alcohol, snacks, and more, yet the stay was still reasonably priced, which was truly great. If I had one request, I’d like to take my time in the bath at night, so the large public bath’s last entry time of 10:30 PM felt too early.

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  • 3.17
    おの県

    Maybe I expected too much.

    It was my first all-inclusive stay and I had high expectations, but it was great that I could drink Ichiban Shibori in the lounge! However, I was shocked that the only snacks to go with it were packaged snack foods. Disappointing. There were so many kinds of drinks, but with snacks like that, I didn’t feel like drinking much. As for the dinner buffet, nothing really stood out as delicious—if I had to pick something, the freshly grilled meat was good. The sashimi was bland. In the morning, I enjoyed the rice. That was the only good part. I don’t think I’ll come again.

  • 2.80
    まさ072119

    Rebranded Hotel

    I thought the Grand Mercure was newly renovated, but it’s actually a rebranded Hotel! The Room felt dated and underwhelming. The lounge was also cluttered, so I didn’t use it. It might be fine for college students.

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  • 5.00
    valetudor

    Free-flow time is exceptional!

    This was my first time using this accommodation, and I highly recommend the free-flow service for those who enjoy alcohol. From 3:00 PM to 6:00 PM and 9:00 PM to 11:00 PM, there is a complimentary all-you-can-drink service that includes alcoholic beverages and soft drinks. Moreover, there is a wide variety of alcohol available, including beer, along with chocolates and snacks. This service alone covers about 70% of the accommodation cost. On top of that, you can enjoy a sauna-equipped large bath with breathtaking views of Beppu Bay—there's nothing to complain about! While it’s a bit far from the bustling area near Beppu Station, if you have a car or rental vehicle, I doubt you'll find better value for money in Beppu than this hotel. By the way, I also tried their breakfast buffet featuring local dishes; it had an extensive selection and was excellent as well. If I visit Beppu again, I would definitely stay at this hotel!

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