รีวิวและความประทับใจจากผู้เข้าพักที่ Ryokan Onomichi Nishiyama - 2หน้า

• 3.33

  さんぼんたろう

  วันที่โพสต์: 23/7/2025

  Feels like a seaside villa.

  The accommodation is located right by the sea, with a detached building facing a spacious garden, giving it a villa-like feel. The meals were delicious and enjoyable. A wedding was also held in the garden, which brought us happiness as well. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 7/6/2025～
  • 2 คน 1 ห้อง
  • [With Open-Air Bath] Ume Room / 51 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing to stay at Ryokan Onomichi Nishiyama. We also sincerely appreciate you taking the time to complete our accommodation survey. Our accommodation occasionally hosts weddings, and it is not uncommon to see celebrations in our garden. It seems that your stay coincided with a wedding ceremony in the garden. While it may have caused some disturbance, we are delighted to hear that it brought you feelings of happiness. We are also deeply encouraged by your kind words about our meals. Such feedback motivates us greatly. We will continue striving to be an accommodation that satisfies all of our guests. If you have another opportunity to visit Onomichi, we would be honored if you choose us again. All of our staff look forward to welcoming you back wholeheartedly.

  ดูทั้งหมด
• 3.33

  ゆっこ0220

  วันที่โพสต์: 15/7/2025

  Had too high expectations.

  I was drawn to the Osaji amenities and all-inclusive concept and had always wanted to visit! I arrived around 2 PM before check-in, but when I passed by a cleaning staff member in the garden, they completely ignored me. Maybe they were a foreign staff member? The head chef at dinner also seemed stern and intimidating. Since it’s an open kitchen, I ended up eating while watching someone with a grumpy expression. It would have been nice to see a smile at least when serving the food. Is this level of service what you get for 40,000 yen per person? There were some polite and smiling staff members as well... The rice at breakfast was delicious! The grilled fish was tasty but too salty. The lounge is a very lovely space, and being able to take drinks and snacks back to the room was great; however, having to go outside and walk to another building just to use the restroom was slightly inconvenient. I had been most looking forward to the bath, but it felt moldy or unclean, so I quickly finished up my time there. When I opened the window in my room, I could see what looked like an employee waiting area or storage house directly outside—so I couldn’t keep it open long; maybe that’s why it feels damp inside? There’s also a factory near the hotel that made loud clanging noises during Monday daytime hours—it was quite noisy.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 13/7/2025～
  • 3 คน 1 ห้อง
  • [Western-Style House] 1F Sakura Room / 63㎡
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for choosing Ryokan Onomichi Nishiyama for your stay. We deeply regret that we were unable to meet your expectations despite your anticipation of staying at our accommodation. We sincerely apologize for the lack of greeting from our staff upon your arrival and the intimidating expressions during dinner service, which reflect a lack of awareness that "our guests are the priority." *Please note that on that day, our head chef was absent, so it may have been another staff member; however, such behavior is unacceptable under any circumstances, and we take this matter seriously. Regarding the bath facilities, while we have been maintaining them despite their age, two years have passed since our reopening, and signs of wear may be becoming noticeable. We will address this issue promptly. If there is an opportunity in the future to welcome you again, all of us would be delighted to serve you wholeheartedly. Thank you for understanding this somewhat disorganized message.

  ดูทั้งหมด

  
• 5.00

  ピース7

  วันที่โพสต์: 25/6/2025

  This is my fourth stay.

  I was very satisfied this time as well. I proudly tell others, "I found a wonderful Ryokan," and keep bringing different members to stay here. Those I introduced it to also said, "The food is delicious," and "It's a great Ryokan," which made me happy. The lounge adorned with art pieces gets upgraded every time I visit. This time, I enjoyed tasting small amounts of liqueur and sake, which was very delightful. I am grateful to the staff for their warm service again this time. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 20/6/2025～
  • 4 คน 1 ห้อง
  • [Connecting Room] Ume-no-Ma / Kiri-no-Ma
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for your continued patronage of Ryokan Onomichi Nishiyama. We also sincerely appreciate you taking the time to complete our accommodation survey. We are delighted to hear that each time you stay with different members, everyone has had a positive experience. This feedback is truly encouraging for us. We will continue striving to create an accommodation that brings joy to many guests. As the hot days persist, please take good care of yourself. All our staff look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  ずしずし

  วันที่โพสต์: 9/6/2025

  First Time in Onomichi

  It was a charming and wonderful accommodation. Thank you for the excellent hospitality. All the dishes were very delicious, and the large-grain rice in the morning was exceptional. Although it was a short stay during our drive trip from Zushi to Shimonoseki and Moji, we were able to relax. Next time, we hope to visit at a more leisurely pace. Now we are heading back to Yokosuka by ferry. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 6/6/2025～
  • 2 คน 1 ห้อง
  • 【Double Room】Onomichi Monk / Bay View / 28㎡
  • รวมอาหารเช้าและเย็น

  ดูทั้งหมด
• 5.00

  ピース7

  วันที่โพสต์: 7/6/2025

  Fun for the whole family!

  Having previously stayed and been highly satisfied, I recommended this wonderful Ryokan in Onomichi to my travel-loving son who lives in Tokyo. This time, we found a great Connect Plan for the Asahi Room and Sakura Room, so we stayed as a family. Everything was even more upgraded than before, and the whole family was delighted. The warm hospitality from the General Manager and all the staff was truly appreciated. We enjoyed not only the food and drinks but also inclusive offerings of local specialties such as vinegar, snacks, aroma products, and loungewear that reflect Onomichi's traditions—an indulgent experience indeed. We are planning to stay again soon with different members of our group. Thank you in advance!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 6/6/2025～
  • 4 คน 1 ห้อง
  • [Connecting Room] Sakura Room / Asahi Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Ryokan Onomichi Nishiyama once again. This time, we were delighted to welcome your travel-loving son and daughter-in-law as part of your stay, and we are pleased to hear that you were able to relax just as much as during your previous visit. While your kind words of "great joy" may have been a touch of flattery, it truly means a lot to us when returning guests express their satisfaction. It reassures us not only about our cuisine but also about the hospitality and care we strive to provide. We will continue to cherish each encounter with our guests and create a warm and welcoming space for everyone. As the intense heat persists, please take good care of yourself. We look forward to welcoming you back again soon with all our hearts!

  ดูทั้งหมด
• 5.00

  TADAO

  วันที่โพสต์: 22/4/2025

  Onomichi

  Everything was great except for the location being a bit hard to find. A hidden accommodation in Onomichi, next time I would like to request it with dinner included.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/4/2025～
  • 2 คน 1 ห้อง
  • 【Double Room】Onomichi Monk / Bay View / 28㎡
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Ryokan Onomichi Nishiyama. We are delighted to hear your review, especially that everything was great except for the location being a bit hard to find. Our chef, Tanaka, carefully selects ingredients mainly from Setouchi and creates dishes that bring out the full flavors of seafood and vegetables. We look forward to welcoming you again with a dinner plan next time, and we hope you enjoy pairing it with wine or Japanese sake. All our staff sincerely await your next visit.

  ดูทั้งหมด
• 4.83

  てんかい.com

  วันที่โพสต์: 11/4/2025

  The accommodation of...

  The accommodation offers various enjoyable experiences, which is its charm. While the location may seem inconvenient for exploring Onomichi, it is recommended to finish sightseeing early and check in sooner. There are plenty of things to enjoy on the premises, such as the serene atmosphere and lounge services. Dinner features a wide variety of dishes and drinks, while breakfast is simple yet delicious—a personally ideal combination. The bath facilities are also relaxing. This is an accommodation I would love to revisit. I stayed in a room on the first floor of a two-story building; however, those sensitive to footsteps might prefer another room.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 5/4/2025～
  • 2 คน 1 ห้อง
  • [Western-Style House] 1F Sakura Room / 63 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama and for taking the time to post your review. We are truly delighted to hear that you would like to visit us again. Your kind words about our ambiance, lounge, dinner, and breakfast touch upon the highlights we hope all our guests enjoy. Such feedback is incredibly encouraging and motivating for our staff. We sincerely apologize for the inconvenience caused by the sound of footsteps from upstairs during your stay. As a traditional building, improving such aspects remains a challenge for us. The room "Asahi," where you stayed, is part of a wooden structure from the early Showa era, and we have received similar comments from guests sensitive to noise in the past. If such feedback continues frequently, we will consider implementing measures accordingly. While this was a spring trip, Onomichi offers another delightful experience in autumn with its rich seasonal ingredients and changing scenery in our garden. We look forward to welcoming you back again soon!

  ดูทั้งหมด
• 3.17

  ｃｉｎｎａｍｏｎ－ｓｕｇａｒ０７２７

  วันที่โพสต์: 17/3/2025

  I was looking forward to it, but...

  The accommodation was supposed to be all-inclusive, but the room's refrigerator was empty. It was inconvenient to put on shoes and go to the lounge for drinks after a bath. In other accommodations I’ve stayed at, chilled drinks, tea sets, and snacks were always provided in the refrigerator, so I felt a bit disappointed. Women's amenities were not prepared in the bathroom; instead, I was told to request what I needed at the front desk, which surprised me. The building is old and has charm, but applying makeup was difficult as the mirror was positioned low and there wasn’t a chair—I had to crouch down to do my makeup. A stand mirror would have been helpful at least. The dining area had been renovated with an open kitchen concept, which I thought was nice. However, breakfast could have been better considering this price range.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ3

  • 12/1/2025～
  • 2 คน 1 ห้อง
  • [Entire House Rental] Okinoya / 52 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Ryokan Onomichi Nishiyama. We also sincerely appreciate your review. We have read your feedback and are truly sorry to hear that we were unable to meet your expectations during your stay. First, regarding the refrigerator in the guest room, we have considered pre-stocking drinks in the past. However, we decided on our current style to encourage guests to relax freely in our free-flow lounge area. Next, concerning amenities, we aim to address recent resource issues by providing only what is necessary. We hope for your understanding on this matter. Lastly, regarding a chair in the washroom area, if more requests arise in the future, we will consider introducing it accordingly. As for breakfast, while our kitchen staff carefully prepares each meal with attention to detail, it seems that perhaps the volume or variety may not have met your expectations this time. Since many of our guests enjoy French cuisine paired with wine or sake during dinner here at Ryokan Onomichi Nishiyama, our concept for breakfast is "ultimate simplicity," offering carefully selected ingredients and nourishing meals of depth and quality. We will continue listening closely to all feedback and strive to create a relaxing experience for as many guests as possible while cherishing each unique encounter with care and dedication moving forward.

  ดูทั้งหมด
• 1.83

  次野旅子

  วันที่โพสต์: 17/3/2025

  Unnecessary items are omitted...

  The concept of simplicity and removing unnecessary items is understood. However, the white board labeled "Private" where the bathroom in the Room used to be feels uninviting. From the entrance door to the bed, there is nothing to block visibility, and even when lying down, shadows of people passing by in the hallway can be seen. In addition, there is no partition between the door of the public bath and the changing lockers, which creates a somewhat uneasy feeling. Hmm... I don't think I would visit again.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า3
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1

  • 6/3/2025～
  • 2 คน 1 ห้อง
  • 【Double Room】Onomichi Monk / Bay View / 28㎡
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We also sincerely appreciate your review after your stay. We deeply regret that your recent stay did not meet your expectations. As you pointed out, opinions about the room setup may vary. Including the large public bath, we are committed to listening to our guests' feedback and making gradual improvements to create a more relaxing facility for everyone. This is one of our goals as we mark the second anniversary since our renewal. Although you mentioned that a revisit might not be in consideration, we would be delighted if there is an opportunity for you to visit us again someday.

  ดูทั้งหมด
• 5.00

  かのこかのこ

  วันที่โพสต์: 17/3/2025

  The staff provided e...

  The staff provided excellent service, allowing us to relax and enjoy our stay. Despite the cold and rainy weather, we had a blissful time admiring the garden, sea, and sky from the warmth of indoors. The meals were absolutely delicious. Although our family doesn't usually drink much alcohol, we thoroughly enjoyed listening to the explanations of the dishes and wine during dinner. It was a one-night stay that left every member of our family completely satisfied. We would love to stay here again when visiting Hiroshima. Thank you very much!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 15/3/2025～
  • 4 คน 1 ห้อง
  • [Entire House Rental] Matsukaze / 61㎡
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We are truly encouraged by your kind words of praise. The view of the garden and sea from our traditional Japanese-style accommodation, complemented by the historic glass doors, creates a nostalgic borrowed scenery. We feel humbled that you described your stay as a blissful time, and we will continue to welcome each guest with heartfelt hospitality, cherishing every encounter as a once-in-a-lifetime opportunity. Regarding the cuisine, our chef will continue to create dishes using an abundance of mountain and sea delicacies from Setouchi's Onomichi region. For returning guests, we prepare menus different from their previous visits. Our sommelier carefully selects wines to pair with the chef's creations—ranging from local winery selections to rare finds—to enhance your dining experience further. We would be delighted if you choose to stay with us again when visiting Hiroshima on a family trip in the future. All our staff look forward to welcoming you back wholeheartedly!

  ดูทั้งหมด
• 4.50

  モッフモフ

  วันที่โพสต์: 17/3/2025

  Delicious Meals

  We stayed on a weekday as a couple, and apart from meal times, we didn’t encounter other guests, allowing us to relax and unwind. The live kitchen dining experience was delightful, as we could watch the chef’s skillful techniques up close, making the dishes even more enjoyable. It was wonderful to see seasonal Hiroshima ingredients being used prominently. The cooking methods truly brought out the best in the ingredients. Since it’s all-inclusive, next time I’d love to stay with a group of friends who enjoy drinking.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 11/3/2025～
  • 2 คน 1 ห้อง
  • 【Double Room】Onomichi Monk / Bay View / 28 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We are delighted to hear that you enjoyed the chef's French cuisine made with local ingredients. Your kind words are a great encouragement to our kitchen staff, and we will continue to use seasonal and local ingredients so that more guests can appreciate Onomichi as a treasure trove of food, contributing not only to our accommodation but also to the overall promotion of Onomichi. We are also thrilled by your comment about visiting next time with a group of friends who enjoy sake. All our staff look forward to welcoming you again soon.

  ดูทั้งหมด
• 3.17

  森のきつね

  วันที่โพสต์: 3/3/2025

  Thank you for your h...

  Thank you for your hospitality. The spacious room was comfortable and seemed perfect for a relaxing stay, but the loud footsteps from the guests in the second-floor room were quite disturbing, making it hard to relax. The noise directly above the bedroom was particularly noticeable. It didn’t seem like they were intentionally stomping, but the creaking sounds were too loud for regular living noises. This aspect was disappointing.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 1/3/2025～
  • 3 คน 1 ห้อง
  • [Western-Style House] 1F Sakura Room / 63 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We also sincerely appreciate you taking the time to leave a review. The Sakura Room you stayed in is part of a wooden structure, and as there is another guest room, Asahi Room, located above it, footsteps and creaking floors may sometimes be heard depending on how guests spend their time. We deeply regret imagining that your stay might have been less relaxing due to these sounds. While this issue stems from the building's structure, we feel truly sorry as our accommodation should strive to create a comfortable environment for all guests. If we continue to receive similar feedback in the future, we will take measures to address it and work towards providing a space where everyone can relax comfortably. We would be delighted if we have the opportunity to welcome you again.

  ดูทั้งหมด
• 4.83

  雪ん子のりちゃん

  วันที่โพสต์: 2/3/2025

  We had a wonderful time.

  I had reserved a room with a bed as I am not comfortable with futons, but I was offered a lovely room that was available, so I switched to that. It was very relaxing, and the food and drinks were absolutely delicious. Next time, I plan to visit with my close friends.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 28/2/2025～
  • 2 คน 1 ห้อง
  • 【Double Room】Onomichi Monk / Bay View / 28 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Ryokan Onomichi Nishiyama. We also sincerely appreciate you taking the time to post a review. For your recent stay, you chose one of our most historically significant accommodations, and we are delighted to hear that you were able to relax comfortably. We are thrilled by your comment about planning to visit again with your close friends next time. We will prepare local ingredients, seasonal delicacies, and fine wine, and all our staff look forward to welcoming you back wholeheartedly.

  ดูทั้งหมด
• 5.00

  ふっかさん

  วันที่โพสต์: 24/1/2025

  Satisfied.

  Upon arrival at the parking lot, we were warmly welcomed and guided to the lounge in the main building. The lounge had a blend of modernity and nostalgic Showa-era charm, with beautiful wooden craftsmanship, making it very comfortable. We enjoyed matcha tea and sweets as a welcome treat. We stayed in the Umeno room, chosen for its outdoor bath and hinoki wood bath. Since it was all-inclusive, we immediately brought two craft beers to our room to indulge in luxury. Dinner was a French course meal. From amuse-bouche to the main dish, everything—from ingredients to preparation and presentation—was exceptional, perfectly paired with wine. To our surprise, additional dishes were offered after dessert; I was particularly impressed by the cheese selection. For breakfast, even a neighboring guest mentioned it was the best they’d ever had—and I completely agree! Every dish was carefully prepared; from rice to fish and vegetables, everything was delicious with just the right portions that left me reminiscing about wanting more. We were told that sunrise would be beautiful from the garden—and indeed it was mesmerizing watching the red sun glow brightly. As we departed, I received a heartfelt letter from one of your staff members—it truly touched me. I hope to visit again during cherry blossom season!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 21/1/2025～
  • 2 คน 1 ห้อง
  • [With Open-Air Bath] Ume Room / 51 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We sincerely apologize for the delay in responding to your review. First, thank you for your kind words about our lounge. The coffered ceiling in our lounge, covered with latticework, reflects the style of the early Showa era and is appreciated by many guests. Our craft beer selection is designed to enhance your stay, and we hope to continue offering a variety of options. We are also delighted that you enjoyed our unique dinner style. Each dish, carefully crafted with selected ingredients by our chef, never ceases to amaze even us staff members. As for breakfast, we take pride in using high-quality ingredients and promoting it as an "ultimate simple meal." Hearing feedback such as "so memorable that I still crave it" motivates our breakfast chefs greatly. If the handwritten letter from our staff became a cherished memory of your trip, nothing could make us happier. We look forward to welcoming you again during cherry blossom season with all our hearts.

  ดูทั้งหมด
• 5.00

  コウ15

  วันที่โพสต์: 5/1/2025

  It was a wonderful Ryokan.

  To all the staff, everything about the Ryokan was wonderful. I was able to spend a very happy time. From the moment I stepped into the Ryokan until I left, the staff took great care of me, allowing me to spend all my time comfortably and leisurely. The conversation with the sommelier was so enjoyable that dinner time flew by. I heard many great stories! The food and wine were absolutely delicious. I would love to visit again! Please take care of me then as well. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 19/12/2024～
  • 2 คน 1 ห้อง
  • [Double Room] Onomichi Monk / Bay View / 28 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Ryokan Onomichi Nishiyama. We also appreciate you taking the time to write a review. Reading your words of praise, all the staff feel both delighted and motivated. Each staff member strives to welcome guests with the spirit of "once-in-a-lifetime encounter," and upon reading your feedback about "enjoying a pleasant and relaxing time throughout," we are reminded of the importance of personalized hospitality. We strive to use local produce as much as possible for both our cuisine and wine. We hope you will enjoy discussions about cuisine and wine again on your next visit. We look forward to welcoming you again in the warm season.

  ดูทั้งหมด
• 1.50

  Tommy01

  วันที่โพสต์: 1/1/2025

  Very disappointing

  The staff's response was terrible. It's disappointing.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1

  • 31/12/2024～
  • 3 คน 1 ห้อง
  • [Room with Open-Air Bath] Ume no Ma / 51 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We are truly sorry to have received very harsh feedback regarding our staff's customer service during your stay, but we will sincerely address this and use it to improve our future services. Our desire for as many guests as possible, including those with children, to relax and enjoy their stay remains unchanged. There are still areas for improvement and challenges in our services, but we will strive to be a property that makes everyone want to return, with each staff member committed to providing guest-oriented service.

  ดูทั้งหมด
• 3.33

  コーヒー愛好家

  วันที่โพสต์: 25/12/2024

  I was looking forward to the meal, but

  To get straight to the point, I had too high expectations for the meals. I chose to stay because the meal reviews were good, but there was no impression as described in the reviews. As someone who looks forward to meals the most, it was disappointing. The facility has history and is wonderful.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 23/12/2024～
  • 2 คน 1 ห้อง
  • [Double Room] Onomichi Monk / Bay View / 28 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you for staying at Ryokan Onomichi Nishiyama. We also appreciate you taking the time to post a review. We are sorry to hear that the meals during your stay did not meet your expectations as much as the reviews suggested. Our chef and kitchen staff sincerely engage with cooking using seasonal and local ingredients, and our sommelier carefully selects wines to match the menu. We strive to provide food and time that everyone can enjoy and that will delight your palate, while listening to our guests' opinions and suggestions as much as possible. If you have the opportunity to visit Onomichi again, we would be delighted if you consider our property as a candidate for your stay. All of our staff are looking forward to welcoming you.

  ดูทั้งหมด
• 5.00

  一休@ひまわり

  วันที่โพสต์: 25/12/2024

  Second visit

  I stayed with my wife to create Christmas memories. As always, it was a wonderful property. Last year we visited in the summer, and this year in the winter. Upon check-in, we were upgraded to a room due to availability. The room had a historical charm and a well-equipped indoor bath, which made both my wife and I very satisfied. The meals were, needless to say, excellent! The staff's courteous service and attention to detail made us feel very happy. It was the best hospitality. I hope to visit again during the cherry blossom season.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 22/12/2024～
  • 2 คน 1 ห้อง
  • [Double Room] Onomichi Monk / Bay View / 28 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for your second stay with us. We are grateful not only for your return visit but also for choosing our property during the special occasion of Christmas. We are delighted to hear your compliments about the room and meals, but above all, we are encouraged by your appreciation of the heartfelt service and demeanor of our staff, which will greatly motivate us in our future operations. You mentioned that you would visit us again in a different season, and we hope you will choose a different detached room next time to enjoy the unique features of each room in our property. All of our staff are looking forward to welcoming you again.

  ดูทั้งหมด
• 3.67

  ぶー太郎ぶーぶー

  วันที่โพสต์: 1/12/2024

  Room is Ume no Ma

  We stayed at Onomichi Nishiyama for our anniversary, and it was great. The dinner was the highlight! Having French cuisine at the Ryokan in room wear allowed us to relax. The delicious course meal paired perfectly with champagne & wine, making for a wonderful time. The room was a renovated old house, so I don't have much to say about it. The room cleaning was... I dropped the room key by the bedside, and when I picked it up, I regrettably saw under the bed, which was covered in dust. It was disappointing.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ4

  • 26/11/2024～
  • 2 คน 1 ห้อง
  • [Room with Open-Air Bath] Ume no Ma / 51 sqm
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Ryokan Onomichi Nishiyama. We also sincerely appreciate you taking the time to respond to our survey. First, we apologize for any discomfort caused by the cleaning of your room. We will inform our cleaning staff of your feedback and work on improvements. Thank you for your valuable comments. We are delighted to receive your compliments on our property's meals. The ingredients are carefully selected by our chef to reflect the seasonal best. Additionally, our sommelier has meticulously chosen wines and champagnes to complement the meals, which have been well-received by many guests. If you visit us in a different season, you can enjoy different dishes and wines, so we hope you will consider returning at another time. All of our staff sincerely look forward to welcoming you again.

  ดูทั้งหมด

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