รีวิวและความประทับใจจากผู้เข้าพักที่ ANA InterContinental Appi Kogen Resort

(จังหวัดอิวาเตะ/อัปปิ โคเก็น) [ทั้งหมด 38 ห้อง]
คะแนนรวม
4.61
ยอดเยี่ยม (47)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.81
  • สิ่งอำนวยความสะดวก
    4.85
  • การบริการลูกค้า
    4.43
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.51
  • ความพึงพอใจ
    4.55
  • 5.00
    おてもさん
    วันที่โพสต์: 26/9/2026

    Tohoku’s No. 1

    Our autumn stay at ANA InterContinental Appi was wonderful, so I recommended it to my newlywed son and his wife! From afternoon tea and aperitif time to the meals, Onsen, and a lovely Room, we were fully satisfied and returned home happy. I strongly hope to visit again!

  • 5.00
    jrks19721970
    วันที่โพสต์: 26/9/2026

    A Memorable Birthday

    We had a truly wonderful stay. Not only the Room, but also the bathroom and balcony were spacious, allowing us to relax at ease. The hinoki bathtub had a lovely fragrance, and the public bath was just the right size for unwinding comfortably. We enjoyed delicious offerings during afternoon tea and aperitif time, and the Western-style dinner made excellent use of quality ingredients with wonderful seasoning—every dish was satisfying. We would love to visit again just for this dining experience. Thanks to the attentive service from the staff, we truly felt this is a superb Hotel. Thank you very much.

  • 4.00
    MTR2K
    วันที่โพสต์: 24/9/2026

    Based on the Reviews...

    Based on the Reviews and our great experience at another InterContinental Hotel, we decided to stay here. Overall, it felt like the property was understaffed. Both check-in and check-out took about 15 minutes, so you should allow extra time.\n\nFor afternoon tea and aperitif service, it would be helpful to have not only a drink list but also a description of the food being served (even a printed sheet would be fine). We were also told that “everything you need is available at the large public bath, so you can go empty-handed,” but there were no amenities such as toner, lotion, or facial cleanser, so you need to bring your own.\n\nThe building is clean, and everyone who assisted us was hardworking and pleasant, but we found the service somewhat lacking.

  • 4.83
    Mango fruits
    วันที่โพสต์: 11/9/2026

    The No. 1 Hotel in Iwate

    This is my favorite Hotel, and I have been staying here repeatedly since it first opened. I feel so comfortable that I end up treating it like my own vacation home. While the services and staff have gradually changed over time, I still believe it is without a doubt the number one Hotel in Iwate. I truly hope you will continue to do your best to maintain the high standard of service, including afternoon tea, aperitif-time drink service, restaurant dining, and the large Onsen bath.

  • 4.33
    letter127
    วันที่โพสต์: 10/9/2026

    If the group guests aren’t being noisy...

    What I liked - The Shuttle Service staff (Swiss) were kind and helped arrange various things. - Very early early check-in. - Honey was provided at each table during breakfast. - The sauna and cold plunge (as cold as ice water). - Three types of champagne available each day. - Room comfort, the hinoki bath, and the view. Thank you for upgrading our Room on the second day. What I would like improved - Better information sharing among staff: What I told you at check-in—such as ingredients I cannot eat and a change to the Shuttle Service time on the last day (told to a female staff member of another nationality)—was not communicated, which made me feel uneasy. - Improve the skills of younger male staff: At dinner, the wet-towel wrapper was left on our table until the end, and his service felt careless throughout. On day three, all drinks in the public bath area had run out, so I asked for a refill. While waiting at the entrance, I was handed six or seven bottles directly; carrying them all at once was difficult. I would have appreciated more consideration, such as using a paper bag. - Please be considerate of individual guests when hosting group tours: An overseas group handled dishes noisily during dinner and spoke loudly—so loud that it was hard to hear staff explanations—and seeing their tour guide pacing around ruined the atmosphere. Even after we finished eating, our plates were not cleared for over 20 minutes because staff were fully occupied with the group. A staff member called it an “unlucky day,” but I hope there will be no such days. - Restaurant meals: The Michelin Key Hotel commemorative dinner course was disappointing. The sashimi was outstanding—the only highlight—but after an overly rich fish dish (butter), we were served fatty Iwate beef. This may be personal preference, but my husband loves steak and still left more than half uneaten. It also took a long time for plates to be cleared, and no one asked even once whether it suited our taste. There was also no greeting from the chef. The breakfast soufflé seemed pre-made and had become firm, and none of the breads suited my palate. I had been looking forward to staying because this is a Hotel selected for a Michelin Key award, but it felt quite different from Fufu Nikko, The Ritz-Carlton Nikko, or The Capitol Hotel Tokyu. That said, when we shared our concerns you responded with recovery efforts; after the group guests left on days two and three you showed thoughtful care again, allowing us to enjoy a quiet and elegant stay (the way it should be?). It is a wonderful Hotel overall, so I sincerely hope you will improve service skills further and make them consistently high across all staff members.

  • 3.67
    くましら
    วันที่โพสต์: 4/9/2026

    It’s disappointing—it feels like it has changed.

    I have stayed here multiple times, and it was so good that I came back again. I stayed in winter, but the adjacent Crowne Plaza is closer to the gondola and other facilities, so I thought it would be better to visit in summer—and decided to stay. To be honest, there isn’t much to do at Appi Kogen in summer, so this was a “staycation” mainly for Hello Kitty. However, I’m disappointed because the overall quality has declined quite a bit. My Room was kindly upgraded—thank you very much. That said, from here things felt a bit off. My IKYU Plan originally guaranteed late check-out until 6:00 p.m., but the Hotel staff didn’t seem aware of it and told me it was only until 4:00 p.m. Since my Room was upgraded anyway, this wasn’t a major issue. After that, I found out my luggage had been mistakenly placed in another Room. They seemed rushed—either busy or short-staffed—so I waited for a while. When my luggage still hadn’t appeared and I was about to ask again, it seemed they finally found it. The handling felt careless, so I said that this level of service didn’t match the Hotel’s standard. For dinner, I initially considered eating at the adjacent Crowne Plaza because there is a great restaurant there. But things felt awkward after what happened, so I went to the on-site Hakuro Restaurant instead—and honestly felt the service was sloppy. It seemed to be the sommelier wearing a black apron. For example, they didn’t notice stains on the afternoon tea teaware. I didn’t point it out directly, but I really wished they would pay more attention. Another thing: there was an exclamation mark written next to my name on the list. The Caucasian doorman worked very hard. He explained parts of the check-in process; his Japanese wasn’t fluent and he may have assumed I spoke English as well, so he explained in English. I hope he keeps improving. Recently there also seem to be many Vietnamese staff members; they sometimes forgot breakfast items we ordered and appeared to be struggling. In the past there were thoughtful touches like placing bottled water in our car when we left—there were clear ways they differentiated themselves. These days with rising costs across everything, you can tell cost-cutting is happening behind the scenes. A lot happened overall—but the sanma (Pacific saury) sashimi we ordered à la carte at dinner was excellent, and even the presentation was wonderful! While thinking how difficult staff training must be these days, I also strongly felt Japan’s declining strength as inbound tourism continues to grow.

  • 3.83
    横手
    วันที่โพสต์: 1/9/2026

    A Hotel for a Relaxing Stay

    The Room was spacious and the bed was large, so we could relax comfortably. We were also able to take our time and enjoy both afternoon tea and aperitif time. For dinner, we had requested sushi about two months in advance because it was delicious when we visited before, but on the day we were told that sushi service was unavailable due to many group guests, which was very disappointing. The Japanese dishes and drinks had limited variety and were average. Breakfast offered a wide selection, and the fruit (especially the melon) was exceptionally delicious.

  • 4.33
    快適な旅行がしたい
    วันที่โพสต์: 21/8/2026

    Please provide addit...

    Please provide additional training for the young female staff before assigning them to guest-facing duties. It is completely fine if their Japanese is not perfect, but it was very unpleasant that it was hard to hear them through a mask, they spilled water when pouring into a glass at breakfast and left it as it was, and they placed dishes on top of the menu. The male staff were excellent and made our stay enjoyable, so this was very disappointing. With only a small number of rooms, the Room was comfortable and we were able to spend our time quietly, making for a good vacation. However, I do not think I will visit again.

  • 3.00
    香港くまちゃん
    วันที่โพสต์: 16/8/2026

    It was a wonderful Room.

    The Room was wonderful, and we had a lovely stay. However, there were many flies during this season, and they got into the Room, which made it difficult to deal with them. The dining experience can only be described as disappointing. Even though it was the Obon holiday period, the crowding should have been anticipated and managed with Reservations, but both the dining hall and kitchen were not running smoothly. Also, despite our long stay, the staff did not seem to recognize us.

  • 5.00
    ty1224
    วันที่โพสต์: 29/7/2026

    I was worried about ...

    I was worried about the heat, but the temperature dropped at just the right time, making for a very pleasant stay. There was no mention of it at check-in, but it seems our Room was upgraded, and I was truly impressed by how spacious and beautiful it was. The afternoon tea and breakfast were also excellent, and we were very satisfied. All of the staff were extremely kind, so we could stay comfortably. I definitely want to stay here again. Thank you for taking care of us for two days. Thank you very much.

  • 4.50
    josi7
    วันที่โพสต์: 20/7/2026

    I’d love to come back in a different season.

    I was able to fully enjoy the very best, from the Room furnishings to the outstanding quality of the cuisine. I visited specifically to enjoy a Hotel stay on a rainy day, and had afternoon tea, aperitifs, and a French dinner. Everything was the most delicious I’ve ever had, and I could truly feel that even the “basics” were executed on an entirely different level—this is what it means to earn Michelin stars. By the end I was honestly too full, so next time I’m thinking Japanese cuisine for dinner. It would also be nice if there were a lighter French course option. The live guitar performance was by a truly skilled musician, and I ended up staying in the lounge longer than planned. The disappointing points were that it was not an Onsen but a large public bath, and the open-air bath was still broken and unavailable. Also, turndown service for my Room was forgotten (which made me sad). Many of the staff were not Japanese and often could only manage basic Hotel conversation; when I asked for recommended scenic drives in the area, it seemed they only knew about Appi Kogen. I would like there to be a concierge available who can provide advice. Also, since my Room faced the slopes side, I wanted to relax on the balcony listening to the rain and birdsong, but pop music played continuously and felt intrusive—next time I’d like to choose a Room on another side. Although there are some things that could be improved, I enjoyed quality well beyond what I paid for. As a solo female traveler as well, it felt like somewhere I could truly relax. Next time, as a reward trip for myself, I’d love to visit again in another season.

  • 5.00
    aoi-yu123456@
    วันที่โพสต์: 30/6/2026

    Excellent!!

    I stay here every year. They almost always upgrade my Room, and the best part is taking a bath while looking outside! The afternoon tea, aperitif, and breakfast are all consistently satisfying every time! Thank you as always!!

  • 5.00
    annikafamily
    วันที่โพสต์: 28/6/2026

    Thank you for your help.

    This time, the stay was a gift for my newlywed son and his wife, and they came home extremely satisfied. Thank you so much for everything. They were able to fully enjoy a long stay at your wonderful Hotel, including afternoon tea and more! I’m truly happy that I could give them the best possible gift. Thank you very much. We would love to visit again.

  • 4.67
    solotraveler
    วันที่โพสต์: 19/6/2026

    I’m a returning guest.

    With the increase in foreign staff, there were several occasions when communication was difficult. I would like at least one Japanese staff member to be stationed at the front desk. The open-air bath was closed due to the earthquake, so I would like to visit again once it reopens.

  • 4.83
    夫婦愛さん
    วันที่โพสต์: 7/6/2026

    Consistently top-notch, but…

    The Room, the view, and the overall atmosphere were all first-class, and I was truly able to relax. I always stay here to refresh, and it consistently feels reliable. However, there was one disappointing point this time: at Bar Mokko, when I ordered a cocktail from the bartender and explained my preferred style, I was served something completely different. I hope a more experienced professional can be behind the bar.

  • 4.67
    シナモンみるく
    วันที่โพสต์: 31/5/2026

    Please repair the open-air bath as soon as possible.

    My wife and I stayed here the day before yesterday. We have visited Appi Kogen every spring and autumn since it opened, and this was exactly our 10th stay. It was extremely windy that day, but we were able to relax indoors. The only disappointment was the open-air bath. It seems the outer wall recently peeled off due to strong winds, so it was unavailable. It’s a small open-air bath, but it has been my absolute favorite—soaking slowly and peacefully while listening to birds singing from the surrounding trees. I hope it will be restored as soon as possible. We plan to visit again in September, and then I’d like to fully enjoy the open-air bath for both this time and next time. Also, to the young male staff member who helped with moving our car in and out: I’m always happy that you speak with us in various ways. You seem like a car enthusiast—maybe we can have a relaxed chat next time.

  • 4.83
    Relabo大好き
    วันที่โพสต์: 10/5/2026

    A place to spend special moments with someone special

    I had wanted to stay here for a long time, so I came with my son when he returned home. During afternoon tea and aperitif time, we enjoyed thoughtful and delicious food and drinks, and were able to relax with live music. Our Room had a garden, so at night we gazed up at a sky full of stars. Hearing an owl call from the woods was also a memorable experience that truly made us feel close to Appi’s nature. The Room was spacious and functional, and I felt it was designed with guests in mind. Thanks to the staff’s dedicated hospitality, we had a very pleasant stay. It was disappointing that the open-air bath was unavailable due to the earthquake. One reason I chose this Hotel was because it has an open-air bath, but I wasn’t informed it couldn’t be used until after we arrived. It would have been better to be notified in advance, or to have some alternative service offered in place of the open-air bath. Still, everything else—including the Room—was wonderful, so even without using it we were more than satisfied. One more thing: during afternoon tea, I noticed that one server’s uniform was stained. Since this is such a lovely Hotel, paying attention to details like that would make it even more appealing. This is a Hotel I would definitely like to visit again. Since I live in the prefecture, just knowing I can come back makes me feel motivated at work as well. Thank you to all the staff for providing such a wonderful time—my son was very happy too, and this has become a special place for us both.

  • 5.00
    さわ24
    วันที่โพสต์: 29/3/2026

    Exceptional hospitality

    We stayed for four nights this time. In fact, we had stayed here before and were so impressed by the Accommodation’s atmosphere and service that we knew we wanted to come back, so we chose this place again without hesitation. I still vividly remembered how delicious the restaurant meals were last time, so this time we decided to dine at the restaurant all four nights. Every dish was truly excellent, and I looked forward to dinner each day. That said, after eating out continuously, I started to feel a bit of heaviness in my stomach around the third day. A staff member noticed right away, and on the fourth day they kindly created and served a new lighter menu for me. It was delicious and gentle on my stomach—I was genuinely happy and moved. I sincerely appreciate such thoughtful attention. Housekeeping and amenities were also impeccable, making our stay very comfortable. The Onsen was clean and relaxing as well, and we enjoyed it many times. The Facility, service, and food were all outstanding—there was nothing to complain about. I would absolutely love to stay here again on our next visit. Thank you very much.

  • 4.83
    じゅんじゅんjun
    วันที่โพสต์: 14/1/2026

    Second visit. Convenient, great service, and our family's favorite spot for a ski trip.

  • 4.50
    denter
    วันที่โพสต์: 18/12/2025

    Personal impressions of the accommodation

    The building is impressive, and the room was clean and satisfactory. However, the dining experience seemed uncoordinated; despite available seats, table settings were not ready on time, and there were noticeable signs of inexperience. That said, many staff members showed a genuine effort to provide good service, which was encouraging. The meals were delicious with a sense of good taste from the chef, but considering the accommodation cost, it felt slightly lacking. The location is excellent for skiing, making it a tough decision overall. In general, apart from the cost-performance ratio, it wasn’t bad. If you think of it as staying at an overseas hotel, it's acceptable.

  • 5.00
    tm.moko
    วันที่โพสต์: 25/11/2025

    The Room was lovely,...

    The Room was lovely, and we had a very comfortable stay. The afternoon tea and aperitifs were delightful and absolutely delicious. The Western-style dinner course was exceptional, leaving both my husband and me deeply impressed—our gratitude to the chef. All the staff were incredibly kind, making our stay even more enjoyable. Iwate Prefecture is truly wonderful! We look forward to visiting again. Thank you for creating such wonderful travel memories for us; we are deeply grateful to everyone.

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  • 4.83
    4168やこ
    วันที่โพสต์: 29/10/2025

    The stunning autumn leaves visible from the Room and the large public bath against the clear blue sky!

    In June, I was moved by the fresh greenery and returned to see the autumn leaves at Buna Station. The weather was cloudy, but the various yellow leaves along the way were stunning. However, in the secondary beech forest at higher altitudes, it seemed that autumn had almost ended. The next morning brought beautiful clear skies! The autumn foliage near our Room was vibrant and fiery. Around what appeared to be the gondola's endpoint, most of the leaves had already fallen, revealing those unique winter branches. Despite this, inspired by the stunningly clear sky, we considered taking a gondola ride—but operations were suspended due to strong winds. Oddly enough, I felt that viewing from inside our Room made everything look more beautiful than stepping out onto the balcony. Previously, I visited with friends; this time I came with my family. Both my husband and daughter thoroughly enjoyed afternoon tea and aperitifs. Thank you for arranging a Room close to the elevator for us!

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  • 5.00
    solotraveler
    วันที่โพสต์: 26/10/2025

    A small and quiet Ho...

    A small and quiet Hotel perfect for relaxation. Comfortable Room, Onsen with a sauna, and delicious meals. The friendly service adds to the resort-like atmosphere. Chef Nishikawa's dishes were incredibly delicious this time as well! Thank you very much!

  • 5.00
    ちゃき
    วันที่โพสต์: 15/10/2025

    Thank you very much.

    During my temporary return to Japan from overseas, I visited the northeastern Tohoku region for the first time. The sparkling Hotel had a sense of elegance and offered a stylish and relaxing stay. The Room was very functional, and I enjoyed visiting the bath multiple times. What stood out most was the meal at Hakuro, where I had an amazing dining experience using local ingredients. Please convey my gratitude to the chef. Thank you very much!

  • 3.50
    ツナイト
    วันที่โพสต์: 2/10/2025

    Used multiple times and loved the food, but what happened??

    This was about our 6th stay. The dinner, whether choosing Western or Japanese cuisine, used to be elaborate, beautifully presented, and delicious... However, after visiting again for the first time in over a year, we were left wondering what happened. My husband chose Western cuisine, and I chose Japanese, but neither showed much creativity. The Japanese cuisine even seemed like it was prepared by a Western chef. The Iwate beef red wine sukiyaki tasted more like grilled short ribs. The Western dish had a sauce that didn’t suit our taste and fatty meat. Both my husband and I ended up leaving most of our meals uneaten. It was disappointing. The service also seemed rushed and lacking composure, possibly due to being busy. Where has the previous InterContinental experience gone? It’s truly unfortunate. Additionally, while check-out is at 11:00 (12:00 for us as Diamond members), the Onsen was only available until 10:00. We would appreciate it if it could be extended to at least 10:30.

  • 4.67
    ラパンオーナー
    วันที่โพสต์: 28/9/2025

    An Annual Delight

    I visit this dreamlike Hotel once a year to escape from everyday life. Enjoy an elegant afternoon tea after check-in and a serene adult atmosphere during the evening aperitif time—this is what I look forward to! The large public bath is fully equipped with towels and drinks, so you can go empty-handed. However, the outdoor bath is too dark; it would be better with more lighting as the scenery becomes invisible, which feels like a missed opportunity. I also wish the hairdryer could be upgraded to Panasonic's top-level model that Japan takes pride in—it would add more attention to detail. I usually visit in spring and autumn, but I feel breakfast lacks variety; adding some changes would make it more exciting. My top recommendation for breakfast is the salad chicken made with local poultry—I absolutely love it and always have plenty of it! The green mountain view from each Room is stunning, offering spaciousness, excellent facilities, and beautiful interiors. The staff are kind and provide exceptional service. Looking forward to visiting again next year!

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  • 4.67
    ロコさん
    วันที่โพสต์: 21/9/2025

    The room was very sp...

    The room was very spacious with a wonderful view, providing a relaxing stay at the accommodation. The welcome drink and plate were excellent and delicious, helping to ease the fatigue of the journey. Since we chose a plan without dinner, having a guide to nearby restaurants would have been helpful. However, the staff's service was excellent, and they smoothly arranged dinner for us, which was very helpful. It would be nice if some amenities could be provided in the large public bath, as there were none available.

  • 4.83
    京都いっとこ
    วันที่โพสต์: 8/9/2025

    The meals were excellent.

    Recommended by relatives, we visited this wonderful accommodation. The facility offered a variety of activities such as gondola rides, tennis, swimming pool, table tennis, Onsen baths, and walking trails. Our children kept us busy with all these experiences, and we had a great time. Purchasing items at the shop and borrowing tools like lighters and buckets allowed us to enjoy handheld fireworks under the starry sky—a truly memorable experience. While I usually prefer smaller luxury accommodations, staying at a larger facility provided diverse experiences that were refreshing and enjoyable. The dinner included through IKYU.com exceeded our expectations—it was surprisingly delicious! The chef worked tirelessly from early morning to late night with a cheerful demeanor; chatting with him added to the enjoyment. We initially visited as part of scouting for skiing but found the gondola ride in summer unbearably hot due to lack of air conditioning. With only slightly openable windows, it felt dehydratingly uncomfortable—especially considering it cost 7,700 yen for four people just to enjoy the view. Although we laughed about hearing dinosaur growls ruining the serene atmosphere at the scenic swing on top of the mountain—it did feel out of place! We wondered if heating would be an issue during winter rides too. Aside from the midsummer gondola experience, everything else about this facility was truly enjoyable. Conveniently located in central Tohoku between Aomori and Sendai during our trip—it became one of our cherished memories. We look forward to visiting again someday—thank you very much!

  • 4.00
    なっちこなつ
    วันที่โพสต์: 15/7/2025

    Hmm

    The hotel is new, offering a clean and calm atmosphere with a unique charm different from Manza or Ishigaki Island, and it felt somewhat similar to Beppu. The baths, including the Onsen and the hinoki bath in the room, were excellent. However, the concept of the club floor seemed quite different from other hotels. Having experienced exceptional hospitality at places like Manza, Ishigaki Island, and Beppu, I was rather disappointed. Since my first visit to a club lounge in Manza left me impressed, I have used them several times in Ishigaki Island and Beppu as well as other hotels' club floors. ANA Hotels have been outstanding so far. Therefore, I had high expectations for this newly opened hotel at Appi Kogen with its Michelin 5-star rating...

  • 5.00
    りあなきゆだ
    วันที่โพสต์: 7/7/2025

    I stayed last year a...

    I stayed last year and was very impressed with this luxurious hotel. It has a warm and relaxing atmosphere that I truly loved. The food was especially delicious, making me want to come back every year! So, I visited again this year. The staff are also very kind. Next time, I would love to visit to see the winter scenery.

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