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THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel
THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel รีวิว

รีวิวและความประทับใจจากผู้เข้าพักที่ THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel - 2หน้า

(เกียวโต/เขตฮิงาชิยามะ) [ทั้งหมด 143 ห้อง]

คะแนนรวม

4.42

ดี (43)

ห้องพักและสิ่งอำนวยความสะดวก
4.42
สิ่งอำนวยความสะดวก
4.35
การบริการลูกค้า
4.49
อาหาร
4.59
น้ำพุร้อน・อ่างอาบน้ำ
4.12
ความพึงพอใจ
4.60

4.83
jasmine4
วันที่โพสต์: 10/6/2025
Would love to stay again.
It was excellent. The breakfast was delicious.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 8/6/2025～
- 2 คน 1 ห้อง
- Superior Queen (21–24 sqm) / Shower Booth
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing THE HOTEL HIGASHIYAMA from among many accommodations. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback with us. We are delighted to know that you enjoyed the breakfast at our hotel through your review. We would be honored if you choose THE HOTEL HIGASHIYAMA again when visiting Higashiyama in the future. We look forward to your continued patronage and wish you good health and well-being.
3.83
長崎のカステラ
วันที่โพสต์: 26/1/2025
Before you know it, at Pan Pacific.
This is my fourth stay at this Property. The Room is spacious and user-friendly, making it very satisfying for enjoying a Hotel stay. However, I would like the cleaning of the bathroom on the second day to be more thorough. The breakfast experience has diminished quite a bit compared to the first time, but it's still okay. The first experience was so good that it feels a bit disappointing now. It seems there are new staff members, and one of them accidentally hit my relatively new suitcase quite hard, which left me feeling a bit upset. It seemed unnoticed and was ignored. The bed is wide and very comfortable, but the pillow is not great. I borrowed a bath chair again this time. When I turned off the lights, the humidifier also turned off, so I had to use another outlet to keep it running. Even so, the dryness during winter was severe. This Property is conveniently located with access to buses and other transportation, making it my go-to place. I hope to stay here again, but the significant price increase for the suite Rooms is quite extreme.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร3
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ4
- 24/1/2025～
- 2 คน 1 ห้อง
- awata (57.8 sqm)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing THE HOTEL HIGASHIYAMA for your stay in Kyoto. We sincerely appreciate your continued patronage and your valuable feedback. We are pleased to announce that we have entered into a soft brand agreement with Pan Pacific Hotels Group, and as of January 10, 2025, our name will change to "THE HOTEL HIGASHIYAMA KYOTO TOKYU, A Pan Pacific Hotel." We kindly ask for the continued support of all Tokyu Comfort Members. However, we deeply apologize for the inconvenience caused during your stay due to insufficient cleaning of the bathroom. Additionally, we sincerely regret the mishandling of your valuable suitcase and extend our heartfelt apologies once again. To ensure that such incidents do not occur in the future, our entire staff will review areas for improvement and strengthen training efforts. We are committed to providing services that satisfy our guests and will continue to strive for excellence. We kindly ask for your continued support in the future. Thank you very much for your understanding and cooperation.
4.50
mikoro
วันที่โพสต์: 10/1/2025
The restaurant and shuttle service were convenient.
I requested a bright room with a good view, but unfortunately, the view from the lower floors was of residential buildings, so I had to keep the curtains closed. The lighting was dim, which might be a concern for older guests. The amenities were a bit crumpled, so it might be better to bring your own. The bathtub was clean and spacious. It would have been nice to have bath salts. I dined at the restaurant and chose a course meal for dinner, which was enjoyable even for a solo diner and delicious. At breakfast, I was initially disappointed to be seated near an emergency exit at the far end, but a considerate staff member changed my seat without me having to ask, which was helpful. As time passed, that distant space became almost empty, so I would have felt lonely if I had stayed there. The best part is the excellent location. It is in a quiet and calm area, making it ideal for leisurely sightseeing. The Shuttle Service from the station was very convenient. The service from the doorman and the male staff guiding the shuttle bus was very pleasant and left the most impression.
- ห้องพักและสิ่งอำนวยความสะดวก3
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า4
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 3/12/2024～
- 1 คน 1 ห้อง
- Superior King (24 square meters)
- รวมอาหารเช้า
4.67
papa40
วันที่โพสต์: 29/11/2024
The food is delicious.
During the check-in process, nothing was mentioned, but the room was upgraded! Although it was on the roadside, we could see the changing scenes of shops, people, and cars. If I'm not mistaken, you can also see Mount Hiei. At night, the number of cars decreases significantly, so the noise wasn't much of a concern. The amenities were sufficient. The tea prepared according to the instructions was truly exceptional. We had both dinner and breakfast at Nananoinchi. We had lunch there in June, and it was delicious, so we made a reservation for dinner during our stay. The breakfast, with its delicious shabu-shabu, was complemented by a variety of Kyoto pickles and perfectly matched with the very tasty white rice. Overall, I think the quality of the ingredients is high. It is conveniently located for sightseeing. There is a famous hotel nearby, but the hospitality here takes the lead. The benefits of being a Diamond member were also utilized. The shuttle bus to Kyoto Station was one of the deciding factors. It was a hotel that I would like to visit again someday.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ5
- 27/11/2024～
- 1 คน 1 ห้อง
- Superior Double (21 sqm) / Shower Booth
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you for staying at THE HOTEL HIGASHIYAMA. We sincerely appreciate you taking the time to share your valuable feedback regarding your stay. We are relieved to hear that you were able to relax during your stay. We are also delighted that you enjoyed the meals. As you mentioned in your post, our hotel is conveniently located about a 15-minute walk from popular tourist spots such as Heian Shrine, Chion-in, and Nanzen-ji, and we have received many positive comments about our accessibility. Additionally, we are located about 4 minutes from Higashiyama Station on the Kyoto City Subway Tozai Line, and we offer a complimentary shuttle bus service between Kyoto Station and the hotel. No reservation is required, so you can board at your convenience. We will continue to strive for excellence and hope to receive more compliments in the future, without being complacent with the words of praise we have received. We look forward to welcoming you again on your next stay.
4.83
ジェームズ・ノリ
วันที่โพสต์: 29/11/2024
Hospitality services are thorough.
The breakfast buffet was of high quality. The Saikyo-yaki salmon, in particular, had a refined flavor! I had several helpings (laughs). The room wear had a traditional and stylish design with a comfortable feel, so much so that I wanted to wear it at home. The front desk and restaurant staff were efficient and rhythmic, with a perfect tone of voice and natural expressions, striking a great balance between calmness and activity! They have mastered the spirit of hospitality, welcoming guests to the Hotel. The only disappointment was that the bar closed at 7 PM, which seemed early. To be honest, when making the reservation, I found a Hotel that had [Yamazaki 18 Years], which was one of the reasons for choosing it. I returned from an outing after 7 PM, only to find it already closed, which was regrettable. Nevertheless, with its excellent location within walking distance of Shijo Kawaramachi, Gion, Pontocho, and even Kiyomizu Temple, it is undoubtedly one of the top candidates for accommodation during a trip to Kyoto!
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 21/11/2024～
- 2 คน 1 ห้อง
- Superior Hollywood Twin (27 square meters)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are truly honored to have received the highest evaluation regarding your stay at our hotel. We would also like to express our gratitude for your kind words about our staff, which serve as great encouragement for all of us. However, we apologize for the inconvenience caused by not being able to use the Tea Bar. We would like to take your valuable feedback into consideration for future operations. We are committed to further improvement without being complacent with this evaluation. We look forward to your continued patronage and sincerely await your next visit.
4.17
もンぶらン
วันที่โพสต์: 28/11/2024
I had a wonderful time.
I was able to stay at a wonderful place at an affordable price because I made the reservation early. It was nice to be in a location close to Heian Shrine (Heian Jingu), allowing for easy sightseeing. The breakfast venue was spacious and relaxing, and I enjoyed a delicious meal. Thank you very much.
- ห้องพักและสิ่งอำนวยความสะดวก4
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า4
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ4
- ความพึงพอใจ5
- 23/11/2024～
- 3 คน 1 ห้อง
- Premium Hollywood Twin (33 sqm)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are truly honored to receive such a high evaluation regarding your stay at our hotel. We are also very pleased to hear that you were satisfied with the surrounding sightseeing. Our hotel is located just a 4-minute walk from Higashiyama Station on the Kyoto City Subway Tozai Line, and we have received many comments from our guests about its great convenience. Additionally, we are situated on the south side of Heian Shrine, with Kyoto City Kyocera Museum of Art and Nanzenji Temple, among other Kyoto tourist spots, within walking distance. We will continue to strive for excellence so that we can receive the highest evaluations from many guests without being complacent with this evaluation. We sincerely appreciate your continued patronage and look forward to welcoming you again.
5.00
クラブフロア利用
วันที่โพสต์: 6/11/2024
I chose the plan wit...
I chose the plan with breakfast, and the food was very delicious. The white rice was also tasty...! I was torn between the No Meals Included plan, but I'm really glad I chose the one with breakfast. The facility was also very clean and comfortable.
- ห้องพักและสิ่งอำนวยความสะดวก5
- สิ่งอำนวยความสะดวก5
- การบริการลูกค้า5
- อาหาร5
- น้ำพุร้อน・อ่างอาบน้ำ5
- ความพึงพอใจ5
- 3/11/2024～
- 3 คน 1 ห้อง
- Superior Double (24 square meters)
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for staying at THE HOTEL HIGASHIYAMA. We are truly honored to receive your compliments regarding your stay at our hotel. We use "Hachidaime Gihey" rice for our meals, and we are delighted to hear that you enjoyed it. We are particularly committed to providing high-quality products to ensure customer satisfaction, and it is encouraging for our staff to know that you appreciated this aspect. We also sincerely appreciate your positive evaluation of the cleanliness and comfort of our facility. We will continue to strive to provide a comfortable and pleasant space for our guests. We are determined to continue improving and not be complacent with this evaluation. We look forward to your continued patronage. All of our staff are looking forward to welcoming you again.