รีวิวและความประทับใจจากผู้เข้าพักที่ Higashiyama Niseko Village, a Ritz-Carlton Reserve

(ฮอกไกโด/นิเซโกะ) [ทั้งหมด 50 ห้อง]

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  • 3.17
    さん0618

    High Expectations for The Ritz-Carlton Reserve—and a Disappointing Stay

    The Ritz-Carlton Reserve is an ultra-luxury brand with only seven properties worldwide. As the pinnacle within The Ritz-Carlton portfolio, I arrived expecting exceptional hospitality. However, my first impression from arrival was somewhat disappointing. Even when I drove up to the entrance, no staff came out; in the end, I parked by myself and carried my luggage to the front desk. At check-in as well, there were few greetings or smiles, and I felt a clear gap between expectations for the “Reserve” name and reality. On the other hand, the guest room was extremely high quality—beautiful materials and finishes—and above all, the view was spectacular. For dinner we went to “Sushi Nagi.” Our seats were closest to the glass with an outstanding view. The chef had a pleasant demeanor, so we started with high expectations. As for the food: the appetizer—tofu topped with mozuku seaweed and uni—was average. The sashimi I had been looking forward to included only scallop and flounder. The grilled item was kinki (rockfish), but it seemed to be brought from a back office area, which also bothered me slightly; moreover it had almost no flavor—as if they forgot to salt it. Given how fatty kinki can be, it felt like such a waste. The nigiri showed steady technique from an experienced chef, but even here there were disappointments—the king crab tasted like it may have been frozen. Ironically, the final dessert melon was what tasted best. Of course, it may be unfair to expect the same level as top sushi restaurants in Shinchi or Ginza. Still, simply enjoying champagne while taking in that incredible view was satisfying in itself. I also had concerns about the large public bath. The bath itself is good, but the powder room is far too dark—so dark that you can barely see your face in the mirror. For a space meant for getting ready, more consideration should be given to lighting brightness and placement. In addition, while there is a sauna, there is no cold plunge bath. If you install a sauna at all, I would like them to provide an environment where guests can use it comfortably including a cold plunge—especially considering this is The Ritz-Carlton Reserve at its highest tier; I naturally expect one more level of completeness in wellness Facility offerings as well. Even more concerning than that was how service operations are staffed. It felt as though there were operational issues such as too few front desk staff and an absence of leadership presence. Drink delivery was extremely slow; after moving on to bar time afterward,, bar

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  • 4.33
    オーケーさん

    Hide-san

    The view was great, and the stay was comfortable.

  • 4.67
    demiorin

    Very satisfied.

    Everything was wonderful. What impressed me the most was the staff. They were always smiling and did their best to help, which made my stay very comfortable. The meals were delicious, but the rice at breakfast was too firm for me to eat... I think it’s just a matter of preference, but I ended up leaving some (sorry). If I have another opportunity, I would love to stay again. Thank you very much.

  • 4.83
    ふららん

    Hidden Gem Hotel

    The Hotel, part of a globally renowned group, was surprisingly quiet and peaceful despite expectations of being crowded. Most of the staff and guests were international, making it feel like a vacation abroad. The Facility was clean, and all amenities felt top-notch. The hospitality was exceptional and very comforting. Even with foreign staff who were not fluent in Japanese, their smiles and kind service were truly heartwarming. The dining menu had limited options, but the taste was excellent.

  • 3.83
    y kato

    Are the guest rooms, Onsen, and other facilities excellent?

    The Ritz-Carlton here has a disappointing level of staff service. While the room, restaurant, and onsen facility are excellent, the lack of professionalism from the staff ruins the experience. For example, during breakfast, there was no explanation of the menu, and I couldn't enjoy drinks, fruits, or side dishes provided in a buffet style. Instead, plates were cleared repeatedly during my meal, and staff in the open kitchen were chatting loudly with no sense of hospitality. Additionally, when asking about facilities or other details, I received unsatisfactory responses and eventually gave up trying to get proper answers. The cleanliness of the room's bath was questionable as well; it seemed that towel replacements were skipped due to onsen usage. Next time I will choose Hyatt in Hanazono instead.

  • 3.67
    みっつ２

    I did not get the im...

    I did not get the impression that the service was worthy of the Ritz-Carlton Reserve name. There were many inexperienced staff members (I think summer is the off-season for this hotel), and it felt like they were in training for the main winter season.

  • 2.00
    JHW

    2 people, 3 rooms, 6 people - A day of confusion

    ① There are few staff members who speak Japanese. We were only helped by the male Japanese staff member, Mr. S. ② Is it because Japanese is not understood? It's unacceptable to have two additional charges for wine we didn't order on the bill. (Corrected by Mr. S) ③ Could you properly explain the dinner menu items? We don't know what the dishes are. ④ The Ritz-Carlton is indeed a brand. Don't you pursue top-notch service? ⑤ The beautiful bath with a wonderful view outside is completely visible from the mini-golf course; can't you come up with a solution? ⑥ It would be nice if the shuttle service could be on par with the Ritz-Carlton Tokyo. The three families ended the last day of our five-day trip to Hokkaido feeling very unpleasant. We won't be repeating our stay, which is unfortunate.

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