รีวิวและความประทับใจจากผู้เข้าพักที่ ONSEN RYOKAN YUEN Sapporo - 2หน้า

(ฮอกไกโด/ซัปโปโร) [ทั้งหมด 182 ห้อง]
คะแนนรวม
4.30
ดี (107)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.08
  • สิ่งอำนวยความสะดวก
    4.21
  • การบริการลูกค้า
    4.52
  • อาหาร
    4.63
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.27
  • ความพึงพอใจ
    4.22
  • 4.20
    かあちゃに
    วันที่โพสต์: 6/10/2025

    Excellent hospitality

    I stayed at the accommodation upon my daughter's recommendation. The hotel was overall very clean, and I had a comfortable stay. The onsen was also excellent. However, the bathroom space in the guest room was a bit inconvenient to use. The front desk staff were very kind and helpful, providing information about izakayas, sightseeing spots, and routes around town.

  • 3.83
    mamacooper
    วันที่โพสต์: 3/10/2025

    Excellent service.

    It was a very nice accommodation with excellent hot springs. I would have been happier if slightly larger rooms were available. The breakfast was absolutely delicious and highly satisfying! All the staff provided polite and attentive service, which I thought was wonderful. However, one disappointing point was the lack of slippers in the toilet, which felt uncomfortable.

  • 5.00
    Terumiyo
    วันที่โพสต์: 2/10/2025

    Thank you for the pleasant time!

    I visited Hokkaido at my daughter's invitation and had a wonderful time staying at Yuen, a place I had always wanted to experience. I was especially impressed by the luxurious breakfast, which was plentiful and so delicious that I couldn't help but eat more than usual. The staff were incredibly kind and attentive, making my stay very comfortable. I am truly grateful for the warm hospitality.

  • 4.60
    江戸家老
    วันที่โพสต์: 25/9/2025

    A very comfortable Hotel.

    This was my third stay, and as always, the front desk staff were young, energetic, polite, and very kind. They provided thoughtful advice on sightseeing and transportation during my stay in Sapporo, making my trip enjoyable. We stayed in a room for three people, and the Onsen bathhouse was spacious enough for everyone to enjoy together. The complimentary post-bath ice cream was a nice touch, making the experience even more comfortable. However, the women's washing area and dressing room have limited mirrors and hairdryer stations, which can cause congestion during busy times. As for the room wear, it would be even better if the staff could ask for the preferred size in advance and offer samue instead of yukata.

  • 3.33
    hapis
    วันที่โพสต์: 21/9/2025

    A charming urban Onsen Ryokan

    I saw it on Instagram and had always wanted to stay here when visiting Sapporo. The staff at the parking lot, the pleasant scent upon entering, the atmosphere at the front desk, and their service were all very welcoming and comforting. However, the smell in the room bothered me a bit when we entered. Since we stayed as a group of three, the sofa by the window was converted into a bed, making the room feel like a sleeping area with no space to relax. We had to take turns unpacking our luggage near the entrance due to limited space. For three guests, a slightly larger room would have been preferable. The welcome drinks were excellent and allowed us to enjoy a relaxing time. Regarding the onsen, it was extremely crowded around 10 PM when we went. The lockers were full, and while we managed to get in, the washroom area was also packed, leaving no chance to dry our hair. We tried again in the morning, but the outdoor bath faced a busy road with heavy traffic noise. It was disappointing not to be able to relax at an onsen ryokan as expected. Additionally, there were no hangers in the room for drying wet towels. The lighting, interior design, and staff created a wonderful atmosphere overall; however, it felt like some small but important details were overlooked. Still, I would love to stay here again when I visit Sapporo next time. Thank you very much!

  • 3.67
    クロミ様
    วันที่โพสต์: 21/9/2025

    The breakfast is delicious.

    The guest rooms, onsen, and service were average, but the frequent chatting among the female front desk staff was a bit distracting. One of the front desk staff had flashy nail art, which didn’t quite match the traditional attire, but it gave me the impression that the management is young and open-minded. The accommodation has great accessibility, and I’m glad I got to stay at a place I’ve always wanted to try. The breakfast exclusive to guests was exceptionally delicious! The drink service in the lounge was also of high quality.

  • 5.00
    なひだ
    วันที่โพสต์: 3/9/2025

    The large public bat...

    The large public bath, breakfast (the menu was changed on the second day since we stayed for two days), and the hotel's facilities and interior were excellent. It was such a great Hotel that my boyfriend and I said we'd love to stay here again if we visit this area. We visited during a busy season when rooms filled up quickly, so next time, we plan to make an early Reservation to secure a room with a better view.

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  • 2.67
    たんたんＡ
    วันที่โพสต์: 28/8/2025

    The meals were excellent!

    Without meals, I feel the Facility and bath are worse than a Business Hotel. The amenities were almost nonexistent—only the bare minimum. This may be because there are many inbound guests. Even though the bath is a small public bath rather than a large one, it’s unacceptable that the Room has only a shower. Since my family lives nearby, my impression is that meals alone would be enough.

  • 5.00
    NaoMei
    วันที่โพสต์: 25/8/2025

    I was very satisfied!

    The room, meals, and onsen were all absolutely wonderful. I was especially moved by the hospitality of the staff. I never imagined there would be such a lovely onsen accommodation within walking distance of Sapporo Station. I definitely want to visit again!

  • 5.00
    Babycat
    วันที่โพสต์: 25/8/2025

    This is my second stay, and it was a great experience.

  • 5.00
    mantomanto
    วันที่โพสต์: 23/8/2025

    It was a stay beyond expectations.

    The parking staff and reception were very courteous at check-in, making the stay pleasant from the moment of arrival. The lobby and Room were clean and very comfortable. I used the breakfast-included Plan, and the food exceeded expectations. The presentation and arrangement were elegant, leaving me very satisfied. The large public bath was also enjoyable, and I appreciated the availability of a ReFa hair dryer. Although it was often crowded, the overall satisfaction of the stay outweighed this minor inconvenience. One small issue was the lack of a platform or foldable luggage rack in the Room for organizing belongings, which made it slightly inconvenient for my elderly mother to sort her luggage without bending over. Adding such a Facility in the future would make stays even more comfortable. I would love to stay here again!

  • 5.00
    ぴちひよこ
    วันที่โพสต์: 18/8/2025

    Completely satisfied.

    We stayed here for our honeymoon. There was a wonderful surprise waiting in the room! A handwritten message was included, which truly warmed our hearts. We have previously stayed at Shinjuku and Bettei Daita in Tokyo, but Sapporo was also amazing. The hospitality was exceptional. We hope to stay here again someday. Thank you very much!

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  • 5.00
    淳之介2
    วันที่โพสต์: 16/8/2025

    Great!

    I stayed with my wife. The meals and the facility were great. I would like to use it again when visiting Sapporo.

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  • 4.00
    私は泡派
    วันที่โพสต์: 9/8/2025

    Overall compact

    The Facility itself is new and lovely, but overall it feels a bit cramped. Unfortunately, I couldn't spend time in a relaxed manner because of this. My daughter, who slept in the loft, mentioned that the footsteps and voices from above were noisy, making it hard for her to sleep. Since the ceiling is high, it seems natural that the upper floor and loft are closer, but I felt it might lack soundproofing. I slept downstairs instead of in the loft and found it quite comfortable. The breakfast was absolutely delicious. Overall, I think it would have been better if the Room had a bit more space.

  • 5.00
    eric6195
    วันที่โพสต์: 6/8/2025

    It was a wonderful trip to Sapporo.

    The staff's hospitality, room service, cuisine, Onsen, hotel design and ambiance, cleanliness, and pricing were all exceptional, making it the best stay in Sapporo! It's a perfect way to experience Japanese culture and highly recommended for international guests. I would love to have that original shampoo from Yuen!

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  • 4.80
    KAYO
    วันที่โพสต์: 2/7/2025

    I had a great stay!

    Stayed for 2 nights. It was a bit of a walk from the station, but the Facility was lovely. The staff were very friendly and efficient, showing kindness to both Japanese and international guests. I enjoyed the burdock snacks provided in the Room so much that I ended up purchasing some! The women's bath was often crowded, and on the first day, there was a wait for washing stations. But that's understandable. The provided sandals felt either too big or heavy, making walking feel like training—but it became part of the memories! When opting out of cleaning service, replacement towels were left on the doorknob on the second day along with complimentary soap, which made me happy. I would love to stay here again when visiting Hokkaido!

  • 4.60
    Apple_333
    วันที่โพสต์: 20/6/2025

    Would love to visit again.

    The onsen was automated to manage crowding, allowing for a pleasant bathing experience. As mentioned in other reviews, the room door is heavy, and it’s unfortunate that there’s no space for storage or placing suitcases. While it might be structurally challenging, sliding doors could enhance the onsen atmosphere. Other than that, everything was truly satisfying.

  • 4.00
    Quenie92
    วันที่โพสต์: 16/6/2025

    A bath that makes you forget you're in the heart of the city, and a compact Room.

    Access is not very convenient. 15-minute walk from Sapporo Station, 10-minute walk from Sapporo Subway Station, and 10-minute walk from Nishi 8-chome Streetcar Station. The bath is excellent. It seems to use water brought from Noboribetsu Onsen, and there is a lovely open-air bath that makes you forget you're in the city center. It could be a bit more spacious, but it’s sufficient as it is. The room is stylish but minimalistic. There’s no desk, only a small movable table, so it's minimal for working or having breakfast for two in the room—it feels cramped. Considering the price, it’s very reasonable. In conclusion: worth repeating!

  • 4.00
    ぷちべあ
    วันที่โพสต์: 15/6/2025

    I stayed alone to vi...

    I stayed alone to visit a friend. It was a very calm and lovely accommodation that made me forget I was in the middle of the city. Odori Park, JR Tower Building, and other spots were within a pleasant walking distance during good weather. I would love to stay here again if I have the chance.

  • 3.20
    LittleRabbit
    วันที่โพสต์: 9/6/2025

    Not bad, but not great either.

    I stayed for one night with no meals included, so this review excludes dining. This is an accommodation with a modern Japanese ryokan-style design. The room was very stylish and elegantly decorated. The hospitality had clear strengths and weaknesses. For the price, I would have preferred to visit the public bath without needing to bring my own towel. There is a small entryway in the room where you remove your shoes, but you need to pass through it to access the toilet and shower booth. While there were traditional sandals provided, they were inconvenient when wearing socks; dedicated indoor slippers for the room would have been better. The bath was quite compact and seemed too small considering the number of rooms available. Just a few families with children made the changing area feel overcrowded, which seemed like a design flaw. I stayed in a double room this time, but unfortunately, I found the mattress too thin and uncomfortable for my body, and there weren’t enough pillows either—this was my biggest disappointment as I couldn’t sleep well because of it. Nothing beats a bed with high-quality mattresses; this experience taught me that lesson well! While the atmosphere was excellent overall, I felt that its quality didn’t match its price point fully.

  • 1.00
    taka-yuki
    วันที่โพสต์: 30/5/2025

    Unprofessional staff service

    The price was for one night per room, but an additional 5,000 yen was charged when I invited one more person. It felt like harassment by the male staff who handled it. The price would have been the same if I had registered for two people from the beginning. There was no reasonable explanation. This will be my last stay at this accommodation; I won't return again.

  • 4.83
    花々子
    วันที่โพสต์: 20/5/2025

    The Hotel I Always Wanted to Stay At

    The staff were cheerful and friendly, which was great. I stayed here to enjoy an Onsen-like experience in Sapporo. Based on reviews, I brought my own toilet slippers as they were not provided. A shower cap would also be nice for using the rain shower or waterfall bath. For meals, I tried both à la carte and the course menu during my 2-night stay, and I recommend the course menu as it offers more quantity. I would love to visit again!

  • 3.67
    ゲスト
    วันที่โพสต์: 6/5/2025

    Great service, pleasant atmosphere. However, the air quality in the guest room is poor.

    I stayed for two nights during my trip to Hokkaido. Having used Yuen in Tokyo before, I chose this accommodation again for its excellent service, hospitality, and atmosphere. While I was generally very satisfied, the room's air conditioning seemed non-functional or there might have been an issue with the building's ventilation system. The room was extremely dry and the air felt stagnant. My wife, child, and I all experienced sore throats as a result. I hope these issues will be addressed to make it an even better hotel in the future.

  • 4.50
    nenei-7
    วันที่โพสต์: 6/5/2025

    First-time use.

    We stayed for one night and were very excited as it was an Onsen Ryokan. The room was very clean, spacious, and comfortable. The bed was large, and we slept soundly. The breakfast the next morning was delicious; even though my spouse and I are not morning people, we finished everything! It was truly delightful. However, there were a few downsides: there weren’t enough towels in the room, so having one more would have been helpful. Also, the mirror in the bathroom was set too far back to use comfortably for makeup application. Usually, small mirrors are provided in such cases within the room itself, but none were available here... which made it slightly inconvenient. Although the Onsen felt smaller than expected for an Onsen Ryokan, both the room and meals were excellent. We would love to stay again when visiting Hokkaido!

  • 4.20
    Atelir23.
    วันที่โพสต์: 8/4/2025

    Staff Response

    There is some inconsistency in service quality. Some staff are very attentive, while others are not. The location might be slightly inconvenient. Inbound guests can be noisy at times.

  • 4.80
    satogeen
    วันที่โพสต์: 5/4/2025

    Near the Prefectural Office

    I had a very comfortable stay! Although it's located in the center of Sapporo, it was in a very quiet area, which was great. The bath was very clean and open until late at night, and I even enjoyed the sauna. It perfectly matched the idea of a little luxury! Thank you so much!!

  • 4.33
    ぐりむ
    วันที่โพสต์: 26/3/2025

    The interior design ...

    The interior design and decor were very tasteful, creating a comfortable atmosphere. The staff provided excellent service and were very pleasant. However, since it was a fully booked day, the public bath was crowded throughout the night. Every time I checked, there were people waiting in line at the dressing area, so I gave up using it that evening. I managed to enter right after it opened the next morning, but by the time I finished bathing, it was crowded again. On busy days like this, perhaps keeping the bath open all night or other operational adjustments could be considered. The outdoor bath had wonderful water quality and kept me warm even after a short soak. As for the room's toilet, based on other reviews mentioning that you need to change into outdoor shoes to use it, I brought disposable slippers with me and found them very useful—having such amenities available would be even better. Aside from the crowded bath issue, my stay at this hotel was highly satisfying overall. If improvements are made in this regard, I would love to stay here again!

  • 4.83
    いのぞー
    วันที่โพสต์: 24/3/2025

    A satisfying Hotel!

    The review mentioned that the room was small, and indeed it was, but it wasn't an issue when relaxing on the bed. After going to sleep, walking to the restroom in slippers was a bit challenging as the room was dark. Additionally, there were large cracks in the concrete floor of the restroom, which made me wonder about its earthquake resistance. During winter, due to dryness, I felt thirsty at night and went to get water from the fridge; however, having stairs there felt unsafe. I visited the bath around 9:30-10:00 PM and found it not crowded at all. I could relax in the hot water comfortably; however, some guests left the door to the open-air bath wide open, letting cold air inside while I was washing up—it became quite chilly because of this lack of manners. Perhaps this is due to many inbound tourists? I stayed for two nights and enjoyed breakfast both days—grilled Atka mackerel rice bowl on day one and salmon roe rice bowl on day two—thoughtfully prepared so as not to feel repetitive or boring. It added enjoyment to my stay! The staff's hospitality stood out with their warm service that naturally brought smiles during interactions. Overall, I found this hotel satisfying and would love to visit again!

  • 4.17
    halu.9
    วันที่โพสต์: 12/3/2025

    Perfect for solo travelers

    This was my second stay. I returned because I enjoyed the efficiently sized room for solo travelers, the variety of breakfast options, and the Onsen with a sauna. However, there were a few concerns during this visit: - At the breakfast venue: A female staff member appeared to have long artificial nails. When serving hitsumabushi, her nail touched the inside of an empty bowl, which I found unpleasant. Attention to personal grooming from a hygiene perspective would be appreciated. - Regarding the public bath: There were many non-Japanese guests using the facility, and some entered without rinsing themselves or brought toothbrushes into the bath area. While I noticed warning signs on the walls of the changing room, they seemed difficult to notice. It might be helpful to reconsider their placement or presentation. - About amenities: Skincare products are provided at sinks in the public bath area; however, during busy times there can be a wait to use them. While guests can bring their own items if needed, having these amenities available in guest rooms would enhance convenience. These are merely suggestions from one user and not demands for improvement. Overall, I was satisfied with my stay as I could refresh myself with delicious meals and a pleasant Onsen experience. The room was clean and well-maintained, allowing me to spend my time comfortably.

  • 5.00
    Rogerhata
    วันที่โพสต์: 10/3/2025

    Japanese Modern Style in Sapporo

    Filled with a modern Japanese atmosphere throughout. The maisonette felt like it could be slightly more spacious, but the cleanliness of the Room and quality of amenities were overall perfect.

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