รีวิวและความประทับใจจากผู้เข้าพักที่ Chatrium Niseko

• 3.40

  こうゆうゆみ

  วันที่โพสต์: 27/9/2026

  This is a hotel I’d love to stay at again during the green season.

  We stayed with three people and were very satisfied with the spacious Room. Perhaps because the weather was just right, we had no issues without air conditioning, and we even turned on the heating in the early morning. One Room had a bathtub, but it wasn’t very practical because an inexplicable glass panel blocked half of it. (It wasn’t a major issue since we went to a day-use Onsen.) The Diamond member food basket seemed to be out of stock and was delivered without sausages and drinkable yogurt, but when we informed the front desk, they brought us the sausages. Since you post photos, I would appreciate efforts to avoid lowering guests’ expectations. Overall, we liked it very much and would like to stay in the same Room again next year during the green season.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ4

  • 22/9/2026～
  • 3 คน 1 ห้อง
  • *2-Bedroom Suite [Twin Beds] No Air Conditioning
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us and for sharing your warm Review. We were delighted to hear that the three of you were able to enjoy a comfortable stay in our spacious Room. We are also truly pleased by your kind words that you would like to stay in the same Room again during next year’s green season, and all of our staff greatly appreciate it. We sincerely apologize for any inconvenience caused by the bathtub partition. We also apologize that we were unable to provide some items in the food basket. We will share your valuable feedback with the relevant departments and use it to improve our services going forward. We sincerely look forward to welcoming you again during next year’s green season. Sincerely,

  ดูทั้งหมด
• 4.80

  capstan

  วันที่โพสต์: 26/7/2025

  A Wonderful Stay

  We were upgraded to a spacious Room as it was just before the summer season. The kitchen was clean, well-equipped, and easy to use, and the staff were friendly and helpful. It was wonderful to stay at a lovely Hotel in Niseko during the quiet and peaceful summer, different from the busy winter peak season.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 13/7/2025～
  • 2 คน 1 ห้อง
  • *Studio Room [King Bed]*
  • ไม่มีอาหาร

  ดูทั้งหมด
• 4.00

  ふふふふふふふふふふふふはふふふ

  วันที่โพสต์: 10/7/2025

  It was average.

  Overall, I was satisfied, but I didn't quite understand why ID verification was required at check-in. (Check-in) It seems that in Niseko, a driver's license is required at check-in, and they even take a photo. They said it was for identity verification, but I wondered if the photo was really necessary. It made me uneasy about potential misuse. Also, the limited ability to communicate in Japanese felt inconvenient. (Parking) The entrance was hard to find and the exit was narrow, which I didn't like. However, since it wasn't a busy season, it wasn't much of an issue. (Access) There is a Seicomart within walking distance, which made things convenient. (Facility) There is a washer-dryer available for use; I used it as well. It seemed not many people were using it as it wasn’t crowded; however, there were detergent stains and dust around that gave an impression of insufficient cleaning. (Room) The room was spacious and clean with welcome drinks provided in the refrigerator upon arrival—though no refills after the first night—but this was sufficient for me. (Water facilities) The room only had a shower; however, there were frequent issues with drainage not flowing smoothly due to poor plumbing conditions.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 27/6/2025～
  • 2 คน 1 ห้อง
  • *1-Bedroom Suite [King Bed / Annupuri View]*
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear Valued Guest, Thank you very much for choosing Chatrium Niseko from among the many accommodations available. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you found our guest rooms spacious, clean, and convenient during your stay. On the other hand, we deeply apologize for any discomfort caused during the ID verification process at check-in. To ensure a safe and comfortable stay for all our guests, we kindly request valid identification upon check-in. In some cases, we may take a photo of the ID for internal verification purposes. Please rest assured that this information is strictly managed and used solely for identity verification and legal compliance purposes. It is not related to language abilities or any other factors; however, we regret if it gave such an impression. Additionally, regarding your comments on parking facilities, shared laundry areas, and drainage systems, we take your feedback seriously and will share it with the relevant departments to work on improvements. We will promptly review cleaning schedules in laundry spaces as well as inspect drainage systems. When you visit us next time, our team will be dedicated to ensuring an even more comfortable experience for you. We look forward to welcoming you again in the future and thank you once again for your continued support. Sincerely, Sahapon Ladda General Manager

  ดูทั้งหมด
• 3.60

  komarico

  วันที่โพสต์: 22/10/2024

  Spacious and user-friendly

  We stayed in a 1-bedroom for two people. The room was approximately 80 square meters, spacious and comfortable. The free laundry was very helpful. There is no bathtub, only a shower booth, so some may find it tough in winter. The cost performance was excellent, so I would like to stay again when the price is similar.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 21/10/2024～
  • 2 คน 1 ห้อง
  • 1 Bedroom Suite [Annupuri View]
  • ไม่มีอาหาร

  ดูทั้งหมด

  
  
  
  

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