Guest Reviews & Impressions for Chatrium Niseko

• 4.80

  capstan

  Date Posted: 7/26/2025

  A Wonderful Stay

  We were upgraded to a spacious Room as it was just before the summer season. The kitchen was clean, well-equipped, and easy to use, and the staff were friendly and helpful. It was wonderful to stay at a lovely Hotel in Niseko during the quiet and peaceful summer, different from the busy winter peak season.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath4
  • Satisfaction5

  • 7/13/2025～
  • 2 people 1 room
  • *Studio Room [King Bed]*
  • No meals included.

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• 4.00

  ふふふふふふふふふふふふはふふふ

  Date Posted: 7/10/2025

  It was average.

  Overall, I was satisfied, but I didn't quite understand why ID verification was required at check-in. (Check-in) It seems that in Niseko, a driver's license is required at check-in, and they even take a photo. They said it was for identity verification, but I wondered if the photo was really necessary. It made me uneasy about potential misuse. Also, the limited ability to communicate in Japanese felt inconvenient. (Parking) The entrance was hard to find and the exit was narrow, which I didn't like. However, since it wasn't a busy season, it wasn't much of an issue. (Access) There is a Seicomart within walking distance, which made things convenient. (Facility) There is a washer-dryer available for use; I used it as well. It seemed not many people were using it as it wasn’t crowded; however, there were detergent stains and dust around that gave an impression of insufficient cleaning. (Room) The room was spacious and clean with welcome drinks provided in the refrigerator upon arrival—though no refills after the first night—but this was sufficient for me. (Water facilities) The room only had a shower; however, there were frequent issues with drainage not flowing smoothly due to poor plumbing conditions.

  • Rooms & Amenities5
  • Facility4
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath3
  • Satisfaction4

  • 6/27/2025～
  • 2 people 1 room
  • *1-Bedroom Suite [King Bed / Annupuri View]*
  • No meals included.

  Reply from the Facility

  Dear Valued Guest, Thank you very much for choosing Chatrium Niseko from among the many accommodations available. We also sincerely appreciate you taking the time to share your valuable feedback with us. We are delighted to hear that you found our guest rooms spacious, clean, and convenient during your stay. On the other hand, we deeply apologize for any discomfort caused during the ID verification process at check-in. To ensure a safe and comfortable stay for all our guests, we kindly request valid identification upon check-in. In some cases, we may take a photo of the ID for internal verification purposes. Please rest assured that this information is strictly managed and used solely for identity verification and legal compliance purposes. It is not related to language abilities or any other factors; however, we regret if it gave such an impression. Additionally, regarding your comments on parking facilities, shared laundry areas, and drainage systems, we take your feedback seriously and will share it with the relevant departments to work on improvements. We will promptly review cleaning schedules in laundry spaces as well as inspect drainage systems. When you visit us next time, our team will be dedicated to ensuring an even more comfortable experience for you. We look forward to welcoming you again in the future and thank you once again for your continued support. Sincerely, Sahapon Ladda General Manager

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• 3.60

  komarico

  Date Posted: 10/22/2024

  Spacious and user-friendly

  We stayed in a 1-bedroom for two people. The room was approximately 80 square meters, spacious and comfortable. The free laundry was very helpful. There is no bathtub, only a shower booth, so some may find it tough in winter. The cost performance was excellent, so I would like to stay again when the price is similar.

  • Rooms & Amenities4
  • Facility4
  • Hospitality & Service3
  • Meals－
  • Onsen & Bath3
  • Satisfaction4

  • 10/21/2024～
  • 2 people 1 room
  • 1 Bedroom Suite [Annupuri View]
  • No meals included.

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