รีวิวและความประทับใจจากผู้เข้าพักที่ Mitsui Garden Hotel Toyosu Premier - 2หน้า

(โตเกียว/โทโยสุ) [ทั้งหมด 225 ห้อง]
คะแนนรวม
4.44
ดี (80)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.43
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.48
  • อาหาร
    4.29
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.46
  • ความพึงพอใจ
    4.38
  • 4.20
    なでっこ

    I always use the Mitsui Group hotels.

    Mitsui properties are generally clean and often located in areas with great views, making them perfect for family or group stays. It would be even better if the amenities were of slightly higher quality. Looking forward to staying again! This time, we dined at the restaurant next to the front desk for dinner. The pasta, pizza, and meat dishes were all delicious and very satisfying! The pairing was also excellent.

  • 4.40
    yoandsin

    The Hotel was beauti...

    The Hotel was beautiful with great views, and the bath was spacious and relaxing. However, the Room's bed seemed not to be fixed to the floor, making it easy to move even with slight pressure, which was a bit concerning. This is not feedback about the Hotel itself, but its access can be confusing for non-locals, and I got lost on the way.

  • 5.00
    ゆりかっっぱ

    This is my several-time stay.

    I always book the same room and enjoyed the view as usual. The breakfast was better than when I stayed before. I will visit again when I have business in the area.

  • 5.00
    wh2222

    The room and view were beautiful and comfortable.

    Stayed for a change of pace. The hotel was clean, and the room, though compact, was comfortable for two people. The large public bath was also very pleasant. There is a shopping mall and convenience store nearby, making it easy to enjoy a night stroll while dining or shopping. On the day of our stay, we were able to see fireworks from STAR ISLAND at Odaiba from a distance, which was nice. The breakfast buffet offered satisfying options as well. Since there is no dedicated parking lot for the hotel, we parked at a coin-operated parking lot with a maximum fee about 5 minutes away on foot.

  • 5.00
    ko05

    I was deeply moved.

    I wanted to plan a birthday surprise and made some special requests, all of which were kindly accommodated. I even received a single flower as a gift, making it an absolutely perfect day. The Room was clean, well-equipped with amenities, and very comfortable. Thank you so much! I would love to stay again.

  • 2.33
    karatomo

    There were some concerns about cleanliness and hygiene. How about the egg dishes?

    Before my stay, I requested luggage storage and was impressed by the polite communication, which made me look forward to my visit. While I was satisfied with the front desk service, there were concerns regarding cleanliness and hygiene: ① Guestroom: The toilet paper was not folded into a triangle, which raised concerns. The spot where bath towels were placed on the sink had visible dirt that could have been wiped off but wasn’t. It’s puzzling that this wasn’t noticed when placing the towels. Additionally, there was a fishy odor in the room every time I entered, making deodorizing spray essential. ② Restaurant: Although seated at a sofa seat, there were visible bread crumbs, trash, and multiple strands of hair on it—very unpleasant. When cleaning up neighboring seats, staff knelt on the sofa to wipe tables (leaving crumbs behind) using disinfectant spray and a cloth without thorough cleaning; their shoe soles were clearly visible while we ate—lacking consideration for diners. ③ Restroom on the front desk floor: The trash bin behind the mirror was overflowing with garbage even scattered on the floor—unpleasant from early morning hours. Additionally, wine bottles, cups, and yogurt containers remained left out on tables near reception in plain sight during breakfast hours—surprising no one noticed or addressed this. Egg dishes: While omelets were presented nicely at breakfast service; fried eggs? Despite requesting soft-cooked eggs—they arrived fully cooked with sunken yolks resembling amateur preparation standards! Even after reordering soft-cooked ones again—the result remained unsatisfactory. I initially considered reserving dinner at your restaurant but ultimately decided against it—and now feel relieved about skipping dining here altogether. Overall experience felt incomplete leaving disappointment lingering throughout what should’ve been an enjoyable stay instead marred by these issues encountered firsthand during my first-time visit staying within Mitsui Garden Hotels chain properties…perhaps expectations set too high?

  • 2.67
    おにおにおにさん

    The location is excellent.

    Conveniently located near the station with covered access, perfect even in bad weather. The cleaning staff greet guests warmly in the hallway, creating a pleasant atmosphere. The coffee machine at breakfast could use more frequent cleaning for better maintenance.

  • 5.00
    宮城s

    Excellent

    The facility and service were excellent, and above all, the view was perfect.

  • 2.00
    おにおにおにさん

    The cleaning staff's cheerful greetings are excellent, but the front desk service could be improved.

  • 4.40
    hiroge

    Hotel's car stop

    There was no problem with the stay itself. When I visited the Hotel by car, there was no indication of where the entrance to the parking area was, and after circling around several times, I couldn't figure it out and had to reluctantly unload my luggage at a nearby station bus stop. I hope for urgent improvements such as more visible signage.

  • 3.00
    名無し156

    Directly connected t...

    Directly connected to the station and easy to access, the view from the lobby was beautiful both in the morning and at night, and the Facility itself was very good, but the response from the front staff was disappointing. When I arrived at the check-in time as per my Reservation, I was told during the procedure, "The final check of your Room is in progress, so please wait in the lobby for about 10 minutes, and we will call you." I waited as instructed, but even after the promised time had passed, I was left unattended. When I informed another staff member nearby, I was immediately guided, but I was very dissatisfied with the whole process. I came at the scheduled time, yet the Room was not ready, which made me wonder "Why?" Being made to wait for Room preparation without any particular apology during the check-in process was unpleasant, and furthermore, despite being told "we will call you," I was not called, and other guests who arrived after me were prioritized for check-in, which was very regrettable. The check-in response was extremely disappointing, and I stayed with a lingering feeling of dissatisfaction. I was really looking forward to this stay after reading other people's Reviews, so it was very disappointing. I understand that such cases are inevitable due to the Hotel's circumstances, but I think it is disrespectful to the users if there is no consideration or thoughtfulness in response to that.

  • 2.50
    熊本の井尾

    It was disappointing.

    The room was dusty, the pillow smelled, the washlet nozzle was unclean, the water pressure in the sink was insufficient, the service at the breakfast venue was poor, there was no greeting, on January 1st, we had reserved dinner but my wife had a stomachache and nausea, 60% of the people in the elevator were foreigners, and their manners were not great... It was the worst hotel I have ever stayed at.

  • 4.60
    りすとうさぎ

    It was convenient.

    The Room was very clean, and the amenities were well-equipped and nice.

  • 4.50
    よしたん

    Correct Nice View

    The breakfast included side dishes made with ingredients from Toyosu, but it was unfortunate that the marinated fish had an unusual smell. However, the panoramic view with the Rainbow Bridge directly in front, and extending from Shinonome to Odaiba and Toyosu on the right, was absolutely breathtaking.

  • 5.00
    N.com N.

    Second visit

    This is my second time using it. It is very convenient as you can take the limousine bus from Haneda Airport and get on and off right in front of the Hotel. I would like to repeat in the future, but since the price is a bit high, I would be delighted if it could be a little cheaper depending on the number of times used.

  • 5.00
    百壱休

    The view of the Toyosu skyscraper cluster is breathtaking.

    The view of the Toyosu tower apartments from the 36th-floor lobby is breathtaking. It's a bit disappointing that the view from the open-air bath is inevitably obstructed. I got lost trying to find the entrance. The signage is quite discreet and hard to understand. Those unfamiliar might get quite confused. The service is polite. The Room is also clean. The Toei bus directly connected to Tokyo Station, departing right in front, is convenient. For a high-floor Hotel, it can be quite reasonable on certain days, so it's recommended for those who want to experience a high-floor Hotel.

  • 4.33
    キッザニア行きました

    Good

    It was a quiet and relaxing stay. The large public bath was always clean and well-maintained, which was nice. At check-in, the appearance of the front desk staff was a bit untidy, and although it wasn't our attendant, it was unfortunate to see someone picking their nose. Also, we were charged a few hundred yen under the pretext of some kind of tax, but the explanation was unclear, and we didn't receive a payment receipt or any documentation, which was disappointing. The meals were delicious, and the restaurant staff provided courteous service, making it a comfortable experience. I would like to stay again when I am in the area.

  • 2.40
    +-+-+-+-

    First Stays

    First, the entrance to the Hotel is hard to find. Stayed in an Executive View Bath Corner Twin. When I opened the blinds in the Room, dust flew around, giving the impression that cleaning was not thorough. The amenities were also mediocre. Overall, it was disappointing. Regrettable.

  • 3.20
    motoha

    It was a very nice hotel, but

    We stayed as a couple this time. The hotel had a great view and the facilities were new. At checkout, I had a few questions and approached the front desk, but before I could speak, I was told to use the machine over there for checkout, which made me feel like I didn't want to bother anymore. The next day, I realized I was missing a towel I had brought with me, so I called to inquire. I assume they checked the lost and found list, but they quickly responded that it wasn't there. They didn't even ask for the towel's characteristics. I had a reason to search and was looking for it. It left a very bad aftertaste. I understand they are very busy. I think actions like this are what make a trip disappointing.

  • 4.33
    どろっぷ

    There were not enoug...

    There were not enough towels and face towels in the room. Since we also use them for the bath, the towels for the washroom overlap. I would like to request at least one extra towel per person. Other than that, the meals and the large public bath were very good, so I was able to relax!

  • 4.83
    かめきち8919

    Directly connected to Toyosu Station! Stylish hotel

    The space, characterized by its black-themed decor and elegant embellishments, was crafted in the unique style of recent Mitsui Garden Hotels, allowing for a leisurely stay. While I wished there were towels provided in the room for use in the large public bath and hoped for more frequent patrols (tidying up) of the bath area, the breakfast, with its main dishes being order-based, was satisfactory.

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