รีวิวและความประทับใจจากผู้เข้าพักที่ Fufu Nikko

(จังหวัดโทะจิกิ/นิกโก้) [ทั้งหมด 24 ห้อง]
คะแนนรวม
4.75
ที่สุด (118)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.85
  • สิ่งอำนวยความสะดวก
    4.76
  • การบริการลูกค้า
    4.65
  • อาหาร
    4.75
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.82
  • ความพึงพอใจ
    4.68
  • 2.33
    xixo
    วันที่โพสต์: 20/10/2026

    I was truly looking ...

    I was truly looking forward to my first stay at Fufu, but unfortunately there were several points of concern, and I did not feel the experience matched the price. All staff seemed to be doing their best; however, on multiple occasions conversations stalled because they could not find the right words. Regardless of nationality, at this price level I would expect smooth, reassuring service in Japanese. At the end of dinner, takikomi rice was served when I was already full. I asked if it could be made into onigiri so I could eat it later in my room, but this request was declined. There may have been reasons why it wasn’t possible, but no explanation was given. As a result, I forced myself to eat it on the spot and felt unwell for some time afterward, which was disappointing. I appreciated receiving flowers for my birthday; however, it was a single deep-red dried rose with a very dark tone after drying, which felt somewhat underwhelming for a celebration. I would have been happier with fresh flowers or a more visually appealing dried arrangement that felt more special. I was also surprised that juice at breakfast required an additional charge. In addition, lounge “free drinks” were available only during limited evening hours and were charged at other times. Since I had been looking forward to enjoying the lounge space, having coffee available freely at any time would have made it much more relaxing. During meals we were seated near the kitchen entrance, and staff conversations and noise were distracting enough that we couldn’t enjoy our meal in peace. There may be operational reasons behind each point; however, I felt that these individual responses and services added up to shape the overall impression of our stay. Because this was both my first visit to Fufu and a special birthday occasion—with high expectations—it ended up leaving me disappointed. Given that the accommodation is far from inexpensive, I hope for higher overall quality across service standards (including language support), dining flexibility, lounge offerings throughout the day, and consideration for anniversaries. I sincerely hope to see improvements in the future.

  • 4.67
    深夜の珈琲
    วันที่โพสต์: 6/10/2026

    Thank you for hosting us for two nights.

    I have stayed at this inn four or five times so far. Once again, both the facilities and the meals were excellent; however, I had one disappointing experience in the restaurant this time. Several children from a family in the next room were making a lot of noise, and it was as loud as a casual family restaurant. It was too noisy to enjoy a quiet meal, which was unfortunate. For an inn of this class, I think it would be acceptable to set an age limit for guests to junior high school age and above at minimum. On the second day we had teppanyaki and were able to enjoy a quiet meal, but the first day was disappointing.

  • 5.00
    いちももママ
    วันที่โพสต์: 28/9/2026

    We were very satisfi...

    We were very satisfied. The private hot spring bath in the room was spacious—almost too luxurious for one person. After dinner, we also used the large public bath and were able to relax and enjoy a comfortable time. Dinner was teppanyaki, and not only was the food delicious, but we also thoroughly enjoyed the chef’s conversation and performance. Breakfast was delicious as well. All of the staff were very kind, and we had a wonderful two-day stay. Thank you very much.

  • 5.00
    スーパーポー
    วันที่โพสต์: 27/9/2026

    Highly satisfied

    I enjoyed my stay in April, so I came back again to coincide with a car event. I’ve stayed at Fufu nine times across seven locations over the past three years, and the food is always excellent—especially here in Nikko and in Karuizawa, which are my favorites. I look forward to staying again.

  • 3.83
    しろくま。
    วันที่โพสต์: 26/9/2026

    Is this really Michelin-worthy?

    We stayed as two couples (four adults), traveling with a senior colleague and his wife who have always been kind to us. Since I was in charge of planning the trip, I chose Fufu Nikko for our second night, as it has long had great reviews and I had wanted to stay there. Just as I had researched beforehand, the room was spacious, and the in-room bath was large enough to relax in at leisure (it truly felt like a hotel with an average rate of JPY 100,000 per person). The Japanese course dinner was delicious, and the dining staff were pleasant and attentive, so we were able to spend our time comfortably. However, on the day of departure things took a turn for the worse... My colleague’s wife, who is an experienced traveler, asked for shipping slips so she could send our luggage ahead. Despite having two pieces of luggage, we were told they did not have shipping slips for two parcels. Since checkout was at noon, we asked them to call a taxi for that time. About 20 minutes before departure, we requested at the front desk cashier that they process payment for the shipping fee. Even though it wasn’t busy at all, we were made to wait absentmindedly and left unattended for over 15 minutes. While other guests who arrived after us checked out one after another, we felt completely forgotten... If you ask whether the front desk area was crowded—no. There were just two or three female staff members standing around doing nothing. The only person who seemed “busy” was one female staff member handling payments. When we later asked why it took so long, we were told it was because they were training new staff (if you’re training someone, do it internally!). For a hotel charging JPY 100,000 per person (JPY 400,000 total), this level of slowness in reception/accounting is unacceptable. Thinking back on it now—even at check-in we were kept waiting at the reception counter; procedures such as filling out details on a tablet also felt unnecessarily slow. After getting into our taxi homeward bound my colleague’s wife—who is also a Sanctuary Court member—said angrily: “I’ve stayed at many places but I’ve never seen such poor efficiency at a hotel charging these rates!” As the person who planned this trip I found myself in an extremely awkward position. Given what happened there will likely be no return visit (which is disappointing because other aspects were fairly good). To reiterate: please do not use paying guests as part of staff training. If someone isn’t ready yet then they should not be put in front of guests. P.S. The suitcase delivery arranged through Fufu Nikko arrived without its cover attached—even though we requested installation of a suitcase cover and paid for it.

  • 3.83
    シャンパーニュイサンジョルジュ
    วันที่โพสต์: 19/9/2026

    Fufu Nikko—what happened??

    I’ve been returning about once a year since you opened and have always loved Fufu Nikko, but this stay was one surprise after another… First, at check-in I was asked to write down my card number (to change the card for express checkout). Later, another staff member told me I needed to register the change myself. So where did my card information go? Also, no one offered to help with my luggage while moving around (it’s not that I needed help, but for a small luxury property I would expect to be asked—and until now someone always helped every time; it was the same on departure). And what used to be one of the best parts of being a repeat guest—having notes from previous stays shared so things carried over without having to explain again—was gone. Nothing was reflected, and the guidance felt standardized… The service quality has dropped so much it made me wonder if the staff were temporary hires. Above all, the lounge drinks have clearly been downgraded. The in-room information said “champagne in the lounge,” but it was actually Crémant… Champagne and Crémant taste completely different—do you think guests won’t notice? Until now, even if the brand changed, it was still champagne. And the beer had changed from Shiroho no Kaori to Asahi… If you claim to be luxury, please stop downgrading. It should have still been champagne as recently as a month ago… When I asked a staff member on my way out, they said something like “I think there were times when it was champagne…” But as far as I know, it has only ever been champagne (seriously)… Even though more Fufu hotels are opening, quality is declining. This feels serious. If champagne returns to the lounge in the future, please let me know. I probably won’t be coming back for a while… Disappointing. What happened? Did management change???

  • 5.00
    猫ゴリラ
    วันที่โพสต์: 8/9/2026

    The service was excellent, and I was very satisfied!

    We stayed for one night and two days. We made a Reservation with the Anniversary Plan, and it was wonderful to be able to consult freely from preparing the surprise through the day itself. Thanks to you, the surprise was a success—thank you very much! The staff were also very attentive, and we had a comfortable stay. The food was delicious as well, and we were able to enjoy an amazing day.

  • 5.00
    Shigemax
    วันที่โพสต์: 8/9/2026

    An Extraordinary Escape

    We spent a full day here over the weekend as a family of four. The semi-open-air bath made of Nikko cedar, connected to the Room, was amazing. This is what a true getaway feels like. We felt completely refreshed.

    • Review Image
  • 4.50
    もの
    วันที่โพสต์: 7/9/2026

    About Our Staff Service

    I have stayed here many times and have always been very satisfied from check-in to check-out. However, this time there was no greeting upon arrival, and after I entered the entrance, a staff member hurried over. I was asked my name and shown to the lobby to wait, but then I was asked my name again. After that, several staff members gathered near the front desk and seemed to be discussing something, so I felt anxious the whole time while waiting, wondering if they had mistaken my reservation date. Also, my used towels were not replaced. Even after waiting, they never arrived, so I had to call the front desk. Overall, it was a disappointing stay.

  • 5.00
    ガー
    วันที่โพสต์: 4/9/2026

    Thank you very much for taking such great care of us during our trip with three children.

    We stayed for two nights as a family of three (a couple with a toddler). Thanks to the thoughtful care of the staff—such as butler service for the in-room Onsen bath and speeding up the pace of dinner service—we were able to enjoy a very comfortable stay. As there are only a limited number of Ryokan that welcome toddlers, we believe Fufu Nikko is ideal for families traveling with children. We will visit again during the autumn foliage season. Thank you very much.

  • 5.00
    さいさいab
    วันที่โพสต์: 19/8/2026

    Wonderful!

    The cuisine, the Room, and the Onsen are all wonderful!

  • 5.00
    北アルプス大好き
    วันที่โพสต์: 12/8/2026

    Celebrating My Daughter’s Birthday

    We stayed as a mother-and-daughter trip to celebrate my daughter’s birthday. We have stayed at many Accommodations, but our time at Fufu Nikko was truly unforgettable and the best experience we could have hoped for. The Room was extremely comfortable, and the in-room Onsen was wonderfully relaxing—we enjoyed it many times during our stay. The dining was also outstanding. Each dish was beautiful to look at, thoughtfully presented on lovely tableware, and you could really feel the care and attention behind every detail. Everything tasted delicious. The final dish—rice with conger eel and lotus root—was especially wonderful, but we were so full that we couldn’t finish it. That is my only regret. Even now, my daughter and I still say, “We wish we had eaten it all.” The whole cake we requested in advance for my daughter’s birthday was also set up beautifully when we returned to our Room after dinner. They even added flowers along with the cake, and my daughter was deeply touched by their thoughtfulness. Thanks to you, it became a truly memorable birthday. Above all, what stayed with us most was the hospitality of the staff. From the warm welcome on arrival to the heartfelt send-off at departure, everything felt comfortable. Wherever we met someone, they greeted us kindly, and each small gesture of consideration felt genuinely warm. The explanations of each course were clear and attentive, and the casual conversations in between were enjoyable as well. The service never felt formal or stiff—just perfectly attentive with a comfortable sense of distance—and both my daughter and I were completely charmed. Of course the Facility and cuisine were exceptional, but this stay reminded me that what ultimately makes you think “I want to come back” is always the people. Even after returning home, my daughter and I haven’t stopped talking about Fufu Nikko. We’ve become big fans of “Fufu,” and are already planning which Fufu property to visit next—with hopes of visiting them all someday. I sincerely thank all of your staff for making this important birthday trip with my daughter such a wonderful memory. We will definitely return again. Thank you very much.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    プリッツ
    วันที่โพสต์: 10/8/2026

    As expected of a two-Michelin-Key Accommodation.

    Inspired by the design philosophy of the adjacent Tamozawa Imperial Villa, the delicious cuisine and how it is served, complimentary drink time in the lounge, the quality of the Onsen waters, and the hospitality—everything was outstanding, truly worthy of its two Michelin Keys. We would love to stay again during the autumn foliage season.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    たかちずしゅんゆう
    วันที่โพสต์: 8/8/2026

    It was the best stay.

    The Facility was clean, and the surroundings were quiet. The service was excellent as well. When we arrived without any dinner plans, you kindly made arrangements at short notice so we could enjoy Japanese cuisine within the Hotel, which was a great help. There is just one thing that concerned me. I stayed in Room 304, and the bathroom floor in the Room was surprisingly slippery. I think it could be dangerous for elderly guests, so it may be worth addressing. I forgot to mention it at checkout, so I am reporting it here.

  • 5.00
    うりばう
    วันที่โพสต์: 1/8/2026

    A wonderful accommodation.

    This is a very charming Accommodation. The Room has a large sofa, perfect for relaxing and even taking a comfortable nap. You can enjoy the Onsen both in the bath in your Room and in the large public bath. The open-air bath at the large public bath was especially wonderful, surrounded by nature. The meals were delicious, made with seasonal ingredients and locally sourced produce. They also kindly changed the river fish dish I don’t like, which was very helpful. Above all, all of the staff were so pleasant—it’s one of the main reasons I’d like to come back!

  • 5.00
    ローズラテ
    วันที่โพสต์: 16/7/2026

    A wonderful space

    We had a relaxing, soothing stay in a spacious Room surrounded by greenery. The in-Room bath with a view was wonderful, and the dressing area was very spacious. There were also two showers and two sinks, and the bed was large and comfortable! The lounge at night and the garden were also lovely! Most of all, the dinner and breakfast we had been looking forward to were truly delicious, beautifully presented, and we were completely satisfied.

  • 5.00
    旅好きtom
    วันที่โพสต์: 6/7/2026

    The Ultimate Relaxing Accommodation

    I had planned to visit last year, but had to cancel due to personal reasons. This time, I was finally able to make up for it. The hospitality exceeded my expectations, and the quality of the meals was beyond anything I imagined. I noticed “soy sauce salt” in the shop and asked at dinner whether it would be served. I was told it wouldn’t be included, but they kindly prepared a small amount for me to taste. It was absolutely delicious, so of course I bought some as a souvenir. I don’t think I would have purchased it if I hadn’t been able to try it first. The food itself was wonderful, but more than that, I truly felt their desire for guests to enjoy every bite even more. The hospitality was outstanding in every way. Thank you very much to all the staff. I will definitely visit again.

  • 2.83
    まる@
    วันที่โพสต์: 1/7/2026

    My expectations may have been too high.

    The staff who guided us to our Room and assisted during meals were relatively young, but their hard work really came through, which was very nice. Perhaps because my expectations were too high, the meals felt average. At the final send-off, they saw off the previous guests with several staff members until their car was out of sight, but for us they only said “thank you” at the entrance. What accounts for this difference? We also arrived by car. Was it because we were younger? I think service should be consistent and not vary depending on the guest. It left me feeling unpleasant at the end.

  • 5.00
    旅程好き
    วันที่โพสต์: 22/6/2026

    Fully satisfied

    This was a special trip to celebrate my mother’s 80th birthday, and we decided to splurge. Unfortunately it rained, but all the staff provided wonderfully pleasant service, and we were able to stay very comfortably. The next day was sunny, and we also enjoyed the open-air bath with both rain and sunshine. Breakfast and dinner were served at just the right times, which we were very satisfied with, and my mother was truly delighted as well. I’d like to visit again when the season changes, and I’d also like to stay at other Hotels in the same group.

  • 5.00
    altair1030
    วันที่โพสต์: 20/6/2026

    We had a very satisfying stay!

    I visited with my sister and my mother, who uses a wheelchair. They thoughtfully arranged a way for us to clean the wheelchair wheels so it could be used inside the Room as well, and the service was attentive throughout. The Room layout was easy to use, and the bath was a natural hot-spring Onsen that left our skin smooth and felt wonderful—my mother was so happy she went in again and again. I’ll never forget how delicious the “Amakobore” tomato juice I had at breakfast was!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    @mokomama
    วันที่โพสต์: 19/6/2026

    Satisfied with everything

    We were completely satisfied with everything: the delicious food, the large public bath and the bath in our Room, and the service! If I had to mention a few small points… Recently, even at Accommodations costing over 100,000 yen per night, amenities are often provided in refillable bottles, which makes you wonder if they’re just topped up indefinitely. It wasn’t a negative since we can bring our own. Hair dryers are often ReFa or Dyson; here, our Room had a Dyson, but the one in the large public bath was different, so we dried our hair in the Room. Also, there was no coffee machine in the Room, and coffee in the lounge was paid as well—so it would have been even better if we could have enjoyed complimentary good coffee. After checkout, I asked a staff member if we could leave our car parked there for a while, and they gave us tickets to borrow an earphone guide at Tamozawa Imperial Villa. We were told that explanations can now be listened to on a smartphone instead, so we received postcards instead. All of the staff were very pleasant. Their movements and manners at both dinner and breakfast were attentive and refined—my husband was impressed. It was an Accommodation that made us want to visit again.

  • 5.00
    JFK001
    วันที่โพสต์: 15/6/2026

    We had the best holiday.

    Thank you very much for your kind hospitality. This was my first stay, and I truly appreciate your prompt and courteous assistance even though I arrived early. From check-in to check-out the next day, everything was perfect. It began with the polite and thorough explanation in the check-in lounge, followed by the high quality of the Room, the cleanliness including the linens, the bathroom and other water facilities, and the comfort of the Simmons bed and wonderfully soft down bedding. The bed-making was flawless—so perfectly firm that even a 10-yen coin would bounce back if dropped. I was completely satisfied with every aspect. This time I only had breakfast, but it was also outstanding in both taste and presentation—an ideal finale to my stay. I felt this reflected the manager’s philosophy and excellent leadership throughout. I hope to return again as soon as possible. Thank you once again for your wonderful hospitality. With sincere gratitude.

    • Review Image
    • Review Image
  • 5.00
    上海アンクル
    วันที่โพสต์: 7/6/2026

    The Best Accommodation

    This was my first time staying here. From the warm welcome upon arrival, to the open-air bath in the large public bath surrounded by greenery, the spacious lounge and complimentary drink service, and the beautifully presented and delicious meals with thoughtful substitutions for ingredients I can’t eat, everything was wonderful. The Room also offered plenty of space, a very comfortable bed, and a large indoor bath. Every aspect was excellent, and we had an amazing time. We were completely satisfied and would love to stay again.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    Remanao
    วันที่โพสต์: 7/6/2026

    We had a truly wonderful time.

    The bath in the Room was spacious and wonderful—more than enough on its own! The food was also very delicious! Above all, the hospitality of the staff, especially those who prepared the meals, was outstanding. Thanks to you, we were able to spend a truly happy time. Thank you very much.

  • 3.00
    HANA888
    วันที่โพสต์: 2/6/2026

    What was the purpose of contacting us in advance?

    I have stayed here many times for important occasions such as anniversaries and my partner’s birthday. Because I believed this was one of the few Accommodations that consistently offered hospitality worthy of its price range and service that exceeded expectations, I was deeply disappointed with this stay. This time, we visited to celebrate his birthday. In advance, I explained, “The Reservation is under his name, but this is a surprise from me, so please make sure he does not find out,” and I requested a fresh fruit platter instead of a cake. However, on the day of arrival, right after we reached the entrance, a foreign doorman asked him—not me—“May we bring the fruit and champagne to your Room?” That single comment completely ruined the surprise. What was the point of communicating in advance and sharing my request? Based on the Accommodation Fee alone it is a luxury Ryokan, but judging from this response, information sharing among staff was shockingly inadequate. What I also cannot understand is why this confirmation had to be made at the entrance. Even after escorting us to the Room, there would have been many ways to confirm only with me as the requester. In addition, when I previously visited by motorcycle, you kindly secured parking space for me and I remember being truly impressed by that consideration. That is why I felt comfortable coming again by motorcycle—but this time all I received was a brief “Please leave it outside.” With such inconsistency in service quality, it makes me wonder what that previous positive experience meant. More than the mistake itself, I was disappointed by how little awareness there seemed to be about ruining an important occasion and by how poorly information was shared. Because guests pay a significant amount and come expecting special time here, it is extremely regrettable that what matters most for a luxury Ryokan was missing. I liked this Accommodation so much that “disappointed” does not even begin to describe how let down I felt by this stay.

  • 4.83
    としchan
    วันที่โพสต์: 19/5/2026

    A Truly Satisfying Stay at Fufu Nikko

    Guestrooms and the large public bath were wrapped in a serene quiet, as if surrounded by forest. The food was delicious, and the tableware was wonderful as well, so we could fully enjoy not only the flavors but also the presentation. Above all, the staff’s hospitality was outstanding, and we spent a comfortable time throughout our stay. It’s easy to see why Fufu Nikko receives such high ratings in Review sites. If I have the chance, I would definitely like to stay again. I gave 4 stars for Facilities & Amenities because there was nothing like a fan in the large public bath area to cool down an overheated body. There were items like ice cream and lemon milk prepared in the changing room, but as someone with a small appetite, I couldn’t have any… Even after sweating it out in the 42°C Onsen, it took quite a while for me to stop sweating again.

  • 5.00
    kotsumekawauso
    วันที่โพสต์: 9/5/2026

    Hehe, let’s go exploring.

    Following our stay in Nara, this was our second time staying at Fufu. Thank you for the flawless hospitality—your Facility, service, and cuisine were all exceptional. We would love to visit Fufu Nikko again, and it also made us want to stay at other Fufu properties.

  • 5.00
    ay_ay
    วันที่โพสต์: 9/5/2026

    It was really great!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    塩麹味
    วันที่โพสต์: 24/4/2026

    We were extremely satisfied—an Accommodation we’d love to visit again.

    After staying at Fufu Hakone with my family in January, we became big fans and wanted to try another Fufu, so we made a Reservation. The entire Accommodation features beautiful interiors that blend Taisho-era romance with Fufu’s signature simple modern style. The refined atmosphere shows attention to detail throughout, and together with the calm, attentive service from the staff, it created a gentle ambiance that allowed us to truly relax. For dinner we enjoyed a Japanese kaiseki course, with delicate flavors and an abundance of seasonal spring ingredients—it was outstanding. The staff member who served us also chatted naturally while bringing sightseeing brochures and other helpful materials; it was exactly what you would expect from such a high level of hospitality. Both dinner and breakfast were delicious, and we finished everything. The private Onsen in our Room was spacious and made us feel wonderfully indulged. The large public bath also has an open-air bath, and soaking slowly during the slightly chilly season was incredibly relaxing. After check-out, one of our family members accidentally left something behind and caused you trouble; we are very grateful for how smoothly you handled it. Following our stay in Hakone, this visit was also wonderful, and our whole family was very satisfied. We would love to visit Fufu Nikko again—and we’re eager to stay at other Fufu properties as well!

  • 5.00
    tanuki@
    วันที่โพสต์: 18/4/2026

    A beautiful retreat with exquisite cuisine at the Imperial Villa. A memorable anniversary, touched by warm hospitality

    Fufu Nikko stands on the historic grounds of the former Tamozawa Imperial Villa. Surrounded by a sacred atmosphere and towering centuries-old cedar trees, the Accommodation offers a serene and refined retreat. Throughout the property, design motifs inspired by details from the Imperial Villa—such as decorative nail covers—are thoughtfully incorporated, creating a beautiful harmony of history and modernity. If you enjoy architecture and design, I recommend visiting Nikko Tamozawa Imperial Villa Memorial Park with a guided tour before check-in. It will deepen your appreciation of the craftsmanship woven into this Accommodation. For dining, we enjoyed outstanding local ingredients such as Nikko (HIMITSU) pork, Nikko-brand “Jiyomai” rice, Nikko yuba (tofu skin), and Nasu Highlands “Amakobore” tomato juice. Both breakfast and dinner were beautifully presented on Fufu Nikko’s distinctive tableware—delicious for both the eyes and palate—and we were also grateful for their attentive allergy accommodations. We visited to celebrate my wife’s birthday, and the staff kindly helped with our surprise with warm, thoughtful care, making our stay truly moving and unforgettable. From hospitality to ambience to cuisine, this is an exceptional Accommodation that promises a luxurious escape from everyday life in every way.

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น