รีวิวและความประทับใจจากผู้เข้าพักที่ Naruko Onsen Yumoto Kissho (Kyoritsu Resort)

(จังหวัดมิยางิ/น้ำพุร้อนนารุโกะ) [ทั้งหมด 50 ห้อง]
คะแนนรวม
3.97
(41)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.93
  • สิ่งอำนวยความสะดวก
    3.85
  • การบริการลูกค้า
    3.95
  • อาหาร
    3.90
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.27
  • ความพึงพอใจ
    3.93
  • 4.83
    Maru1009

    The quality of the hot spring water is excellent. Even my parent, who has limited mobility, was able to enjoy it fully.

    The Onsen water quality is unquestionably top-class. My wheelchair-using parent could also access the private family bath and move around the property with ease. Thank you. Opinions may vary about the meals, and I can’t say how true gourmet diners would feel, but we really liked the half-buffet. Personally, I think a full buffet would be fine. It’s a very good Ryokan.

  • 2.50
    kazu.ts

    Naruko Onsen

    Previously, when I stayed at Naruko Onsen and Naruko Hotel, I remember the water being whiter and silkier, which I liked. This time, the large public bath on the 6th floor didn’t feel as silky as before. However, the family bath on the lowest floor was very good. I’m not an Onsen expert—this is just my impression.

  • 4.67
    一夜干し

    I’m glad I stayed here.

    The service from all staff—including the front desk and housekeeping—was excellent. All the meals were delicious, and I personally couldn’t stop eating the squid somen. The hot spring water was silky-smooth. The private bath available without a Reservation was especially appreciated. This isn’t related to the Hotel, but the omurice at the nearby “Coffee House Jun” was outstanding. Overall, it was a very satisfying trip.

  • 4.50
    いうっつぁん

    It became a memorable family trip.

    Room & Amenities: The room was clean and comfortable. It would have been even better if the view from the private bath was nicer. Hospitality & Service: The staff provided attentive service. Despite arriving early due to snow, they were flexible with shuttle service and check-in arrangements. Onsen & Bath: Enjoyed both the private bath in the room and the reserved onsen. The water quality suited my preference. Facility: Clean and well-maintained. Meals: Enjoyed both set meals and buffet options. The meals were average, neither particularly good nor bad. For those who prioritize baths over dining, this accommodation is a great choice.

  • 5.00
    stanwood

    Accommodation with hospitality

    I booked two special rooms for my parents in their 70s. Although the accommodation has an older charm, it was thoroughly cleaned and maintained, providing a very comfortable stay. The cleanliness was impeccable, with not even a single strand of hair out of place. The staff were excellent; those who guided us during meals and served us were friendly and attentive, which we greatly appreciated. The unlimited drinks during dinner and complimentary beverages in the room were delightful services. All the meals were delicious, and my parents commented on the high quality as they happily finished everything on their plates. Even the desserts showed great attention to detail, reflecting the chef's dedication to hospitality. The breakfast buffet was enjoyable with a variety of options, including Zunda mochi and local Miyagi dishes that were incredibly tasty. We also ordered chestnut dumplings as souvenirs by 8 PM; they were slightly warm when we received them at checkout. We enjoyed them in the car on our way back—they had just the right amount of sweetness and tasted amazing. Both my parents expressed their desire to return here again someday. Choosing this accommodation turned out to be an excellent decision!

  • 4.17
    natuemon

    The room on the top ...

    The room on the top floor was spacious with a great view. However, while the building's age adds charm, the cleaning of windows and other areas could have been better. The staff had warm smiles and provided a pleasant experience.

  • 3.50
    00616

    During a sudden heav...

    During a sudden heavy snowfall, I stayed at Naruko Onsen for the first time. I had made a shuttle service reservation to Naruko Station in advance, but there was no car to pick me up, so I called again and they came to pick me up. At check-in, there was no one at the front desk, and I waited for about 30 minutes. Wouldn't it be better to keep the lobby lights brighter? On the other hand, the private onsen allowed my spouse and me to relax, and we were satisfied with the large public bath as well. The meals and room were clean, and we were satisfied.

  • 2.83
    あかべこ・ふくふく

    The New Year's soba ...

    The New Year's soba was surprisingly not delicious. Also, the service felt lacking compared to other Kyoritsu series.

  • 2.83
    田舎で一泊

    A bit disappointing.

    Dissatisfied with dinner. The appetizers lacked a homemade feel, the grilled beef tongue was tough and tasteless, and the sauce on the attention-to-detail noodles was bland, leaving me disappointed. The breakfast buffet was reasonably good. I was also surprised by the extreme frugality of the amenities. If asked whether I would visit again, I would have to think about it.

  • 3.83
    ホテル巡り好き子

    A bit disappointed with the gap between dinner and breakfast.

    We chose a separate building to take my father, who has difficulty walking, on a family trip. When I inquired by phone, I was told that a wheelchair would be no problem, but the path from the front desk to the separate building is uncovered, cold, and has uneven cobblestones, making it impossible for a wheelchair. It seems a bit tough for elderly people with walking difficulties. The room is spacious and reasonably clean, allowing us to stay comfortably without worrying about crying or noise from infants. The open-air bath was fantastic, allowing us to enjoy the outside view while having it all to ourselves. Regarding dinner, despite checking in at exactly 3 PM, we were informed that it would be served from 7:30 PM. I had inquired in advance about having meals in the room due to having an infant and an elderly person with walking difficulties, and was told it was not possible, which I understood as it was the rule. However, being informed of a 7:30 PM dinner was unexpected. That time is too late for infants, isn't it? The dinner was visually and tastefully delightful. However, breakfast was disappointing. Most of it was pre-made, and there was nothing I found delicious. The buffet arrangement was odd, resulting in a long line. I thought it wouldn't be such a slow line if they used the entire space more effectively and increased the front and back arrangements. I have visited the Kyoritsu Group properties in Tohoku and Kanto many times, but I was often disappointed considering the price. I had stayed several times before the COVID-19 pandemic and thought it was a very good ryokan, so I visited again this time, but I felt that the staff's hospitality towards guests had declined.

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  • 4.17
    @RIEさん

    Thank you very much ...

    Thank you very much for your great hospitality. The Room was very clean and comfortable. I would be happy if the amenity service could be a little more enhanced. (If possible, lotion, etc.) The meal was excellent.

  • 1.00
    ゆ‐まー

    I have stayed at var...

    I have stayed at various places before, but the food here is not good. All the warm dishes were cold, and the matsutake chawanmushi had no aroma or matsutake. The warm noodles were cold and overcooked, making them inedible, and the other dishes seemed like pre-made products just taken out of a bag and plated carelessly... I will never use Kyoritsu again.

  • 3.33
    かどりーあや

    A location with a great view

    Since it was my first time in Naruko and I wasn't familiar with the area, I chose this place because they offered a shuttle service and a friend had stayed here before. The room was spacious, with large windows, clean, and a tatami-style Japanese room with a low bed. I was satisfied with the comfort of the bed. I specifically choose accommodations with "flowing hot springs" for the purpose of enjoying the onsen. I decided on this place because it was also advertised as having flowing hot springs, but when I used the private bath, there was a chlorine smell! I was honestly disappointed to find out it contained disinfectant. Upon checking the ingredients list, it stated "disinfectant present." I guess it's unavoidable for large inns. Normally, I would bathe multiple times, but this time I only did twice. It was my mistake for not checking, but it was quite disappointing. It's a shame that Naruko Onsen has disinfectant... Dinner was average. Breakfast included some local specialties, which I thought was nice. As for the accommodation fee, since it was a twin room for single use, it felt a bit overpriced. The staff's response was also average. It wasn't bad, but I didn't feel a sense of welcome or proactive customer service. It felt like the kind of response you'd expect from a chain hotel. When I asked at the front desk if there was someone knowledgeable about the hot springs in the area, the young woman seemed unsure and confused. Even though a "knowledgeable staff" person appeared at the front desk, they relayed their response to my question through the female staff, which surprised me a bit. If they were knowledgeable, I thought it would be normal for them to take over and respond directly since they were right in front of me, so it felt odd. I don't usually write harsh reviews, but considering the scale, price, and location, they need to try a bit harder for the future of Naruko Onsen to be bright. If the service improves, I think more people would come because it's a good hot spring area with many wonderful onsens. Also, regarding environmental efforts? SDGs? I was a bit surprised by the business hotel-level service, like having to pick up amenities myself from the first floor. I couldn't help but view it as a measure to address labor shortages and minimize effort. Among the accommodations I've visited recently, it was disappointing considering the price and reviews. I won't be visiting again.

  • 2.00
    満点さん

    Review

    The 3S was well-maintained, but the Wi-Fi connection was poor, the route from the parking lot was long, there was no guidance to the room, the dinner was mediocre, and the breakfast was terrible. We were told to sit at table 72, but since it was a buffet, when we got our food and went to the seat, another guest was already there. It was the worst. The quality of the hot spring water was satisfactory.

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