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- Otaru Kourakuen
- Otaru Kourakuen รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Otaru Kourakuen - 2หน้า
- ห้องพักและสิ่งอำนวยความสะดวก4.68
- สิ่งอำนวยความสะดวก4.68
- การบริการลูกค้า4.80
- อาหาร4.67
- น้ำพุร้อน・อ่างอาบน้ำ4.71
- ความพึงพอใจ4.71
- 5.00すまいりぃวันที่โพสต์: 14/7/2025
Blissful Hospitality
Everyone was very welcoming and always had a smile, which made me feel the importance of hospitality. Personally, as someone who loves flowers, I found it incredibly luxurious to be able to cut flowers from the garden and decorate the Room with them. I was also deeply impressed by the attention to detail in creating a relaxing atmosphere. I would love to visit again.
- 1.17ももこ1981วันที่โพสต์: 13/7/2025
Disappointing
The facility has an old-fashioned feel, which is understandable, but there are areas with a strange smell, reminiscent of feet, that gave a bad impression from the start. The provided hand towels were dry and stiff. The room only had water in a pot; it lacked a sense of cleanliness. Considering the high accommodation fee of over 30,000 yen per person, bottled water should be provided instead. The complimentary snacks were generic cookies like Coconut ○Blé and Mr. ○Toh's cookies. Since this is Otaru, it would be nice to offer local specialty sweets as a thoughtful touch. In the lounge, they served not beer but low-malt beer substitutes; for an indulgent trip like this one, at least real beer should be offered. As for the meals—they were extremely disappointing. It was obvious that some dishes had been prepared in advance and left out too long as parts were dried out. Even the main dish was cold meat when served. The seasoning was subpar and left much to be desired overall; unfortunately, I could barely eat due to how unappetizing it was. For over 30,000 yen per person? Unacceptable. This trip was meant to celebrate my father's birthday but turned into quite a disappointing experience instead. While I did feel some thoughtfulness from the staff members' service efforts—meals significantly impact satisfaction levels during such stays—and thus I cannot help feeling let down overall by this aspect especially!
- 5.00円さんドルวันที่โพสต์: 13/7/2025
Hokkaido's No.1 Ryokan!
Kourakuen, a place we've been visiting for years. We recently stayed again to celebrate our 9-year-old son's birthday. It has evolved since our last visit, and both the sauna and the food were exceptional. It became a truly memorable experience for us. This is such a relaxing place. Thank you very much! We will visit again.
- 4.83旅人KKวันที่โพสต์: 26/6/2025
Last summer, my husb...
Last summer, my husband and I stayed at this accommodation and had a wonderful experience, so this year we returned for a special 60th birthday trip with our children and grandchildren. The food was as delicious as ever, and the hospitality and service were excellent. Thank you for kindly inviting our grandchild to feed the koi fish; they looked very happy. Two days after check-out, I realized I had left something in the closet, and you kindly sent it back via cash-on-delivery—thank you for your effort. However, if possible, it would have been helpful to receive a phone call about it since we were searching in a hurry. Also, while I understand that baby shampoo may not be in high demand, many accommodations do provide it. It would have been nice if it was available here too; though we brought our own so there was no issue. Thank you very much for your hospitality. We hope to visit again someday!
- 5.00ここあすとあวันที่โพสต์: 10/6/2025
A Ryokan You'll Want to Visit Again
The meals were absolutely delicious. The facility was clean and allowed for a relaxing stay. I would love to visit again.
- 5.00chynaวันที่โพสต์: 3/6/2025
Warm and cozy
The Room with an open-air bath was a bit pricey, but both the Facility and the meals were excellent. The staff's thoughtful gestures and warm smiles made it clear they enjoy their work, leaving us feeling truly heartened.
- 5.00yonyonวันที่โพสต์: 25/5/2025
The cherry blossoms were in full bloom and absolutely stunning.
I made a reservation months in advance, predicting the cherry blossom season. Perhaps my wish came true, as the blossoms were in full bloom on May 5th. The garden visible from the onsen in our room also had cherry trees, and petals gracefully fell into the bath, creating a serene atmosphere. The spacious garden was well-maintained and enjoyable during other seasons too, but it was especially stunning during peak cherry blossom season. The cuisine was exceptional; we enjoyed a seasonal and thoughtfully prepared meal served leisurely in our room. All the staff were pleasant and made our stay comfortable from start to finish. Next time, I hope to stay for two nights!
- 4.83温泉旅行楽しみ夫婦วันที่โพสต์: 25/5/2025
Accommodation Worth Revisiting
I decided to visit Otaru this time and made a Reservation here because of the excellent reviews. The garden is spacious, and the lounge is well-equipped, but above all, the hospitality of the staff was outstanding. There were many young female staff members, and their attentiveness and care for guests were impeccable. I heard that the person in charge of our Room had just joined in April, but their dedication to work was evident. The bath was comfortable with an added sauna; however, since the hot spring wasn't my preferred sulfur type, I give it four stars. This Ryokan is definitely worth visiting again!
- 5.00黒田太郎วันที่โพสต์: 14/5/2025
It was the best accommodation.
With exceptional hospitality and top-notch facilities, this was by far the best Ryokan I have ever stayed at. The bath and sauna were particularly impressive. I would love to stay here again.
- 4.83ビバวันที่โพสต์: 3/5/2025
Sainokuni Couple
A charming accommodation filled with homely hospitality. The garden is lovely, and the bath and meals are satisfying. The koi pond space was also very relaxing. Additionally, the attentiveness of the front desk staff was impressive. I would love to visit again.
- 4.00ブルーマンytวันที่โพสต์: 3/5/2025
It is a good accommodation.
I think it is a good accommodation, but the operation during the second night's dinner was poor. We had to wait for a long time, and the dessert ice cream was served melted. Being told, "Sorry, the ice cream is melted," felt out of place for a high-end ryokan. It seemed as though they prioritized making things easier for the kitchen at the expense of guest satisfaction, and I couldn't understand the meaning behind their apology. If they noticed it was melted, I feel they should have apologized for the delay and replaced it instead. Perhaps this reflects differences in how ryokans perceive customer service. It was disappointing because everything else was perfect.
- 4.50sat1วันที่โพสต์: 28/4/2025
The service was pleasant.
The cherry blossoms were a bit early, which was unfortunate, but this is something that varies every year and cannot be helped. However, the cherry blossoms near the large public bath were in bloom, so that made up for it. The staff provided excellent service with a comfortable sense of distance. Dinner was served in 3-4 courses, and compared to before, the presentation has become more refined with better use of tableware, making the meal even more enjoyable. This was impressive. The private open-air bath in our room allowed us to relax fully; we requested a slightly higher temperature by one degree, and it was perfect. Even during light rain, the provided woven hat allowed us to enjoy the bath comfortably.
- 5.00Freedomวันที่โพสต์: 16/4/2025
Thank you very much.
Thank you for your hospitality during the celebration of my elderly mother's birthday. The staff provided such warm and kind service. My mother was hesitant until the last moment, worrying she might cause trouble, but thanks to everyone's kindness, she had a truly enjoyable time. She said she was glad we decided to go. We are deeply grateful. Thank you very much!
- 4.67@kutipaatiวันที่โพสต์: 28/3/2025
It was a very lovely accommodation.
We stayed here for our wedding anniversary. We brought along our two small children and had a comfortable stay. The meals were slightly underwhelming as we had high expectations; the meat was a bit tough. The sauna was our favorite part!
- 5.00うえすたวันที่โพสต์: 24/3/2025
The meals, ambiance of the facility, and staff's smiles were all excellent.
Dinner offers a choice of one dish between abalone and steak, featuring local ingredients and beautifully prepared seafood dishes that provide high satisfaction. Breakfast includes delightful options such as soy-marinated salmon roe and grilled red salmon, pleasing both the eyes and palate. The staff's warm smiles leave a lasting impression. The lounge drink service, including sparkling wine and beer, is appreciated but could be improved by limiting to one glass per guest and offering alternatives to beer. Wi-Fi in the room tends to be slow or disconnects frequently; this could also use improvement. However, the exceptional quality of the cuisine makes this accommodation highly recommended. The retro atmosphere throughout the building is charming, especially the slightly winding hallway on the second floor—it's worth taking a stroll there!
- 5.00mattuวันที่โพสต์: 21/1/2025
The best Onsen Stays I have ever experienced.
- 4.83はーまはーまวันที่โพสต์: 13/1/2025
It exceeded our expectations!
The Onsen and sauna are simply the best! You can feel the thoughtfulness everywhere, from towels and gowns to drinks and spaces. The Facility is clean throughout, with well-thought-out furnishings and relaxing spaces scattered around. The smiles and greetings from the staff were wonderful, making my stay truly comfortable. I will definitely visit again!
- 5.00うぃっしวันที่โพสต์: 19/12/2024
It was a well-equipped Stays. Despite being a long-established Ryokan, it also has a modern sauna.
Surprisingly, the sauna Facility was well-equipped, and we felt refreshed. We were surprised to hear that we were the only Japanese guests. It seems that the snowy scenery is popular. I thought it was crowded even on a weekday, and that was the reason. Thank you for offering us coffee even after check-out. We enjoyed the variety of drinks available in various places. I wanted to roast mochi over the bonfire, but I was too full from dinner. What a pity. The garden was also splendid, and the snowy scenery was beautiful. The futon was comfortable, and I slept well, so I am very satisfied. Thank you very much.
- 4.67もかもかの母親วันที่โพสต์: 19/11/2024
The bath is excellent.
From the warm welcome, we were treated with great care. Since it was a cold day, the welcome drink was honey yuzu tea, I believe, and it was delicious and comforting. The large public bath had one indoor bath and one open-air bath, which seemed a bit few, but perhaps because Kourakuen has many rooms with private open-air baths, we rarely overlapped with other guests and were able to enjoy the bath almost exclusively for our family, relaxing and taking our time. The temperature of the Onsen was just right, and it was truly a pleasant Onsen! The sauna also allowed for Loyly, and there were places to hydrate without having to go to the changing room, which showed thoughtful consideration. The meals were satisfying kaiseki cuisine served in beautiful dishes. The leftover rice was made into rice balls for us, which we enjoyed as a late-night snack. It was a very healing trip.
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