รีวิวและความประทับใจจากผู้เข้าพักที่ Nanki Shirahama Marriott Hotel - 2หน้า

(จังหวัดวากายามะ/นังคิ ชิราฮามะ) [ทั้งหมด 182 ห้อง]
คะแนนรวม
4.28
ดี (72)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.03
  • สิ่งอำนวยความสะดวก
    4.25
  • การบริการลูกค้า
    4.35
  • อาหาร
    4.47
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.25
  • 4.67
    あっぴーば

    Breakfast is...

    I stayed for a multiple night stay and found the room to be clean and comfortable. The onsen was especially delightful, enhanced by the pleasant weather. The staff provided courteous service, and overall, I was mostly satisfied with my experience. However, I felt slightly disappointed with breakfast. On the first day, the venue had a great view and atmosphere, and the food was delicious. In contrast, on the second day, breakfast was served in a different venue without any view. While the menu seemed similar to that of the first day, it felt less flavorful. Additionally, as there wasn’t an attached kitchen at this venue, replenishment of items was slow; by the time I wanted seconds, most of the rice and side dishes were already gone. If breakfast venues are assigned based on accommodation plans or other criteria like room numbers or reservations made through specific platforms (as my reservations were made through different sites for each night), it would be understandable. However, there didn’t seem to be any such distinction during my stay—it might have just been due to crowding at certain times instead. As someone staying for multiple nights in succession though—especially after having such a positive impression from Day 1—the difference between experiences left me feeling somewhat dissatisfied overall regarding consistency across services offered!

  • 4.67
    ＭＦＹ９４５

    The toilet was dirty.

    The hotel was very clean. I liked the room as it felt sophisticated. However, as mentioned in other reviews, I did feel uneasy about the cleanliness. When I entered the room and used the toilet right away, there were dried urine stains... so I had no choice but to clean it myself. After cleaning, it looked fine at first glance, but still, it's unpleasant. Also, there were hairs on the toilet floor that clearly weren't ours. Seeing that every time we used the bathroom was uncomfortable. Most of the guests were Chinese tourists, and the elevators were crowded—though that's understandable. The hotel itself was clean and staff members were very kind; I just wish they would pay more attention to cleaning details.

  • 4.67
    海も空も山もきれい

    The service was natural, cheerful, and very pleasant.

    All staff were naturally cheerful and kind, making the stay very comfortable. Both dinner and breakfast were delicious. The view from the 11th floor was stunning and truly exceptional. However, during pollen season, the tissues provided ran out quickly, which was inconvenient.

  • 3.17
    こりんころん

    The Onsen in the room is disappointing.

    Previously, when staying in the same onsen-attached room, I was concerned about the smell from the toilet drainage. However, this time, the smell from the onsen in the room was very unpleasant, and I stopped using it after just one bath. The private bath had no such odor and featured a smooth water texture, so it’s disappointing that the room's bath had such a strange smell. I had planned to relax in the onsen of my room but ended up feeling stressed instead. Additionally, when flushing the toilet, there was a loud gurgling noise coming from the drainage pipe near the adjacent sink area. The dinner was Japanese cuisine and very delicious—especially enjoyed the mizore nabe!

  • 3.83
    ニコマサ

    A two-night trip to ...

    A two-night trip to Adventure World with my grandchildren. The location was great and convenient. We were able to take lovely cute photos using the app in the panda Room, which made for a nice memento of the trip. In the IKYU Plan, only plans with breakfast included were originally available, so it would be nice if there were options for plans with dinner as well. The breakfast was delicious, and we had a very pleasant time at the Onsen (large public bath and private bath). Thank you very much.

  • 5.00
    しんちゃん家族

    I was really pleased...

    I was really pleased and comfortable spending time with my family, as the staff were kind even to my 10-month-old grandchild. I would love to come back if I have the chance. Thank you very much.

    • Review Image
  • 1.00
    サンポンコウショウ

    Is it first-class, yet...?

    The front desk service was terrible. The Onsen in the room with an Onsen was cold, which was the worst. The position of the shower room for washing your body from the room's Onsen is strange; either change the layout or clearly state a note.

  • 4.67
    narahisa

    The food was unexpectedly delicious.

    The quantity of food at Marriott is satisfying, but the taste... This time, the meal greatly exceeded my expectations. It was very delicious. The breakfast buffet was ordinary, though. Regarding the private bath, I thought it was good that there were toddler chairs and baths prepared for those with young grandchildren like myself, but some people might find them dirty. Depending on how they are used, it might be better to tidy them up afterward. Another point is whether two faucets and showers are necessary in the washing area? I was concerned that using the shower on the right side would cause bubbles to enter the bathtub. If two are absolutely necessary, perhaps enlarging the wall between the bathtub and washing area would be better (though I understand this may not be easy). I look forward to using your services again if given another opportunity.

  • 4.00
    long life senior

    Highly satisfying.

    I stayed mainly to enjoy the kue kaiseki, without particularly high expectations for the Hotel. Contrary to what I expected, check-in was smooth, and my luggage was carried to my Room. The Room was spacious and clean, and I fully enjoyed the in-room Onsen. The kue kaiseki I came for also met my expectations. The drinks were better than expected as well—there was an affordable wine pairing for JPY 2,000 and a discounted champagne option for JPY 1,500. If I had to suggest improvements, I would have liked a bathrobe to use between enjoying the in-room Onsen and heading to the bathroom area. Also, the toilet in the bathroom was an older model, and the washlet was also outdated. There were no issues using it, but since everything else was so good, it felt a bit surprising. Overall, I was very satisfied. Even though it was the off-season, there were quite a few guests staying there.

  • 4.83
    ざりちゃん

    The premium room with Onsen was great.

    Last year, I enjoyed the premium room with an Onsen, so I made a Reservation for the same type of room with an Onsen this time as well. I stayed with my mother (80 years old), and she seemed very happy with the Onsen. Since it was her birthday, there was champagne chilled in the refrigerator—thank you very much. The made-to-order omelet at the breakfast buffet was also very delicious. When I visit Nanki Shirahama again, I would love to stay at Marriott.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 3.50
    sakura-saku

    This was my second stay.

    Last time, I was generally satisfied except for the inefficiency at check-in, so this time I stayed with my son's family. As usual, the receptionist was away during check-in, and the inefficiency had not improved. The previous day, I stayed at Marriott Osaka Miyako, so this time I couldn't shake the feeling of being at a countryside hotel. There were no flowers in the lobby, and it was on par with a business hotel, which was disappointing compared to the previous day. In front of the elevator, there was the original scent of Marriott, which was nice, but as soon as I got off the elevator, the hallway in front of the room smelled of ammonia. My grandson in the next room also said the hallway was smelly, so I sprayed air freshener. The bath attached to the room had the best hot water. However, when I took a bath before going to bed, my body temperature didn't drop, and it was too hot to sleep, so I thought it would be better to enjoy it with an early check-in. The bath in the room was so great that I wanted to enjoy the hot water again. Dinner was a buffet for New Year's, and it was nice that ingredients from Kishu were used. The room was renovated and clean, but as a VONVOY member, it was disappointing that there was no sense of the Marriott brand outside the room.

  • 4.17
    ろくろくび

    As expected of Marriott

    I had a pleasant stay. What I found unfortunate was that the bamboo toothbrush was somehow difficult to use. The fact that I couldn't watch paid channels like Amazon on the Room's TV. The lack of a yukata coat. Other than that, everything was excellent. If I may be greedy, an indoor pool and a game center would have made it more enjoyable even in winter. The shampoo in the bath had a very nice scent, which brand is it? I would like to purchase it.

  • 3.17
    S cyan

    Thank you very much.

    I stayed in a twin room with a Japanese-style room on the ocean side. I don't usually share my thoughts, but I wanted to convey some points to Marriott and future guests, as I feel that business hotels might be more comfortable now. Amenities are in a self-service format after check-in, with some being paid. However, it doesn't seem to align with the eco-friendly activities they claim. The comb and hair cap were charged, but I think it would be better to charge for a body sponge instead. You can use the face towel provided in the bathhouse as a substitute for washing your body. A comb is necessary for grooming. If the comb is charged, then a razor could also be charged. The body sponge was overflowing in the bathhouse trash bin. In the room with a Japanese-style area, there wasn't a single chair or anything to sit on lightly, which was quite inconvenient. Since there is a large desk, I would like at least one chair to be provided. I couldn't help but think that perhaps they are prioritizing cost reduction and ease of maintenance due to staff shortages. The layout, such as the position of the TV in the Japanese-style room, is also not good. (It would be easier to see from both the bed and the Japanese-style room if placed on the side of the spacious desk...) There was no air purifier, so I borrowed one from the front desk, but the noise was bothersome even while sleeping. It seems they only have simple ones like those found in home improvement stores. Since you can't ventilate the room at all, I would like an air purifier to be permanently installed like in business hotels. The breakfast was very fulfilling and excellent. Everything was delicious, and I enjoyed the ingredients from Wakayama. Finally, There were several instances where the demeanor of the front desk and bell staff lacked hotelmanship. As a former colleague in the industry, I think Marriott values not only providing a place to stay but also creating a comfortable space. If temporary staff are not properly trained, the number of high-quality fans will only decrease, and it may become filled with ill-mannered travelers.

  • 4.00
    神戸MIC

    This was my third st...

    This was my third stay, and if you are planning to visit Adventure World, the location is really convenient. It is a favorite hotel of mine where you can enjoy the onsen and cuisine. I will use it again.

  • 4.67
    みいしゃさん

    Stayed for two night...

    Stayed for two nights with two friends. The Room was just the right size and very clean, and the meals, both dinner and breakfast, were very delicious and satisfying. I was glad to stay for two nights as I looked forward to the next day's meal.

  • 3.67
    ROMIOO123

    This was my first st...

    This was my first stay. When I parked my car in front of the entrance and was unloading my luggage, a young male staff member just stood there without offering any help or greeting. My first impression of this hotel was not good. I stay at various hotels, and I was surprised that staff usually assist immediately upon arrival. Or is it a regional difference? Since it's my hometown, maybe it's more laid-back because it's in the countryside. The check-in staff was friendly, so my unpleasant feelings quickly dissipated. I thought it might be old due to the years, but the room was clean and not disappointing, which was nice. I wish there was water prepared in the private bath. I really liked the size of the pillow; it was easy to use and allowed me to sleep well.

  • 4.00
    一休華三郎

    Amenities

    I would like hand soap in the changing room of the Onsen. Other than that, I am generally satisfied.

  • 5.00
    :ちー亀さん

    Marriott's Hospitality

    I was impressed by how every staff member I interacted with at the Marriott Hotel had a very natural smile and provided pleasant service! The staff's soft response, which didn't feel like manual training, left a good impression, as if I were looking at the beautiful white sandy beach! One thing I thought could be made clearer is the lobby lounge. It was a bit difficult to enter as it was unclear whether it was a dedicated café for members, so I thought it would be nice if all guests could feel more comfortable entering the Marriott. However, even then, the person who took my order responded with a pleasant smile and provided complimentary snacks. Thank you for the pleasant service.

  • 3.17
    スナフキンスナフキン

    Rebranding

    A rebranded hotel from Laforet to Marriott. You can see the aging of the 25-year-old facility and the remnants of a property built by a former Japanese company in places. The website is highly polished, and if you visit expecting a modern, state-of-the-art Marriott hotel as per the image, you might be slightly disappointed. That said, the view from the hill overlooking the sea of Nanki Shirahama is wonderful, and you can see a beautiful sunset from the room and the open-air bath. The quality of the bath's spring water was also smooth and excellent. However, personally, the lack of a sauna was disappointing. I think a sauna is essential for a top modern hotel. As for the dinner, it started off creatively and was good, but the main chicken dish did not suit my taste, and I found myself putting down my knife and fork midway. I wonder if the result would have been different if I had upgraded to beef. Incidentally, the restaurant has a low ceiling (due to the specifications of the time, it can't be helped), which is also slightly different from the modern glamorous image, so please be aware. Overall, I think it is a hotel more suitable for families than couples. In fact, there were many families with children. It is within walking distance to the beach, and it is likely to be more lively in the summer.

    • Review Image
  • 4.00
    キラキラジャスミン

    Like Hawaii

    The proximity to the airport, Shirarahama, and Adventure World, along with the view from the 11th floor and the Onsen, were all very good. However, one disappointment was that during dinner, a child kept crying, making the atmosphere very noisy, similar to being in a family restaurant, which was unfortunate for enjoying the course meal. Shirarahama was beautifully lit up, creating wonderful memories.

  • 3.83
    一休華三郎

    The quality of guests is deteriorating.

    The cleaning of the Room was not satisfactory. Several spots on the table and the counter where items are placed were dirty. There was a young woman who brought a mobile phone into the women's large bath, and several women wore slippers to the washing area. It gives me chills to think they might have walked in the changing room with the slippers they used in the hallway. I don't know if they are inbound tourists, but it might be better to put up more simplified notices. Also, there were quite a few small children wearing diapers; is that okay? I would also like to have at least hand soap in the changing room.

  • 4.33
    ミナカイジ

    The breakfast was delicious.

    The breakfast buffet was great. The room also had a sense of cleanliness. There were few amenities, but I was satisfied because I could see the sunrise from the large public bath. The customer service was also very good.

    • Review Image
    • Review Image
ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น