รีวิวและความประทับใจจากผู้เข้าพักที่ Izu Marriott Hotel Shuzenji - 2หน้า

(จังหวัดชิซูโอกะ/ชูเซ็นจิ) [ทั้งหมด 128 ห้อง]
คะแนนรวม
3.98
(32)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.88
  • สิ่งอำนวยความสะดวก
    4.03
  • การบริการลูกค้า
    4.16
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.78
  • ความพึงพอใจ
    3.94
  • 1.67
    テッカニン

    I used the property ...

    I used the property for an anniversary, but it was a disappointing stay. Even though it was past the check-in time, I was told to wait in the lobby for about 20 minutes because the room was not ready yet. When I entered the room, although the cleaning was done, the entire room, especially the bedding, smelled musty. Since it was an anniversary visit, I tried not to mind this level of inconvenience. However, at the final checkout, there was a high charge from the hotel restaurant that I did not use, added to the room bill. After confirming the receipt and checking with the restaurant, the charge for the unused portion was eventually canceled, but I am left with distrust in the room billing system. In a restaurant that should not be used without a reservation, I was left wondering whether it was due to insufficient confirmation of the room number and guest name, or if the room number and name were leaked, as I left the hotel. The front desk staff did nothing wrong, and their response was not a problem at all. I even hesitated to write this review, but I hope for improvements so that no one else will have the same experience in the future.

  • 3.00
    ぱるる21

    Travel with a toddler and a dog

    This time, we traveled with a toddler and a dog, so we ended up choosing a hotel that didn't quite match our usual travel style. Having meals in the room while enjoying the view of the garden was very nice. The dog run was located on a slope in the garden, and it seemed like it was directly accessible from the room. Since this was our first time staying, if we have the opportunity next time, we would like to take advantage of the benefits and stay when the weather is good.

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