รีวิวและความประทับใจจากผู้เข้าพักที่ Tensui Saryo - 2หน้า

(จังหวัดคานากาว่า/ฮาโกเน่ โกระ) [ทั้งหมด 34 ห้อง]
คะแนนรวม
3.86
(67)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.96
  • สิ่งอำนวยความสะดวก
    3.69
  • การบริการลูกค้า
    3.87
  • อาหาร
    4.00
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.84
  • ความพึงพอใจ
    3.79
  • 2.00
    もんぷぅ

    The Onsen was great,...

    The Onsen was great, but due to staff reductions, everything had to be done via QR codes (however, the signal near the front desk was weak), which was inconvenient. The food was laid out early and consisted mostly of items like preserved dishes. The facility felt old and disappointing.

  • 3.83
    あすぱら1028

    The private open-air bath in the room was excellent.

    The private open-air bath in the room was excellent. It was clean, allowing for a fully relaxing experience. The temperature could also be adjusted with water, making it easy to set it to your preferred level.

  • 4.17
    ethica

    I would like to visit again.

    Close to the station, the Onsen in the Room is regularly refreshed, making for a very comfortable stay. The unique touch of enjoying a welcome drink at the footbath bar was also delightful. The meals, to be honest, were neither outstanding nor disappointing. I appreciated the thoughtful gesture of receiving a call to the Room when I left some unfinished wine on the table.

  • 3.50
    あやわん216

    I was satisfied with the meal.

    The meals were excellent. However, there was no vending machine, which made it difficult to secure drinks. (I later realized that alcohol could be purchased at the front desk. I also noticed that alcohol could be consumed at the counter, but without price displays, I was hesitant to order.) It was nice that the stone sauna could be reserved for private use, but the temperature was low, and I couldn't sweat. The lobby was very clean, and I was delighted to see that our favorite KASHIWA was used there.

  • 4.00
    黒たまごばあば

    Rooms with Open-Air Baths

    It was a Property with a very nice atmosphere, but the guidance for the Room was only provided through the facility map, so I would have appreciated some guidance inside the Room as well. Being unfamiliar, I turned the faucet thinking it was a natural hot spring, but water came out instead. Before my stay, I had informed them over the phone that I use a cane, so I would have appreciated assistance to the Room if possible. After checking out, I was told, "If you use the tunnel, you can get to the station right away." It was the same person for both check-in and check-out. With a little more consideration, even people with disabilities could enjoy their travels. I feel hesitant to lower the service rating based on the response of this one person, but I believe the help mark is common across The whole country. The restaurant staff were kind. There was also a coffee mill in the Room, which I think is a delightful service for coffee lovers. The meals were delicious, but I got tired of the taste halfway through. I wish there had been a bit more creativity.

  • 1.00
    温泉マニア こめ

    It was a terrible Property.

    I stayed for one night on Friday. Around 5 PM before dinner, I went to the large public bath, but the shower only had cold water, and the indoor bath was quite lukewarm. It was so terrible that I spoke to another guest who was also there, and they mentioned that they had left the shower running but couldn't get hot water, making it impossible to wash their hair or body. Shivering, I contacted the front desk from the changing room. A staff member came to check but only went back and forth between the bathroom, boiler room, and front desk without explaining the cause or the result. Unable to bear it, I asked the front desk again, and they responded with, "It might be a boiler malfunction. This rarely happens..." That was all they said. No further explanation or follow-up was provided, and the apology was very light. I went to dinner trembling from the cold. The dinner was not worth the price, there was no explanation of the menu, and the food was cold—truly terrible. However, the service from the dining staff was the only good thing. Afterward, still feeling cold, I decided to warm up at the foot bath in front of the front desk. When I dipped my feet in, the bottom was cold water, and the top was lukewarm. I informed the staff again, but their response was, "It might be the boiler?" It was just too much. Not wanting to be seen as a complainer, I asked them to try dipping their feet, to which they replied, "We know it's cold." If they knew, shouldn't they have informed us before we dipped our feet? Feeling even colder, I quickly returned to the Room. Even at 7 PM, the shower in the Room only had cold water. I gave up, turned the heater on high, and wrapped myself in the futon. The next morning, after breakfast, I contacted the front desk to check if the boiler had been fixed. They replied, "It was fixed since yesterday evening." No apology. It was still cold water at 7 PM—yesterday evening? Shouldn't they have informed us as soon as it was fixed? Even at checkout, there was no apology or any form of service. If this were a cheap Property or a Business Hotel, it might be understandable, but this was truly unacceptable. I have stayed at many Properties, but this was by far the worst service and Facility I have ever experienced. It was supposed to be a celebration for my husband's birthday, but it turned out to be the worst experience. I will never go back. This was truly the worst Property.

  • 4.50
    赤鯱2017

    [Detached / Kaze] Onsen Open-air Bath + Japanese Living Room + Bedroom

    Overall, I had a very satisfying time. The points I particularly liked were: - The meals (both dinner and breakfast) - The welcome service (foot bath, drinks) - The large public open-air bath On the other hand: - It was not confirmed at the time of reservation or check-in whether a wheelchair user (or someone with mobility issues) would be accompanying us. This time, my companion used a wheelchair for moving around the facility, but the dinner location was on the second floor, accessible only by stairs with no elevator. Although it was noticed during dinner and the breakfast location was changed the next morning, it would have been appreciated if this could have been confirmed at the initial stage. (Perhaps we should have requested this ourselves.) - The private stone sauna was completely disappointing. I wanted to sweat, but it wasn't hot enough to make me sweat. I hope you will consider improvements on these points.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    くまくまとくめい

    I think it was good.

    My son, who stayed last year and loved the foot bath and family bath, wanted to visit again, so we returned. This time, we stayed for two nights. The dinner and breakfast menus vary by day, keeping things interesting. The foot bath was satisfying again this time, and my son enjoyed it multiple times. The bath was not crowded at all during early hours and in the morning, which was great. I was able to enjoy it leisurely with my son. The bath was quite hot. We used the family bath on both the first and second days, trying out Myojin and Myojo, respectively. The bath with the jacuzzi was very hot, making it difficult to stay in. I thought it could be a bit cooler (so I deducted one point for this). The family bath on the second day was just the right temperature, and the clear sky and starry night were perfect. The staff's hospitality was excellent, allowing us to stay with peace of mind. There were quite a few guests with children, and it seemed like efforts were made to group families together, but it might not be suitable for those who absolutely dislike children. We might use the Property again next year.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.17
    ichigo kaeru

    I was able to relax.

    The meals were truly delicious.

  • 4.00
    大荷物

    I had a relaxing time.

    The meals were delicious and the bed was comfortable, allowing us to relax leisurely. However, perhaps due to a shortage of staff, it was a bit disappointing that it took a while for the front desk to answer the phone, and the dishes from previous guests were not cleared at the dining area. Overall, I am satisfied and think it was a good property, but I have one improvement suggestion. While it's good for security that the hairdryer and facial steamer are always connected at the sink, I wished there was one more empty outlet. Without an outlet, I couldn't use a hair iron while looking in the mirror, and I really wished I had brought an extension cord. Thank you for your hospitality!

  • 1.17
    yu.h

    I stayed for one nig...

    I stayed for one night from New Year's Eve, but it turned out to be a disappointing trip to welcome the New Year. I often stay in Hakone, and since the photos posted were beautiful, I made a reservation here for the first time. However, the humidity and mold smell in the room were unbearable. I requested ion deodorization, but it had no effect, and it was tough to spend a day in the room. Additionally, the public bath was old and dirty, so I couldn't stay long and used the bathroom in the room. I was looking forward to the meals, but both dinner and breakfast times were decided without consulting us, and I wished they had asked for our preferences in advance. During the meal, due to the time limit, even the lids of the bowls and the drinks we were in the middle of were taken away one after another. When even the chopstick rest was taken away after the first course, I felt very disappointed. I think the minimum level of customer service should be more thoroughly enforced. I wanted to enjoy the New Year's Eve meal slowly and pleasantly. The meal's seasoning was strong, and I was surprised when beef stew suddenly appeared in the Japanese cuisine. It was not the Ryokan meal I had imagined. I regret not referring more to the reviews here... I will never make a reservation again.

  • 2.50
    TokyoG

    Cold stone sauna and private open-air bath as hot as boiling water

    It was my first time experiencing a cold stone sauna indoors. The stone part was so hot that even with a towel it was still hot, but lying on my back made my back cold, and the same was true the other way around... Instead of sweating, I felt like I was going to catch a cold. I was disappointed that the open-air bath was not an Onsen, but more than that, because it was an open-air bath, it was cold, and when I hurriedly got into the bathtub, my feet turned bright red from the high heat, and I hurriedly got out to add water, shivering in the cold, which was tough. There were hardly any people at the front desk, and there was no bell, so I often had to wait. I chose this place thinking I could relax in seclusion, but it was a disaster. I don't think I'll be going here again.

    • Review Image
  • 5.00
    たかたいち

    Next time, stay overnight.

    Due to work, I used the facility for a day trip instead of an overnight stay. From the check-in stage, I was treated with courtesy, which made me feel very good. Also, the footbath bar had a nice atmosphere, and I was informed about the crowded times, allowing me to spend my time comfortably. The Room was well-cleaned, and the first thing we said upon entering was, "It would have been nice if we could have stayed overnight." Next time, I would like to make time to relax and enjoy the bath.

    • Review Image
    • Review Image
    • Review Image
  • 4.83
    けんけん@旅行初心者

    I used it for my birthday.

    When I mentioned in the comments that I was using the service for a birthday, they suggested a cake or an anniversary plate. Since there seemed to be a lot of food this time, I chose the anniversary plate, and they prepared a very lovely anniversary plate and a message card. I was able to fully enjoy everything from the service to the meals and the Onsen. Thank you very much!!

  • 2.00
    65キャラット

    Onsen

    Oil was floating in the Onsen bath I was most looking forward to. I called an employee to remove it, but they said they didn't know the cause. However, it was floating again the next morning. I would appreciate a more careful response.

  • 4.17
    orange10

    The food was delicious.

    The staff members are mostly young, but they were all kind, polite, and pleasant. The person who assisted us during check-in was especially kind. The room was spacious, clean, and comfortable. However, the area with the main chair and table was dark due to the lack of lighting, and it would have been nice to have at least some indirect lighting. The meals were delicious both in the morning and evening, and the portions were just right. The foot bath bar also had a very nice atmosphere. Since there was a pre-registration system this time, check-in and check-out from the room were smooth and convenient. The disappointing part was that, according to the reviews, there were supposed to be alcoholic and soft drinks in the refrigerator, so we were expecting them, but there was only water, and it seemed to be a service only for the separate rooms. Wouldn't it have been nice to at least have some tea? The note saying "The drinks in the refrigerator are welcome drinks, so feel free to enjoy them" might be misleading. Next time, I think I will stay in one of the separate rooms. Thank you for taking care of us.

  • 4.50
    a@m0205

    Indulge in Luxury at the Foot Bath BAR

    I used a detached Room. The open-air bath and foot bath in the Room had a very nice atmosphere, and the bed and amenities were of very high quality, with a ReFa hairdryer! Very comfortable. The foot bath BAR was extremely cozy, and I wished I could have stayed longer, but it would have been nice to have some snack-like food available. Also, while the amenities and towels were plentiful, it was a bit disappointing that there was no mouthwash. I would love to visit again, so this is a request!

    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    aナックル

    Thank you for delivering the lost item to Gora Station.

    Wonderful Onsen and meals. It's great to visit multiple times. I remembered I forgot my jumper when I arrived at Hakone-Yumoto Station, and when I called, a lady kindly brought it to the Gora Station ticket gate at a convenient time. Thank you very much, I appreciate it. It's the best service. It's convenient as it's a 3-minute walk from Gora Station. But I am grateful for bringing it despite being busy. This time, five white people came to the bath, and they first washed their bodies cleanly, showing perfect manners. Many others just enter as they are. The wine was chilled and delicious.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    t.shogo

    I was able to spend a relaxing time.

    I visited the Hakone area for work and treated myself to a one-night stay. I leisurely enjoyed the quintessential Hakone experience with kaiseki Japanese cuisine, hot springs, and a view of the mountains from my room. I had the most basic kaiseki course, but I was very satisfied with both the quantity and taste! (The shabu-shabu was excellent.) Next time, I would like to try booking the higher-grade special kaiseki course.

    • Review Image
    • Review Image
ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น