รีวิวและความประทับใจจากผู้เข้าพักที่ Karuizawa Marriott Hotel - 2หน้า

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 142 ห้อง]
คะแนนรวม
4.17
(42)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.24
  • สิ่งอำนวยความสะดวก
    4.17
  • การบริการลูกค้า
    4.07
  • อาหาร
    4.08
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.36
  • ความพึงพอใจ
    4.10
  • 4.17
    埼玉伊藤

    Do not sit cross-legged.

    It depends on the person, but the meat was delicious. As for the other menu items, compared to other Stays, there might be room for improvement?

  • 5.00
    ムラ男

    The best in winter is Hokkairo

    The breakfast is highly recommended for vegetable lovers. The vegetables were crisp, there were cold meals available, and a wide variety of dressings. The meal options ranged from Japanese to Western and Asian cuisines, making it difficult to choose what to eat because there were so many appealing choices. Additionally, on this day, snow had accumulated when I woke up in the morning, and the snowy scenery visible from the restaurant was enchanting. I requested tea before my meal, and I was pleased that the staff asked if I wanted more at just the right moment before I could ask myself.

  • 5.00
    ムラ男

    I would like to visit again.

    I used the lounge and was moved by the sight of the chef going around to each table, asking about preferences while serving Shinshu soba. The soba had a taste that made me want to eat a little more. When I went for breakfast, not only did the hall staff greet me with "Good morning," but also the kitchen staff did as well. As I was leaving, they said "Have a wonderful day," which made for a great start to my day. The Christmas tree that caught my eye as soon as I entered the lobby was so impressive that I couldn't help but take a photo. For our home without a Christmas tree, we were able to fully enjoy the Christmas spirit. I would like to come again next year to see the Christmas tree. I am grateful for the attentiveness of all staff from check-in to check-out.

  • 3.17
    チンパンジーのもんきち

    Subtle

    I chose this hotel because it offers an Onsen in the room. The quality and temperature of the Onsen were very good. Also, I was very grateful that they adjusted the room for us. However, the room service was not tasty, just large in quantity. Both breakfast and amenities were below the level of a Business Hotel. Although I knew in advance, the North building requires going outside to move for meals and spa treatments, which can be difficult in winter or on rainy days. The poor manners of inbound tourists remain unchanged. I wish they would pay more attention to this.

  • 5.00
    一休一郎さん

    It was very comfortable.

    We used it as a family. The Facility and Room were very clean and relaxing. The staff were very pleasant, and we had a comfortable stay. I would like to use it again when I go to Karuizawa.

  • 5.00
    みうかず

    Stays Rating

    The indoor open-air bath is small but elongated, allowing you to stretch your legs comfortably. The thermal insulation sheet was effective in maintaining the temperature. The staff were kind and helpful. The coffee service was also appreciated.

  • 5.00
    山本剛郎

    I was able to relax and unwind at my own pace.

    I used a Room with an open-air bath. The staff's response was just right, the Room was quiet, and I slept soundly at night. I didn't have a meal, but I would love to try it next time. I think this Hotel offers a wonderful experience for couples, married couples, and families. I've stayed at various places, but I was as impressed as with Halekulani Okinawa. Thank you very much.

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  • 4.00
    yumeちゃんさん

    Overall satisfied, but...

    I was pleasantly surprised by the variety of breakfast options and was very satisfied. There were both Japanese and Western styles, and curry was available for a limited time. I stayed at North, but for dinner and breakfast, I had to go outside temporarily (which would be terrible if it rained or snowed) to move to the main building. Since there were no indoor clothes (there were yukatas, but they were only for use inside the guest room), it was troublesome to change into casual clothes. It was cold, so it was a hassle to wear a down jacket to go for meals. Also, there were no towels in the large public bath in the main building, so it was necessary to bring them from the guest room, which is eco-friendly but very inconvenient. North has guest rooms with open-air baths, so I thought there was no need to go to the large public bath in the main building, but apparently, the spring quality is different. The amenities in the guest room only included soap, shampoo, conditioner, body wash, and body lotion. I would have liked makeup remover and cotton swabs at least. (Toothbrushes are available in front of the front desk). The welcome sweets and late-night ochazuke were a nice touch. Overall, I was satisfied. The staff were very polite and left a good impression.

  • 4.33
    ヒロ＆ヨコ

    Employee training (especially for foreign staff)

    I am always satisfied with my stay. However, the service level of the staff seems to be declining. I believe employee training (aligned with Japanese culture) is necessary.

  • 3.50
    00haru00

    Early Autumn Trip to Karuizawa

    As a benefit of being a Diamond member, we were provided with fruits and champagne in the Room. The fruits were mainly seasonal ones like persimmons and grapes, which were sweet and delicious. During the meal, we ended up dining with a large family. For our family, where the children have grown up and we can finally enjoy a quiet meal, it was a bit too lively. However, our requests were properly addressed and considered. I understand there are various circumstances, but I think it is necessary to make flexible changes based on age and the situation of the day, rather than categorizing all families with children together. The head chef was friendly and explained the dishes and ingredients thoroughly. We bought vegetables and fruits at the market he introduced us to on our way back. The buffet plus main course (which was also an upgrade for Diamond members) was delicious, but I heard that course meals will start after the busy season, and I would like to try them as well. I look forward to the day I can visit again.

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