รีวิวและความประทับใจจากผู้เข้าพักที่ Marumine Kanko Hotel - 2หน้า

(จังหวัดฟุกุชิมะ/ไอสึ・น้ำพุร้อนอาชิโนะมากิ) [ทั้งหมด 122 ห้อง]
คะแนนรวม
4.26
ดี (154)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.16
  • สิ่งอำนวยความสะดวก
    4.07
  • การบริการลูกค้า
    4.31
  • อาหาร
    4.37
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.27
  • 4.83
    スーさん2000

    An Accommodation Beyond Expectations

    I had always wanted to stay here when visiting the Aizu region, as I was eager to experience the open-air bath in the room and its stunning view. The room's design and the spaciousness of the open-air bath exceeded my expectations, providing an exceptional accommodation experience. Additionally, the private dining with a kaiseki meal was highly satisfying in both quality and quantity. One area for improvement would be reducing delays in service timing, but everything else was perfect. This has become an accommodation I would love to visit again.

  • 3.33
    市井

    Service and meals were satisfactory. The guest room bath was disappointing.

    I was satisfied with the service provided by all the staff I met and the private dining experience. The hospitality and meal quality were excellent. The aging of the facility did not bother me; rather, it felt charming as it reflected the passage of time. However, I felt deceived by the private open-air bath in my room. Although it was advertised as having views of a dry landscape garden and a river, there were no patterns resembling a dry landscape garden on the gravel in the yard, and overgrown ivy on the fence blocked any view of the river. During my bath, all I could see were weeds and gravel, which left me feeling unpleasant. Since the room did not match its description, I regret making this reservation.

  • 5.00
    lougjn

    It was excellent.

    We stayed in a Room with an open-air bath. It was very clean, the water was excellent, and the open-air bath had a great view. The meals were delicious, and we are glad we chose this Hotel. If we have another opportunity, we would love to stay here again. Thank you for your hospitality.

  • 4.17
    やなのたかちゃん

    Enjoyed the Onsen.

    This was my 8th visit. As always, the open-air bath was relaxing and allowed me to unwind at my own pace.

  • 3.83
    ちょcoたろ

    Room with your dog

    I have traveled with my dog to various accommodations, and while many hotels tend to have a pet odor, this accommodation felt just like staying in a regular room without any discomfort. It was very clean, and even with four beds in use, there was still plenty of spacious room to relax comfortably. Just three small points: it would be nice if we could choose pillows, have two cups of coffee per person in the room, and maybe some treats for the dog. That said, I was more than satisfied overall. Since I had my dog with me, I didn’t expect much else but was delighted to enjoy the large public bath. With this kind of room where dogs are welcome, I am extremely satisfied. The bathroom in the room was new and clean—absolutely wonderful!

  • 5.00
    ゲスト

    I will come again.

    I stayed at the accommodation to enjoy my hobby of solo onsen trips. The room's private bath had an amazing view! Choosing a room with a massage chair was the perfect decision. I enjoyed soaking in the bath and relaxing in the massage chair—it was fantastic! Dinner was buffet-style and very delicious. I especially loved Aizu's local dish, Kozuyu, so much that I had two servings. Having ramen available for breakfast was also a great touch—morning ramen! Although there were many guests staying, it never felt crowded or noisy, allowing me to fully enjoy my solo onsen experience comfortably. The staff at the front desk, souvenir shop, and buffet venue were all busy but still provided polite and attentive service, showing how much they value their guests. At dinner, I found myself getting up from my seat multiple times for more food and felt a bit embarrassed. When I asked one of the staff if it was okay to eat more, they kindly smiled and said, "Of course! Please enjoy as much as you'd like!" I was extremely satisfied with my stay here and would love to visit this accommodation again! Thank you very much!

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  • 4.00
    トラ56

    Deterioration

    Upon arrival, the staff kindly rushed over to assist with carrying our heavy luggage. I was also impressed by their courteous reception. Afterward, we were offered a drink service in the lounge, providing a relaxing moment to unwind. The room was almost identical to our previous stay, so we easily settled into Room 502 this time. It had a great view from the window; however, there were stains and holes on the chair by the window and stains or soot on the table, which was disappointing. Manager, how do you feel about this? I believe that during one's stay, the most important place for relaxation is the room itself. Other than that, soaking in the Onsen and enjoying a delicious dinner were satisfying experiences. The only letdown was the room condition. I look forward to staying again and hope for improvements in this regard.

  • 3.17
    PJドクター

    Private open-air bath not to be missed...

    The satisfaction with the Room was very high, but... This is something I also mentioned in the survey placed in the Room. The outdoor bath attached to the Room had water that was too hot to enter immediately, so my partner and I desperately diluted it with cold water while completely naked. This process took about 30 minutes... Since it was still summer, it wasn't too bad, but imagining if it were winter is chilling. The water from the tub trickled out slowly, so we had to do a bucket relay (or rather a washbowl relay) from the sink. Such a waste for such a nice Room! There wasn’t even a pen provided for filling out the survey (I used my own pen from my bag). It was an utterly inconsiderate Ryokan. My partner simply said, "No repeat visit."

  • 4.83
    ぴんきーあいす

    Used for a 1-year-old child's celebration.

    We stayed as a family of six (in two rooms) to celebrate our child's first birthday. The SANSUI room we stayed in was excellent. It was spacious enough for the child to play, and having an Onsen inside the room was a great feature. Although the hotel was crowded due to group guests during our stay, having an Onsen bath in the room meant we didn’t have to worry about the crowds. The highlight of our stay was definitely the meals. To celebrate our child’s birthday, we were offered one complimentary drink and even received a celebratory cake at the end of dinner! The entire family was deeply impressed by such thoughtful service, and all dishes were absolutely delicious. One point for improvement would be regarding the Onsen in the room. When we checked in at 3 PM, there wasn’t any water filled yet; it had just started being prepared. Since it’s a large bath, it took until nighttime for it to fill up completely, meaning we couldn’t use it until then. It would be wonderful if the bath could already be filled with water upon check-in. This Ryokan holds special memories as I used to visit here with my late grandmother who passed away last year. My mother also reminisced fondly about those times and felt very happy during this visit. We look forward to staying here again as a family in the future. Thank you very much for this wonderful experience!

  • 2.17
    ホスピタリティーは大事

    This is my third stay...

    This was my third stay after a long time. I was expecting the same service and cuisine as before, but... It seems the management has changed, and there were many disappointing aspects. I arrived by car, but there was no one at the entrance to assist or guide me. To get to the room, I was only given a paper with directions and had to carry my luggage myself. The room had an open-air bath, but there was no mineral water provided. The indoor bath in the room had an unpleasant smell. The toilet seat was cracked. Dinner consisted mostly of pre-prepared refrigerated items with hardly any warm dishes served. Breakfast used to be individually served Japanese meals, but now it’s a buffet with very few local specialties available. It’s disappointing because it used to be so much better before. I won’t be returning again.

  • 4.83
    ryugasaki_h

    The meals and bath were excellent. I would love to visit again.

  • 3.83
    caai

    Family Trip

    Surrounded by nature, the view from the window was wonderful, and we were able to relax and unwind. However, I was concerned about the damaged wallpaper in the room. Also, it was inconvenient that only two keys were provided even though there were three adults staying. I wonder why... The distance from the room to the onsen was also a concern.

  • 5.00
    長谷川椋大

    Breathtaking View

    The view from the Room's bath was breathtaking, making us want to take a bath multiple times. The cleanliness was excellent, the food was delicious, and the staff were incredibly kind, creating a truly wonderful memory.

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  • 5.00
    しん8844

    First-time Use

    This was our first time staying at Marumine. We were very satisfied with both the Room and the meals. My wife and I decided to visit again in autumn to see the fall foliage. We look forward to visiting again soon!

  • 4.67
    コノミパパ

    Fairly satisfied.

    I visited expecting a snowy open-air Onsen, and the view from the open-air Onsen in the Room was spectacular. The buffet meals were quite delicious, and as someone who travels frequently every month, I found this place to be more enjoyable and cost-effective compared to nearby accommodations. With services like unlimited coffee, it felt like great value. I visit Onsen accommodations about 10 times a year, and this is one of the best Hotels during the snowy season.

  • 4.50
    らっきーとらっきー

    The Onsen and facili...

    The Onsen and facilities were excellent. However, it was very disappointing that both breakfast and dinner were in buffet style. If the target audience for the accommodation is solely inbound tourists, it would be regrettable. We hope you will consider offering individual meal options as well. Next year, we look forward to enjoying the Onsen and meals at a more leisurely pace. Thank you in advance!

  • 4.67
    でっぶ

    I had a very relaxing time.

    The open-air bath attached to the Room and the meals were excellent. There were no issues with the service either. However, it seemed that the walls of the Room were thin, as every time the neighboring Room slammed their door shut, the noise echoed into our Room and was quite loud. If not for that, it would have been perfect.

  • 4.67
    ゆきこ。

    Hospitality.

    Thank you for listening to our requests and concerns, and for providing thoughtful services and gestures beyond our expectations. We were able to spend a warm and happy time. We truly appreciate it. Thank you very much.

  • 4.67
    genちゃん

    After all, it's fine.

    I have stayed at this Hotel three times. Two of those times were in the same room with an open-air bath. The location is excellent. I really like the room. The Hotel staff were courteous and kind. I think it is a Hotel that I can recommend for its service, meals, bath, and room.

  • 2.00
    ハヤ

    There is no second chance.

    The hallway smells strongly of the toilet. The food is average. The Room is average. Overpriced for the value provided.

  • 4.83
    stanwood

    A Relaxing Accommodation

    This was my first time staying here. The staff's response when I called with a request, their service during my stay, and their overall hospitality were all excellent and made me feel very comfortable. The accommodation has beautifully maintained interiors, a lounge where you can enjoy tea, and a spacious souvenir shop with a wide variety of items that made shopping enjoyable. The view from the room was stunning, and I enjoyed the Onsen in the room multiple times. The amenities provided were from DHC, which allowed me to use them with peace of mind. The meals were also very delicious and satisfying!

  • 2.33
    topgun3717

    The facility shows n...

    The facility shows noticeable aging. As it gets colder, the room only had a kerosene fan heater, and the hallway was quite chilly. (It might be to save on electricity costs.) It felt like there was a lack of service spirit to provide comfort to guests. Efforts should be made to compensate for shortcomings in hardware with better service. It’s unfortunate that I didn’t feel like wanting to return upon leaving.

  • 2.50
    Alan HSU

    The facility and roo...

    The facility and room do not match the pictures on the website. The check-in service was unprofessional, and the special request we left during booking was not addressed or confirmed by the hotel. We are very disappointed!

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  • 4.50
    嫁さんと2人

    The food was delicious.

    This is my second stay, the first being during cherry blossom season. At the front desk, I received helpful advice about less crowded dining times. This time, meals were served in a buffet style, and I appreciated the thoughtful arrangements to ensure guests enjoy their food—it was so good that I ended up eating too much! The facility seems to still be under renovation, but I felt that prioritizing improvements to the odor in the connecting corridor would be beneficial.

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