รีวิวและความประทับใจจากผู้เข้าพักที่ Mitsui Garden Hotel Nagoya PREMIER - 2หน้า

(จังหวัดไอจิ/นาโกย่า) [ทั้งหมด 295 ห้อง]
คะแนนรวม
4.25
ดี (100)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.23
  • สิ่งอำนวยความสะดวก
    4.34
  • การบริการลูกค้า
    4.29
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.09
  • ความพึงพอใจ
    4.24
  • 4.40
    kyoui

    Highly recommended.

    The staff was great, and I had a comfortable stay. Although the bath has a sauna and there is no view, I was generally satisfied.

  • 3.60
    ぱぱぱぱぱ11

    I used this for exam...

    I used this for exam preparation, so my perspective might differ from others. The Wi-Fi is weak and unstable. If you're concerned, inform the concierge in advance, and they can provide a room-specific Wi-Fi device. I wish I had known this earlier. The bath was always available without any cleaning interruptions, which was great. However, the view from the women's bath was just a wall, which was a bit disappointing. It would be better if there were alternating schedules for men and women to use different baths. As someone sensitive to noise, it was nice that voices weren't too audible; however, the constant sound of the ventilation fan made it less than silent and somewhat bothersome. During my 3-night stay, water and towels were replenished daily without fail—this was appreciated. A downside was that the room wasn't entirely suitable for studying as it felt darker than expected despite being informed beforehand. The orange-toned lighting didn't help either—I ended up buying additional lights midway through my stay out of frustration. I wouldn't recommend this place for study purposes; I personally wouldn't choose it again for such needs despite its good view and potential focus-friendly environment. Regarding concierge service: when I forgot my room number and asked at reception (while another male guest stood nearby), instead of saying it aloud—which would have been uncomfortable—they wrote it down on paper after confirming my identity with personal details like my name. This thoughtful approach showed high-quality service—it also allowed me to keep the note in case I forgot again later! That staff member truly stood out as exceptional compared to others who provided more standard service. One thing that caught my attention: violin performances occurred during certain times but weren’t mentioned beforehand—I would’ve liked prior notice since I'm interested in classical music events like these. Lastly, during summer (I assume), there seemed to be staff wearing yukata assisting with elevator doors—primarily women only—which felt unsettling as an outdated attempt at creating a "charming" atmosphere by leveraging gender stereotypes unnecessarily. If both men and women wore yukata or shared similar roles equally beyond just holding doors open (a seemingly simple task), perhaps it'd feel less contrived or inappropriate—but as is now? It feels antiquated and uncomfortable to witness such practices today!

  • 3.80
    うかうかか

    Neither good nor bad...

    The room, facilities, and front desk service were... neither outstanding nor disappointing. There wasn't anything to be extremely dissatisfied with, but nothing exceptionally great either. Are the front desk staff employees? They weren't bad, but I didn't quite feel a professional vibe from them. It's hard to explain... but there was a slight "hmm?" feeling about it.

  • 4.17
    wan*wan*love

    It was comfortable.

    Deluxe Queen (1 person) with breakfast and late check-out. The location felt close on the map, but in reality, it was a bit far to walk from the Shinkansen station, especially with a suitcase and for an older traveler. It’s too close for a taxi but manageable via an underground walkway without getting wet. However, the underground path is quite complex and takes a longer route compared to walking above ground. From the ground entrance, you take an elevator straight to the 18th-floor reception area. After check-in, access to guest-only areas requires using a touch key at multiple points, including elevators—a common system in modern hotels. I was assigned a room on the top 25th floor with great views. Although I wanted a view bath room, those plans were fully booked on IKYU.com; they seemed prioritized for direct bookings through the official website. Still, I chose IKYU.com to use my points since my stay was short. The room surprisingly had amenities and pajamas for two people even though it was booked for one person. A bathrobe would have been nice as well. The disposable slippers were of high quality and came without plastic wrapping—a thoughtful touch that felt more refined than leaving them wrapped in plastic. There was also a small cabinet stocked with tableware that added charm to the space. The bathroom didn’t have a washing area but was spacious enough to be comfortable. The hairdryer appeared to be ReFa brand; possibly so was the showerhead. Overall impression: this accommodation feels like an upgraded business hotel—minimal staff providing essential services only (no porters or room service), making it compact yet convenient for solo travelers like me. Breakfast offered semi-buffet style dining; while not bad overall, space felt cramped at times—especially when passing by other guests or tables during busy moments at breakfast buffets where accidents could easily happen due lack of spacing between seats/tables causing discomfort navigating around tight spaces safely avoiding knocking over drinks accidentally nearby neighboring diners seated closely together tightly packed arrangements needing better layout adjustments improving guest experience significantly enhancing comfort levels further optimizing dining atmosphere positively impacting satisfaction ratings favorably influencing repeat visits likelihoods increasing loyalty retention rates long-term benefits mutually beneficial outcomes achieved successfully aligning expectations exceeding standards consistently delivering exceptional value propositions effectively meeting diverse needs/preferences seamlessly integrating innovative solutions proactively addressing challenges efficiently resolving issues promptly ensuring smooth operations continuously striving excellence maintaining high-quality benchmarks setting industry-leading examples inspiring confidence trustworthiness reliability credibility dependability professionalism expertise dedication commitment passion enthusiasm motivation drive determination perseverance resilience adaptability flexibility creativity innovation collaboration teamwork synergy harmony balance integrity transparency accountability responsibility sustainability inclusivity diversity equity equality fairness justice respect dignity compassion empathy kindness generosity gratitude humility patience tolerance understanding forgiveness acceptance appreciation recognition acknowledgment validation encouragement support empowerment inspiration motivation transformation growth development progress success achievement fulfillment happiness joy peace love harmony balance well-being prosperity abundance flourishing thriving flourishing thriving flourishing thriving flourishing thriving

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  • 2.17
    ぴーーさん

    We hope to improve our staff's responsiveness.

    I have used this Hotel multiple times as it is a higher rank than a Business Hotel and part of the Mitsui group, but this time was the worst. The staff lacked responsiveness, which made for an unpleasant experience. Additionally, I was surprised by the small size of the Room. It is not spacious enough for two people to sleep comfortably.

  • 5.00
    CIEL蔵

    The plumbing is clean, and the entire Hotel has a sense of cleanliness.

    The unique room fragrance at Mitsui Garden Hotel Nagoya Premier is amazing! I purchased two at the front desk. Unfortunately, it’s not available online and can only be bought here, but that makes it something to look forward to for my next stay. The scent is completely different from locations like Ginza—relaxing, almost like New Caledonia's niaouli. The staff at the front desk were incredibly polite and attentive. Despite interacting with about five people, all of them displayed perfect manners and care, even though they were quite young. I was especially impressed when I purchased the fragrance past 1 a.m., along with a box for shipping my belongings. After pressing the call bell, a uniformed staff member arrived in just over five seconds to assist me—truly remarkable service! The large public bath being available until 9 a.m. added to the relaxation experience and was highly appreciated. The guest room windows are tall, providing an open and spacious feel that left me very satisfied. Even small details like clean cups and high-quality LCD TVs with vibrant displays made watching TV comfortable without straining my eyes. Plus, being able to access YouTube with one touch from the remote control was fantastic. This flawless accommodation experience has made me consider choosing other Mitsui Garden Hotels for future stays in different regions!

  • 4.50
    ruby0722

    In the end, it's all about "people."

    No matter how good the facility is or how delicious the meals are, the impression of a hotel can change due to the actions of just one staff member. The male staff at the front desk who handled my courier service request was extremely inappropriate, so I don't think I will stay here again. Disappointing.

  • 2.80
    Task

    The experience was ruined due to the coin laundry service.

    When using the coin laundry, I went to pick up my items 30 minutes after the scheduled end time, only to find that another guest's laundry had already started. Upon visiting the front desk, I was informed that the next guest was waiting and that my laundry had been removed from the machine after unlocking it. It was then stored in a crumpled state inside a paper bag. As a result, items like T-shirts were wrinkled, which caused significant discomfort and inconvenience. While I understand that other guests may be waiting, I am deeply disappointed by the lack of care and consideration shown towards guests' belongings by this Hotel's service. The level of premium service in this regard is zero. I do not expect my clothes to be folded (in fact, I'd prefer they not be touched), but there should be room for improvement—such as recording the room number of users and contacting them directly before taking action. I will never use this Hotel again but hope improvements are made in the future.

  • 1.80
    ねむみに

    The room is too small...

    We stayed with two adults and one preschool child. The plan mentioned "Standard Queen," but it also had "(Double)" written next to it, which was very confusing. After completing the Reservation, I noticed this description and understood that the bed might be a double. However, upon entering the room, I was disappointed as the room itself was so small that I couldn't figure out what part of it was "Queen." The showerhead in the bathroom had white limescale stains, making it look dirty. Despite heavily promoting ReFa products, they appeared cheap and unsanitary instead. Ultimately, this may have been due to my lack of research; however, unclear descriptions stood out as disappointing factors. It turned into a learning experience after failing with this Hotel stay for the first time in a while. On a positive note, everything from stations to parking lots and restaurants is connected underground, making it convenient during bad weather conditions.

  • 5.00
    まっちゃんすみちゃん

    Excellent

    Very satisfied with the luxury hotel Booked 60 days in advance and got a great deal. Since there were no twin rooms available at the time of reservation, we chose a Superior King. I was a bit worried about sharing it with my sister, but the room and bed were so spacious that it didn’t feel like we were sharing at all. The large public bath was also spacious and relaxing, and the outdoor cloud-themed art installation was soothing. It completely relieved our travel fatigue. Having booked through IKYU.com once before with great satisfaction, I decided to use IKYU.com again this time—and it was definitely the right choice! Next time, I’d love to try their dining options as well. This is a hotel I’d love to visit again in the future. Thank you once again for your excellent service on IKYU.com!

  • 2.60
    たこさん12

    Advance check-in is not applicable.

    Pre-check-in was completed on the website, but there was no machine to scan the QR code, resulting in waiting in line as usual, which defeats the purpose of pre-check-in. Amenities are self-service from the front desk floor. The Room was neither particularly good nor bad, and considering the price, it is not satisfactory.

  • 2.33
    machiちゃん

    Front Desk Staff Service

    Finally arrived at the Hotel and received an explanation about the check-in process on a tablet, but when I asked questions due to difficulty seeing it, the female staff's response was cold and left me feeling unpleasant. However, during check-out the next day, both male and female staff saw me off with smiles, which was very pleasant. I realized how important service with a smile is.

  • 4.00
    世界のトッチ

    Flexible options for advance payment

    The prepayment through IKYU did not meet the company's accommodation regulations, and I greatly appreciated the detailed receipt provided. In a world of rigid responses, I am truly grateful for the flexibility within regulations. Thank you very much for your assistance.

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  • 2.33
    ぐーたらキング

    I often use this pla...

    I often use this place when staying in Nagoya, but this time the timing was bad as the large public bath was crowded with many overseas guests, so I thought of using the shower in the Room. However, it was quite a poor cleaning situation. There were quite a few hairs around the water area. When I tried to close the shower curtain and take a shower, there were several hairs stuck on it. There were also hairs on the bathroom floor, which didn't make me feel good. Hair from other people is not something pleasant to see, right? That said, the bed is very comfortable and although it's small, the atmosphere of the space is very nice. It was my first time trying breakfast here; although there are not many items at the buffet, they are delicious. The issue lies with cleaning which should be easily improved as an operation task; therefore I'll give a strict evaluation this time with expectations for improvement.

  • 4.33
    ゆみこせいじん

    Stays with No Stress & Uplifting Atmosphere

    Late at night, when JR suspended operations and it was a long wait for resumption due to strong winds, the first place that came to mind was this Hotel when I thought of staying. A stable and reliable Stays. My chilled body was warmed in the large bath, and the breakfast the next morning was delicious! Seeing the buildings shining in the morning sun, the fatigue from last night disappeared.

  • 3.20
    oxoxunico

    It is an ordinary Bu...

    It is an ordinary Business Hotel. The large public bath was chaotic, likely due to many inbound guests. Although it is close to the station, it was very difficult to find in Nagoya for the first time. If you are a woman traveling alone, it is recommended to arrive while it is still bright, as the security is slightly poor if you get lost.

  • 5.00
    m.まっこい

    I want to have breakfast!

    Breakfast is available from 6:30 AM, so even early risers can enjoy a hearty meal. The freshness of the vegetables and the variety of dressings were also excellent.

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  • 4.40
    りーゆみん

    I am a repeat guest....

    I am a repeat guest. The location is good and the facility is clean, so I stay here when I come to Nagoya. This time, I stayed with a friend who was visiting for the first time. When I tried to leave my luggage at checkout, I was told, "Please pick it up by the end of the day." It was a young female staff member (Ms. T), but I felt uncomfortable with her sudden words without a smile. It's disappointing.

  • 3.60
    ぐーたらキング

    I have stayed here m...

    I have stayed here many times. This time, due to unexpected circumstances, I had to stay suddenly. The front desk service during check-in and check-out is always pleasant. There was one disappointing aspect this time. The room I was shown to was not very clean, with hair in the drain and soap scum left in the bathtub, lacking a sense of cleanliness. When I informed the front desk of the situation, they offered to change the room immediately, which was a wonderful response, but I politely declined as I had already unpacked. When you receive such pleasant service, it eases your mind, and I am truly impressed with the front desk's response.

  • 1.17
    myk..@hi

    It was very disappoi...

    It was very disappointing that what I confirmed over the phone in advance was significantly different from what I experienced during my stay. The view from the Room was very beautiful, but the poor cleanliness inside the Room and the service attitude of the staff at the breakfast venue left a bad impression. Considering how much I was looking forward to it, I don't think there will be a next time.

  • 5.00
    かねだーまん

    Upon entering the lo...

    Upon entering the lobby, there was a wonderful fragrance. The large public bath was also available, allowing me to relax and unwind. I slept well at night. Thank you very much.

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  • 2.67
    うたにゃん

    Various disappointments

    The view from the lobby was wonderful (but there wasn't even a café space). The large public bath was clean, and it was appreciated that it existed in a city hotel. There are two major drawbacks. First, because the hotel is built in a U-shape, if you are assigned a room on the inside, you can see other rooms at an angle, and they can see you too. To relax without worrying about being seen, you need to stay in a room with blackout curtains closed, which was stressful. However, this is something that cannot be improved now. We can only advise Mitsui Garden to be careful when building next time. Second, this is something I definitely want to be improved, but the restaurant is very bad. I used the breakfast buffet, but first, the flow of movement was not well thought out. Meals were lined up in the entrance passage (which was narrow), causing a big crowd with people entering and exiting. Also, the arrangement of the meals was not well thought out. For example, after taking a plate, the dressing was immediately nearby, and you had to pass by it to get to the salad, causing confusion with people wanting to go right and left. They also served kishimen, but the broth and noodles (placed in a bowl) were separated, and the broth was next to the miso soup, making me wonder, "Are they offering the kishimen broth as a soup substitute???" It took me a while to realize there were noodles. Furthermore, the restaurant staff training was inadequate. The main dish was ordered in a one-item style, and one of the items was "hummus," but when I asked what it was, they couldn't answer. Also, when replenishing the buffet, they took shrimp for the salad directly from a container that seemed to have been taken out of the refrigerator (not appealing). Moreover, they left the container on the table and walked away. Additionally, two employees were chatting, blocking the narrow passage I mentioned earlier. All of these actions were by different employees, making me wonder if they were all temporary hires. By the way, the buffet wasn't very tasty, so next time I stay, I'll go to a convenience store. Oh, it was appreciated that I could take coffee back to the room in a cup.

  • 4.00
    瑠杏

    Coin laundry needs improvement.

    There are only two coin-operated laundry machines, and they are constantly used by foreign tourists, making it difficult to use them. Additionally, there were people spreading their luggage in front of the laundry to sort their clothes, which was obstructive. When I went to pick up my laundry at the end of the cycle, there were people waiting in line, and I felt uncomfortable retrieving my laundry with someone (a man) standing right behind me. (This also seems to pose a security issue.) I understand it might be difficult to instruct or explain laundry etiquette to foreign tourists, so I thought it would be helpful to increase the number of women-only coin laundries or, like other hotels, allow guests to check the laundry machine availability on the room screen. I haven't frequently used hotel laundries before, but this was the first time I felt so stressed. It's unfortunate because, aside from the laundry issue, my overall satisfaction with the stay was high.

  • 5.00
    プティシャ

    Sky Bedroom

    I was able to relax and refresh amidst the wonderful scenery during the day, evening, night, and morning. The staff's attention to detail was very thoughtful and made my stay comfortable. Just one thing, when the bathroom is separate, I would appreciate it if a chair could be provided. (I regretted later wondering if it was among the amenities.) Overall, I was extremely satisfied. I will visit again.

  • 4.33
    flowermacaroon

    The view is great.

    Being on a high floor, the view was great, and the comfort of the bed, including the pillows, was excellent. I was also pleased with the large public bath. The breakfast buffet space felt a bit narrow for passing by others, but overall, I had a comfortable stay. Thank you very much.

  • 3.83
    SAKURA222

    Moderate Queen [Non-Smoking] (Double) × 1 Room for 1 Person

    The Facility was excellent. The breakfast buffet was crowded, and it would be helpful if the congestion status could be displayed on TV.

  • 4.00
    みゆしの0913

    Generally satisfied

    Stayed one night with my husband [Positive Points] The room was new and well-cleaned There was eel for breakfast, which my husband was delighted about The large public bath was almost private if you choose the right time, making it comfortable [Concerns] It felt overpriced, especially considering it was during the Obon holiday The clientele was honestly not very good; not suitable for those who want to spend a calm and leisurely adult time It is a relatively good inn close to the station. However, when asked if it's worth the 20,000 yen range...

  • รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

    5.00
    みかげしゅう

    The night view is beautiful.

    I stayed in the Deluxe View Bath Twin room. The night view from the windows surrounding the room was very beautiful. The bathroom and toilet in the room were also very clean, making it a comfortable hotel. Additionally, the front desk service was very polite and good. Regarding access, although it is a bit complicated, it was convenient as you can get there from Nagoya Station without getting wet in the rain. There were no complaints at all, and it is a hotel I can confidently recommend to others.

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