รีวิวและความประทับใจจากผู้เข้าพักที่ Futako Tamagawa Excel Hotel Tokyu - 2หน้า

(โตเกียว/ฟุตาโกะทามากาวะ) [ทั้งหมด 106 ห้อง]
คะแนนรวม
4.33
ดี (71)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.34
  • สิ่งอำนวยความสะดวก
    4.30
  • การบริการลูกค้า
    4.42
  • อาหาร
    4.34
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.30
  • ความพึงพอใจ
    4.28
  • 3.20
    labmocha

    There is an issue with the bathroom odor.

    Being on a high floor, the view was naturally stunning, and the night view was beautiful. However, this wonderful experience was diminished by the smell in the bathroom. The odor was quite bothersome, but since there is a public bath available, I rated the bath experience as 3. Here are some points of concern: ● Bathroom Odor I dealt with it by plugging the drain and filling it with water. The smell was confined to the bathroom; the room itself was fine. I couldn't bring myself to use the shower and opted for the public bath instead... ● Public Bath Washing Area The washing area in the public bath had a similar odor to that of my room's bathroom, which dampened my mood. Fortunately, it didn’t reach as far as the bathtub area, so I managed to distract myself while bathing. ● Public Bath Dressing Room It was well-maintained and clean. I appreciated that they provided Refa hair dryers. However, I only noticed from a sign after entering that towels for use in both men's and women's baths were located in a corridor between them. ● Room While cleaning seemed thorough overall, scratches on some parts of walls caught my eye occasionally—giving an impression that maintenance might not be fully up-to-date. Additionally, compared to other hotels I've stayed at before, noises such as doors opening/closing or voices from hallways were slightly louder than expected and somewhat distracting.

  • 2.67
    Rara21

    Notice of Bicycle Parking Fee

    It cost 2,500 yen. Is there an obligation to notify?

  • 4.80
    ドゥ

    Conveniently located near the station, with stunning night views from the upper floors. I would love to stay here again.

  • 4.60
    チャンと210

    I was able to relax in the bath.

    I wanted to have meals in the Room, so I looked for one that was not too small and reasonably priced. It is a 5-minute walk from the station, but it felt farther due to strong winds. There was only one chair, so I would rate the Facility as 4, but with a microwave and washing machine available, it would have been perfect if there were more chairs.

  • 3.80
    hamamik

    The location and the...

    The location and the view from the room were excellent. However, there were some disappointing aspects. As mentioned in other reviews, the sewage smell in the bathroom was quite strong, and it was my first time experiencing such an odor in a hotel. It seems this issue has not been addressed despite previous feedback. Additionally, the door on the shared hallway side of the room had noticeable stains and marks. Even though the hallway lighting was dim, these were still very visible and should be improved. Seeing scratches or dirt on the door to enter a room can lower one's mood. At checkout, I had a parking ticket so I lined up at the staffed counter. There were two staff members at reception; however, only one was assisting with checkouts while the other ignored waiting guests despite being present at reception. If standing at reception, prioritizing guest checkouts over personal tasks would seem more appropriate. There were maps of nearby areas and delivery service flyers available near reception counters. Since I used an automated check-in machine upon arrival, I only noticed these during checkout. Including such information in a clear file within rooms would enhance service quality. Overall, apart from location and view, my impression of this stay was unfortunately disappointing overall.

  • 3.80
    bacco_chan

    First Stay in Futako-Tamagawa

    This was my first visit to Futako-Tamagawa. Although I have stayed at other Excel Tokyu accommodations before, I was disappointed this time. Despite having a 2:00 PM check-in reservation, I had to wait until 2:15 PM as the room was still being cleaned. It was an unexpected mistake for an Excel Tokyu accommodation, and it left me feeling let down. The apology offered felt insufficient as there were no additional services provided. The front desk staff consisted mostly of older gentlemen who seemed formal and lacked warm smiles, which made the atmosphere uncomfortable. The room amenities, view, and bath were excellent, which made the experience even more disappointing overall. It was also unfortunate that there wasn’t a water dispenser in the large public bath area. Given its convenient location and beautiful views along the Tama River, I wish they would provide services more fitting for a hotel of this name and reputation.

  • 5.00
    カローラツーリング

    Hotel

    It's okay to be a little away from the city center.

  • 3.20
    Lydia K

    The view is excellent, but...

    I enjoyed the view of Futako-Tamagawa and stayed for a multiple night stay. This time, during the Christmas season, I couldn't get the same type of room and moved after one night, but I was concerned about the smell in the bathroom in both the double room and the twin room. When I stayed about two years ago, there was no such issue, but it seemed like the smell of sewage was coming up, and I didn't want to enter the bathroom. It would be great if there were a sauna or open-air bath in the large public bath... The entrance is hard to find, which is a drawback, but since it's a hotel with a good location, I would be happy if improvements could be made.

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  • 4.50
    SB229

    Beautiful

    The night view was beautiful because it is a high-rise building.

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  • 3.33
    Shoyat

    Revisit

    The room was clean, had a good view, and the front staff's response was fine. About meals. This time, as we planned to stay inside the property after check-in, we decided to make a reservation at the property's only restaurant by phone the night before. Even though we called the restaurant several times from the evening, we couldn't get through, so we reluctantly asked the hotel's representative to connect us for "dinner for the stay." However, there was no call back even after the restaurant's closing time, so we called again, and when we finally managed to speak with someone at the restaurant, we were told, "French reservations must be made by 17:30 the day before, so we cannot accept it," resulting in a reservation for a seat only with an à la carte order. Where is the notice that "French reservations must be made by 17:30 the day before" displayed? At the very least, there was no prominent notice on the hotel's website or the restaurant's page. Even if it was posted somewhere small and overlooked, the phone didn't connect, and I think there should have been a little more consideration in the response. Breakfast was adequate and good.

  • 2.50
    アロハ

    Hotel Without a Heart

    I stayed for 5 days, but it was a Business Hotel with a cold heart that made me look forward to the day I could leave. I also have a Harvest, but it makes me sad. Tokyu-san.

  • 5.00
    sho3434

    The convenience was excellent, and it was a wonderful stay.

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