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- Regina Resort Hakone Ungaisou
- Regina Resort Hakone Ungaisou รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Regina Resort Hakone Ungaisou
- ห้องพักและสิ่งอำนวยความสะดวก4.72
- สิ่งอำนวยความสะดวก4.62
- การบริการลูกค้า4.97
- อาหาร4.82
- น้ำพุร้อน・อ่างอาบน้ำ4.79
- ความพึงพอใจ4.87
- 5.00白竜神วันที่โพสต์: 12/10/2026
As always, our dog was absolutely delighted.
Thank you again for taking such good care of us. The meals are delicious, but above all, from the warm welcome to the send-off, every member of staff is truly wonderful, and no matter when we visit, we always feel at ease. We would love to come again during the autumn foliage season later this year—this is an essential place to stay for anyone traveling with a dog.
- 5.00merrymamaวันที่โพสต์: 11/10/2026
A Treat for Yourself
With a long-awaited forecast of clear autumn skies, I felt excited and decided to visit Fuji Reien Cemetery for the first time in a while. Visiting a grave can feel a little lonely, so I thought I’d soothe myself by relaxing in the hot springs in Hakone. On this trip, I went on impulse and treated myself to a little luxury at Regina with my dog. The in-room dining plan was perfect for a solo getaway, and it even came with a private bath with free-flowing natural hot spring water. It more than lived up to my expectations. Between the wonderful hot spring and delicious meals, I felt truly refreshed, and the staff who delivered the meals provided heartfelt hospitality. Given the price, it’s not something I can do often, but I would love to stay again.
- 4.67あんず&アプリコットวันที่โพสต์: 10/10/2026
The staff’s hospitality is outstanding!!
All the staff remembered our dog’s name and welcomed us warmly. They spoke kindly to us during meals as well, which made our stay enjoyable and reassuring. The room isn’t luxurious, but the food was delicious and we were able to enjoy the free-flowing hot spring baths, so I think it’s a wonderful place to stay. We would love to visit again.
- 5.00イタリア姫วันที่โพสต์: 3/10/2026
The hospitality was excellent.
Because my mother has difficulty walking, we mentioned it in advance, and they kindly placed a special chair in the indoor hot spring to help prevent her from slipping. Their thoughtfulness was wonderful. The meals were delicious, and they were very kind to our dog as well.
- 4.83ニャンマロ太วันที่โพสต์: 2/9/2026
Delicious in-room dining and free-flowing Onsen baths
Meals were served in the Room, so we could relax and enjoy them without worrying about other dogs. The seasoning was excellent, and we were served freshly cooked rice—it was truly delicious. The amenities were well stocked, and we were happy that jinbei were provided instead of yukata. Every staff member was pleasant, and we had a wonderful vacation. We would definitely like to visit again.
- 5.00バルーンフラワー8วันที่โพสต์: 2/9/2026
Hakone Onsen with Your Dog
Conveniently located near Gora Station and Gora Park. The Facility is clean, the meals are delicious, and you can relax with in-room dining. The staff were also kind!
- 4.50コイコイ一万枚วันที่โพสต์: 1/9/2026
The perfect accommodation for guests traveling with dogs
We stayed in a Room with an open-air bath and a private dog run. All meals were served in the Room, so we could dine together with our dog. We enjoyed the open-air bath while watching our dog play in the dog run. The Room was spotless and very well cleaned. All the staff were dog lovers and treated our dog wonderfully. The meat at dinner was delicious—on par with a high-end restaurant. However, we have big appetites, so we would have liked a bit more food. This has become an Accommodation we would definitely like to visit again. Please give it a try!
- 4.83まっきー３วันที่โพสต์: 28/7/2026
First Visit to Hakone Ungaiso
For trips with our dog, we always choose the Regina group Hotels for their outstanding staff hospitality. This time, we finally made our first visit to this property, which we’d had our eye on for a while. With just 10 Rooms, it’s a compact Facility where you can complete everything—check-in and check-out, an open-air Onsen bath with excellent water quality, and carefully crafted kaiseki cuisine—all in your Room. The morning soak while enjoying views of the Hakone outer rim mountains from our second-floor Room was simply the best.
- 4.67Rara21วันที่โพสต์: 26/7/2026
The meals felt a bit...
The meals felt a bit limited, and I noticed a dog smell in the lobby. The Onsen was excellent, and the view was great. Next time, I’d like to stay at the newer property in Karuizawa.
- 3.17カズーーーーーーวันที่โพสต์: 21/7/2026
The food was very good, but
The room attendant’s service and the food were excellent, but considering the price range of a luxury Ryokan, we could constantly hear noise from the floor above; we heard footsteps and loud voices all night and couldn’t sleep.
- 5.00白竜神วันที่โพสต์: 1/7/2026
This is a repeat booking.
We stayed at another Accommodation last month, and every Accommodation was wonderful not only for dogs but also for people. The meals were delicious, and our dog was thrilled. We will visit again in autumn.
- 5.00@みるくวันที่โพสต์: 24/6/2026
Puppy’s First Trip
This was our first stay with our dog. All the staff remembered our dog’s name and called him by it, and we could truly feel everyone’s love for dogs, which made our stay very warm and comforting. The Room was very clean, and there was no odor at all—something that can often be a concern at dog-friendly Accommodations. The food was also excellent, and our dog happily finished his meal for dogs. We think this is a wonderful Accommodation where both dogs and their owners can relax with peace of mind. We would definitely like to stay again.
- 5.00さくらこのママวันที่โพสต์: 19/6/2026
Excellent cuisine and spotless guest rooms
Sakura, our 2 kg female Pomeranian, is very sensitive and really struggles to dine with everyone in a restaurant. We chose Ungaiso this time because in-room dining was available. A clean Room with absolutely no odors. Sakura stayed relaxed the entire time, as if she were at home. The price is certainly on the higher side, but it was a wonderful 2 nights and 3 days that will remain a lifelong memory. The private open-air Onsen bath attached to the Room was also outstanding. The meals in particular were lightly seasoned with flavorful dashi that brought out the quality of the ingredients; the rice was freshly cooked and the miso soup was delicious—we ended up finishing everything. This Hotel truly embodies heartfelt service. A perfect stay in every way. Thank you very much.
- 5.00きいろフクロウวันที่โพสต์: 13/5/2026
I’m glad we were abl...
I’m glad we were able to stay with our 17-year-old senior dog. We could enjoy both the meals and the Onsen in the Room, so we felt at ease staying together. Because our dog is elderly and wakes up many times during the night to use the toilet and sometimes walks around in circles, we mentioned this in advance, and they prepared a large, lightweight round pen for us. Thanks to that, our dog was able to spend time as usual. The Onsen in the Room had a large sliding door, giving it an open-air bath feel. The meals were also very delicious. Above all, everyone on the staff had wonderful smiles and service—this was truly a heartwarming Accommodation.
- 4.83シーチキン39วันที่โพสต์: 9/3/2026
It was a great trip.
This was my third stay at Regina, and the in-Room dining was so comfortable—it was my first time trying it. At the restaurant, our dog couldn’t settle down and we couldn’t enjoy our meal, but this time we were able to dine calmly in the Room. We stayed with a newborn, and they prepared various items such as a bed and amenities for us, which was very helpful. All the staff were friendly, and their thoughtful attention to detail made our stay very comfortable. The only thing that concerned me was that when I opened the bathroom window, I could smell cigarette smoke from next door (maybe?), so I ended up closing it. I understand it may be difficult to change operations, but it would have been even better if all Rooms were non-smoking. Overall, we were very satisfied.
- 5.00ミミmimiวันที่โพสต์: 23/2/2026
Thank you for your hospitality. It was a dog-friendly Accommodation.
We stayed as a family of three with two small dogs in a Room with a private dog run. The Room was spacious, and the non-slip flooring made it safe and comfortable for our dogs. Puppy pads and paw wipes were also provided, which was reassuring. The dog run was covered with wood chips, and our dogs happily played there. There is no large public bath, but the in-room open-air bath has great water quality, so we enjoyed it many times. The meals served in the Room were delicious, and we were able to relax. I think even large dogs could stay here without any issues. There is a 200V charger in the parking lot, but it requires a Reservation and comes with an additional fee. We noticed some footsteps from the second floor until late at night, but since this isn’t an exclusive-use property, that’s understandable. It’s very close to Gora Station, making sightseeing very convenient. The staff were polite and spoke kindly to our dogs—I almost felt bad for how attentive they were. Thank you very much for your wonderful hospitality.
- 3.00lemon3วันที่โพสต์: 9/2/2026
The Room was disappointing.
I stayed in a first-floor Room with a wood-chip garden. The Onsen was fed directly from the source and was very good. However, the garden was surrounded by walls and felt enclosed. The Room was also small, and the furniture felt like that of a Business Hotel. The cleaning was thorough and everything was clean, and the staff were very pleasant and provided great service, but I don’t think I would stay again. The meals were Japanese for both nights, and on the second day I ended up leaving quite a lot. It would be nice to have a Western option. Even just some plants or flowers in the Room or garden would help reduce the closed-in feeling.
- 5.00一休レジーナวันที่โพสต์: 2/2/2026
Everything is excellent, but?
I enjoyed the open-air bath in the Room five times, and the staff’s hospitality—and of course the food—were outstanding. However, one thing concerned me: a young female staff member stood by the gate at the entrance in the cold, continuing to wait to greet arriving guests. It was an extremely cold day with light snow falling, and I felt very sorry for her—it was heartbreaking. These days most people arrive using navigation systems, so I wondered whether this level of service is really necessary.
- 4.83黒犬家วันที่โพสต์: 13/1/2026
Dog-friendly Accommodation
Having stayed at several accommodations in the Regina group, all of which are dog-friendly and leave a good impression, this particular accommodation stood out as especially welcoming to dogs. From check-in to in-room dining, the staff interacted with our dog at various moments, leaving them looking very satisfied. The meals served for in-room dining were delicious and flawless. The room's private open-air bath was a great feature, allowing use at any time. However, since there are no vending machines available, it might be slightly inconvenient if you need drinks like alcohol at night. It’s recommended to purchase and bring them beforehand.
- 4.67てんねんまりおวันที่โพสต์: 30/11/2025
Delicious meals
The warm smiles of the staff were so comforting, allowing us to relax and unwind. Even our little one, who was initially anxious in an unfamiliar place, was lovingly cared for and happily wagged their tail. The meals are the most important part for me as a pet owner. I find joy in savoring delicious dishes little by little, and with such a variety offered, I enjoyed every bite in no time—it was pure happiness. The flavors were just to my liking, with a gentle taste enhanced by rich dashi broth. I look forward to visiting again. Thank you!
- 5.00ゆこもかวันที่โพสต์: 22/11/2025
A Reward for Your Family
I recently stayed at Regina Resort Hakone Ungaiso. Thank you for the wonderful hospitality; all the staff were always smiling and amazing. Even our dog seemed to enjoy it! The meals, in particular, showcased the chef's dedication, and I was pleasantly surprised by how sweet and delicious the rice was. Every dish was excellent. Having stayed at many places before, this resort ranks in my top three. Everything was so good that I didn’t leave a single bite behind. I look forward to visiting again in the future!
- 5.00峰鶴さんวันที่โพสต์: 20/11/2025
The staff provided excellent service.
The staff were amazing. They were very kind to my dog, and I truly appreciate it. My dog was also very happy.
- 4.67ringoooวันที่โพสต์: 13/11/2025
I have visited vario...
I have visited various facilities because I love Regina, but this one was particularly satisfying. Our family dog is usually very shy and doesn't warm up to anyone, but here, she became attached to two female staff members, which surprised us. Perhaps dogs can sense these things (laughs). She also seemed to adore the staff member in charge of serving meals and eagerly waited for her arrival with excitement. Additionally, a male staff member kindly provided the bus schedule promptly and noticed when our dog needed water, preparing it right away with care. Thanks to all the warm support from the staff, we had a very comfortable stay. We would love to visit again!
- 4.67のんべえふぁみりวันที่โพสต์: 2/11/2025
Highly Satisfied
We have stayed at various accommodations that allow pets, but this accommodation is among the best. Each time, we prioritize hospitality, meals, and services for pets. For us as a senior couple with a senior dog, our main goal for travel is to relax in a comfortable room, enjoy the onsen, and savor delicious meals. Perhaps younger and more energetic large dogs might benefit from having a spacious dog run. Although it can be difficult to secure a reservation here, we would love to stay again.
- 5.00プードルの男の子วันที่โพสต์: 2/11/2025
Satisfaction guaranteed at 200%!
This is probably my 5th or 6th stay, and every time I leave feeling extremely satisfied and happy. This time, something truly wonderful happened for our dog, and I am filled with gratitude. Not only was the meal for our dog excellent, but the in-room dining was also incredibly delicious. This is an accommodation I would want to visit even if I no longer have a dog in the future.
- 5.00sangchu.ciaoวันที่โพสต์: 6/9/2025
It was our first tri...
It was our first trip with our beloved dog and our first stay at Regina Resort. There were various experiences, but in one word, it was an excellent Hotel, and we definitely want to stay again. During our stay, due to our carelessness, there was a small accident involving our dog. However, the staff responded with such kindness and warmth that we truly felt saved. Our dog might have been momentarily startled, but thanks to the heartfelt support from check-in to check-out, we were able to spend our time with peace of mind. The food was delicious, and we are filled with gratitude for the warm atmosphere throughout the Hotel. Thank you so much! We will come again.
- 4.17@franzวันที่โพสต์: 8/8/2025
It was great.
The comfort of the room, the hospitality of the staff, and the delicious food were all excellent. However, there was one unfortunate issue with cleanliness. We trust your assurance that such incidents will not happen again and look forward to visiting again in the future.
- 5.00KUROKOGEวันที่โพสต์: 8/8/2025
We offer excellent service and hospitality.
One of the few pet-friendly accommodations we can visit without a car. We stayed here before and were very satisfied, so we made a reservation again this year. Conveniently located just a short uphill walk from Gora Station. The flooring and in-room dining are designed to ensure comfort for your beloved pet. Amenities and pet supplies are well-prepared and available for use. There is also a variety of meals and treats for pets to choose from, which was delightful. The staff showed great affection towards pets, making our dog extremely happy. On our way back, they even provided an ice pack for our pet's carrier bag, allowing us to travel home comfortably even in the heat. Of course, the quality of meals and the relaxing baths were exceptional for humans as well. We enjoyed a luxurious time at this accommodation.
- 5.00おおまさりวันที่โพสต์: 24/7/2025
Relax and unwind.
This is our second stay at this accommodation. Once again, despite bringing along our barking dog, the kind staff made both the dog and us feel relaxed and refreshed. Having meals in the room was truly stress-free, allowing us to savor the dishes at our own pace—absolutely satisfying. We are grateful for your thoughtful consideration as one of us has mobility issues. Thank you very much. We hope to visit again!
- 5.00ひわけんวันที่โพสต์: 23/7/2025
You have become a member.
Completely satisfied, I was amazed to find such an Accommodation. It's already hard to secure a Reservation, so I hesitate to share this too widely. However, I am posting this in honor of the Hotel and its staff.
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