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- Orion Hotel Motobu Resort & Spa
- Orion Hotel Motobu Resort & Spa รีวิว
- NT32ME51C34รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Orion Hotel Motobu Resort & Spa
- ห้องพักและสิ่งอำนวยความสะดวก4.62
- สิ่งอำนวยความสะดวก4.58
- การบริการลูกค้า4.55
- อาหาร4.29
- น้ำพุร้อน・อ่างอาบน้ำ4.40
- ความพึงพอใจ4.50
Stay during New Year's holiday
I stayed for the second consecutive year during the New Year holidays. The room was spacious and more than sufficient for three people. However, it was disappointing that although the reservation mentioned triple proper beds, the third bed turned out to be a sofa bed. Amenities were minimal, with no bath salts or moisturizers provided, so bringing your own is necessary. It would be great if an amenity bar could be set up near the front desk. During nighttime bathing from 9:30 PM to 10:30 PM, there was no hot water from either the shower or faucet, which was very inconvenient as I was in the middle of shampooing—this happened on two consecutive nights. The same issue occurred in the morning between 5:30 AM and 6:00 AM. While it may have been a cold season, I believe improvements are needed for what seems to be insufficient boiler capacity for guestroom demand. Breakfast was a buffet featuring local ingredients and highly satisfying overall. However, on the second day due to venue renovations, breakfast took place in a banquet hall where poor layout caused frequent congestion. For example, salad dressings were placed before salads instead of after them—a confusing arrangement—and warm drinks were located near one entrance while cold drinks were at an opposite corner across from it, making access inconvenient. Operations also seemed unable to keep up with demand; improvements are desired here as well. For dinner service at Capella and Curry restaurants both meals were deliciously satisfying! Overall my stay allowed me relaxation despite encountering several inconveniences along way—it’s uncertain whether family will choose return again next time but we’re discussing possibilities together now meanwhile staff efforts left positive impression so looking forward seeing future developments ahead thank-you much hosting us this occasion!
- ห้องพักและสิ่งอำนวยความสะดวก2
- สิ่งอำนวยความสะดวก4
- การบริการลูกค้า3
- อาหาร4
- น้ำพุร้อน・อ่างอาบน้ำ1
- ความพึงพอใจ3
- 5/1/2026~
- 3 คน 1 ห้อง
- [Ocean Wing] Ocean Twin
- รวมอาหารเช้า
การตอบกลับจากสิ่งอำนวยความสะดวก
Thank you very much for choosing Orion Hotel Motobu Resort & Spa for your stay. We are truly honored that you have chosen our accommodation once again. We are delighted to hear that you were satisfied with the spaciousness of the room and your family stay. However, we sincerely apologize for any inconvenience caused by issues such as bedding descriptions, amenities, and hot water troubles during bathing. We will work closely with the relevant departments to conduct inspections and make improvements to prevent similar occurrences in the future. Additionally, we deeply regret any inconvenience caused by the breakfast venue layout or buffet flow. We will review arrangements and operations to ensure a more comfortable dining experience moving forward. On a positive note, we are humbled by your kind words regarding meals at Capella and Curry as well as our staff's service. Your compliments inspire us to further enhance our services. Thank you for taking the time to share your feedback with us. For your next visit, we will strive even harder to provide an even more comfortable experience while addressing any inconveniences from this time. We look forward to welcoming you back in the future and appreciate your continued patronage of our hotel. Orion Hotel Motobu Resort & Spa General Manager