รีวิวและความประทับใจจากผู้เข้าพักที่ Onyado Fuugetsu Muhen - 2หน้า

(จังหวัดชิซูโอกะ/อิซุ・น้ำพุร้อนโอกาวะ) [ทั้งหมด 19 ห้อง]
คะแนนรวม
4.17
(238)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.19
  • สิ่งอำนวยความสะดวก
    3.88
  • การบริการลูกค้า
    4.23
  • อาหาร
    4.19
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.39
  • ความพึงพอใจ
    4.11
  • 5.00
    微糖な松ぼっくり

    We stayed here for m...

    We stayed here for my girlfriend’s birthday. The ocean view from the in-room open-air bath was incredibly refreshing. Getting around by cart felt special and was a lot of fun.

  • 2.83
    suuun.

    The front desk staff...

    The front desk staff were very polite and attentive. I had been looking forward to riding the monorail from the parking lot to the front desk, so it was disappointing that it was out of service, but they provided a Shuttle Service by car, which was very helpful. At check-in, there was no notice that “insects may be common,” so when insects appeared in the Room, I learned about it only after reading other guests’ Reviews on IKYU. If you are not comfortable with insects, you may want to reconsider staying here. We stayed as a group of three. There were two beds and a floor futon propped up in the Room, so I assumed staff would prepare it during dinner. However, when we returned from dinner it was still untouched. If guests are expected to set it up themselves, I would have appreciated being told at check-in… 【Room】 ・There were cobwebs in the corner of the tall narrow window next to the bed. ・The handset for the internal phone line from the front desk was quite dirty. Since we needed to use the internal line several times to contact the front desk and dining area, I wanted it kept clean. 【Dining Area】 ・There were many items on the floor around our feet—an empty medicine container and food that previous guests likely dropped. Since this was a tatami-style seating area where you remove your shoes rather than sit at tables with chairs, I unknowingly put my feet down and food stuck to my socks, which felt very unpleasant. We had breakfast at the same table as well, but nothing had been cleaned at all; I didn’t want to put my feet down so I kept them raised. ・There was a large spider on the window of one of the private dining rooms. ・The orientation of each person’s plates differed every time. All of the food was delicious, but this made me feel that their service fell short. ・When clearing dishes, a staff member dropped something onto the floor and dressing spilled onto it, but no one came back to wipe it up. Another staff member nearly stepped on it while bringing another dish over, so we had to point it out ourselves. Both dinner and breakfast were very delicious, and everyone at reception was kind and courteous. However, there were several disappointing issues regarding cleanliness overall, so I believe improvements are needed.

  • 3.00
    ttttz

    You might find yourself wanting to come back again.

    The view was amazing, but the Room was not cleaned thoroughly. Because I have a house dust allergy, I couldn’t stop sneezing… There was broken furniture, a musty-smelling air conditioner, and a lot of dust. I also saw two fairly large spiders. The food tasted average. I appreciated the semi-private dining area, though… Above all, please ensure thorough cleaning.

  • 4.83
    おんせん夫婦

    The Ultimate Relaxation

    We stayed for one night over a weekend in the latter half of April. This time we traveled by train and requested a Shuttle Service to pick us up at the nearest station. It also seems that even if you arrive by car, you take the Accommodation’s Shuttle Service from the parking area to the front desk. After seeing it, it made sense—the road from the parking area is only wide enough for one car and surprisingly steep, so if you don’t drive often, you might find it quite rough because you really have to press the accelerator. The front desk was very stylish with a calm atmosphere. They prepared a welcome drink by whisking matcha for each of us, and it was truly delicious. We rode in a golf cart from the front desk to our Room. Stepping out onto the spacious terrace from our Room, we saw lush green trees in the foreground and an expansive ocean view beyond! It was such a soothing space where all we could hear were Japanese bush warblers singing—we were genuinely impressed. The bath was slightly hot, but it felt like an Onsen quality that warms you through; during our stay we went in 5–6 times. There were many clouds that day so we couldn’t see the stars, which was disappointing, but there was only a gentle breeze and it felt a bit chilly—perfect conditions for enjoying an Onsen. Thank you to everyone at both the dining area and the front desk for your courteous and pleasant service. We take Onsen trips about twice a year, and we’ll probably come again. One thing I did wonder about: I hope getting around by cart is okay when it’s raining or during severe weather…

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  • 3.67
    mochi.ma

    The Room was wonderf...

    The Room was wonderful and we were able to relax, but unfortunately the staff member who guided us to the dining area spoke so fast that we could hardly understand the explanation. As it was an anniversary stay, we paid an additional fee to upgrade the dessert and informed them in advance that it should be served with a message written for my partner, but it was placed in front of me instead. When I pointed out the mistake, they apologized while laughing. Also, this stay was meant to be a surprise for him, but at checkout the statement—although it should have been under my name—was fully visible to him as well. It was very disappointing.

  • 3.50
    ミカ76

    The accommodation was good, but...

    Because the Accommodation is far from the parking lot, you need to take the Shuttle Service from the parking area to the Accommodation. Unfortunately, the driver who picked us up was disappointing. First, even when explaining the boarding order for the Shuttle Service, he was very curt. When I handed him my favorite Boston bag to place on the front passenger seat, he put it on the floor without asking instead of on the seat, which surprised me. When I told him to place it on the seat rather than at his feet, he moved it back onto the passenger seat without apologizing and with an annoyed attitude. On our return trip, a different driver assisted us and was very kind. Without being asked, he placed our bag somewhere other than at his feet from the start and handled everything politely. I would like to give 1 star for service, but since all other staff were very nice, I will rate service as 2 stars. I have stayed at many Ryokan before, but this was my first time encountering a staff member who was so blunt and handled a guest’s luggage so carelessly—so I decided to post this review. The atmosphere of our Room and the in-room bath were very comfortable. In particular, the ocean view from our Room was wonderful and made me want to return again. At first I thought there might be a smaller amount of food than expected, but everything tasted great, and we enjoyed dining in a private room with a pleasant atmosphere. The electric cart used to travel between reception and our Room or dining area was also fun.

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  • 4.67
    じょにーといっしょ

    For two people (a couple)

    Now that child-rearing has settled down, we traveled together for the first time since our honeymoon. Every year, we take a family trip over the New Year and stay in a Room with an open-air bath. This time as well, my husband wanted a Room with an open-air bath, so we chose this Accommodation. It was reasonably priced and the Room itself didn’t feel luxurious, but the balcony was spacious, and the open-air bath was large enough for 3 to 4 people. The water temperature was just right, and we spent about 80% of our stay in the bath. With nothing blocking the view and no need to worry about others around us, we were able to enjoy a spectacular open-air bath with amazing scenery. I didn’t see them myself, but my husband said he saw three deer walking by. The meals were delicious, and each next dish was brought out at just the right time—we were very satisfied. A Review mentioned that the monorail wasn’t running due to fallen trees. Since some time had passed, I hoped it might be operating again, but it still wasn’t running, which was disappointing. All of the staff were kind and provided heartfelt hospitality.

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  • 5.00
    ムーニャン

    We had a relaxing stay!

    The complimentary welcome matcha and Japanese sweets were wonderful, and the gift of a face mask pack was a pleasant surprise—especially appreciated by women. The open-air bath in the Room was also amazing. The meals were delicious, and we were able to enjoy them at a relaxed pace in the Room. We would love to visit again.

  • 5.00
    ちびき1109

    We had a wonderful time.

    Despite the bad weather, we were completely satisfied with both the open-air bath and the meals, and had a wonderful time. Choosing this Accommodation for my birthday was absolutely the right decision.

  • 4.67
    金の鳳凰座

    We had a great time!

    We stayed here to celebrate a friend’s birthday! It was wonderful! Thank you very much!

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  • 4.67
    ai13

    We had a wonderful stay.

    Although the walk from the station to the check-in building was up a fairly steep hill, we requested the Shuttle Service and everything went very smoothly. From the management building to the accommodation building, you ride an autonomous cart, which effortlessly drives itself up another steep slope—surprisingly entertaining and fun every time. Even though it was a cold season, cardigans and coats were prepared in the Room, which was a thoughtful touch. Given its high location, the view from the window was outstanding—endless blue sky and ocean. Watching the sunrise from the open-air bath in our Room was truly luxurious. Both dinner and breakfast were excellent: not only splendid alfonsino (kinmedai), but also abalone, spiny lobster, and a tasting of local Shizuoka sake—exactly the kind of gourmet experience you hope for on an Izu trip. My elderly mother and aunt were very satisfied as well. If I had to mention drawbacks: when three of us stayed, the third futon felt rather worn; and while it may be unavoidable, choosing a first-floor unit in the accommodation building meant we could hear footsteps from upstairs guests. For those reasons, I deducted one star for each point.

  • 5.00
    ゆーりゃ

    The Best Way to Show Your Grandmother Your Appreciation

    I stayed at “Fugetsu Muben” in Izu with my grandmother. The ocean and sunrise view from the open-air bath in our Room was truly beautiful, and we were able to spend a slow, luxurious time. My grandmother was also very happy, and I feel it was the best way to show my appreciation. Because meals were served in a private dining room, I could focus on talking with her, and we kept saying how delicious everything was. Getting around by cart was also a lot of fun. The staff were warm and welcoming, and it was a wonderful Accommodation—perfect for spending time with someone special. I would love to visit again.

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  • 4.17
    ワコワコ

    First, you should fi...

    First, you should fix the trolley. The toilet paper holder was broken, which was frustrating. I stayed on the first floor, but the footsteps and voices from the second floor were also loud. The view from the in-room open-air bath was nice.

  • 4.83
    温泉付き個室の素晴らしさ

    We had a relaxing stay.

    We stayed for one night on the Tuesday right after a three-day weekend. It was a birthday trip and our first visit to Okawa Onsen. Thank you for upgrading us to a different Room, which allowed us to relax and enjoy our time. We also appreciated the welcome drink of light matcha and Japanese sweets. Getting around by cart felt like an amusement park and was exciting, and thank you to everyone at the dining venue for your thoughtful service and delicious food. The weather wasn’t on our side, but we still had a wonderful time. One small thing: we couldn’t raise the temperature on the toilet’s washlet, so it was cold—but it became something my spouse and I ended up laughing about. Thank you very much for taking care of us.

  • 4.83
    あんこ88

    We’d love to stay here again.

    I had a very relaxing stay. The bath was the perfect temperature—wonderful. The sunrise from the bath was absolutely beautiful. The meals were delicious, and I ended up eating too much (laugh). The cable car was out of service, but an unmanned cart came to pick us up from the front desk. I was a bit concerned that footsteps might carry to the floor below, but we still had a great time. I’d love to visit again.

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  • 4.00
    サンちん

    Great bath

    Many Accommodations offer an open-air bath, but this one had the perfect view and water temperature (may vary by person), so I ended up soaking in it many times.

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  • 4.17
    姉さま

    I think it would have been comfortable if I were 20 years younger.

    Three of us stayed here (two in our 50s and one in our 80s). Both breakfast and dinner were very delicious, and all three of us were extremely satisfied. The Room had wooden flooring, a sunken kotatsu, and the dining area also had a sunken kotatsu; both were quite deep. As we’ve gotten older and less flexible, it was difficult to get out, so unfortunately we couldn’t fully relax in the Room or the dining area. This was due to us not checking the Room details carefully for this last-minute trip. The open-air bath is deep at the bottom, has no handrails at all, is slippery, and has sharp edges, so please be careful when entering. It is a wonderful free-flowing hot spring bath, and even three women can bathe together comfortably. The atmosphere and service from the front desk staff were excellent. Thank you very much for your hospitality.

  • 4.50
    ハナプリメ

    We had a wonderful vacation.

    Thank you for a wonderful, relaxing stay. The views were great, and the stars at night were beautiful. If the streetlights had been off, we might have enjoyed an even more spectacular star-filled sky.

  • 2.83
    とんこさん

    Feedback from Repeat Guests

    I stayed again with my son because we had a great experience last time. Coincidentally, it was the same room. However, since this was a last-minute Reservation and I didn't check thoroughly, there were some disappointing points: 1. The view from the monorail was interesting before, but this time it was out of service and replaced by shuttle cars. 2. Being on the first floor, the noise from footsteps on the second floor was quite loud. 3. The temperature of the private open-air bath attached to the Room felt slightly low. 4. As it’s winter, heating is necessary, but I couldn’t relax due to constant noise throughout the night; unfortunately, it wasn’t adjustable with a remote control. 5. The most disappointing part was the lobster dish—I expected fresh and firm texture as standard for such cuisine but found it poorly seasoned and seemingly old; its mushy texture made me question its freshness entirely (it even felt like mousse). Food poisoning from seafood is concerning! If freshness isn’t guaranteed, please don’t label it as premium kaiseki cuisine—it didn’t meet expectations at all (a shocking first-time experience in my life). 6. On a positive note, as always, the view from our Room's open-air bath with natural hot spring water remained stunning—especially under a full moon reflecting on Sun Road!

  • 4.33
    モモオ

    The bath was excelle...

    The bath was excellent. It was private and enjoyable as we didn't encounter other guests. However, regarding meals, although they were served in the room, the dishes were somewhat cold, especially soups, which reduced their taste. We appreciated the personalized Shuttle Service to the station.

  • 3.33
    A-Z

    What a waste!

    The onsen and scenery were enjoyable. The private dining experience was pleasant with good flavors and atmosphere. However, the poor operation was truly disappointing. I believe customer service greatly impacts the satisfaction of a trip. During breakfast, the cart from the room to the dining area didn’t stop, and I had to jump off after it went around three times. It was frightening. I informed a young female staff member about this incident, but I wonder if it was reported to her supervisor or higher management? At checkout, when I contacted the front desk, they said they would call once the cart arrived, but I ended up waiting for about 30 minutes. The apology felt insincere with just a casual "sorry," which didn’t convey genuine regret on their part. I made sure to contact them within checkout time as not to cause inconvenience and waited ready in my coat and shoes... If it was going to take 30 minutes, they should have informed me beforehand. What if someone had a train or other plans? It would be very problematic. Overall, it feels like "not worth the price." This accommodation might be fine for casual trips but is unsuitable for important occasions. Despite looking forward to this stay, I left feeling disappointed and unsettled on my way home.

  • 4.17
    お陽様

    Satisfied overall, except for the trouble.

    Thank you for your hospitality. However, this time there was a serious issue. The drain under the wall where the Onsen water from the open-air bath flows out was completely clogged with leaves, moss, and sludge, and dirty water had pooled to the point that it was about to back up into the tub. It felt too unpleasant to remove by hand, so I used the net that was provided and cleaned it. It was heavily clogged and not draining at all, and removing the moss and sludge was difficult. The dirty water had backed up and pooled right near the door. I believe that if I had bathed one more time, it would have overflowed back into the open-air bath. That would have been extremely unhygienic. Also, the outside area where the Onsen water flows was covered in moss. I think fallen leaves, moss, and sludge completely blocked the drain. I removed a large amount of filthy sludge and moss—about a palmful—and felt relieved once it started draining again. It was very dirty. Since only a net was available, I had no choice but to use it—please wash it thoroughly. Did the previous guest not notice? I understand that removing fallen leaves, moss, and slime is difficult work, but it can become unhygienic and a breeding ground for bacteria. Please ensure this never happens again. Normally there is always a loud sound when soaking causes water to flow out during drainage; this time there wasn’t any sound, which is how I noticed. If I hadn’t noticed, just thinking about dirty water backing up into the tub is horrifying. I have been staying at this Accommodation for many years, but this is my first time experiencing something like this. I never expected to end up cleaning a drain instead of enjoying a soak. Still, I’m glad I noticed. Other than that issue, everything was as good as always. The Reservation center staff were also very pleasant and helpful. Thank you as well to both the male staff member who provides Shuttle Service at reception/front desk and all staff for your consistently friendly service. Dinner was delicious too. The rice tastes better when cooked in an individual pot. Aside from this trouble, my stay was comfortable as usual.

  • 1.83
    chan32

    This was the most disappointing stay I’ve ever had.

    The Facility itself was well maintained, but there were several service issues that concerned me, and it did not turn out to be the stay I had expected. ■ Service & Hospitality - During dinner service, both the entrance door and the Room door were left open. - We were given a questionnaire sheet, but no pen was provided. - When we pressed the call button, staff entered without knocking or speaking first. - There was little explanation of the dishes, making it hard to tell which items were for children. - There was a large gap between when the children’s meal and the adults’ meal were served, so our child’s food arrived late. - When clearing dishes, some soup/spill from the meal was spilled and left as is. - During service, staff went in and out into the hallway wearing only socks, which felt a bit unhygienic. ■ Room & Facility - The Room was quite cold upon arrival. - The shower drain did not flow well. - The TV remote’s power button did not respond. - Despite it being winter, the toilet seat was cold. - There was no rice paddle in the rice container. The view was beautiful, but even if it were free, I would not stay again.

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  • 3.33
    GOODLUCK-777

    It is an accommodation I would like to visit again, but...

    Despite some disappointments, it was an accommodation I would like to visit again. Good Points: - Spacious and pleasant open-air bath - All staff members were excellent - High-quality hairdryer and amenities provided Areas for Improvement: - Meals were not served warm. - Staff serving meals did not understand basic table setting etiquette (e.g., chopstick placement, reversed positions of rice and miso soup). - The water in the open-air bath was lukewarm; after calling, it became excessively hot. - When informed that the cart had arrived, I stepped out of the room only to find that the cart had already departed automatically. - Breakfast was requested at 8:00 AM but arrived at 8:17 AM; when called, I was told to wait as they were still preparing it despite being asked for breakfast time in 15-minute intervals beforehand.

  • 1.67
    ホカホカ

    Water Outage

    After dinner, the water in the toilet stopped running. When I finally reached the front desk, they explained that if the facility's water tank runs low, it leads to a water outage. They only offered a routine apology and didn’t even come to check on the situation. It became clear this was a regular occurrence... I came here to relax in an Onsen, but there was no hot water from the shower, and even the toilet wouldn’t flush—unbelievable. Every time we needed to use the toilet, we had to scoop Onsen water from our private open-air bath with a washbasin and flush manually (the only saving grace was that it was natural flowing spring water). My husband and I took turns like a bucket relay team. Why is this place operating under such conditions? This is unacceptable at any level. How do they manage tasks like cleaning up after meals without running water? The issue wasn’t resolved until morning; even during midnight trips to the bathroom, we had to use washbasins... Incidentally, this day happened to be my birthday. At checkout, I thought they might at least offer some kind of discount as compensation—but there wasn’t any mention of it. I was so disappointed that I didn’t bother saying anything. This is unlike any accommodation I've ever experienced before. The lack of running water alone was such a major issue that other unpleasant incidents almost pale in comparison (like finding two long-legged spiders near the toilet and curtains or discovering one centipede in our bathtub; having meals served on an unclean table without placemats where chopsticks and spoons were placed directly; or seeing staff kick trays holding food because their hands were full). To top it off, even their monorail for transporting guests from parking lots to reception was out of order. It’s no surprise staff morale seems low under these circumstances. Needless to say, we will never return here again—a truly disappointing experience overall!

  • 3.00
    malu_sailing

    It's disappointing because it's my favorite accommodation.

    I have been using this accommodation once a year for several years. Unfortunately, this year's stay was marked by several disappointments. The monorail that climbs the steep slope was out of service due to rail damage caused by fallen trees from heavy rain. Additionally, the electric cart used to reach each room after ascending was severely damaged and could not start even when pressing the switch. A staff member mentioned that cart malfunctions have been frequent recently, which made me question its safety. Furthermore, after checking in and entering the room, I couldn't use the onsen for nearly two hours. The bathtub had no water filled, and the water flow was extremely slow with lukewarm temperature. When I called reception to increase the water flow rate, it suddenly gushed out at an intense speed with scalding hot water—so hot it could cause burns. It would have been better if they had prepared it properly before guests arrived (I had to call again to adjust it as it became too hot). The disappointments didn’t end there: - The decorative wall of indirect lighting near the bed's headboard was left unfinished with exposed plywood. - The window glass still showed remnants of poorly removed film. - Stone panels outside the bathtub were peeling off. It seemed like maintenance work in my room wasn’t completed before allowing guests in—a very unfortunate state. Even meals felt noticeably downgraded compared to previous visits, leaving an overall disappointing impression. However, this accommodation has great potential originally; if proper maintenance is done and areas needing improvement are addressed thoroughly, guest satisfaction can definitely increase. Despite all these issues during my stay this time around, there’s still something undeniably appealing about this place that makes me unable to say "never again." I understand there may be challenges related to staffing or operational costs causing some lapses in service quality; however, I believe there are many aspects that can be improved upon. Looking forward to seeing improvements next time!

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  • 4.83
    & mikeneko

    Truly "Infinite Beauty of Nature"

    As the name of the accommodation suggests, the environment was wonderful, and we had a lovely night. The first ride was thrilling and even adults couldn't help but get excited. The front desk staff were all kind, the meals were beautifully presented with great attention to detail, and the room's bath was fantastic. If I had to point out one issue, it would be that the body soap didn't rinse off well. It took a long time to wash it off with the shower, and I worried that the soapy water might flow from the washing area down to the outdoor bath via stairs. Thankfully, since the outdoor bath and washing area are separate, it wasn't an issue in this case. Also, I would appreciate having two bath towels provided per person. Other than that, everything was perfect! Apologies for posting this review late!

  • 2.83
    Ben Papa

    There were various experiences.

    Used for our 35th wedding anniversary. Here are some points of concern: - Cable car malfunction - On-site cart parked in a different location - Entire facility water outage for about 30 minutes; we had to inquire about restoration, and no follow-up confirmation was provided after requesting it. - One toilet paper holder was broken. - The seasoned rice lacked flavor. - Requested rock ice, had to remind twice, and it took over 30 minutes to arrive. - Despite noting our anniversary during check-in, there was no acknowledgment or gesture. - The call bell at the dining area was broken. - Waited for the cart after breakfast longer than expected. - No stained glass on the window as shown in photos or descriptions. The bath experience was excellent!

  • 2.83
    シゲクニタカシ

    You have reserved the "Second Floor Building, Second Floor Room - Mugen Kaiseki Course."

    I chose this accommodation with a private open-air onsen overlooking the sea, based on its high review ratings. The lobby had a luxurious atmosphere, raising my expectations from the moment I arrived. This time, I reserved the "Second Floor Room in Two-Story Building with Mugen Kaiseki Course." One memorable experience was traveling to the room using an automated carrier vehicle, which added a unique and enjoyable touch to the stay. Upon entering the room, I noticed that there was insufficient water in the open-air onsen for bathing. However, after contacting the lobby, they promptly adjusted it remotely. That said, it felt slightly concerning that the bath wasn’t pre-filled upon check-in. Nevertheless, both the ambiance of the room and its location were exceptional; I thoroughly enjoyed multiple soaks in the open-air onsen. For dinner, I opted for what was described as their "Premium Kaiseki Course," which I had been eagerly anticipating. Unfortunately, overall attention to detail and warmth in presentation seemed lacking in many dishes. The fish dish left no lasting impression; even Shizuoka’s signature wasabi leaned more towards spiciness than aroma—somewhat disappointing. The abalone bagna cauda felt cold as if pre-plated and refrigerated beforehand. The main course of Wagyu sirloin steak also fell short due to issues with cooking precision and presentation; seasoning options were limited to garlic sauce without alternatives like salt or wasabi. Overall, while aspects such as rooms, views, and facilities were outstandingly impressive from a hardware perspective—the culinary experience lacked elements of seasonal Japanese refinement or delicate flavors that might resonate more deeply with domestic guests rather than catering primarily to inbound travelers. The facility itself is top-notch and made for a comfortable stay overall—I look forward to seeing improvements in these areas moving forward!

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  • 4.50
    夢8008ちゃん

    Very satisfied.

    The food and scenery were excellent. It was unfortunate that the private monorail was unavailable.

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