Niigata Grand Hotel

A dusty, unsanitary Room

I visit Niigata often and usually stay at ANA Crowne Plaza Hotel or Hotel Italia Ken, but this was my first time staying at Niigata Grand Hotel. I arrived early and went to leave my luggage, but the male staff member at the front desk was curt and unpleasant, which immediately gave me a bad feeling. When I returned at check-in time, the process was poorly handled—they hadn’t even confirmed the courier package I had sent in advance. Because it’s an older Hotel and I was concerned about wear and tear, I made a Reservation for the “[Renovated in 2022] Hollywood Twin: Non-Smoking (23 m²)” Room (Twin). However, the hallway to Room 401 was dimly lit and felt like a run-down rural Business Hotel. The Room itself looked nothing like a renovated space—just cheap and sparse furnishings. Worse still, there was dust everywhere: around the bedside clock area, on top of the bed light, around the wall light above the pillows, and on the desk under the TV—there were no signs it had been wiped down at all. It was simply filthy. When I reported this to the front desk, they said they would change my Room. The person who brought the new key was that same rude male staff member from earlier. The second Room also had dust built up around the bed area and desk; I checked it together with a staff member. This is an unhygienic Hotel where cleaning is clearly not done properly. If they would refund me, I would rather move to another Hotel. Even Toyoko Inn or other Business Hotels have stricter cleaning standards and are more comfortable to stay in. It also takes about 15 minutes on foot to Furumachi, there are no convenience stores nearby, and it’s very inconvenient overall. I will never stay here again. This experience reminded me that what I normally receive as “standard” service is actually high-quality hospitality. From now on, even if it costs more, I will choose Hotels I can trust—this turned out to be a valuable lesson for me."""