รีวิวและความประทับใจจากผู้เข้าพักที่ Hakuba Mizubasho Onsen Hotel Sierra Resort Hakuba - 2หน้า

(จังหวัดนากาโน่/ฮาคุบะ・ที่ราบสูงสึกาอิเกะ・น้ำพุร้อนโอจิคุระ) [ทั้งหมด 74 ห้อง]
คะแนนรวม
4.46
ดี (126)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.53
  • สิ่งอำนวยความสะดวก
    4.50
  • การบริการลูกค้า
    4.41
  • อาหาร
    4.34
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.53
  • ความพึงพอใจ
    4.44
  • 4.17
    NORさん

    Onsen is amazing!

    The design of the Onsen facility is excellent!

  • 5.00
    きつね！

    This was my first ti...

    This was my first time staying here. The layout of the accommodation was easy to navigate, and the view of the courtyard was absolutely beautiful. The French course dinner was delicious and even enjoyable for my picky middle schooler. Although we didn’t use the private open-air bath, it’s great that it’s available for free. The kids loved the welcome drink, Calpis Amazake, so much that we’re planning to try making it at home. It was a one-night stay this time, but next time I’d like to have a multiple night stay and relax more. If I may make one suggestion, having a checkout time at 11:00 AM would allow for a more leisurely experience. It’s definitely a hotel worth paying extra to extend your stay! Thank you also for the Nagano-grown rice souvenir! If there’s another opportunity, I’d love to stay here again!

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  • 4.00
    もいお＆もいもい

    Please cherish the moments so far.

    As a returning guest during summer vacation, I found the comfort of the bath and the beautiful scenery of the Facility to be as wonderful as ever. These are major attractions of this Hotel. However, I noticed some changes compared to last year. The olives and cheese previously offered in the lounge were replaced with snacks. Additionally, the rackets in the table tennis corner and play equipment in the courtyard were quite worn out. I had a French course meal for two days, but there were some issues with service. The staff serving seemed inexperienced; they cleared plates while food was still being eaten and handed over ink-stained pens that left my hands dirty. It felt like they were rushing to finish quickly, which was disappointing considering that it is not an inexpensive stay. On the third day, I had Chinese cuisine instead, which was delightful—the chef's explanation was excellent, and they even added a special touch to dessert knowing I am a repeat guest. This made me very happy! Since there seemed to be fewer guests for Chinese cuisine compared to French, perhaps promoting it more would be beneficial. Many guests likely come here seeking relaxation at this Hotel nestled at Hakuba’s base. It would be great if you could revisit what has been taken for granted so far and make improvements where needed. I look forward to staying again next year with hopes for positive changes!

  • 5.00
    sowakatk

    Every spot is picture-perfect.

    A wonderful Hotel. I visited after 8 years, and it was very comfortable. I felt refreshed.

  • 4.50
    スキエミン

    It was wonderful.

    We stayed as a family and were impressed by the relaxing atmosphere surrounded by lush greenery. The food was also very delicious. We would love to visit again!

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  • 5.00
    お昼のおしらせ

    Hakuba is amazing!

    I stayed here last year and wanted to stay again, and fortunately, it became a reality. This is a top-class hotel in every aspect. The rooms are spacious and luxurious, with great views surrounded by nature, making it a very comfortable accommodation. The view of the Alps from the open-air bath is stunning, and the drinks and ice cream after bathing are such thoughtful touches. This is a resort I would love to visit again next year. Thank you once more!

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  • 3.50
    ブラックジャックは正直者

    What a waste!

    The accommodation, including the large public bath, was clean and overall of a very high standard. However, I strongly felt a lack of hospitality in the following aspects of customer service: ① Regarding dinner time restrictions: Before my stay, I received one call from the hotel on my mobile phone during work hours, which I could not answer. No voicemail message was left. At check-in, I was informed that dinner times were limited to "before 5 PM" or "just before 8 PM" due to my unavailability during that call. It was disappointing that there was no prior consideration or follow-up contact. ② Incorrect billing at checkout: At checkout, charges for bottles of red and white wine—which we did not order—were included in the bill. When I pointed out the error, only a light apology was given before presenting me with a corrected receipt for signature. Given the situation, it would have been appropriate to receive a more formal apology from a department manager or person in charge. ③ Breakfast buffet quality and crowding: The breakfast buffet had limited options and felt significantly lower in quality compared to dinner offerings. Additionally, despite families of similar size staying at the accommodation, no specific breakfast times were assigned; this led to significant crowding during certain time slots. I mention these three points as constructive feedback. While it may have been peak season with many part-time staff members working, overall staff responses felt careless and inadequate. Considering an accommodation fee exceeding 50,000 yen per night per room, I hope staff training on guest service will be further enhanced moving forward.

  • 5.00
    スー先生

    Everything is comfortable.

    Perfectly sized accommodation. Inclusive offerings such as free drinks, light snacks, and late-night meals. A forest view from the onsen and private onsen. We enjoyed both French and Chinese cuisine courses, but were especially impressed by the Chinese chef. Although we couldn't play table tennis as it was always in use, we enjoyed badminton in the garden, billiards, and darts. Our family had a wonderful time enjoying both nature and activities at a relaxed pace. We would love to visit again!

  • 5.00
    蓼科maru

    Highly Satisfied!

    We stayed in the Junior Suite for the first time with guests from Kumamoto. The design blends beautifully into the wonderful surroundings, and everyone was extremely satisfied! Although it seemed there were many inexperienced staff due to the busy season, their freshness was endearing. We will definitely come again!

  • 5.00
    ちぃちゃぁぁぁん

    Dinner is excellent.

    It was my first time staying here, and I felt kindness in every detail. The light snacks available outdoors, the lounge service, the drinks and ice cream after enjoying the Onsen, and the well-maintained garden. Above all, I was amazed by the high quality of the French dinner, which brought smiles to everyone’s faces. Thank you for all your kindness!

  • 4.33
    good1225

    An accommodation experience that shines with a sense of openness and the charm of onsen, though the meals leave something to be desired.

    Stayed for two nights with family. The accommodation was exceptionally clean and provided a comfortable stay. The building is relatively new, with spacious common areas and guest rooms designed to allow natural light, creating an open and inviting atmosphere. Located in a quiet environment, it offered a relaxing experience throughout the stay. Guest Rooms The guest rooms were spacious and open, with excellent cleanliness. The furniture and interior were unified in calm tones, providing a comfortable space suitable for families. Soundproofing was also effective, ensuring privacy for guests. Onsen Facility The onsen included a large public bath, indoor bath, open-air bath, and cypress bath—all spacious and particularly the open-air bath offered great openness. Chilled water was available after bathing—refreshingly cold and of high quality—perfect for post-bath relaxation. Additionally, complimentary milk drinks (plain or coffee-flavored) and ice cream were provided as part of thoughtful hospitality. Meals Breakfast was served buffet-style with fresh vegetables, fruits, juices standing out in quality; overall average but reliable with staples like sausages, fried eggs, miso soup, curry offering familiar flavors. Dinner (course meal), however had room improvement: separate courses catered adults versus children featuring premium ingredients such as scallops beef seafood yet dishes felt pre-prepared arriving cold overly seasoned masking ingredient essence detracting satisfaction suggesting possible chef absence or lack expertise impacting facility-wide satisfaction negatively noticeable needing attention urgently resolve elevate dining standards matching rest offerings potential revisit-worthy status

  • 3.50
    k959

    Looking forward to evolution

    A long-established hotel in Hakuba, with a location that stands out compared to group chain hotels. The building has been renovated and regained comfort, but the balance feels somewhat off, leaving an impression of incompleteness. We strongly hope for improvements in the private bath system! It is disappointing as it does not prioritize guests. Guests should not be made to compete for access. The unclear instructions and unnecessarily complicated process requiring email addresses and phone numbers for what should simply be a reservation are frustrating. Additionally, there seems to be a program error where multiple night stay guests' email addresses are rejected on subsequent days—this needs improvement. The meals are not extravagant but are creatively prepared and highly satisfying. The traditional-style bathhouse offers great satisfaction; however, the lack of proper temperature management in the private baths is regrettable, especially considering many families with small children visit this hotel—it could lead to accidents if left unaddressed. Is this a good accommodation or a careless one? Is it guest-first or prioritizing staff convenience? While perfection may not always be possible, we hope for thorough efforts toward guest-focused comfort across all aspects of service.

  • 4.67
    かどりーあや

    A Relaxing Hotel Surrounded by Nature

    This was my third stay, and I stayed for two nights. It was the perfect escape during the green season. While Kanto experienced extreme heat, the mornings in Hakuba were cool enough to feel a slight chill when staying still. The weather was great, with blue skies and lush green forests. The well-maintained garden was filled with blooming flowers, creating a truly relaxing atmosphere. I had a leisurely time—thank you very much! Although it’s slightly inconvenient to reach from the metropolitan area without a car, this hotel makes me want to visit again. Considering all the complimentary services offered, I think they are doing an excellent job for the Accommodation Fee charged. Even on weekdays with small children around, we could enjoy our meals peacefully without feeling like we were at a zoo! (I’ve had some unfortunate experiences at buffet-style hotels that welcome children but this one was fine.) The private bath was also satisfying. If I may add one wish—it would be amazing if it were an Onsen with flowing hot spring water. The French dinner wasn’t bad, but I particularly enjoyed the Chinese dinner—it felt like the chef put extra effort into it! For breakfast buffets, having more of a homemade touch would be nice; both mornings felt quite standard and didn’t have much variation in menu items. Overall though, this is definitely a Hotel worth revisiting! I'm even considering bringing my family next time. Thank you very much!

  • 5.00
    96yasu

    Everything is perfect.

    We stayed at the accommodation for a family trip and were very satisfied with the light snacks available and the private bath. In the garden, we enjoyed playing badminton. Although we checked in after 4 PM, we wished we had arrived earlier. Dinner was a delicious course meal, and the breakfast buffet was of high quality. We would love to stay here again.

  • 5.00
    mymccc

    A must-visit accommodation again.

    The onsen leaves your skin feeling moist and rejuvenated. Both the traditional Japanese house bath and private baths are clean, well-equipped, and comfortable. The post-bath massage chairs and complimentary milk are delightful touches. The French full-course dinner was incredibly delicious and impressive. Despite enjoying the extensive light meal service before dinner, the meal was so satisfying that it exceeded expectations. The hotel building and garden are quiet and beautiful, with a stunning view of the Hakuba mountain range in the distance, allowing for a relaxing and luxurious stay. The hospitality service is impeccable. This is an accommodation I would love to visit again and highly recommend to friends!

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  • 4.67
    ツトムさん

    Excellent environment

    The well-maintained surroundings are simply outstanding. The large public bath, relocated from an old Japanese house, is impeccably clean, and the quality of the hot spring water was excellent. However, one downside was that the noise from the room's air conditioning system was quite loud and somewhat uncomfortable.

  • 5.00
    七草五人組

    Exceeds expectations in satisfaction.

    It was a Hotel I found by chance, but the natural surroundings were wonderful, and both the Room and the food exceeded my expectations. While many Hotels offer welcome drinks, this one surprised me with not only soft drinks but also light snacks and wine, served in a spacious and relaxing Room rather than just a corner of the lobby. The cuisine had an elegant taste, allowing me to savor it leisurely over plenty of time. The traditional-style bathhouse and open-air baths were perfect for relaxing, and there were several private open-air baths with unique atmospheres to enjoy. It's definitely a Hotel that makes you want to visit again.

  • 5.00
    ゲスト

    It was absolutely excellent.

    I had always wanted to stay here, and finally, my wish came true as my schedule aligned with my daughter's. We made the reservation immediately. Upon entering the lobby, my daughter was thrilled, saying it perfectly matched her taste with its calm atmosphere and elegant furnishings. The lounge was also a very relaxing space that we visited multiple times. The room was cozy and comfortable, making us want to extend our stay for multiple nights. We enjoyed our time in the room thoroughly as we extended check-out until 12 PM. As for the bath facilities, we were delighted by the private onsen that could be used without a reservation whenever available—a perfect service for onsen lovers like us. The large public bath was spacious and beautifully designed in an old Japanese house style, living up to its name—absolutely perfect! We were also pleasantly surprised by the post-bath services. The meals were exceptional; both dinner and breakfast featured dishes that fully brought out the natural flavors of their ingredients. Everything was delicious and satisfying. We enjoyed walking around the hotel grounds, which contributed to a healthy and refreshing experience. Everything about this accommodation deserves full marks. We have decided to return regularly—planning monthly stays—to rejuvenate from daily fatigue. This is truly an amazing hotel where staying feels like a blessing. To all staff members: I know your work must be challenging, but I look forward to being in your care again in the future! Thank you so much!

  • 5.00
    ルーズショルダー

    Revisit

    I stayed for one night at the end of May, just before the rainy season. My previous impression of this accommodation was so wonderful that this trip was almost entirely about staying here. On the day of my stay, it was cloudy, and unfortunately, I couldn't see the panoramic view of Hakuba's three mountains from Iwatake Mountain Resort, which I visited just before arriving. However, during dinner, I had a memorable moment when I could see Hakuba's mountains perfectly framed beyond the courtyard from the restaurant. I also enjoyed using two private baths during my stay. The green curry that I missed out on last time due to timing lived up to its reputation and was absolutely delicious. My companion and I played table tennis and ended with one win each—I'll be back someday to settle our score!

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  • 3.67
    すぎちゃんさん

    The French dinner was absolutely delicious. The service was also very pleasant. Thank you!

  • 4.17
    モグさん

    As expected

    Many guests were wearing room slippers at the French restaurant, which was surprising. It was also my first experience not being given the key until exactly 3 PM. I don't understand the reason for making us wait 20 minutes.

  • 4.00
    トラベラーMK

    Cost-cutting and staff shortages?

    We stayed in a Superior Suite Room as a family of six. While we have used this accommodation several times in the past, this time we noticed cost-cutting measures and staff shortages. Regarding meals, the downgrade in the French course dinner was noticeable. Comparing it to photos from previous stays, the meat portions were thinner, and overall preparation seemed simplified. It was disappointing for a hotel that prides itself on its cuisine. Breakfast seemed unchanged; however, I was surprised to see an employee using their foot to kick open the kitchen door while clearing dishes. The room was clean due to recent renovations. However, for six guests, some tableware and coffee were only prepared for four people. Although we didn’t use them or inquire about it, I found this discrepancy puzzling. In terms of space, two people had to sleep on a large sofa bed when accommodating six guests. Since it had been pre-set as a bed beforehand, there wasn’t much seating available anymore. The room felt insufficient for six people to gather comfortably but adequate if just used for sleeping. The complimentary light snacks and drinks offered remain excellent services; however, dividing offerings by time slots has made it unclear what is available at specific times from a guest’s perspective—simplifying this might be helpful. The billiards and darts room is unavailable from evening until 10 PM out of consideration for adjacent Chinese restaurant patrons. However, post-dinner hours are often when families or friends wish to enjoy such activities together—finding solutions allowing usage during these hours would be appreciated. The traditional house-style onsen had its women’s bath switched with men’s due to roof damage caused by snow—a change explained via phone or email beforehand that we accepted without issue. First-time visitors in our group greatly enjoyed the atmospheric large bathhouse experience despite these adjustments; we hope repairs will soon allow unrestricted access again. While this review highlights some negative aspects of our stay compared with previous visits as loyal fans of this hotel—we sincerely hope continued innovation ensures it remains beloved by all who visit!

  • 1.67
    旅の介

    Not a Hotel, but a Simple Accommodation???

    It was a terrible stay. The lack of consideration from other guests and the hotel's inability to address these issues were unacceptable. I couldn't sleep at all due to loud voices, shouting, and singing from the courtyard, neighboring rooms, and downstairs until early morning. The noise continued past 4 AM. Despite calling the front desk multiple times, there was no response (the next day I was told that the front desk is available 24/7—then why no answer?). During my three-day stay, I encountered numerous frustrating and disappointing situations. The hotel should focus on properly training its staff and creating an environment where all guests can enjoy their stay comfortably. It felt like a lawless zone rather than a proper accommodation, which made for an extremely disappointing experience. This did not feel like staying at a hotel at all—I would like a refund. Here are some areas for improvement: 1) Ensure an environment conducive to sleeping during nighttime through early morning hours by prohibiting loud noises or singing outside late at night; enforce quietness in guest rooms as well. 2) Address inappropriate behavior in public spaces such as eating convenience store food while sitting barefoot in casual attire on lobby sofas daily; encourage guests to consume brought-in food inside their rooms instead. 3) Enforce appropriate dress codes in restaurants—guests wearing snow boots or goggles should be asked to remove them before entering dining areas; also remind barefoot individuals about wearing footwear while dining out of respect for others. 4) Educate employees who dominate shared facilities such as baths with loud conversations or inconsiderate behavior towards paying guests. There are many other issues that need attention too—but overall improvements must be made after assessing current conditions thoroughly so future stays become enjoyable again! As someone who has visited with family several times annually over years previously without issue—this bitter experience now makes me reconsider returning altogether moving forward… Lastly—not receiving even basic acknowledgment nor farewell greetings upon checkout despite minimal crowding left me utterly disappointed beyond words!

  • 4.83
    k10051976@yahoo.co.jp

    For family trips

    I knew about the great service from YouTube. I was looking forward to the green curry, as I heard it was delicious, but it wasn’t available, which was a bit disappointing. Also, the Room for billiards and darts couldn’t be used from 5 PM to 10 PM because it was next to a Chinese restaurant, so I couldn’t enjoy playing there. Other than that, I am satisfied. Thank you very much!

  • 4.83
    kid-z

    A stay worth the price

    During the high season with a Multiple Night Stay, it is not exactly inexpensive. However, the attentive service from the Hotel staff, well-maintained Facility even 30 years after its opening, and thoughtfully provided services for snow activities ensure a satisfying stay experience. We can only hope that prices do not surge to Niseko levels in the next season.

  • 4.67
    ふちるさん

    It feels a bit disappointing.

    As a repeat guest who has stayed more than 20 times, I may have a stricter evaluation due to my familiarity with the previous Shella Resort. It used to be a unique hotel where I could enjoy truly heartwarming and relaxing moments, unlike any other accommodation. I loved it so much that I visited several times a year just to stay here. While I understand that the recent rise in accommodation costs is inevitable due to inflation and increased labor costs, it is disappointing to feel that service quality and hospitality have slightly declined despite the significant increase in prices compared to before. I sincerely hope this hotel will once again become a place where guests can experience those warm and relaxing moments as before.

  • 5.00
    ふう風ふう

    Four families gather...

    Four families gathered at Sierra Resort after a long time, and we were able to enjoy and relax during the three days of New Year's amidst the stunning snowy scenery. Thank you very much.

  • 3.83
    医師庵

    Moderate

    Overall, a good Hotel with reasonable prices and a very pleasant experience. I would like to stay again. There was no welcome greeting upon arrival. At the reception, I stood in line waiting for quite some time before being directed to a sofa by a staff member who appeared later. The welcome dish of oden was undercooked; the radish was hard and not tasty. The meals were delicious except for the main dish. The side of dried daikon with the filet meat was particularly unappetizing, and the main meat itself was dry, though somewhat compensated by the sauce. Despite some disappointing aspects, it is still a Hotel that makes me want to return again.

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  • 5.00
    ラッコ??

    Everything is excellent.

    Truly healing. The magical touches throughout made me want to visit again. I would love to come back in a different season.

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  • 3.67
    太郎五右衛門

    Traveling with my daughter

    I relied solely on reviews for my first stay, and while the accommodation and room were clean and very pleasant, I was surprised by the front desk service and the meals. For dinner, I opted for the premium course, but the seasoning was so spicy that even my daughter noticed. Although I usually prefer strong flavors, every dish being overly spicy made me wonder if others didn’t find it too much as well—it was quite puzzling. I regret not mentioning it at the time because it was so spicy that we needed water at night. Perhaps there was a mistake in seasoning? Even my child seemed dissatisfied. As for the front desk service, it felt like part-time staff were handling customer interactions, which also surprised me.

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