รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Awaji - 2หน้า

(จังหวัดเฮียวโงะ/เกาะอาวาจิ เมืองซูโมโตะ) [ทั้งหมด 108 ห้อง]
คะแนนรวม
4.68
ยอดเยี่ยม (359)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.69
  • สิ่งอำนวยความสะดวก
    4.60
  • การบริการลูกค้า
    4.69
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.76
  • ความพึงพอใจ
    4.68
  • 4.83
    レマン2020

    Villa, Ocean Room

    My spouse and I, who enjoy traveling once every two or three months, are posting a Review for the first time in a while. I had known about this Hotel since childhood through TV commercials, so the name was well known to me. This was our first trip to Awaji Island, and we stayed for one night. The Room was spacious and thoroughly cleaned in every corner, and we were welcomed comfortably. The meals felt traditional, but we were very satisfied with the taste. The view from the Onsen was also outstanding, allowing us to relax—it made for a wonderful overnight stay. My wife and I have been talking about traveling again in autumn, so we look forward to visiting again. Next time, we plan to stay in the Star Room.

  • 5.00
    やとはなさん

    Family Trip

    This was my second stay, and I was very satisfied again, just like last time. Thank you very much.

  • 4.83
    羽場坂さん

    A Wonderful Stay

    My mother, my sister, and I stayed for two nights in a Room at Villa Rakuen “Sora no Niwa,” on a plan that included a special kaiseki meal served in the Room. The Room and the open-air bath were spacious, and the ocean view was spectacular. Both breakfast and dinner served in the Room were truly delicious, and the attendant brought each dish at just the right time while also being considerate of my elderly mother, making our stay very comfortable. All of the staff greeted us with warm smiles—I was impressed by how exceptional this Hotel is.

  • 5.00
    いちま5535

    We were able to spend a perfect time celebrating my elderly mother’s birthday.

    For the past few years, my mother and I hadn’t been able to travel for various reasons, so we finally took a trip together to Awaji Island, a place filled with many family memories. We chose Hotel New Awaji because we trusted that a luxury Hotel would offer consistently high-quality hospitality. After staying there, I truly felt from the bottom of my heart that choosing this Accommodation was the right decision.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 For our Room, considering that my mother needs a walker to get around, we made a Reservation for a Room with an open-air bath. The Room was spacious and spotless, and beyond the window the sea stretched out before us—my mother exclaimed with delight. Early in the morning, soaking together in the open-air bath while listening to birdsong was an indescribably peaceful and fulfilling time.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 Dinner was a course that let us enjoy both seafood and meat from Awaji Island. From appetizers to dessert, one refined dish after another arrived with wonderful flavor and presentation. I was surprised to see my mother—who has recently been eating less—finish everything, which reminded me how truly delicious food can awaken even an older person’s appetite. We couldn’t finish the clay-pot rice mixed with chirimen (dried baby sardines), so at the staff’s kind suggestion we had it made into rice balls to take back with us. During dinner as well, we were delighted by the Hotel staff’s thoughtful gesture in celebrating my mother’s birthday. This was a slightly splurge-worthy birthday trip for us, but we’re deeply grateful for an experience far beyond what we imagined—the setting, the cuisine, and the time itself. This is a Hotel perfect for spending precious moments. On our drive home, we happily talked about how much we’d love to stay again.

  • 4.17
    furyan

    Thank you for your kind support.

    Thank you for the Onsen, the meals, the footbath, and for allowing us to relax. Overall we were satisfied, but I would like to note a few disappointing points. Since breakfast was at 9:00, we settled the bill before going to the buffet so as not to delay checkout. There was a huge line at checkout, but since we still had to return the key card, it would be appreciated if there were a front desk staff member who could handle guests who have already paid and only need to hand back their key card. I understand the circumstances of the attendants well, but at any Ryokan, being guided toward an earlier dinner time with “Dinner takes about two hours” when choosing a dinner slot is discouraging. I understand why this is said and always choose an early time; this time as well, we finished our in-Room meal in about 1 hour and 15 minutes, didn’t we? Also, please do not light the burner without asking. I wanted to enjoy the shabu-shabu slowly, but I ended up eating while worrying that the flame might go out. If that’s the case, I would rather you leave a lighter. It’s not a big issue, but when I took an extra bottled beer from the refrigerator out of consideration that you might be busy, it was puzzling that it cost 120 yen more than beer brought by an attendant. My husband and I laughed because it seemed so odd. I think many guests must have felt truly upset by this—and I believe all staff noticed as well—but at breakfast on 3/13 there were extremely noisy children present and it was very unpleasant. Was no one cautioned because they were regular guests? Does everyone in the breakfast venue have to endure one family causing such a disturbance? I understand this may be difficult to handle, but it was genuinely disappointing.

  • 5.00
    JJs

    The staff were very attentive and accommodating to elderly guests.

    They kindly cut the food into smaller pieces, which was very helpful. We were also able to borrow a wheelchair. The staff were kind and helpful. The desserts were adorable and well received. The sunrise was beautiful.

  • 4.00
    kaokao-t

    I had some concerns.

    After reading a Review mentioning birds, I was extremely worried because I have a severe fear of birds. However, you guided me to a highly secure Room, and although I was too scared to go out onto the terrace, I was able to stay safely. I can’t help thinking “if only there were no birds,” but otherwise I’ve been able to relax and enjoy my time. Thank you as always.

  • 3.33
    nyaot

    I stayed at Villa Ra...

    I stayed at Villa Rakuen. There was no hot water in the Room shower, and I was told to use a shower in a Room on another floor, which was very disappointing.

  • 5.00
    habutaimochi

    Their attentive, guest-focused service is excellent.

    When I mentioned that I’m not good with dairy, you were considerate down to the smallest details, and I truly enjoyed my meal. I’m sure it must have been a lot of extra work, and I’m very grateful. I was also surprised by your thoughtful gesture for my retirement celebration. You considered so many things from my perspective, and I felt your warmth. Thank you very much.

  • 4.00
    みー1216

    There are only a few elevators.

    Given the number of Rooms, having only two elevators was not enough. Around 10:00 after check-out, it was so crowded that we could not get on. I wish you had informed us that there were other elevators. We only found out after asking. Please train your staff to respond appropriately depending on the guest situation.

  • 5.00
    BOB

    Baby-Friendly Accommodation

    We stayed for one night with our 9-month-old baby. They provided baby water, a kettle, various tools for washing bottles, and a special bin for disposing of diapers—there’s so much more that I could go on forever, but this was the only Accommodation that had everything prepared to this extent. We enjoyed the hot springs twice (something we don’t usually get to do), and the meals were delicious—we finished everything. An outstanding Accommodation. If I listed everything that was great, it would be very long, so I’ll stop here. Thank you very much for a wonderful time.

  • 5.00
    ぺとろ

    To celebrate my parents’ 80th birthday.

    We stayed here to celebrate my parents’ 80th birthday. The Room was very spacious, and we were all thrilled. The Room had a private open-air bath, and it seems each of us ended up taking a soak after waking up during the night—when we talked about it the next morning, we couldn’t stop laughing. It was a wonderful celebration. We also received a celebratory gift from the Hotel. Thank you very much—we will cherish it.

  • 4.17
    名古屋の健ちゃん

    Satisfied with this Accommodation for a 70th birthday celebration

    Dinner was excellent. Not only was the food delicious, but the tableware was thoughtfully chosen, making the meal even more enjoyable. The staff at the Accommodation were also very professional, and it was clear they are well trained in hospitality. Thank you for introducing us to such a wonderful Accommodation.

  • 5.00
    putiちゃn

    The view from the bath was wonderful.

    As this is a large Hotel, check-in was crowded and we had to wait, but after that everything went smoothly and we were able to relax. We enjoyed the terraced rice field–inspired bath, and with the sea nearby plus a great open-air bath, we were very satisfied. It’s a large Hotel so there was a lot of walking, but it was enjoyable. For staying two nights while touring Awaji Island in a full loop—an island with an ancient history—I felt this Hotel is probably the one. We enjoyed delicious in-room dining at our own pace, including sashimi and sea bream rice, and were very satisfied. The staff service was also good. The parking attendants were also great, making this a Hotel with an excellent overall impression.

  • 3.83
    kaokao-t

    After staying for four months,

    This is my feedback after using the property once a month; this is my impression in the fourth month. I have been staying at Villa Rakuen. The Accommodation itself is large, and I usually avoid large Ryokan, but I like Villa Rakuen because everything can be completed within the guest room. The in-room amenities are average. As for service, the concierge staff are polite. The Room attendants vary quite a lot depending on the person. I don’t really feel much hospitality, and they seem busy. It’s not that it’s bad—recently I’ve stayed at many Accommodations that were very attentive and warm, so this feels like a large Ryokan. Regarding the bath, I think it’s good. As for the Facility and equipment, everything is very clean and well maintained, so it’s comfortable. In terms of the Room, dryness is a concern. I have to sleep wearing a mask. As for meals, personally I feel breakfast makes the biggest difference. So far all four stays have had exactly the same menu, which is a bit disappointing. Overall satisfaction: at this point it’s a 3 leaning toward 4.

  • 5.00
    ゲスト

    We truly enjoyed the...

    We truly enjoyed the kaiseki dinner served in our Room at a relaxed pace, and everything was delicious. The Awaji beef was especially excellent. The timing of each course was just right, and the staff member who served us was very courteous and made us feel comfortable. We tried all of the Onsen baths and were very satisfied (three types of large public baths, plus the open-air bath in our Room). It was also helpful to have pajamas available in addition to yukata.

  • 5.00
    西の町子

    Fifth Stay

    Our annual spring trip to Villa Rakuen is something we always look forward to. We have stayed in various types of Room and tried different dining styles, from in-Room meals to the restaurant and the breakfast buffet. This time, we finally found our favorite Room and dining style. The food was absolutely delicious. We look forward to visiting again next spring.

  • 5.00
    猫寝

    Family Trip

    We visited again as a family of three for the first time in two years. We had the 3-Year Fugu Course, and the fugu was plump and very delicious. The Onsen also showed how crowded it was, so we were able to go when it wasn’t busy and relax in the open-air bath while watching the sunset. The staff member in charge of our Room was wonderful, with very graceful manners. Thank you for the enjoyable conversation as well. We also had the island parfait, which was delicious. We would love to visit again next year.

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  • 5.00
    ttoshi1980

    Family Trip

    Our whole family was able to relax and enjoy a comfortable stay. We would love to stay again if we have the opportunity. Thank you very much.

  • 5.00
    paruru113

    We’ll spend our family vacation at a villa again next year.

    Our now almost annual February trip to Awaji Island for 3-year tiger pufferfish and a relaxing stay at the villa is a truly blissful vacation. With our grandchild being three years old, in-Room dining and an in-Room bath are incredibly helpful, and the service is wonderful. This Accommodation allows us to spend our time comfortably thanks to the staff’s thoughtful attention to detail. We are also truly grateful to the Room staff for making us feel so at ease—just like coming home. We will continue to use this as our regular Accommodation for years to come. We look forward to visiting again next year, and thank you in advance.

  • 5.00
    allurement

    This is a relaxing Accommodation where you can unwind at your leisure.

    The room staff were very courteous, and their sense of humor made our stay truly enjoyable. Thank you very much.

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  • 5.00
    トイプティ

    Traditional hospitality honed over generations

    We stayed this time to celebrate a birthday. Villa Rakuen is our favorite among the many Hotels where you can enjoy Onsen. We always love the comfort of the Room and open-air bath, the relaxing in-room dining with high-quality dishes served one by one (the tableware is beautiful as well), and above all, the consistently outstanding service from the attendant staff—every visit makes us want to return again. Because it was a birthday celebration, we requested a surprise birthday cake in advance as a paid option. However, since the guest does not like sweet cream-based cakes, we asked whether it would be possible to change it to a cute birthday dessert like a parfait featuring ice cream and fruit instead. We were told it would be left to the pastry chef, and what was prepared for us that day was an adorable, storybook-like dessert plate: snowman-shaped ice cream with seasonal fruits beautifully arranged. We were truly moved! We are deeply grateful to all the staff and the pastry chef who created such a wonderful one-of-a-kind dessert plate and kindly accommodated our detailed request. Thank you so much. We also sincerely appreciate Ms. M, the attendant staff member who helped with the surprise in our Room—her warm support made our irreplaceable time even more special. From the welcome on arrival throughout our stay, including even small requests, this is a Hotel where you can truly feel the high level of hospitality as the staff do their best to accommodate guests’ wishes. Another thing that shows this is an established brand: when we stayed at other Hotels in the New Awaji Group, detailed information was shared within the group to make our time even more fulfilling. For example, when we mentioned ingredients we cannot eat here, that information was shared when we later stayed at Awaji Hamarikyu as well—so even if we forgot to mention it again, they still took proper care of it. We feel that this group’s brand strength comes not only from improvements in facilities, but also from consistent information sharing and each staff member’s personal dedication and attentive service tailored to individual guests. The essence of hospitality passed down over many years by everyone at Villa Rakuen makes us genuinely want to return again without question.

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  • 4.00
    いつもげんきなたかこさん

    Our dedicated attendant provided excellent service.

    Because it is a large Hotel, getting to the public bath was very tiring. The in-Room Onsen has an amazing view, but since it is not free-flowing, it somehow didn’t feel quite like a true Onsen (the public bath was the same). Overall, including the front desk, I wasn’t very satisfied, but the attendant in charge of our Room provided many thoughtful touches and such pleasant service that I was truly happy.

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  • 5.00
    sora kun

    New Awaji is the best.

    We were satisfied with everything—the Onsen, the meals, and the service. We also had a 2-year-old with us, and everyone enjoyed it. We would like to visit again.

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  • 5.00
    もっと旅行に行けたらいいのに

    I made a Reservation...

    I made a Reservation because I wanted to relax in the Onsen. Both the baths at Yumesenkei and the baths here were wonderful, and I really appreciated not having to carry towels around. I booked mainly for the Onsen, but the meals were so delicious that I ate too much. After bathing, I enjoyed a beer at the cigar bar, sake with dinner, and then even more sake via Room service—so I was able to truly unwind and relax. I forgot to take photos, but I highly recommend the beer at the cigar bar—it was excellent. To my surprise, you upgraded my Room, which made my time in the Room even more enjoyable. It made me feel motivated to work hard every day so that I can stay here again. Thank you very much.

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  • 5.00
    ボブショコラ

    Repeat Guests

    We spent a wonderful 3-day, 2-night stay at Hotel New Awaji with my sister to celebrate my mother’s birthday. At Hotel New Awaji, the staff are always kind and provide pleasant service, so we stay here often. The food was delicious, and we were satisfied with everything—the scenery and the Onsen as well. It has become a truly memorable experience for us.

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  • 4.50
    みー1216

    Meals were served in the room.

    There was a smell the next day due to cooking meat, so dining at the restaurant would have been better. The bath was satisfying, and I would like to stay at this Hotel again. I arrived after 2 PM, but I was kindly guided to my Room, which I appreciated. The meals were also delicious.

  • 5.00
    military_2123

    Hotel New Awaji

    This was our first visit as a family of four. We were blessed with great weather, and the Room was absolutely wonderful—no complaints at all. We were also thrilled by the ocean view. As a long-established Hotel, the service was very attentive, and everything—from the meals to the baths—was outstanding, helping us unwind from a year’s worth of fatigue. In particular, we were able to watch a beautiful sunrise with our sons from the terrace with an open-air bath while feeling the sea breeze and taking in the ocean scenery. We happened to mention during dinner that it was our younger son’s birthday, and at checkout we received a gift from the staff in charge of our Room. We truly appreciated all your thoughtful care. When we went down to the shore, our younger son said he wanted to try fishing, so we rented equipment. Fishing is not something our family usually does, but the excitement of catching one—and spending about an hour there—left us feeling fulfilled as we headed home. It became an unforgettable fishing spot for us. We are deeply grateful to the front desk staff member who kindly taught us how to hook shrimp bait by piercing it twice like stitching and how to slowly swing the rod from back to front. Thank you for an amazing trip at “Hotel New Awaji,” well known from TV commercials.

  • 3.50
    ひゅうたん

    Unfortunately, the quality has declined.

    The scenery and meals at this accommodation are wonderful, and I have stayed here many times before. However, this time, I experienced a very upsetting incident. While using the provided hairdryer in the crowded changing room, there was a sudden loud "bang," followed by screams from those around me. I felt a vibration in my right hand, and when I looked at the hairdryer in my hand, flames were visible from the intake vent along with smoke. A nearby guest kindly asked if I was okay, but fortunately, I was not injured. Afterward, I explained the situation to a staff member who happened to enter the bath area and informed them to ensure no one else would use it. However, there were no words of concern for my well-being; they simply said "I see" while taking the hairdryer and leaving without further comment. The first words should have been something like "We apologize for any inconvenience caused" or "Are you hurt?" Considering how long I've been staying at this accommodation over the years, their response this time left me feeling deeply disappointed.

  • 2.67
    放浪

    ?

    Stayed in a renovated room with an Onsen for a New Year's gathering with family. To conclude, it was the worst experience. The only good points were the new room and breakfast. Upon arrival by car, the hotel staff's attitude was unwelcoming. Check-in was around 3 PM, and they asked about alcohol orders for dinner? We were guided to the room without much explanation but weren’t given the key until about an hour later. When trying to take the elevator down to the 2nd floor dining area for dinner, a staff member rushed into the elevator like someone pushing their way onto a train before others could get off. Even when I said, "This is the 2nd floor; I'm getting off here," they insisted on getting in first saying, "Let me get on first." Unbelievable behavior! The much-anticipated three-year-aged pufferfish dish had been set out too early and was dry with no flavor—very disappointing. In our room, there were long brown hairs stuck to the bath mat—not short hair—and several more strands elsewhere. Absolutely unacceptable! The chief came immediately to apologize for this issue. After that incident, we spent time without further problems but considering how expensive this accommodation is... I came here looking forward to relaxation and enjoyment of premium pufferfish but left feeling disappointed. The lounge I had been excited about visiting wasn’t cleaned up even from around 4 PM through after 6 PM—it looked dirty and unpleasant. Having stayed at many accommodations before, this might be my most disappointing experience ever despite having such a lovely room overall.

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