รีวิวและความประทับใจจากผู้เข้าพักที่ The Westin Sendai

(จังหวัดมิยางิ/เซ็นได) [ทั้งหมด 292 ห้อง]
คะแนนรวม
4.17
(41)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.17
  • สิ่งอำนวยความสะดวก
    4.32
  • การบริการลูกค้า
    4.10
  • อาหาร
    4.31
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.05
  • ความพึงพอใจ
    4.10
  • 4.83
    ゆずもんまるるり

    From now on, I’ll stay at this Hotel whenever I visit Sendai.

    It was only a one-night stay, but the front desk staff were very polite and kind. The Room was on the 36th floor, with a great location and high ceilings—excellent overall. If I had to mention one thing, it was disappointing that only the toilet washlet felt outdated. The breakfast selection wasn’t very extensive, but the fresh salad was delicious. When leaving, the staff kindly helped arrange a taxi, which was very helpful. If I have another chance to visit Sendai, I will stay here again.

  • 1.67
    タティス

    Long wait for breakfast.

    I booked a plan with breakfast, but we were made to stand in line in front of the restaurant and wait 15–20 minutes. I regret not choosing a plan without breakfast and eating outside instead. The staff showed no sense of apology and kept us waiting as if it were normal, which felt far from what I would expect from a top-class Hotel.

  • 4.00
    かけさま

    An overly heavy duvet

    Since I checked in at night and checked out early in the morning, the only thing that really stood out was the weight of the duvet. It was surprisingly heavy—heavier than anything I’ve ever experienced.

  • 1.83
    V TT V

    Not many people.

    The Hotel seems understaffed, and the hospitality and service feel lacking. It’s disappointing given the price. At breakfast, I was told at the entrance that the venue had changed and was directed to another room. When I got there, there was no host, so I ended up waiting near the entrance. Waiting itself is fine, but only the live-kitchen staff were around, and it wasn’t clear whether a host would come at all, which made me uneasy about whether I should keep waiting. When a host finally arrived, they asked, “Are you here to eat?” and then showed me to my seat. Well yes—but since the other venue was full and we were redirected here in the first place, being kept waiting without an apology felt inappropriate. Also, there are very few amenities. Sustainability is fine, but at this price point it’s surprising that there are no facial-care amenities—maybe because it’s a foreign-owned Hotel? The internet is available so that part is standard, but the system feels outdated and hard to use. As with the hosting issue above, it seems like more digitalization would help.

  • 5.00
    猫又

    It was a wonderful Hotel.

    I was originally planning to stay at another Hotel, but due to unforeseen circumstances, I had to change Hotels at short notice. As a result, I ended up checking in late that night, but the staff were very courteous and made me feel at ease. The view from the Room was wonderful, and I would definitely like to stay here again when I visit Sendai next time.

  • 2.50
    tt1192

    Is this the Westin?

    I was excited to hear that a Westin Hotel had opened in Sendai and looked forward to my stay, but honestly I was disappointed. First, as others have mentioned in their Reviews, although there was supposed to be a complimentary Room upgrade benefit, I was encouraged to pay for an upgrade. When I asked the staff member because the upgrade benefit should have applied, they claimed they were recommending a different upgrade (to an even higher-grade Room). If that was the case, they should have clearly explained that both complimentary and paid upgrades were available. Also, even basic amenities such as toothbrushes had to be carried by guests up to their Rooms themselves, which frankly made it feel like an inexpensive Business Hotel. At breakfast as well, despite many empty seats, we were kept waiting—perhaps because clearing tables could not keep up. On top of paying around JPY 4,500, we still had to use disposable chopsticks. Coffee is served by staff rather than self-serve, but there were hardly any staff around; there also didn’t seem to be coffee available at any self-service station. As a result, we couldn’t freely drink coffee—something you can usually do even at a Business Hotel with free breakfast. The Facility and interior are nice, and the price is exceptionally high for a Hotel in Sendai; however, the service does not match it at all. In short, it felt like an extremely stingy Hotel. I do not plan to stay here again. However, this concerns the trust relationship between members and IKYU as well. I would like IKYU to closely monitor going forward—including this Hotel—whether upgrade benefits are being properly administered.

  • 2.83
    トラベルラバー&ラバー

    I had high expectations, so this is really disappointing...

    We stayed here for my husband’s birthday, which made the disappointment even greater. At check-in, we were offered a paid upgrade. When I asked whether an IKYU Diamond benefit included a complimentary upgrade, I was told, “The complimentary upgrade does not apply to the Room we are offering.” In the end, they wouldn’t even tell us whether any Rooms eligible for a complimentary upgrade were available, so we proceeded with our originally booked Room. However, when we entered the Room, the view was like in the attached photo. The IKYU listing says: “Enjoy a wonderful high-floor view from the large windows.” …but you can see almost nothing but sky. Is it really acceptable to sell this as equivalent to other Rooms? It’s heartbreaking to think that someone ends up staying in this Room every day and feeling disappointed. If there is an issue with this Room, it should be sold as such from the start. I called the front desk immediately and requested a change of Room, but neither the person on the phone nor the staff member who assisted us apologized at all. The staff member also had us exchange key cards while standing at the entrance of the first Room with the door left open. When we were shown to another Room, they said casually, “Is everything okay? You’ve been upgraded too.” That attitude felt dismissive—were we being treated like complainers? We weren’t nitpicking; there was virtually no view. Later I looked into it and it seems our new Room may have been one category higher than our original booking…which makes me wonder if there actually was an eligible complimentary upgrade after all (just my speculation). Overall, it felt less like an individual staff issue and more like operational management wasn’t working well. On the other hand, if operations improve, things could get dramatically better. It’s a lovely Hotel otherwise—please keep working on it.

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  • 4.67
    ケンミサワ

    The meals were delic...

    The meals were delicious, and the service was attentive. We had a comfortable stay. Thank you very much.

  • 5.00
    TNGC

    Sendai’s No. 1.

    Although it’s not right in front of the station, it’s an excellent Hotel. The club lounge generally serves alcohol at all times.

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  • 5.00
    キアヌリーブス

    It’s the best!

    This was my second time staying here for a live show at the Super Arena, and I booked a Multiple Night Stay on the club floor. The staff were kind and attentive, so I was able to relax. When I travel to Sendai again, I will stay at The Westin Hotel Sendai. Thank you.

  • 5.00
    があ。があ。

    I’d definitely love to stay here again!

    We had a truly luxurious and wonderful stay. The Room was spacious, clean, and the view was amazing. The amenities were so well stocked we couldn’t possibly use everything. The bathroom was also absolutely lovely. We used three Rooms, and we really appreciated being placed next to each other on the same floor. All of the staff were polite and kind, and they warmly welcomed us back when we returned from going out, which made us very happy. The breakfast buffet had a great variety, and the French dinner while enjoying the night view was breathtaking. The Tohoku ingredients were transformed into outstanding dishes with cooking methods we had never experienced before—everything was truly delicious. The gym area was also clean and easy to use. We would definitely love to stay again next time.

  • 4.83
    温泉と美味しいものでゆっくりしたい

    A Hotel for Your Family’s Special Day.

    This Hotel is perfect for special family occasions. We stayed here to celebrate our eldest son’s successful university graduation. From the Room, we had a great view of Nanatsumori and the cityscape of Sendai, where we lived for over 10 years. Even breakfast—which I usually eat quickly when staying for work—was something I could enjoy at a relaxed pace with my wife. Thank you very much.

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  • 4.50
    ふくラジ

    It was a fine Hotel,...

    It was a fine Hotel, but while all the staff were polite and courteous, there were a few times when I felt they lacked attentiveness and didn’t anticipate guests’ needs.

  • 4.00
    KUMA?U

    We had another comfortable stay.

    Whenever I stay in Sendai, I always choose this Accommodation. This time, I stayed with my two sons, and they also seemed to be very comfortable, so we were extremely satisfied. I truly appreciate that you accommodated my request. I look forward to staying with you again next time.

  • 4.83
    akkyk

    During busy periods...

    I stayed at the accommodation during the busy year-end period. Since it was a staycation, I was excited to enjoy the club lounge, but it was packed with people. During cocktail time, I had to wait in line, and even for breakfast the next morning, there were crowds and waiting times. However, I was impressed by how the staff never showed signs of being overwhelmed. They tried their best to respond quickly while always maintaining composure and a smile. Near the end of cocktail time at the club lounge, they kindly reminded us to help ourselves before it ended. During breakfast, when it became less crowded, they suggested moving to seats with better views. The person who made my omelet also provided very courteous service. For those looking for a relaxing stay, I recommend avoiding busy periods.

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  • 5.00
    かなやっけ

    I had a relaxing time!

    I have stayed here several times, and this time I visited with my family of four. Since we rarely get the chance to sit down and talk as a family, we always splurge on accommodations with lounge access during trips, and it was the right choice again this time. The drinks were included, and we had a relaxing and wonderful time. The food during cocktail hour was reportedly very delicious. Thank you very much!

  • 5.00
    ruri-rin

    I had a refreshing and recharging stay.

    From the moment we arrived at the entrance, we noticed the high level of attentiveness from each staff member. The comfortable atmosphere, discreet service, cleanliness, and tranquility of the Hotel... along with warm smiles and thoughtful care allowed our family to spend precious time together. We would love to visit again. Thank you very much.

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  • 4.83
    モモとダニエル

    Thank you very much.

    I stayed with my husband at the accommodation. I would love to use it again.

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  • 1.60
    ふじっこま

    Noisy environment.

    Not all rooms may be affected, but traffic noise from outside can disturb sleep. Guests seeking a quiet stay should choose their room carefully. The rooms appear clean and well-maintained, but signs of age are noticeable, such as scratches on walls and furniture, carpet stains, and frayed linens. There was a time when bathroom amenities were inconsistent, but this has significantly improved. A Hotel like this is expected to maintain consistent quality at all times; however, there seems to be some variation depending on the location.

  • 3.83
    まことぶー

    Unfortunately

    Stayed overnight on the way back from Morioka. When I tried to ask the bell staff for directions while going out, they ignored me as soon as an empty taxi arrived without saying a word. It seemed like they didn’t want to deal with something that might take time, so I just left. This experience made me disappointed in the quality of service at this accommodation, especially since they represent the hotel. Other reception staff were pleasant, and the person who helped carry my luggage was kind, which makes it even more unfortunate. The room was quite nice; however, there was no option for check-in or check-out at the club lounge, no breakfast service provided there, and cocktail hour food offerings felt a bit lacking compared to other hotels' club lounges. I had high expectations for The Westin after a long time but ended up feeling disappointed.

  • 5.00
    dionysia0101

    The front desk staff...

    The front desk staff on the first floor promptly arranged luggage storage. All the staff spoke fluent English and were very kind. The breakfast was varied and delicious, and I was able to sit by the window. It was unfortunate that I couldn't see the sunrise due to the rain. I would love to stay here again next time.

  • 3.17
    @suzi

    A bit disappointing.

    I chose to stay here to enjoy breakfast at a different Hotel. The service from the Hotel staff and the breakfast were good. However, I was disappointed that the blind cord in the bathroom was tangled and wouldn't move. Since the bathroom remained bright, making it difficult for my companion to sleep, two room staff members (initially one person, later joined by another due to difficulty) came at 10 PM and struggled with it. They managed to lower the blind for blackout purposes but instructed us not to move it afterward. If this had been checked during room cleaning beforehand, such an issue could have been avoided. My relaxing nighttime after a bath was ruined. Additionally, there was no mention or apology regarding this matter during checkout, leaving me wondering if proper communication had been made among staff members. Having to bring amenities from the front desk myself felt like staying at a Business Hotel and left me slightly disappointed. I may refrain from using this place for some time.

  • 4.67
    d59jp

    Thank you very much.

    The view from the Room was wonderful, and the staff were kind, making my stay comfortable. Thank you very much.

  • 1.83
    田中太郎@1234

    Not the same as The Westin in Tokyo...

    To improve the quality of The Westin Sendai: Firstly, there was no body soap in the Room, but there were two bottles of shampoo. This might indicate a lack of proper training for the cleaning staff. Additionally, the amenities felt insufficient. Including items like cleansing products and face wash could make it comparable to other luxury Hotels. During breakfast, there was a long line for omelets, but it was unclear whether people were waiting for omelets or for the buffet beyond that point. Hotel staff should provide guidance or instructions in such situations. If it's an omelet queue, perhaps serving them last would be better to streamline the flow. While these are minor details, I believe that as a luxury Hotel, attention to such details is essential to match or surpass competitors like Aman and Ritz-Carlton.

  • 5.00
    ojarux

    To the workspace after your meal.

    Hot days continue in Sendai. During a business meeting, I enjoyed the Teppanyaki course at Ichimuan, which included the soft-shell turtle hot pot. Afterward, I returned to my Room after lunch, took a bath, had a nap, and was able to work with a refreshed mind. Thank you for providing such a quiet space.

  • 4.33
    ひろくにひろ

    Staff Service

    The front desk and restaurant staff provided excellent service. Their warm and thoughtful hospitality was truly impressive. I would love to stay here again.

  • 5.00
    えりな07

    Luxurious and relaxing.

    It’s a bit of a walk from the city, but there’s a morning market along the way, which is nice to stop by. Since we stayed for two nights, we enjoyed complimentary use of the minibar as there was no cleaning service. Fresh bath towels and amenities were still provided promptly. We didn’t try breakfast this time as we had it on our previous stay for two days. If I may suggest, having some variety in the breakfast menu would encourage us to try it again; otherwise, room service or stopping by the morning market works just fine. The room was luxurious with great views, and most importantly, the bed was so comfortable that I’d love to have the same mattress at home!

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  • 4.60
    アーレン3

    I felt relaxed.

    I had a great sleep with a cozy Room and a comfortable bed.

  • 4.40
    ぺこ?

    The room felt a bit ...

    The room felt a bit old, but the layout was convenient to use. I did not have breakfast, but I made a Reservation for the strawberry afternoon tea the next day, which was very cute and delicious. The curry was also very tasty.

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  • 3.83
    新杉田

    It became a wonderful memory of the trip. Thank you very much.

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