รีวิวและความประทับใจจากผู้เข้าพักที่ Aura Tachibana - 2หน้า

(จังหวัดคานากาว่า/ฮาโกเนะ-ยูโมโตะ) [ทั้งหมด 45 ห้อง]
คะแนนรวม
4.18
(74)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    3.76
  • การบริการลูกค้า
    4.39
  • อาหาร
    4.57
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.20
  • ความพึงพอใจ
    4.14
  • 5.00
    SayGo

    It was a wonderful accommodation.

    We decided to go at the last minute and used a last-minute discount. My family went directly, while I took the Shinkansen from Tokyo after work. The room had an Onsen, the meals were very delicious, and the breakfast was especially outstanding. Everything was clean, and the service was excellent.

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  • 5.00
    よしみゆ

    Consistently good

    This is my fourth stay at this accommodation. I always book a room with an open-air bath. What I particularly love is the food—beautifully presented and plentiful, leaving me completely satisfied. I stayed twice in March. Despite the satisfying meals and the room with an open-air bath, it’s reasonably priced, so I booked again. The two cherry blossom trees were in full bloom, giving me a sense of spring.

  • 4.67
    里山満喫

    The cuisine is delicious and reflects the seasons.

    Stayed for two consecutive springs. Conveniently located within walking distance from Hakone-Yumoto Station, perfect for strolling and shopping for souvenirs. As the accommodation is not crowded, you can relax both in the bath and dining area. The meals are seasonal, featuring plenty of local ingredients and are delicious. For dinner, highlights included Spanish mackerel and parsley hot pot, a choice of steak as the main dish, grilled fish with butterbur miso, freshly steamed kamaboko (fish cake), all of which were particularly delightful. The two-tiered breakfast box and freshly cooked rice were also very satisfying. Blessed with good weather, we enjoyed a drive to Gotemba on our way back while admiring the magnificent view of Mount Fuji. Looking forward to visiting again!

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  • 4.17
    お湯がトロッ

    The hot water is silky smooth.

    The staff were excellent. The hot spring water was smooth and soothing. The meals seemed a bit rich for elderly guests.

  • 4.33
    よしみゆ

    Both breakfast and d...

    Both breakfast and dinner are highly recommended! The most memorable part was the soup made from vegetable peels served at breakfast. It was indescribably delicious! The decorations and ingredients, inspired by spring, were truly wonderful. I will definitely visit again.

  • 4.67
    ダンナ7894

    The staff works hard.

    There are many foreign staff, but everyone was very kind. The meals were also splendid, with little oily food and very delicious. It was a bit disappointing that the shuttle service driver did not greet us. Sorry about that. The Onsen was also very good, so I would like to use it again.

  • 5.00
    mmmaaw

    The staff's service was courteous.

    I used it for a day trip. There were many foreign staff, but their service was polite and wonderful. Since it was a day trip, my checkout was a bit late, but they kindly called a taxi for me. Both the bath in the room and the open-air bath on the rooftop were very pleasant. The food was also delicious. I would like to come back for an overnight stay next time. Thank you very much.

  • 4.83
    あーす

    First trip, I was able to spend it with peace of mind!

    Upon arrival, we were promptly picked up at the parking lot and assisted with our luggage, making the check-in process smooth. The explanations about the Facility and meals were clear, allowing us to have a fulfilling time. The private open-air bath offered a great view and a relaxing experience. Both dinner and breakfast were plentiful and very delicious. We were glad to have spent such a wonderful time. Thank you very much.

  • 4.33
    NONAME

    I stayed with a plan...

    I stayed with a plan that included a room with an open-air bath (approximately 40,000 yen per person). The room had a luxurious feel and was very nice. The large public bath had two indoor baths and one open-air bath, and I also used the open-air bath in the room. Both had perfect temperatures, and the view from there was amazing. The open-air bath in the room was also very nice. The meals, both of them, were excellent. Every dish was elaborate and very delicious. The volume and taste of the meals exceeded what was shown on the website. However, there was one disappointing thing, the slippers in the room. Although it wasn't a needle, something sharp was sticking out, and while it didn't cause bleeding, it was very painful when I wore them. When I informed the receptionist, they kindly asked, "Are you injured?"

  • 5.00
    ぴかふく

    I stayed recently. ...

    I stayed recently. The onsen is great in the large public bath, but the open-air bath on the rooftop is absolutely stunning! I came with my 4-year-old child, and the food was very delicious, and the thoughtfulness was very much appreciated. I forgot something, but they responded very politely! I definitely want to use it again.

  • 3.33
    AKIIAK

    Please be careful when using the open-air bath on the rooftop.

    We had a great time on our family trip. The meals were very satisfying, but there was an unfortunate incident with the private open-air Onsen on the rooftop... Since it was an open-air bath without a changing room, we went to check it out directly right after check-in. We confirmed that the water temperature was a bit lukewarm, so we made a reservation for 9 PM. After washing our hair and warming up in the large public bath, we headed to the rooftop. As it was cold, I quickly wanted to get into the bath, so I took off my yukata and jumped in... It was a hot water bath!! I felt like a member of the Dachou Club (laughs), but since my body was wet, it was cold when I got out of the bath, and the bath was too hot. My legs turned bright red, almost like a burn, and it was tough. My two daughters, who were still in their yukatas and watching nearby, burst into laughter, but I'm glad I went in first. If it had been the children, it might have been more serious. Perhaps because of that, my eldest daughter started feeling unwell the next day, and we decided to leave right after breakfast. By night, she had a fever and was diagnosed with the flu (laughs). ************************************* Everyone, please make sure to check the water temperature right before entering the rooftop open-air Onsen. ************************************* As for the meals, I thought the dinner portions might be a bit too much for women and children, but everything was carefully prepared and very satisfying. For breakfast, since we ate a lot at dinner, we weren't very hungry and ended up leaving quite a bit, which I felt sorry for. It might be better to reduce the quantity and improve the quality for women and children. The amenities in the Room were minimal, but we didn't have any issues. If I may say, I would have liked a few more towels. There were no towels in the Room's washroom, only paper hand towels, but I felt towels would have been better. The footwear inside the Property was zori, which was a bit inconvenient if you were wearing regular socks, as they are hard to wear with zori. (Zori socks were included in the amenities, but they were thin and a bit cold to wear in the middle of winter.) There were many foreign staff members, but they seemed well-trained, and there was nothing unpleasant. However, personally, I felt a bit of discomfort seeing many foreigners in a "Wa" Onsen Stays, but I guess it's inevitable in this day and age.

  • 4.50
    星まり

    The open-air bath in the Room is excellent!

    Since it was a family stay, we chose a room with an open-air bath. The room was clean and spacious both indoors and on the terrace, and we were able to relax in the open-air bath on the terrace. The meals were served in the restaurant, and there were many dishes to choose from, all of which were delicious. The number of stars given is due to the high temperature of the water in the large public bath, the fact that there was only one key for the room, and the lack of places to enjoy other than the large public bath and the restaurant, but we had a pleasant stay. Thank you very much.

  • 4.83
    ねこあきこ

    I was able to relax.

    This was my first time using this service. The building is old, but it was clean and well-maintained. When I used the air purifier in the Room, the Room became musty, so I opened the window for ventilation. That was unfortunate, but I was very satisfied with both the bath and the meals. Thank you very much.

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  • 2.33
    こぶ太郎

    The expectations were too high.

    Since it was rated four stars, I stayed with high expectations. The sashimi for dinner was watery, and the steak-style meat was served at the property's timing with the comment "It's ready," which was disappointing. The breakfast was delicious. I cannot agree with this quality at this price (80,000 yen for two people), but I am telling myself that it cannot be helped as various prices are rising.

  • 2.17
    ホテルソムリエ

    It's a shame that it has changed so much.

    It was my second visit, but it had changed significantly compared to five years ago. The staff are not Japanese, so this point requires attention. Also, the large public bath has a sewage smell, so Facility repairs are necessary. In conclusion, the cost performance is quite poor. It might be because the management has changed due to the COVID-19 pandemic, but I hope for improvements.

  • 4.33
    mayu0915

    Family trip for three generations

    The food was also very delicious. Unfortunately, the women's bath was too hot, so I could only use the open-air bath in the morning.

  • 3.00
    ＥＬＭ

    Only the meals were good.

    First of all, let me say that if there had been no accidents, I would have given a good rating. However, there were two points regarding the front desk service that made me question if such a Hotel is acceptable. First, the issue of forgetting the Shuttle Service I requested. Upon arrival, I called for a Shuttle Service from Hakone-Yumoto Station and was told it would arrive in 5-10 minutes, so I waited at the designated spot. Even after more than 20 minutes, the shuttle did not arrive, and when I called again, I was told that the message had not been conveyed to the driver. After the second call, the shuttle arrived in less than 10 minutes, but I had been waiting outside in the cold, which chilled my body and wasted my time. Second, the issue of the main phone line being on voicemail even after 9:00. After checking out and being dropped off at Hakone-Yumoto Station, I realized I had left something in the Room. I immediately called the Hotel, but no matter how many times I called, I only got the message "Today's business hours have ended." I was heading to the tourist information center to somehow get in touch when I saw the Shuttle Service, so I explained the situation to the driver. The driver also called, but got the same message. I was taken back to the Hotel in the Shuttle Service. Fortunately, the forgotten item was still in the Room, so there was no problem. Still, it is strange that the official website states business hours start at 9:00, yet I couldn't get through. The second point wouldn't have been an issue if I hadn't forgotten something, but I was not satisfied, so I rated the service strictly. There were also good points. Both dinner and breakfast were very delicious. The ingredients and presentation gave a sense of the season. They also asked about the amount of rice at the end and accommodated my request for a smaller portion. Overall, the impression is that there are many foreign staff members, but it was clear they were doing their best. The Room lighting is dim. After sunset, it was difficult to read manuals and such in the Room. When I consulted the front desk, they lent me a small lighting fixture, but I thought the Room was not suitable for elderly guests. Also, there is a shower booth in front of the open-air bath in the Room, but the fixed showerhead is difficult to use. There is an explanation written, and it seems to be design-oriented.

  • 4.83
    A たぬき

    We used this place f...

    We used this place for his birthday trip. The service was very polite, and the Onsen, food, and Room were all clean, allowing us to relax both our minds and bodies. Also, the view of Hakone and the many stars from the open-air bath on the rooftop was wonderful. He was very pleased and said that we should stay here again when we come to Hakone. We were able to create wonderful memories. Thank you very much.

  • 4.67
    65歳の女子旅

    Hospitality

    The free shuttle service came to pick us up shortly after we called. The meals exceeded our expectations, and we were very satisfied with both dinner and breakfast. During the meal, the neighboring table was quite loud due to alcohol. When we consulted with the staff, they immediately changed our table, which was very helpful. We were surprised to see the same staff member handling both dinner and breakfast, which is rare even in long-established ryokan. We made wonderful memories on our enjoyable girls' trip.

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  • 5.00
    UmeChen

    It was a luxurious trip with breathtaking views and delicious food...

    I stayed on the 8th floor of a building called "Kaze no Tachi" in November. Among the many hotels in Hakone Yumoto, it stands out for its elevated location, offering a wonderful view that made us gasp in delight as soon as we were shown to our room. The open-air bath on the balcony is convenient with a panel to adjust the water temperature. The large public bath was also spacious and relaxing. The meals were excellent, with delicate and unique dishes that felt like a work of art. There were plenty of dishes featuring autumn vegetables, richly fatty fish, and meat, which left us very satisfied. Above all, the sense of dedication and sincere attentiveness from the staff was the ultimate luxury. There were objects made of wooden pillars and beams in the corridors, which made me wonder if they were part of the building before renovation about ten years ago. It conveyed a sense of long history and a commitment to the future. Isn't the naming great? "Aura" means "breath" or "omen," and seems to be related to the word "aura." It was a delightful stay, as if I received something good just by staying there.

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  • 2.50
    グリプル

    Rainy Hakone

    The breakfast was very delicious There were many foreign staff members, and they were all working hard, which warmed my heart The photos on the website showed stylish rooms, but in reality, the facilities were overall old, and I was surprised and disappointed that the shower in the room with an open-air bath was fixed Due to the rain, I couldn't go to the terrace on the website, and I couldn't see the starry sky There were also many foreign guests staying

  • รีวิวต่อไปนี้มีอายุมากกว่า 2 ปีแล้ว บริการหรือสิ่งอำนวยความสะดวกที่มีในปัจจุบันอาจแตกต่างจากที่ระบุไว้

    3.67
    よつむ

    Very satisfied with the meals, but the facilities and amenities were not great.

    The meals were very satisfying in terms of quality and quantity for the price. The amenities were lacking as there was no razor. The furniture arrangement in the room was odd. The sofa faced a wall, and the TV stand was placed between the sofa and the living room/bedroom, making the TV cables visible from the bedroom, and the TV itself couldn't be seen. The private open-air bath in the room was nice, but the chair's backrest was low, making it hard to relax.

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