รีวิวและความประทับใจจากผู้เข้าพักที่ The Ritz-Carlton, Tokyo - 2หน้า

• 2.33

  ツキ

  วันที่โพสต์: 5/1/2025

  Hospitality

  I was looking forward to staying at the Hotel, which prides itself on hospitality, but my expectations were not met. Since it was my son's birthday, I had exchanged emails in advance and received polite responses. However, on the day of our stay, no one wished him a happy birthday, and the activities mentioned in the email were not introduced to us. While playing in the kids' space in the lobby, a staff member walking through the Hotel handed us a paper to write a letter to Santa and informed us about the event. However, I believe this should have been explained by the Club Lounge staff during check-in. Every year, we stay at a Hotel for my son's birthday, and most Hotels share and understand customer information, with staff often saying "Happy Birthday" to my son. I was surprised that this was overlooked. The food in the lounge is indeed of higher quality compared to other Hotels, but I was surprised that drinks were self-serve at a drink bar rather than ordered. When I asked a staff member for a café latte, they kindly brought it to me but also directed me to the drink bar, saying, "There are drinks over there as well if you'd like." Perhaps due to the impact of inbound tourism, the Club Lounge was crowded, and there were staff members who did not fully understand Japanese. After returning home, my son sadly said in bed, "No one said happy birthday to me," which truly broke my heart.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า1
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ1

  • 12/12/2024～
  • 2 คน 1 ห้อง
  • Club Deluxe King - Non-Smoking
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear Tsuki, Thank you very much for choosing to stay at The Ritz-Carlton, Tokyo. We sincerely apologize for the lack of communication on our part during your recent stay, especially on such a special occasion as celebrating your son's birthday. We deeply regret hearing that your son returned home feeling disappointed despite your anticipation of this celebration. Extending heartfelt gestures on our guests' special days is an essential part of our commitment to thoughtful and caring service. Additionally, we apologize for not providing information regarding the kids' activities. All of us, including the staff at the Club Lounge, are dedicated to anticipating and fulfilling even the unspoken wishes and needs of our guests. We will continue to strive for excellence in our service. We sincerely hope for your continued patronage. The Ritz-Carlton, Tokyo

  ดูทั้งหมด
• 4.83

  kabukifan

  วันที่โพสต์: 15/10/2024

  I was able to relax.

  The review was delayed due to an oversight. This time, we stayed during the Obon period, so it was crowded, but we were treated courteously and were able to relax without feeling the congestion. There was a wide variety of food and drinks in the food presentation, and they were delicious. We enjoyed a pleasant time watching Mount Fuji from the window during afternoon tea. Although the bathing facility is not large, it offers a good view, allowing you to feel relaxed. There are no lotions or emulsions provided in the guest rooms, so you will have to bring those, but other than that, we were satisfied with our stay. We plan to visit the Ritz in Osaka for New Year's. We also hope to find an opportunity to stay at your hotel in Tokyo again.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/8/2024～
  • 2 คน 1 ห้อง
  • Club Deluxe Twin - Non-smoking
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Dear kabukifan, Thank you very much for staying at The Ritz-Carlton, Tokyo. We are honored to read that you were able to enjoy the cuisine, scenery, and bathing Facility despite any inconvenience caused by the busy Obon period. We also appreciate your choice of the Ritz in Osaka for the New Year. We look forward to welcoming you again in Tokyo and hope for your continued patronage of The Ritz-Carlton. All the ladies and gentlemen are looking forward to your next visit, kabukifan. Director of Quality Sayaka Goto

  ดูทั้งหมด

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