รีวิวและความประทับใจจากผู้เข้าพักที่ The Ritz-Carlton, Tokyo

(โตเกียว/โตเกียวมิดทาวน์ เชื่อมต่อโดยตรงกับสถานีรปปงหงิ) [ทั้งหมด 245 ห้อง]
คะแนนรวม
4.25
ดี (35)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.40
  • สิ่งอำนวยความสะดวก
    4.37
  • การบริการลูกค้า
    3.91
  • อาหาร
    4.41
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.29
  • ความพึงพอใจ
    4.11
  • 5.00
    一休だろう

    No matter when you visit…

    I think this Hotel offers great value for the price. I live nearby, but I enjoyed the pool and heat experience. I relaxed in my Room reading a book. Once again, it was a wonderful stay. Thank you very much.

  • 4.50
    Dr.KK

    As expected of The Ritz.

    The consistently excellent service is exactly what you’d expect from The Ritz. Unfortunately, during busy times the response was inconsistent and we were kept waiting, and at the members’ lounge there were too few staff and the service felt rushed and disappointing.

  • 5.00
    はな???

    Excellent.

    I stayed here to celebrate my son’s birthday and mine. Even though I mistakenly made a Reservation for a twin room instead of a double, they kindly changed it for me. We also received celebratory chocolates, and as always, The Ritz makes me feel elegant every time I visit. The staff and the food were outstanding. I would like to come again next year. Thank you very much.

    • Review Image
  • 2.00
    次はないね

    It’s been a while since I last visited, but…

    Overall, it was a bit disappointing. But compared to other Hotels, it’s cheaper, so maybe this is what you get for the price. I could tell they were trying to provide good service, but… In the end, it wasn’t great. At breakfast on the 45th floor, there was a short line. It felt understaffed. Just when I thought I was next and sat down to wait, a family of three came in from behind and went inside. When I stood up like “hey,” they finally seemed to realize there was a line, so I didn’t get cut. I went in thinking there used to be staff managing this properly. I ordered Eggs Benedict and an omelet, plus an iced latte and Darjeeling tea—but two Eggs Benedict arrived. And then the drinks took forever. When they finally came, it was an iced latte and an iced café au lait. The person who took my order looked Chinese, so I just let it go and drank them. I used to be impressed by the croissants here, but this time they were just… okay. On my way out I asked the front desk staff for a hair iron for my Room, and they brought me a clothes iron instead. The Room hair dryer is 4D-level (old), and there were hardly any amenities. Checkout also took a long time. There were other issues too, but I’ve forgotten them now. Also, you can’t watch Netflix or YouTube. Overall, the place felt dated. About 70% of the guests were foreigners—I got the impression that fewer Japanese guests stay here now.

  • 4.50
    555888

    We had a wonderful stay.

    I stayed on the Club Floor. The Room and Facilities were excellent, and the food in the club lounge was delicious. The front desk staff at check-in and the bell staff were also very kind. One thing: when staying on the Club Floor, I believe there was usually a tea souvenir at checkout, but this time there wasn’t. Has this been discontinued? I asked to have the charges settled from my deposit and was told an itemized statement would be emailed to me, but I never received anything afterward. When leaving the lounge, there were no staff around either, so I left in a hurry. I have stayed many times and know how things work, so it wasn’t a major issue, but it did feel a little disappointing.

  • 4.83
    トンボ

    This Hotel offers spectacular views.

    It was my first stay in a while, and I was disappointed that I couldn’t enjoy the same clear-day view as before. Overall, however, I was satisfied, including with the service. Previously, the club lounge displays were always available, so I could drop by anytime to relax with something to eat and drink; this time there were gaps in availability, which made me feel a bit constrained by the schedule and left me slightly disappointed. If I have another opportunity, I would like to return.

  • 5.00
    YEBISE66

    Truly wonderful.

    It was my first stay in a while. The Hotel’s location, service, and the staff’s hospitality were all excellent. I would like to stay again soon.

  • 5.00
    Kyhh

    As expected of The R...

    As expected of The Ritz-Carlton. The food was delicious, and the atmosphere was very comfortable. There were many international guests, and while the rates are on the higher side, that’s understandable—though it would be nice if it were a bit more affordable. A great Hotel.

  • 5.00
    一休だろう

    No matter when you visit…

    My favorite Hotel in Tokyo. I live nearby, but it’s perfect for a change of pace staycation. The pool, gym, spa area, and Room were all flawless. The bed was so plush and comfortable—I slept soundly. I’d choose the Ritz nearby over an Onsen far away. I’ll be back again.

  • 1.00
    ハチワレ＋

    A Disappointing Stay

    This was my third stay, but this time it was uncomfortable. First, I was pushed aside by a foreign guest in the club lounge, and even though it was my birthday, there was nothing in the service that made me feel acknowledged. Many staff members could not communicate in Japanese. Also, the quality of the food presentation has declined. I ended up spending a terrible birthday with no sense of delight at all. I don’t usually write a Review, but I decided to share this because I felt nothing but disappointment and there were no memorable moments at all.

  • 4.00
    コロン@

    This Hotel offers an excellent view.

    This was my first stay, and I had been looking forward to it for a long time. Personally, a few things came up, but since it is a five-star Hotel, I felt anything below 4 would be unlikely, so I rated it 4. Here are some points that generally concerned me. First, the club lounge was crowded (slow check-in handling), the spacing between tables was tight, and food was not replenished at times. I also wonder if it is appropriate for staff to walk around noisily; there are too few staff at breakfast as well, so ordered dishes take a long time to arrive. I believe quietness and a sense of space are also important in a club lounge. Regarding the spa: each time at the spa reception, you have to register your name and other details on your smartphone. They said it was for security, but since it is separated from outside access via the dedicated elevator from the guestroom floors, I felt showing a room key should be sufficient at most. After that, being told by reception staff—while looking at my phone—that “Please refrain from taking photos” or “Please rinse off in the shower before entering” feels unpleasant for guests who have normal manners. It made me wonder if there have been various issues recently. As for amenities: the toothbrush is hard, and for a Hotel of this level the quality feels poor (I hope this isn’t the same in guest rooms). Also, it’s hard to understand what each bathroom amenity is for; they seem inexpensive. All I can see are letters on what looks like tester stickers. Perhaps this reflects changing times and differences in foreign cultures or guest manners, but I hope you will reconsider hospitality toward modest Japanese guests like myself as well. Finally, thank you to the staff at the driveway entrance for taking such good care of my car—this meant a lot to me. I wrote detailed and somewhat strict comments, but there is no doubt this remains an excellent Hotel: the luxury feel of the rooms, Facility equipment/features, and views are outstanding.

  • 5.00
    batter2510

    A Hotel with Exceptional Hospitality

    All staff members were very friendly and kind.

  • 2.80
    のびい

    Unfortunately, this time didn't work out.

    We arrived earlier than the check-in time and left our luggage at the front desk. We were told that they would call us if we could check in early, but even by 3:00 PM, the official check-in time, there was no contact. When we approached the front desk, we were given an unclear excuse that check-in is originally after 3:00 PM. I have always loved The Ritz-Carlton and used it frequently in the past, but it feels like its quality has been declining over the years. While I understand they may be busier due to increased inbound tourism, it is still disappointing.

  • 2.83
    jienycat

    Thank you for the celebration.

    This property offers exceptional hospitality, with most staff going above and beyond to make your stay memorable.

  • 5.00
    まゆなおぱぱ

    Excellent

    As always, it was exceptional. The food presentation was, of course, outstanding, and every dish was delicious and met our expectations. This time, we were looking forward to shabu-shabu, but due to a schedule change, it was replaced with tonkotsu ramen. Far from being disappointed, the ramen was just as delightful as the shabu-shabu would have been. The hospitality and service were top-notch—truly first-class in every aspect. It felt like stepping into an extraordinary world for a while, leaving us fully recharged and ready to tackle the next day. This is a Hotel where you immediately want to stay again. Thank you very much!

  • 5.00
    narumaru79

    Quality Time

    The Ritz-Carlton Tokyo, my first stay. Exceptional hospitality, delicious food & drinks at the Club Lounge, and live music made for a wonderful experience. I believe it’s the best club floor I’ve stayed at in Tokyo. I would love to stay again on a special occasion.

    • Review Image
    • Review Image
    • Review Image
  • 4.83
    northwind53

    Excellent hospitality. For an even higher level of experience.

    I chose a plan with a club lounge, which I had set as my goal for the next stay after my previous visit. Not only were the guest rooms and facilities impeccably clean, but the lounge's service, amenities, and views were also exceptional. I was impressed by the high level of professionalism displayed by all staff members, which left me feeling inspired. That said, if I may make one suggestion: when staff ask "Is there anything I can assist you with?" at the end of an interaction, it sometimes feels mechanical depending on who says it. While this reflects thorough training efforts, guests hear this phrase multiple times during their stay. Perhaps varying the phrasing or adjusting to better match each guest's mood could leave a more positive impression. I have decided to bring my family on my next visit and take them to enjoy the club lounge experience. I'm looking forward to meeting all of you again!

  • 4.00
    グリーンティーとジャスミンティー

    Overall, it was good, but nothing exceeded expectations.

    The room was clean and well-maintained, providing a comfortable stay. The staff were generally kind and there were no major issues with service, but the level of hospitality did not reach an exceptional standard that would leave a lasting impression. Operations seemed to proceed in a routine manner, sometimes appearing rushed. Dinner at the 45th-floor tower was memorable due to the excellent hospitality provided by several international staff members. Compared to the front desk, the restaurant offered more of The Ritz-Carlton's signature hospitality. It would be great if front desk, club lounge, and spa facility staff could create a more welcoming atmosphere and go beyond operational interactions with guests. Many guests likely have high expectations for The Ritz-Carlton brand, which can be challenging to meet. However, I hope you continue striving for excellence in this regard. There were no significant issues with facilities overall; however, I noticed some wear on the carpet in the hallway of my room floor on the 53rd floor. Its tone also felt slightly different from other areas. Before making my reservation and during my stay, I contacted the hotel multiple times for inquiries or requests such as deliveries. Responses were generally slow—emails took up to three days on several occasions—and I had to follow up once due to delays. After check-in, different staff members repeatedly asked about turndown service timing. This gave me an impression that there might be insufficient staffing or operational challenges within your team. If staffing levels or management systems are contributing factors here, these may require attention from hotel managers rather than relying solely on individual efforts by your hardworking team members. I sincerely support your efforts toward becoming an even better hotel!

  • 3.83
    ぴょんかな

    The meals were delicious.

    My stay at The Ritz-Carlton, Tokyo was an exceptional experience, with outstanding service from the staff and wonderful facilities. The meals at the Club Lounge were particularly memorable. However, I was deeply disappointed to find that both my first and last names were incorrect in the survey sent after checkout. Additionally, there was no response for over a week regarding the cake request I made prior to my stay. I had always believed that The Ritz-Carlton is a Hotel that values each guest individually, which made it all the more disheartening to feel otherwise due to these post-stay issues. I hope this feedback will contribute to improving your services in the future.

  • 5.00
    旅好きランナー

    It was a wonderful stay.

    I stayed here for a special occasion. The club lounge was very comfortable, and I spent most of my time there. From the window, I could enjoy a beautiful view of Mount Fuji towards Shibuya, creating a relaxing space with stunning scenery. During the hors d'oeuvres time, I was pleasantly surprised to have delicious tonkotsu ramen prepared by the French restaurant Héritage, making it a stay filled with both surprise and satisfaction.

  • 4.17
    momoka1226

    Breakfast Buffet

    I had a buffet-style breakfast. Guests could choose main dishes like omelets or poached eggs and drinks, but the female staff member in charge was a foreigner, so all explanations and interactions had to be conducted in English. While I understand that this hotel accommodates many international guests, they should consider that some Japanese guests may not understand English. At the very least, I hope staff can explain the menu in Japanese. Other Japanese guests nearby also seemed confused. It was unfortunate because the male foreign staff member who guided us to our seats provided polite service in Japanese.

  • 5.00
    555888

    I used the club loun...

    I used the club lounge. Although it was crowded, the staff were all very kind, making my stay enjoyable. I would love to visit again. Thank you very much for this experience.

  • 4.67
    タイガーズゲート

    The Best Club Lounge

    The direct elevator from the underground parking lot to the 45th-floor lobby at The Ritz-Carlton, Tokyo was a bit difficult to locate. After calling the front desk and speaking with reception staff, a Club Lounge representative promptly assisted us. Check-in at the Club Lounge on the 53rd floor was handled with exceptional hospitality, resolving any concerns we had. The food, drinks, and relaxing atmosphere were outstanding. I would definitely love to stay here again.

  • 5.00
    一休だろう

    Closer to the Ritz than a distant Onsen.

    I live near The Ritz-Carlton, but I love the spa facility. The steam sauna is amazing. Enjoying a bath while admiring the view from the high floors is also fantastic. The cold plunge pool is perfectly chilled and refreshing. The Eggs Benedict for breakfast is delicious.

  • 5.00
    オミヤ

    It was the perfect proposal.

    Thanks to the email exchanges prior to the proposal, everything went smoothly on the day. The view from the large windows of the suite room was breathtaking, with both the night view and clear morning scenery being spectacular. (We could even see Mt. Fuji!) Although there were some minor issues such as being spoken to only in English several times at the club floor and waiting about 20 minutes for afternoon tea upon check-in, these were outweighed by continuous hospitality that made up for it all. It made us want to stay in a room with club access again. Due to a staff error during luggage storage, part of our belongings was not returned when we left; however, they later sent it via mail along with a thoughtful letter and gift, which left us feeling humbled instead. (The gift might have been related to our proposal, but it brought more smiles and memorable moments for my fiancée and me even after our stay!)

  • 4.83
    モモこ

    It feels like an open-air bath inside the building.

    It was a truly wonderful experience. The bath with a night view at the spa on the 46th floor was amazing. The afternoon tea was delicious, and I thoroughly enjoyed it. All the staff were elegant and lovely.

    • Review Image
    • Review Image
  • 4.00
    かんたandべりー

    The view from the upper floors is truly amazing.

    It was my first visit in nearly two years, but even without making any special requests this time, all the items I had previously requested (such as an iron and deodorant spray) were provided, and the Room remained comfortable. However, the shower temperature control knob was malfunctioning, only providing cold water which made it chilly. It was fixed the next day, but it was a first-time experience for me. The club lounge has many foreign staff members who earnestly provide service in Japanese; however, due to my language level issues as well, it was difficult to engage in deeper communication and I couldn't partake in my usual "new staff discovery," which was disappointing. The busyness compared to before is likely a factor contributing to the change in atmosphere. As for breakfast, the other Hotel I stayed at the previous day offered a more reasonable price with some playful touches that were quite enjoyable.

  • 5.00
    ラケダイモン

    I was very satisfied...

    I was very satisfied with the hotel. All the staff were very kind. The greetings were excellent, and I had a pleasant stay.

  • 3.33
    剣道清彦

    A little disappointed.

    It was my first time using the club level since several visits before COVID. I arrived by taxi, gave my name for the stay, and left my luggage. Since the staff was checking something at the desk, I expected to be directed to check-in at the club lounge, but for some reason, I was guided to a regular front desk on the 45th floor. After waiting there, I was then directed to the club lounge. It felt like a double effort with increased waiting time and was disappointing. Even at a lower-grade hotel than The Ritz where I stayed the previous day, they immediately guided me to the club level from valet parking. After giving my name at valet parking, they would call me by name without any further prompting and guide me smoothly; this wasn't seen here which was disappointing. Other aspects of service at this club level also seemed significantly downgraded in quality.

  • 2.33
    ツキ

    Hospitality

    I was looking forward to staying at the Hotel, which prides itself on hospitality, but my expectations were not met. Since it was my son's birthday, I had exchanged emails in advance and received polite responses. However, on the day of our stay, no one wished him a happy birthday, and the activities mentioned in the email were not introduced to us. While playing in the kids' space in the lobby, a staff member walking through the Hotel handed us a paper to write a letter to Santa and informed us about the event. However, I believe this should have been explained by the Club Lounge staff during check-in. Every year, we stay at a Hotel for my son's birthday, and most Hotels share and understand customer information, with staff often saying "Happy Birthday" to my son. I was surprised that this was overlooked. The food in the lounge is indeed of higher quality compared to other Hotels, but I was surprised that drinks were self-serve at a drink bar rather than ordered. When I asked a staff member for a café latte, they kindly brought it to me but also directed me to the drink bar, saying, "There are drinks over there as well if you'd like." Perhaps due to the impact of inbound tourism, the Club Lounge was crowded, and there were staff members who did not fully understand Japanese. After returning home, my son sadly said in bed, "No one said happy birthday to me," which truly broke my heart.

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น