รีวิวและความประทับใจจากผู้เข้าพักที่ The Peninsula Tokyo - 2หน้า

(โตเกียว/ฮิบิยะ) [ทั้งหมด 302 ห้อง]
คะแนนรวม
4.48
ดี (77)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.52
  • สิ่งอำนวยความสะดวก
    4.66
  • การบริการลูกค้า
    4.26
  • อาหาร
    4.43
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.68
  • ความพึงพอใจ
    4.34
  • 3.50
    ス-さんです。

    Lack of attention to detail for guests.

    The purpose of this stay was to purchase dorayaki from Usagiya. Despite informing both the hotel concierge and staff about this, the front desk staff at checkout were unaware and could not provide information on the location of the reserved store. The taxi took me to the wrong place, resulting in high taxi fares from the hotel to Usagiya and Tokyo Station, including waiting charges in front of Usagiya. Even though you made a reservation for me, I had to wander around searching for Usagiya's store. There was no attentive service provided to guests at all. Additionally, during check-in, I specifically requested no turndown service or cleaning during my stay. However, when I returned from Nihonbashi Mitsukoshi on the following day, someone had entered my room without permission. My personal belongings were arranged on top of towels—some items being private and sensitive that I did not want others to see. I arrange my personal items in a way that is convenient for me when staying at accommodations; having them touched or organized without consent is unacceptable. Especially with COVID-19 cases still increasing, other luxury hotels I've stayed at have shown much more attention to detail—for example, The Ritz-Carlton Kyoto where I stayed in July provided truly soothing hospitality without entering rooms uninvited. This hotel failed both with regards to handling matters related to Usagiya as well as housekeeping services—it completely disregarded guest feelings. I will never stay here again. Choosing this accommodation for my rare visit back to Tokyo was a mistake; it was an awful experience overall.

  • 3.67
    ス-さんです。

    Stayed at a hotel for the first time in years.

    I stayed near Ginza after many years and remembered the good service from my previous stay at Palace Hotel. Although I considered other options, I regret not choosing Palace Hotel again. Firstly, the female staff at the fitness front desk provided a curt and unfriendly response without a smile, which ruined my mood despite staying at a hotel. However, the male pool staff were welcoming with pleasant smiles, and the cleaning staff also greeted me warmly with smiles. Unlike typical hotels where swimming lanes are separated for swimmers and children playing, this facility did not have such separation. It was difficult to swim properly, so I gave up swimming altogether despite looking forward to it during my stay—this was disappointing. The room facilities have hardly changed over time; however, water accumulated in both the shower booth in my room and at the pool's shower area as well—it felt unpleasant. While aging facilities are understandable to some extent, I hope that front desk staff at fitness areas can provide more welcoming service with smiles befitting of a hotel environment. Although I will not be staying here again in the future, thank you for your hospitality during this visit!

  • 3.33
    Indexネーム

    No turndown service ...

    No turndown service at this price range. Despite being told at check-in that the luggage we left would be brought to the Room, it was not there when we returned after going out. There wasn't even a kettle in the Room. Overall, I felt there was no hospitality. Disappointing. The food was delicious.

  • 5.00
    朝日向 美和

    When visiting Japan, this is a must-stay place.

    The location is very convenient with plenty of shopping and restaurants, and as always, it was a comfortable Hotel.

  • 4.33
    くまもなか

    I stayed for 2 night...

    I stayed for 2 nights. Through IKYU, a late check-out at 2 PM was supposed to be a member benefit depending on availability, but it was not granted. I was looking forward to staying longer on a weekday, so it was disappointing. It was also my first experience where the benefit wasn't fulfilled. The amenities were original, but for a 5-star hotel, they felt just okay. Other than that, I was very satisfied.

  • 5.00
    nobu88

    We stay here every y...

    We stay here every year and are always impressed by the excellent hospitality. This time, you prepared a complimentary cake in the Room as a birthday surprise, which deeply moved my girlfriend. Additionally, although the view from our original Room was not ideal, thank you for upgrading us to a Room with a view of the Imperial Palace. The Peninsula Tokyo is our favorite place to stay.

  • 3.67
    ダイアモンド！

    The entrance truly r...

    The entrance truly reflects the elegance of The Peninsula, and the Hotel is beautiful with delicious meals and excellent staff service. However, it was disappointing that there was no view despite being on the 16th floor, and I couldn't sleep due to train noises until late at night and creaking sounds in the Room.

  • 5.00
    ゆうきちゃんママ

    As expected of 5 stars

    I loved the poolside balcony, but unfortunately, I couldn't use it due to the weather. However, I enjoyed everything else!

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  • 5.00
    Beau15s

    For a Wonderful Anniversary

    I had a wonderful stay at The Peninsula again this year. I truly appreciate the thoughtful care and assistance provided by all the staff. The luxurious room with a great view, combined with IKYU's 6 PM check-out campaign, allowed for a relaxing and perfect stay. Thanks to the late check-out until 6 PM, I was able to enjoy the pool after a long time, which was very refreshing. With the Diamond Member benefits, I was also able to purchase my favorite items, which made me very happy. I am looking forward to staying here again in the future.

  • 3.60
    kagoo

    Disappointing despite high expectations.

    This was my third stay. I made a reservation to celebrate my child's special occasion, and received an email from the staff asking about the type of celebration, favorite colors, or characters. After several exchanges, I was really looking forward to it. However, nothing happened. What was the purpose of those communications? Additionally, I requested water replenishment twice, but both times the request was not fulfilled as asked. While this is not a major issue on its own, combined with my earlier disappointment, it gave me a strong impression of miscommunication or lack of coordination between departments. In the past stays, service and hospitality were undoubtedly perfect; however, this time it turned out to be a disappointing experience.

  • 2.83
    Figaropain

    For better or worse, international style.

    The service was very impersonal. Everyone, from the front desk to other positions, had a generally detached attitude. There was no warmth at all, which might be suitable for those who prefer not to be interfered with. Having stayed at several well-known Hotels in Tokyo, I found their services warm and personable, so The Peninsula left a different impression. I asked for a photo with my friend in the lobby as a keepsake. However, it was taken without any enthusiasm or guidance. Upon checking the photo later, it wasn’t clear where the focus was. The staff member or engineer who came to explain the equipment in the Room was very helpful and attentive. Unfortunately, those wearing suits that seemed to indicate higher positions provided disappointing service overall compared to others in uniform. We stayed as three people in one Room; however, some amenities were only prepared for two people. This was disappointing. Additionally, there were no power outlets near the third extra bed. While we could have requested an extension cord ourselves if needed, this detail stood out negatively. Considering the price paid and this level of service quality, I don’t think I would use this Hotel again. I also couldn’t figure out what benefits my IKYU rank entitled me to before our stay ended. On a positive note: The dinner at Hei Fung Terrace and breakfast via room service were both exceptionally delicious!

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  • 4.17
    ポッキー！！

    I had a relaxing time during Obon.

  • 1.00
    ナオ2

    Highly recommended.

    I was looking forward to staying at this accommodation as it was one of my dream hotels. However, I ended up regretting my visit. First, the check-in service was terrible. The staff only explained payment and deposit details. There were no explanations about turndown service, morning newspapers, breakfast, the pool, check-out process, or IKYU Diamond Member benefits. It’s disappointing because I could have enjoyed some services if they had been explained properly. This is the worst front desk experience I’ve ever had in any hotel. Additionally, there was no guidance to the room or explanation about the room itself. Another disappointment was the atmosphere within the premises. In the hallway of the accommodation floor, there were guests in swim trunks making noise without wearing bathrobes or slippers. In the elevator, I saw guests who had arrived still wearing theme park costumes on their heads. It did not feel like being inside a 5-star hotel. The front desk service and overall atmosphere were far from what one would expect from a 5-star luxury hotel. Please stop advertising this as a 5-star hotel as it is misleading. To those considering staying at The Peninsula Tokyo: I recommend choosing another accommodation instead. You cannot get your money and time back.

  • 3.50
    sanriant1428

    The bar is

    The bar is only accessible via the lobby floor and feels somewhat disconnected from the Hotel. The atmosphere was overly casual, and the staff seemed unmotivated. For some reason, guests were not seated on the side with a better view of the Imperial Palace but were instead crowded together on the other side, which felt cramped. It would have been better to enjoy drinks in the Room. The price is about 1.5 times that of a typical luxury Hotel.

  • 4.33
    げひる

    Enjoyed a quality stay and comforting morning porridge.

    I stayed for one night on a weekday. I was able to enjoy a special time away from daily life and felt completely refreshed both physically and mentally. From the moment I stepped into the Hotel, I was enveloped by the elegant fragrance throughout the property, making me realize, "I've arrived at The Peninsula Tokyo." The staff's attentive care and warm hospitality eased my mind, leaving me with a sense of comfort that made my body feel lighter naturally. For breakfast, I tried "Chinese porridge and dim sum" through room service for the first time, and it was absolutely exquisite. I indulged in a luxurious and soothing morning experience. Thank you for an amazing stay!

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  • 5.00
    オ・サール

    I have stayed here s...

    I have stayed here several times, and it is always excellent. The staff and cleaning are meticulous, making my stay very pleasant. Thank you very much.

  • 4.83
    Stripefrog

    Thank you for your trouble.

    I use this accommodation when I want to focus on work or take a break. The Accommodation Fee has stabilized, and I was able to relax during my previous stay, so I decided to stay again. There were quite a lot of international guests, but the reception staff handled their work efficiently. (With such a rise in temperature, adjusting the air conditioning can be quite challenging...) During my stay, I experienced allergy-like symptoms, but the staff showed great care and attention. I would like to express my gratitude to Manager M and all the room service team members. Thank you very much. I'll visit again!

  • 4.00
    山男に惚れるな

    Hospitality

    The Room features a user-friendly design for the bathroom and closet, making it a favorite space. For dinner, we enjoyed delicious Chinese cuisine at Hei Fung Terrace. This time, we opted not to include breakfast and instead had a leisurely morning in the Room, indulging in a meaningful sleep-in. During our previous visit, the smiles of the international staff left a wonderful impression. This time, however, the Japanese staff provided equally warm service with their smiles. While it seemed that the age range of Japanese staff was slightly higher, this added to a sense of reassurance. Thanks to their attentive hospitality, we were able to forget about daily life’s hustle and enjoy an unforgettable stay. Thank you very much!

  • 4.50
    okome01

    All meals are delicious.

    This was my second stay at The Peninsula. The facilities are slightly aging, but the food within the hotel is absolutely delicious! As someone who prefers room service, I enjoyed a light snack, dinner, and late-night meal via room service right after check-in. I also had breakfast in the room to avoid the morning crowd. Everything I ate was simply amazing! If you want to enjoy dining at a hotel, The Peninsula is the place to be. Even the fresh mango pudding that often sells out at the shop was available through room service—it was truly delightful.

  • 4.67
    のりひだ

    The only slight disa...

    The only slight disappointment was the lack of a coffee server, but I was satisfied with the transportation access, location, and room. The breakfast was also delicious. I would like to stay at this hotel again.

  • 5.00
    ペコココア

    When staying in Toky...

    When staying in Tokyo, I often choose The Peninsula. In my younger days, I frequently accompanied my husband on business trips and stayed at The Peninsula in Hong Kong. Since the pandemic, I haven’t had the chance to visit Hong Kong but often travel to Tokyo, where I now prefer staying at The Peninsula Tokyo. This is because the staff’s warm “Welcome back” greetings are comforting, and the well-equipped facilities of this hotel stand out even among other luxury hotels. The room layout—bed, bathroom, toilet—is always impressive. The closet and vanity area are also exceptionally convenient and comfortable to use. It provides a perfect escape from the hustle and bustle of the city. However, there is one issue: the hairdryer is difficult to use due to its switch mechanism. As a result, I have no choice but to unplug it after each use for safety reasons. While the bathtub is stunningly beautiful as well, it can feel slippery when getting in or out for older guests like us. Other than these minor points, everything else about this hotel exceeds expectations every time we stay here; its comfort truly surpasses that of any other hotel by far!

  • 4.00
    /ゲスト/

    Thank you for your patronage.

    This was my second stay. Unfortunately, I was disappointed with the breakfast room service. The male foreign staff member entered the Room and immediately said, "Isn't it hot in here?" When I tried to check the air conditioning, he responded, "It's fine, whatever." He roughly cleared the table with one hand and set it up. He slammed the cart against the wall and said, "I'll leave this here," then silently thrust out a receipt with one hand. After I took it, he started walking out without a word but turned around as if remembering something and asked, "Is there anything else?" It left a scary impression and an overall disappointing experience.

  • 3.80
    ゆきりんご

    There was a surprising event.

    I had some surprising experiences. It felt unexpected for a Hotel of this class. The pool was great. 1st: There were three American cherries on the floor in the Room. It seemed like they were left behind by the previous guest. I contacted them, and they came to clean it up, but it was very disappointing considering the high price I paid... 2nd: I ordered room service, but the details on my bill at checkout were completely different from what I ordered. Since the price was the same, I didn’t point it out, but it made me wonder what happened. 3rd: At checkout, I expected an initial apology regarding the issue with my Room; however, there was only a light apology about it at the very end of our interaction. That was disappointing as well.

  • 5.00
    まーくんくんまー

    As expected of The Peninsula

    The stay was excellent. The breakfast restaurant staff were top-notch. A female staff member kindly placed a cushion for my child’s backrest and complimented their bag, which made them very happy. When my child accidentally spilled juice, a male staff member immediately asked if our belongings were okay and reassured us not to worry while smoothly replacing the placemat and offering a new drink—truly exceptional service. The food was also outstanding. It was an amazing experience, and we would love to stay again!

  • 5.00
    赤坂五郎丸

    A wonderful Hotel where you can stay with your dog

    I have stayed at various luxury accommodations in Tokyo that allow dogs, but I couldn't forget the pleasant time I had here last time, so this is my second stay. Thanks to the hotel's kind gesture, I was able to use a private room at Peter, which became a truly wonderful memory. Dogs can be carried around inside the accommodation, and all the staff are incredibly hospitable, making it an exceptional hotel. I am especially grateful to the person who took care of us at the restaurant; their service was outstanding. Thank you so much!

  • 4.83
    むかんつ

    It was great to stay at the accommodation.

    I had been wanting to stay here for a long time. Thank you for upgrading my room with the IKYU Diamond Member benefits. Everything about the hotel was luxurious, and I felt very comfortable. I look forward to staying again and will work hard until that day comes. Thank you for your hospitality.

  • 5.00
    ほのぜん

    Sisters' Trip

    A unique Hotel experience for a sister's trip celebrating the 60th birthday. Thank you very much for the excellent hospitality. The delicious sweets and champagne made it a memorable Hotel stay.

  • 4.83
    唄う旅人

    Hotel Life

    The much-anticipated Oedo Antique Market was unfortunately canceled due to rain, but I was able to spend three relaxing days centered around the hotel. Both the steak dinner and the Chinese cuisine on the second day were delicious, making it hard not to indulge in drinks. Breakfast at "Peter" on the top floor offered a refreshing view, while breakfast on the lobby floor provided a calm atmosphere and equally delightful dishes. The room was very comfortable, allowing me to fully relax. It was such a pleasant stay that I would love to make this my regular accommodation in Tokyo.

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  • 4.83
    メグcom

    The Peninsula Tokyo

    Thank you, IKYU.com. This time, I stayed in a lovely Deluxe Twin Room and was pleased with the staff's service and the condition of the Facility. Dinner at the Chinese restaurant "Hei Fung Terrace" was delightful, with each dish bringing a smile to my face. Thank you very much.

  • 5.00
    ちーたんママ

    I have stayed here m...

    I have stayed here multiple times, and the breakfast is always delicious with a wide variety of options, leaving me very satisfied. The amenities are well-prepared, and I was especially pleased to find a hair iron provided. I had a wonderful time at the hotel. I am planning to stay again in July, so I look forward to your hospitality then.

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