รีวิวและความประทับใจจากผู้เข้าพักที่ Okawaso

That's unfortunate...

I decided to stay here for the first time after reading other reviews. The open-air bath was as pleasant as its reputation suggested, but I was honestly shocked by the service in other areas. First, the hot pot dish served during dinner. When we sat at our table, the pot already had ingredients inside, it wasn’t heated, and there was no lid on it. With staff and other guests moving around nearby, I found this very unhygienic. Typically, hot pots are served with a lid on them for cleanliness. This presentation showed no consideration for the meal's hygiene and left me disappointed. What surprised me even more was the shuttle service arrangement. After check-out (after 10:00 AM), there is no shuttle service to the station for downhill trains—the last one is at 9:00 AM. When I asked reception to arrange a taxi, they declined by saying, "It’s about a 10-minute drive to the station, but taxis don’t like coming here." Additionally, when I inquired about buses at reception, their response was unhelpful and dismissive. To make matters worse, there were signs inside stating "Beware of bears—human injuries reported," making walking unsafe as well. With no bus options or taxi arrangements available and safety concerns ignored entirely, this situation felt highly inconsiderate. While I enjoyed the open-air bath immensely, everything else left me deeply disappointed. The lack of attention to hygiene and safety makes it impossible for me to recommend this hotel.