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- Warmth Inn Furukawa
- Warmth Inn Furukawa รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Warmth Inn Furukawa
- ห้องพักและสิ่งอำนวยความสะดวก4.52
- สิ่งอำนวยความสะดวก4.54
- การบริการลูกค้า4.71
- อาหาร4.69
- น้ำพุร้อน・อ่างอาบน้ำ4.52
- ความพึงพอใจ4.68
- 4.67まりんmarineวันที่โพสต์: 25/5/2026
A relaxing accommodation.
My spouse and I stayed here in mid-May 2026. It’s a soothing Accommodation where you can truly relax without any fuss. All the staff were gentle and friendly. The resident “signboard” rabbit was adorable, and it also seems like a pet-friendly Accommodation. This time we chose a Plan with breakfast only, but the breakfast was so delicious that next time we’d like to stay on a Plan that includes dinner as well. One disappointing point this time was part of the baths. When I dipped my feet into the tub on the second floor—the one that looked whitish, like a carbonated bath—it was so hot that it startled me. In the open-air bath as well, the added hot water seemed to be set too high; when a lot of water came out periodically (?), it was too hot to enter unless we stirred it first. I wish I had asked whether the temperature adjustment for the added water just didn’t go well that day, or if the spring temperature changes daily. Still, overall there was hardly any odor, my skin felt smooth, and it was very pleasant water.
- 4.00boss0018วันที่โพสต์: 21/3/2026
Wonderful open-air Onsen bath
The guest rooms felt a bit dated, but overall it was okay. The service was excellent, but unfortunately the food at both breakfast and dinner was underwhelming. There also seemed to be far too few staff in the dining area, and it felt very hectic and difficult for them. The front desk and other services were very good.
- 4.67とおる43วันที่โพสต์: 14/3/2026
The staff were excellent.
The young Japanese staff were very attentive, and we were able to experience authentic Japanese hospitality. We have stayed at many luxury Ryokans and Hotels, and this was definitely among the best in terms of service. We would love to stay again.
- 4.67モモンガ31วันที่โพสต์: 22/1/2026
Family Trip
We visited again this year as a family following our stay last year. The excellent service and cuisine we experienced previously brought us back, and once again, both exceeded our expectations. We were especially impressed with the breakfast. We look forward to visiting again in the future. Thank you for your hospitality.
- 4.83キャリアおばさんวันที่โพสต์: 16/12/2025
Stay in December
The bath, the room, and the staff were all excellent. The food was also delicious. The open-air bath with a view of the snow was absolutely the best.
- 5.00北湯沢バンザイวันที่โพสต์: 7/12/2025
Revisit
We stayed in June and were so satisfied that my wife and I decided to visit again within the year. This time, we splurged on a special floor. We thoroughly enjoyed the exclusive lounge and complimentary open-air bath for special floor guests. The meals were, as expected, delicious, and we even opted for a private room for breakfast this time—it felt so luxurious to start the day like that! The room was, of course, impeccably clean, and the staff's hospitality remained outstanding, making it a very pleasant stay. We were also lucky enough to enjoy an amazing performance at the "Nukumori Concert." We're already excitedly planning our next visit next year! Can't wait to see Nuku-chan the rabbit again!
- 5.00旅うさวันที่โพสต์: 9/11/2025
Highly recommended!
We visited to celebrate an 88th birthday. While it was sleeting in Sapporo, Jozankei was a winter wonderland. However, the warm hospitality made our stay truly satisfying. During dinner, we were surprised with a celebratory card and a yellow hat and vest resembling Daikoku-sama! The photos taken while wearing them and the card were given to us at checkout the next day. The meal itself featured unique Hokkaido delicacies like Matsukawa flounder and hachikaku fish, which we thoroughly enjoyed. Breakfast had also been updated since our last visit, which was delightful. Outside was a snowy landscape, but the lounge was filled with greenery. There were plenty of drink options ranging from juice and coffee to alcoholic beverages, allowing us to relax without any crowding. The nostalgic sound of records playing added charm to the atmosphere. On our way back home, we purchased apple pie, Basque cheesecake, almond tofu-like desserts, as well as many onsen manju buns. Our mother celebrating her 88th birthday had an unforgettable stay filled with joy at this accommodation. We always book the same room and buy the same items each time we visit—hoping these cherished routines continue for years to come while already planning when our next trip will be!
- 5.00犬馬之歳วันที่โพสต์: 8/10/2025
Supreme Stay
From the warm smiles of the staff at check-in to the impeccably clean facilities, spacious and comfortable public bath, and carefully prepared meals served with perfect timing—everything was truly exceptional. It was an unforgettable experience. The 8th-floor observation lounge was so cozy that I spent most of my time there, except for meals and baths. It was absolutely perfect. I will definitely stay here again. Thank you for your hospitality!
- 4.83ヘイパチวันที่โพสต์: 6/10/2025
Friend's Birthday Celebration
Received a warm welcome with a refreshing towel at check-in. The interior has a retro and calming atmosphere. The mascot rabbit, Nukuchan, was adorable! The room was bright with plenty of sunlight, very clean including the bathroom area, and had a fresh feel. Amenities were well-stocked. There are lounges scattered throughout the accommodation, and the service was excellent! Alcoholic beverages, soft drinks, snacks, sweets... (I never felt hungry). There’s also a foot bath available, so I spent quite some time in the lounge. With three large public baths on-site, I barely stayed in my room except for sleeping. The food was outstanding! I mentioned beforehand that I’m not fond of raw fish; they kindly adjusted the menu for me. Every dish was meticulously prepared and enjoyable to share with friends. The rice dish served as part of our celebration—a sea bream rice—was incredibly touching! It was absolutely delicious and made for an unforgettable dinner experience. From the room to the lounge areas, public baths to meals—and above all—the hospitality from staff members exceeded expectations overall. It turned out to be an amazing birthday celebration. This is definitely an accommodation I’d love to revisit with friends for future celebrations or special occasions! Thank you so much!
- 4.50MIURAHAREวันที่โพสต์: 20/9/2025
Standardization of Services
The staff members left a strong impression as professionals, especially knowing that the establishment has won an award for overall service. A staff member mentioned that the real challenge begins after receiving such recognition, which truly resonated. It’s fascinating to see how they balance adapting to change while maintaining their core values.
- 5.00レン@090วันที่โพสต์: 17/9/2025
It was a very enjoyable stay. The Onsen was truly wonderful, and I highly recommend it for family trips or stays with large groups.
- 2.67温泉おやじวันที่โพสต์: 30/8/2025
I chose this accommo...
I chose this accommodation because of its reputation for delicious meals. The dinner felt average to me, but the breakfast was outstanding in both quality and variety, ranking among the top 1 or 2 of all accommodations I have stayed at so far. However, one disappointment was that while the building's old charm was appealing, the toilet could not flush properly for large waste and only worked for small waste, requiring me to use an external restroom. Due to this issue, I rated my satisfaction as 3 out of 5.
- 4.50ケイナカモリタカวันที่โพสต์: 16/8/2025
Private Bath
The private bath changing room had a damaged floor, there was no air conditioning, making it hot. The bath also had steps, making it difficult to enter.
- 4.83IKY@วันที่โพสต์: 13/8/2025
The staff are kind and friendly.
The staff were all kind. The Room had old facilities but was well renovated, and the lounge was well-equipped. It was great.
- 2.33ぱんだのおくさんวันที่โพสต์: 9/8/2025
Finish your dinner in 30 minutes?!
We stayed for two nights during summer vacation with our family of three and our dog. Unfortunately, the second night's dinner was a disaster. Due to an online meeting scheduled at 8:00 PM, we called the front desk in the morning to change our dinner time from 7:30 PM to 7:00 PM. While preparations started 15 minutes early on the first night, on this occasion, nothing had started even by 6:57 PM. Concerned that the message hadn't been conveyed, we called the front desk again and were assured everything was fine. However, at 7:10 PM, they informed us there had been a mistake and dinner would still start at 7:30 PM. This left us rushing through a full-course Japanese meal in just 30 minutes, resulting in discomfort that lasted until the next day. While the food may have been delicious, we couldn't enjoy it properly—an incredibly disappointing experience overall. The head chef later came to apologize but offered no further resolution. When we raised this issue again with reception the following day, an executive came to apologize and offered a refund of half of our second night's dinner cost. However, time cannot be undone and our frustration remained unresolved. We will not stay here again.
- 4.00りょこうはすきวันที่โพสต์: 3/8/2025
Overall, it was a good accommodation, but...
Used for a family trip during summer vacation. The staff consulted in advance about meals for elementary school children and suggested kid-friendly options at breakfast, even arranging the food to be easier to eat, making it a very family-friendly accommodation. We stayed for two nights, and the meals were varied so they didn’t feel repetitive. Every dish was delicious (and the portions were generous!). The Onsen was well-maintained, and even though I’m not usually fond of open-air baths, I felt comfortable using them here. (I also preferred the water temperature in the open-air bath.) There are three lounges on-site, but unfortunately, their unique features weren’t fully utilized. For example, one lounge located farthest away had only apple jelly and baked sweet potatoes as refreshments after making an effort to visit it—it felt underwhelming. The books available were mostly old ones that didn’t spark much interest either. As a result, I couldn’t recommend this lounge to my companions. After enjoying such exquisite meals at dinner, these offerings seemed unnecessary by comparison. Perhaps designating this space as adults-only with alcoholic beverages or popular books could make better use of its potential? The interior decor is lovely but feels wasted without more thoughtful utilization. Another lounge above one of the large public baths also lacked a clear purpose or appeal. One major disappointment was experiencing unnecessary waiting time during check-out. Even though we waited in the lobby with our luggage and keys ready for check-out processing, it seemed staff didn’t realize we were waiting unless explicitly told so by us directly. While another guest’s check-out process was ongoing ahead of us—and we patiently waited—it never concluded promptly enough until we flagged down another passing staff member who immediately assisted us afterward! This made me wonder why all that prior waiting occurred unnecessarily... Since travel plans often involve tight schedules post-checkout delays like these can leave quite negative impressions despite otherwise excellent service throughout earlier parts-of-stay experiences overall ranking among top-tier accommodations previously visited before now diminished slightly due-to-final-moment mishaps timing-wise front-desk interactions significantly influence guests’ perceptions overall impression ultimately disappointing outcome here regrettably tarnished what-could’ve-been flawless experience altogether instead! Children thoroughly enjoyed themselves nonetheless; overall still considered good accommodation choice next-time considering staying within same group Ryokan properties exploring further possibilities future trips ahead!
- 5.00tsukiyono@usagiวันที่โพสต์: 27/7/2025
I want to visit this accommodation again!
The hospitality of the staff, the meals, and the bath were all excellent. Since we visited on a hot weekday, it might have been less crowded than usual, and our room was upgraded. I was impressed by how clean the floor of the dressing area in the large public bath was, with no hair at all. The abundance of towels in the dressing area also made it very convenient for me personally. The greetings and thoughtfulness of all staff members make this accommodation number one in Jozankei. There were complimentary alcoholic beverages, tea, and coffee available as well—everything was perfect. We were also very comforted by Nui-chan, the adorable rabbit mascot. I would love to visit again during a colder season!
- 5.00一休クローバーวันที่โพสต์: 25/7/2025
Family Anniversary
A wonderful accommodation. This was our second visit, and we enjoyed the footbath this time. The staff provided excellent service. The person in charge of the footbath and the massage reception were very kind and shared helpful information—thank you so much! The food was diverse and absolutely delicious, and the gallery was lovely as well. We visited for a special occasion, received many thoughtful gestures, had a memorable experience, and felt truly relaxed thanks to your hospitality.
- 4.83LoveBerryวันที่โพสต์: 14/7/2025
A charming Ryokan with excellent hospitality and a traditional Japanese-style house atmosphere
The accommodation consists of two buildings: the accommodation building and the bathhouse building, connected by a corridor on the 4th floor. The parking lot is located near the bathhouse building, so guests need to carry their suitcases a long way to reach reception. This was the only downside. However, staff members noticed us from afar and kindly helped carry our suitcases. Their excellent hospitality completely made up for any inconvenience. Everyone greeted us with warm smiles, which truly made us happy. I had been feeling down before arriving at this ryokan, but I quickly forgot my worries and enjoyed my stay. The interior of the ryokan has a traditional Japanese design reminiscent of an old folk house but feels neither outdated nor intimidating—just calm and charming. Our room was spacious for two people, allowing us to relax comfortably. We especially loved the massage chair. The baths offered various options, with plenty of space inside as well as in the changing rooms, so it never felt crowded even when others were present. Everything was clean thanks to frequent maintenance by staff members, which we greatly appreciated. Meals were served in beautiful private dining rooms full of atmosphere; every dish was delicious! We were also delighted by being served sparkling wine at the end of our meal. The exclusive lounge for special floor guest rooms provided self-serve Sapporo draft beer and Dewar’s whiskey along with various snacks. Even my husband—who usually doesn’t visit lounges—enjoyed it very much! I also loved spending time there while admiring views of the sky and scenery; we ended up staying longer than expected because it was such a lovely space. But above all else, what stood out most was everyone’s exceptional hospitality—it healed our hearts... Thank you so much!
- 5.00ゲストวันที่โพสต์: 9/7/2025
It made me feel warm and happy.
We visited to celebrate a 77th birthday with an all-women group. The service was friendly and warm without being overbearing, creating a comfortable atmosphere. One of the participants mentioned that she would love to return for some self-care if time allows.
- 5.00ゲストวันที่โพสต์: 9/7/2025
It was a relaxing experience.
A reunion of women celebrating their 77th year gathered from various prefectures. One participant from Tokyo remarked, "With the warm hospitality and serene atmosphere, I’d love to visit again with my sisters next time."
- 4.67こも先輩วันที่โพสต์: 13/6/2025
70th Birthday Celebration Trip
10 years ago, we stayed at Furukawa in Otaru and Shiraoi and had a wonderful experience, so this time we chose to stay again during our family trip to Hokkaido to celebrate my husband's 70th birthday. The room allowed us access to the lounge and had excellent bath facilities, making us wish we had checked in earlier. We also enjoyed the bonus of the projection mapping event at Jozankei Onsen. Thank you for taking photos of us in celebratory attire and for your thoughtful touches with the special meal—it created wonderful memories for us. On the day of our stay, the room was a bit warm, and finding our way to the bath was slightly confusing. However, the staff's hospitality was outstanding. We would love to visit again if given another opportunity!
- 4.83Feliz Natalวันที่โพสต์: 27/5/2025
We stayed at the acc...
We stayed at the accommodation with our beloved dog on a weekday during the May holidays. The room was not very spacious, but it had a sunroom, making it comfortable even for two adults. The meals, both breakfast and dinner, were excellent—just the right amount and delicious. We would love to stay here again if we have the chance.
- 4.67旅うさวันที่โพสต์: 16/3/2025
Would love to visit again!
I have stayed here several times, and this time I chose Room 801 because I liked it from my previous visit. The classic furniture is lovely, and the lounge is conveniently nearby. The private bath was perfect for my elderly mother to relax without worrying about others, so we didn’t use the public bath. It was still more than satisfying, and we are already discussing when to visit next!
- 1.00matsukan56วันที่โพสต์: 14/3/2025
I was surprised.
Due to my wife's allergy (anaphylaxis), we informed the accommodation of her dietary restrictions during the reservation process and reconfirmed at check-in. However, despite this, the first dish served at dinner contained ingredients she couldn't eat, leaving us shocked. Furthermore, it took about an hour for a replacement dish to be served, making us question whether they had truly prepared allergy-friendly meals in advance. Back in our room with an onsen view bath, we decided to relax and refresh ourselves. Unfortunately, the bath temperature had dropped to 37°C. We contacted the front desk requesting them to increase the temperature and were told that they control the room's bath temperature. When asked why it became lukewarm, they said they'd come check. After some time, a staff member arrived but couldn't resolve the issue immediately and left saying they'd investigate further. Later on, we received a call from reception explaining that they identified the cause but it would take more time for the water temperature to reach an appropriate level. Ultimately, our private onsen view bath was restored past 10 PM—rendering its purpose meaningless. The next day during checkout, I was presented with a standard bill despite all these issues. When I questioned if these incidents were being considered in any way regarding charges and mentioned I'd pay if required but felt disappointed by their handling of matters like allergies—they consulted higher management before offering about a 20% discount on room charges as resolution while repeatedly apologizing briefly for allergy concerns (5-6 times). Although this accommodation has relatively good reviews overall—I will never return again after such an experience.
- 5.00neonkbวันที่โพสต์: 4/3/2025
Flawless
We have stayed here several times before, and once again, everything was perfect. Both dinner and breakfast were exceptional with no unnecessary elements, and each lounge remains a top-tier space where we could relax and escape from daily life. We were also completely charmed by the adorable 4th generation Nukuchan. We look forward to visiting again in the near future.
- 4.67ダンゴウオ01010101วันที่โพสต์: 16/2/2025
It became a good memory.
It was my first time at Furukawa. The atmosphere was very pleasant with a traditional Japanese taste, and I enjoyed the meals. Next time, I would like to visit Furukawa in Kojohama and Otaru as well. Thank you very much.
- 5.00もけもけもけもけวันที่โพสต์: 2/2/2025
I had a relaxing time.
I used the Property for a celebration. I was able to relax and had a wonderful time! The staff's hospitality was pleasant, and it was a Property I would definitely like to visit again. The large public Onsen was spacious, with convenient washing areas, making it very comfortable. Everyone in our group enjoyed the baths both at night and in the morning. Since we stayed in a Room with a private bath, that space was also very comfortable and absolutely fantastic. The meals were all delicious, and although we were full, we enjoyed them thoroughly. The Onsen heating was warm, and even at the end of January in Hokkaido, we never felt cold at all. The multiple lounges were all comfortable, and although various groups were using them, they were designed to allow for a relaxing experience, which was excellent. I definitely want to visit again!
- 4.33モモンガ31วันที่โพสต์: 23/1/2025
Family trip
We visited with our family. It was a Ryokan with a high level of satisfaction from check-in to check-out. We felt the staff's excellent hospitality and were able to have a pleasant stay. We were also satisfied with the food, which was excellent. Thank you for taking care of us this time. We would love to visit again.
- 3.8391150วันที่โพสต์: 11/1/2025
Bathroom cleaning
I have used this place several times, but the cleaning of the large public bath was inadequate and it was dirty. The mist sauna is supposed to have a mugwort scent, but it was almost non-existent and smelled moldy inside. The shower area in the washing space was covered in mold, and it didn't seem like it was being cleaned at all. The washing area in the second-floor bath was better after the gender switch the next morning, but... I would like the cleaning to be done properly.
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