รีวิวและความประทับใจจากผู้เข้าพักที่ KAMENOI HOTEL NACHI KATSUURA KUMANO KODO - 2หน้า

(จังหวัดวากายามะ/นังกิ คัตสึอุระ น้ำพุร้อน) [ทั้งหมด 102 ห้อง]
คะแนนรวม
3.92
(155)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.67
  • สิ่งอำนวยความสะดวก
    3.56
  • การบริการลูกค้า
    4.11
  • อาหาร
    4.21
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.12
  • ความพึงพอใจ
    3.85
  • 4.17
    Chen sam

    My Trip

    This is my second visit to Nachikatsuura, and I chose Kaminoi Hotel for its convenient location and beautiful window views. Although I was initially disappointed with the room upon check-in, the manager kindly agreed to upgrade my room for an additional ¥6,000, allowing me to fully enjoy my 2-night stay at Kaminoi Hotel. By the way, the dinner was delicious.

  • 5.00
    ケリーライダー

    Excellent service!

    The entire facility, including guest rooms, open-air baths, and the restaurant, was clean and excellent. Above all, the service was courteous, kind, and comfortable. During our Multiple Night Stay, we were guided to different seats in the restaurant each time, allowing us to enjoy the morning and evening ocean views outside the window. The meals were thoughtfully prepared to suit a Multiple Night Stay, making our stay truly enjoyable.

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  • 4.50
    terazi

    Very good accommodation!

    Stayed here after visiting Nachikatsuura Taisha. The room had a view of the sea, and I could see some fireworks at night. The onsen was spacious and very relaxing. (There is an open-air bath, but unfortunately, you can't see the sea while soaking.) The meals were delicious, and the staff provided excellent service. The late-night tantanmen was also incredibly tasty. It was a wonderful accommodation with the charm of a traditional ryokan.

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  • 4.00
    みゆみーみ

    The staff were kind ...

    The staff were kind and attentive, leaving a positive impression. The meals were highly satisfying. The private open-air bath in the guest room allowed for temperature adjustment, making it possible to enjoy a bath at your preferred temperature. However, it was unfortunate that the refrigerator was not fixed in place and difficult to open and close, and there were no tissues provided.

  • 4.00
    rony@

    The interior was bea...

    The interior was beautiful, and the view from the Room was absolutely stunning. It was a pleasant surprise to find that the hairdryer, hair iron, and shower in the private open-air bath were all by ReFa. However, one issue we encountered was with locking the Room door—it was too stiff to turn smoothly and could not be locked with just a woman's strength. We had to rely on male strength each time to lock it. It would be greatly appreciated if this could be improved for future guests so that locking the door becomes easier. Other than that, we were very satisfied—thank you!

  • 2.00
    バンドウ

    Rated lower than a Business Hotel.

    There was no prior communication before the stay. Upon arrival, there was no parking space available, and we were directed to a second parking lot. However, there were no attendants there, and no spaces were available. After wandering around in confusion, we were finally instructed to park in a spot located on a curve within the premises. When we expressed concerns about the risk of being hit by other vehicles due to its location, we were told it would be at our own responsibility. Additionally, guests who arrived later than us were guided to park in front of the hotel instead. The reception staff consisted only of non-Japanese speakers, making communication difficult. On that day, there was supposed to be a fireworks festival; however, it was canceled due to bad weather. While I understand that accommodation prices are higher compared to other days because of such events, I felt no sense of service or consideration for the cancellation. Dinner portions were small—though this may vary depending on individual preferences—and while the white rice was delicious, there was no explanation about refills which left me unsatisfied. There was a complimentary "night ramen" service; however, as only one person handled preparation and serving duties alone, wait times became long and did not match expectations for such high accommodation fees. We stayed in an annex building where hallway air conditioning wasn’t functioning properly. Although I understand that renovations have been done throughout the property overall—the sprinkler system inside our room appeared so dirty it seemed like grime might fall from it at any moment. Breakfast exceeded expectations—it tasted amazing! Both rice dishes & side dishes offered excellent balance & quality! Overall though—I wouldn’t consider staying here again based on this experience overall evaluation-wise!

  • 1.83
    あしたどうする

    Accommodation not worth the price.

    From the moment of arrival, I felt something was off. There was no one at the car drop-off area. The parking lot in front of the Hotel was already full, and without any guidance, three cars were stuck waiting. I asked the front desk if someone could assist with directing traffic. It seemed there were not enough staff for the number of guests, which I noticed in other situations as well. When we were shown to our Room, it only had a shower booth. The IKYU.com Reservation page prominently stated that it included an Onsen bath. Upon inquiry, I was told that some Rooms only have a shower booth. After checking again, there was indeed a small note at the very bottom of IKYU.com's detailed page mentioning this possibility. For 64,000 yen for two people—a price comparable to Rooms with an Onsen bath—it felt unreasonable to have just a basic shower booth like one might find in a Business Hotel. The Room itself had been renovated and looked clean; however, when opening the curtains to enjoy what should have been a nice view, we found an old and dilapidated balcony instead. While this may be due to budget constraints, it was quite shocking—not just old but also rusted air conditioning units falling apart and floors covered with stubborn dirt and debris along with spider webs and bird droppings. We ended up keeping the curtains closed throughout our stay. On a positive note: while portions were small, the food tasted good; additionally, all staff members were pleasant and courteous—this made it even more disappointing overall because these positives could not make up for everything else that fell short. Lastly—and most regrettably—I trusted IKYU.com but found their site’s descriptions misleading in this case as well.

  • 3.50
    モコモッコ

    A bit disappointing

    Stayed in a Deluxe Corner Suite with an Open-Air Onsen Bath **Pros** - Room size: Spacious enough for a comfortable stay - Private Onsen: Relaxing and enjoyable experience - View from the room: Absolutely stunning **Cons** - TV size: Too small for such a large room, felt unbalanced - Shower water pressure: Very low, took a long time to wash properly - Hallway smell: Unpleasant and noticeable, though unclear what it was - Food: Flavors were too strong, leaving us feeling thirsty A beautiful room overall but slightly disappointing due to some shortcomings.

  • 4.67
    NECOmeo

    The meals are absolutely delicious.

    I stayed for two nights during the first half of Golden Week. I chose this hotel because it was within walking distance from the station. While the exterior felt a bit old, I reserved a renovated room with a bed, which was clean and comfortable. The open-style sink in the room was very convenient to use. Although I am not fond of seafood, everything, including the fish dishes, was delicious. Since it was a multiple night stay, they changed both dinner and breakfast menus each day. The staff were attentive to every table, making it a pleasant hotel experience.

  • 5.00
    DeepI

    Repeat

    I revisited as I had a great experience during my previous stay. The meals seem to change with the seasons, and this time featured refreshing summer-themed dishes, which were also excellent. The front desk staff provided courteous service, leaving me very satisfied. I heard from the front desk staff that there will be events held in summer, so I am looking forward to that as well. Thank you very much!

  • 4.83
    capmama

    Spacious Room with a Great View

    The view from the Room was amazing. The staff provided excellent service. I would love to visit again.

  • 5.00
    惠

    A cost-effective Hotel.

    This is the only Hotel where you can see the World Heritage Nachi Falls. Both breakfast and dinner were not buffet-style, allowing for a calm dining experience. Although not shown in the photos, the freshly cooked mixed rice served at dinner was very delicious. Additionally, the free café corner and late-night tantanmen were excellent. I would love to stay here again if I have the chance.

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  • 3.50
    たんばたろう

    Good Points & Things to Improve

    Positive Points: The Onsen was comfortable and amazing! The smiles of the breakfast staff were pleasant and welcoming. Negative Points: When I tried to borrow an iron, I was told it was already in use with no further assistance. It would have been better if they had said, "Please wait a moment, and we will make it available for you." After contacting them three times, I finally managed to borrow it the next morning by requesting that the current user return it. Even then, there was no "Thank you for waiting" from the staff who brought it. This shows a lack of communication among staff members. Anticipating guests' needs and responding accordingly is what hospitality should be about, don't you think?

  • 5.00
    DeepI

    Stunning View

    The room with an ocean view and the open-air bath were perfect, especially with the great weather. The kaiseki meal allowed us to dine at a leisurely pace, making it a refreshing experience from daily fatigue. The welcome tea and plum wine served before the meal were delightful, and we even purchased plum wine as a souvenir! The staff's hospitality was excellent, making it a truly wonderful trip. I would love to visit this Hotel again if given the chance.

  • 4.00
    バラ好き夫婦

    A hotel with excellent value for money.

    This hotel offers excellent value for money. Dinner included a seasonal all-you-can-eat crab feast, fresh tuna, and local specialties like Kumano beef sukiyaki in a traditional course meal. Breakfast was not a buffet but featured creative dishes made with local ingredients, showcasing the chef's skill. The service was excellent, and the food was incredibly delicious. The guest room was spacious but had uneven flooring and lacked cohesive design, leaving room for improvement. However, considering the price, the quality of the meals, ocean view, Onsen-equipped rooms, and overall experience made it an outstanding value that even led me to become a Kamenoi member!

  • 5.00
    おとな家族旅行

    It was very comfortable.

    We had a very relaxing family trip. The room was comfortable, and we enjoyed the Onsen at a leisurely pace. It truly felt like an authentic Onsen experience, leaving us warm and content.

  • 2.33
    おじー

    Not luxurious. A rather old Ryokan.

    The staff provides attentive service, ensuring guests never feel uncomfortable or helpless. They quickly notice and address any issues, which is characteristic of an IKYU Hotel. However, the Facility is very outdated. The Room's bidet was broken, and the shower did not work. It was surprising to find a broken bidet in this day and age when even Business Hotels have functioning ones. The design seems to be from about 30 years ago, making it impressive that such old equipment is still in use. Additionally, the water facilities in the Room are old and dirty. Cleaning appears to be done superficially as corners and edges are noticeably blackened with dirt. Still, commonly touched areas are cleaned well enough for a reasonably comfortable stay. The bed was clean with no issues like dust mites or fleas. Breakfast is provided but lacks satisfaction—small side dishes paired with plenty of white rice seem to be the style here. It’s puzzling that this Hotel isn’t categorized as "casual."

  • 4.67
    ちちちーさん

    The room had a beaut...

    The room had a beautiful ocean view, but the draft made it feel a bit chilly, which was slightly concerning. The outdoor bath felt lukewarm, possibly due to the cold weather, so we couldn't stay in for long, which was unfortunate. On the first floor, there were facilities for karaoke, darts, and table tennis. Since karaoke was reserved privately, our family enjoyed playing darts instead. Overall, the property was very clean and the food was delicious. We were very satisfied—thank you!

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  • 4.83
    ハンドルネームにゃんこ

    The restaurant service is excellent.

    Great bath, great room, great meals, and the young staff at the restaurant provide excellent service!

  • 4.33
    shimoyan23

    The facility is a bit old, but the breakfast is delicious.

    The Facility is a bit old, but the Japanese-style room is spacious and the breakfast was very delicious, so I am satisfied. Was it the heating? The hallway was filled with a smell like kerosene. What was that??

  • 4.50
    こなけみ

    A family trip after 20 years

    We stayed in a suite with an open-air bath for our first family trip in 20 years. The ocean view was stunning, and we could even see Nachi Falls in the distance. The sunset was beautiful, and enjoying the open-air bath while taking in the view was simply the best. There were many thoughtful touches that made our stay comfortable. We truly felt relaxed and refreshed. This is a Property we would love to visit again.

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  • 3.67
    TEDDYU

    The Property of the Future

    It was a big mistake for me to assume that upon arriving at the Property on my own, there would be clear instructions for pick-up and parking, allowing me to enter the Facility comfortably. I also mistakenly thought that at the Restaurant, tables would naturally be spaced apart, have partitions, or that private rooms would be standard. An old large Ryokan had added Onsen open-air bath guest rooms, and the old rules were applied to the new Floor. Even though the Onsen open-air bath guest room Floor had been beautifully renovated with wide hallways and a pleasant atmosphere, it felt like a missed opportunity. For future Reservations, I think I should choose either a new Property or a separate building for accommodations. That said, the Onsen room was excellent, and the staff were cheerful and kind in their work.

  • 3.33
    ぺ花子

    Off-season

    I made a reservation in Nachikatsuura for a kaiseki meal with all-you-can-eat crab and onsen. To conclude, the meal was very satisfying. The staff were attentive, standing in a space where they could be easily called, allowing us to enjoy our meal with prompt responses. The onsen is not large, but since it was the off-season, we were able to relax comfortably in the onsen. The downside was that we rented a table tennis room, but there was quite a bit of dust in the corners of the floor, which was unpleasant when the ball rolled there. Because of that, even though the room was kept clean, it was disappointing to feel that the room cleaning was well done.

  • 1.50
    なまはげもぐら

    The room was dusty, ...

    The room was dusty, especially with dust constantly swirling from the air conditioner. Additionally, there was mold growing on the air purifier, and the teacups provided were dirty even before use, which made me feel that the hygiene was quite poor. The onsen had a nice view, but it was a bit disappointing that the good scenery was blocked by a fence when soaking in the bath. The food was delicious and satisfying, but it was disappointing to be kept waiting because the preparation was not ready even when arriving at the reserved time.

  • 3.00
    はまのかず

    The hotel is relativ...

    The hotel is relatively close to the station, but when staying, you bring luggage such as suitcases. Dragging luggage from the station to the hotel and from the hotel to the station felt very far. It is very taxing for the elderly. Shuttle service at the hotel is a minimum requirement.

  • 5.00
    87hanachan

    A Couple's Travelogue to Nachikatsuura, Shirahama, and Nara

    At the end of the year, my spouse and I decided to visit Nachikatsuura, Shirahama, and Nara on the Kii Peninsula. The joy of traveling and staying at wonderful hotels made the trip even more special. Nachikatsuura: Ocean Views and Luxurious Moments The first place we visited was Nachikatsuura. We stayed at a luxury hotel located by the sea in this beautiful area surrounded by the ocean. From the spacious room, we had a panoramic view of the sea and could relax while listening to the sound of the waves. Particularly impressive was the time of sunset. The sky and sea turned orange, creating a picturesque scene as if it were a painting. The hotel's restaurant offered breakfast and dinner featuring Japanese kaiseki cuisine using plenty of local ingredients. We couldn't help but savor the dishes, which were a perfect combination of fresh seafood and local vegetables. The room's design, which reflected the tradition of Japanese style, was comfortable, allowing us to relax from the moment we entered. The hotel staff were very attentive, and the timing of serving the meals was impeccable. This is a hotel we would definitely like to revisit the next time we come to Nachikatsuura.

  • 2.00
    soayuminare

    Lacking in hospitality

    We went by car with our family during the year-end holidays. Upon arriving at the hotel and pulling up to the entrance, we felt a bit strange as no one came to greet us. We entered the hotel and checked in. Before dinner, we went to the onsen. We entered separately for men and women, but the water in the men's bath was too lukewarm, and my husband returned to the room shivering. He was angry, saying he had never felt so cold staying at an onsen property. The women's bath wasn't that lukewarm, but it was inconvenient to have to bring a bath towel and towel to the large bath. I wished they would provide bath towels there. The worst part was the dinner service. There was no reception at the entrance of the banquet hall, and for a while, we didn't know what to do. We finally got seated after speaking to the person who seemed to be in charge and started our meal. As we began eating, the first appetizer had several items on one plate, but before we finished everything on that plate, the person in charge moved the uneaten items to the side and took the plate away. This happened not only at our table but at others as well... I almost shouted, "We're still eating!" but held back. Even with the subsequent dishes, they tried to clear plates that still had unfinished items. Perhaps they wanted to clear the plates quickly to serve the next guests, but it was so obvious that it ruined the mood. I believe enjoying delicious food at a leisurely pace is the essence of travel, but being rushed to eat quickly from the side ruined the experience, even though the food wasn't that bad. The breakfast service was good, so I think it was just that person's service that wasn't good, but one person's service can change the impression of the hotel. I think they should be careful. Also, the entire hotel was old, which is fine, but there was a smell like kerosene everywhere, which was unpleasant. I think scent is also an important part of hospitality, so I felt they should consider using aroma and be mindful of it. Among the hotels I've been to, I felt this one was ranked the lowest.

  • 5.00
    田舎暮らしH

    Ocean View

    I stayed alone, but it was affordable and the meals were very satisfying! The Onsen was at a comfortable temperature and good for the skin, and the Room was spacious and relaxing. In the morning, I woke up to the view of the ocean from my ocean-view Room, and I was able to enjoy breakfast while gazing at the sea, starting the day off refreshingly. I would definitely like to use it again.

  • 2.17
    井之頭

    Unfortunately, it's subtle.

    It seems that the property underwent an ownership change and reopened this July, but for individual Japanese guests, it might feel overpriced compared to the services offered. Since there is no Shuttle Service from Kii-Katsuura Station, walking or taking a taxi is necessary, and there was a need to line up at the front desk and when seating for meals. Dinner options were limited to either a 5:30 PM or 7:30 PM start. The meals (which were plentiful) and the bath did not have any distinctive features and seemed ordinary. There was a drink corner (without alcohol) and night soba noodles available. With a large number of Rooms, it might be more suitable for groups or inbound tourists.

  • 5.00
    DeepI

    Second use

    I revisited using my vacation because the town of Nachikatsuura was very nice and the Hotel had just been renovated, making it very comfortable. The Japanese dance event and the plum wine offered in front of the restaurant, which were not there last time, were very good. The cleaning was thorough and there were no problems. Previously, there was a slight impression of being hectic, but this time it was calm, and there was nothing like the Review. I look forward to your hospitality again when I visit.

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