รีวิวและความประทับใจจากผู้เข้าพักที่ KAMENOI HOTEL NACHI KATSUURA KUMANO KODO

(จังหวัดวากายามะ/นังกิ คัตสึอุระ น้ำพุร้อน) [ทั้งหมด 102 ห้อง]
คะแนนรวม
3.91
(155)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.63
  • สิ่งอำนวยความสะดวก
    3.56
  • การบริการลูกค้า
    4.12
  • อาหาร
    4.22
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.10
  • ความพึงพอใจ
    3.84
  • 3.50
    板橋のカズ
    วันที่โพสต์: 18/10/2026

    Requests for the Hotel

    When I asked the front desk because BS satellite channels weren’t available, I was told that this hotel does not offer BS broadcasting. I had never stayed at a hotel without BS channels before, so I was truly surprised. Also, although the Japanese-style room was renovated into a Western-style room two years ago, the bed-like furniture was an awkward height and uncomfortable to use. I also had to sit on the floor to watch TV, which wasn’t very comfortable. The sukiyaki served for dinner tasted overly salty due to the sauce being too strong. Overall, the age of the building stood out.

  • 4.67
    おおみやじろう
    วันที่โพสต์: 18/10/2026

    Overall, we were abl...

    Overall, we were able to relax and were satisfied. However, since I’m sensitive to the cold, I would have liked tabi socks. Also, there were small steps in a few places, such as near the elevators. Even though I knew about them, I forgot when passing through several times and stumbled, so I hope some measures can be taken. I thought the shampoo bar was very good, but my husband didn’t know about it. Since you wouldn’t notice it unless you walk past the men’s bath area, it might be helpful to add signage that is easier for men to notice. Based on these points, I reduced my ratings for amenities and facilities.

  • 2.33
    ゆうりんとしゅしゅ
    วันที่โพสต์: 17/9/2026

    As this is a rebrand...

    As this is a rebrand, the Facility showed signs of age in places. There was a lounge (drinks only) with a bright, glass-walled space, but the lower parts of the pillars had exposed rusty metal and were quite deteriorated, which made me wonder if it was safe. Some aspects may be unavoidable given the building’s age, but since it was just one floor down I used the stairs and noticed stains on the wall where something had been spilled. When I used the large public bath in the morning, trash that had been there the night before was still on the floor, so it didn’t feel well maintained. The meals weren’t luxurious for the price and didn’t include premium ingredients, but they used local produce and were enjoyable. It had been a while since I stayed in a Japanese-style room; however, the futon mattress was thin and I couldn’t sleep deeply because my body hurt and I kept turning over. Also, since the duvet cover did not fully cover it, there were stains on parts of the duvet fabric itself. My husband apparently took out an extra futon from the closet during the night. If extra bedding is available, it seems better to add more.

  • 3.67
    いもかさいまほろば1号
    วันที่โพสต์: 12/9/2026

    A few disappointing points

    Thank you for your hospitality. The staff were very kind, but the Room we stayed in was on the first floor and had an open-air bath. When we first entered, there was a sour smell, like sweat. We used a deodorizing spray, but when we returned after dinner, the unpleasant odor was the first thing we noticed again. For future guests, I hope this can be improved.

  • 3.17
    タニシ
    วันที่โพสต์: 11/9/2026

    The restaurant service and front desk support were disappointing.

    This was our first time staying at this Hotel, for 2 nights and 3 days. We checked in shortly after 3:00 p.m. There were three staff members at the front desk and one in the lobby, and no other guests were checking in besides us. However, not a single person greeted us with a “Welcome” or anything similar. I was honestly surprised. While completing check-in, we were told that dinner would be either from 6:00 p.m. or 7:00 p.m., but the 7:00 p.m. slot was already full, so we were more or less forced to choose 6:00 p.m.—Done. For breakfast the next day, we could choose between 7:00 a.m. and 8:00 a.m., but again we were told only the 7:00 a.m. slot was available. At that point I started to wonder what was going on—if check-in is from 3:00 p.m., why are all the dining times already full when we arrive just after that? Do other guests check in much earlier? When traveling, you want to take it easy in the morning—do you really have to wake up early? I ended up voicing my concerns. They said they would contact our room later, and we headed to our room (we carried our own luggage). The next day’s trip included my mother, who is turning 90, so there were three of us (my wife and I), along with a walker, wheelchair, and quite a bit of baggage—but if that’s their system, so be it. A few minutes after arriving at the room, we received a call from the front desk saying they could change breakfast to 8:00 a.m. after all—which was great. The room was clean and well maintained, and the private open-air bath had a wonderful view; being an Onsen made it even better. Dinner was served at the restaurant and everything was delicious—most importantly, the restaurant staff were outstanding. Service was efficient yet warm, with thoughtful conversation throughout that made us feel truly welcome. In particular, at the end of dinner on our second night—and as a service from the Hotel—they prepared a purple hooded cap and traditional vest for my mother’s 90th birthday celebration. They also brought out a lovely dessert platter and seven staff members sang “Happy Birthday.” My mother smiled from ear to ear and was deeply moved. Thank you very much; thanks to you all this became an unforgettable trip. Breakfast (not buffet-style) was also excellent; both the food and restaurant staff were truly wonderful. The only disappointment was the front desk staff. The front desk is essentially “the face” of any Hotel, but their greetings attentiveness overall efficiency frankly did not feel good at all It felt like such waste given how excellent restaurant team is

  • 3.50
    うっちゃんママ
    วันที่โพสต์: 30/8/2026

    Dinner and breakfast...

    Dinner and breakfast were both very delicious. I had imagined the open-air bath would be a bit larger, so that was slightly disappointing. However, since it was a sea-view Room, the view from the Room was wonderful.

  • 4.00
    mariko_on
    วันที่โพสต์: 25/8/2026

    The meals we had her...

    The meals we had here were delicious both at breakfast and dinner, and we were very satisfied. The staff were courteous and attentive without being intrusive. There were also international staff members, and everyone served us pleasantly. We would love to visit again. Thank you very much.

  • 5.00
    王玉華
    วันที่โพสต์: 24/7/2026

    The hotel offers a beautiful setting, allowing you to relax completely during your trip.

    One night with two meals (breakfast and dinner) included. The food is delicious and features local specialty ingredients, letting you fully enjoy the charm of traveling in the area. The room is spacious and clean, and it’s very relaxing to sit on the balcony and enjoy the ocean view.

  • 4.00
    アヌカ
    วันที่โพสต์: 21/7/2026

    The staff were wonderful.

    Although the building itself is old, parts of the interior have been renovated, and we enjoyed the picture books and traditional toys that children can have fun with. In particular, the staff were wonderful during meals, and we were able to enjoy our food comfortably even with an elementary school child and an infant.

  • 2.50
    大阪の老人
    วันที่โพสต์: 20/7/2026

    I was really looking forward to it.

    We stayed in an ocean-view Room and chose the “Land’s Blessings” kaiseki, as well as the kaiseki featuring a comparison of Kumano beef sukiyaki and sashimi made with fresh fish from Katsuura Fishing Port. I have used IKYU for a long time and have always been satisfied, but this time there were many disappointing points. First, although it is about a 10-minute walk from the station, carrying a suitcase on a hot summer day was quite difficult, and I felt that Shuttle Service would have been very helpful. In the end, we took a taxi. When we entered the Room, there was an old-room smell. The air conditioner was not working well and the room temperature was 27.5°C. There was also a large temperature difference compared to the hallway, and the installed unit looked like it had been in use for over ten years. The outdoor unit on the balcony also showed noticeable rust. After contacting the front desk, a staff member came to our Room and it improved after just a few minutes of checking. It was described as “ocean view,” but what we could actually see was Nachi Bay—not the Pacific Ocean. The sashimi comparison from Katsuura Fishing Port that we were looking forward to consisted of four kinds of sashimi with only two slices each. As for tuna, there were only two types—bigeye tuna and albacore—and there was no bluefin tuna. The Onsen itself was pleasant, but the changing-room locker key did not open or close smoothly; it took about one minute to open after bathing. There was only one face towel and one bath towel provided in our Room, which was inconvenient for using them for hand-drying, washing up, and bathing altogether. It was also disappointing that no towels were available in the public bath area for guests to use freely. Although it was described as having beds, in reality it seemed like thick mattresses with futons placed on top rather than standard beds, which did not feel suitable for elderly guests getting in and out of bed.

  • 4.33
    フーリンゲル
    วันที่โพสต์: 20/7/2026

    Looking forward to enjoying an Onsen and meals on a 1-night, 2-day stay.

    Used for a trip with three adults. A standard Japanese-style room with an ocean view; the futons were comfortable and we slept well. It didn’t feel cramped. Onsen water even comes out in the unit bath. The amenities were DHC, which was reassuring. Drinking water is provided in a dedicated bottle, and you go to the water dispenser to refill it. The Onsen has one indoor bath and one open-air bath. The temperature was just right, and what I especially liked was: the spacious, relaxing changing area, and in the open-air bath, you can hear the sound of the waves and catch the scent of pine needles carried on the breeze. The meals were excellent, bringing out the best of local ingredients, and paired well with local sake. Breakfast was equally satisfying. You could really feel how hard all the staff were working through their service. There were many international guests as well, but most had good manners and we didn’t have any unpleasant experiences. Some parts of the Facility felt a bit old, but not enough to bother us. If I have another chance, I’d like to stay again.

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  • 2.67
    ミクラスなよみ
    วันที่โพสต์: 10/7/2026

    Please contact IKYU instead of the Hotel.

    The food was excellent, but the Facilities are simply too outdated for an Accommodation. The toilet lid would not stay up, and even after requesting repairs I was told it could not be fixed. I was asked whether I wanted to change Rooms, but I declined because it felt like too much trouble. After that, I also found that the bidet seat was broken. The sink drain was rusty, and the visible plumbing had deteriorated badly. In addition, the Room walls were very dirty, which was disappointing. It also makes me question IKYU for listing a Hotel like this. I will never stay at Kamenoi Hotel again.

  • 3.33
    Seven Y
    วันที่โพสต์: 26/6/2026

    Room with an Open-Air Bath

    The Room with an open-air bath was very comfortable, and I was able to soak as many times as I liked at any time, which helped relieve travel fatigue. The bidet toilet seat was also comfortable. On the other hand, I felt this could become an even better Hotel with a few improvements. First, the shower faucet in the open-air bath was difficult to adjust for temperature and water flow, so it wasn’t very user-friendly. Also, because there is a protruding pillar inside the toilet room, the space feels tight, and when standing up I hit my head on the corner. For safety reasons, I hope you will consider measures such as warning signs or protective padding. Dinner offered many dishes, and the local cuisine was delicious—I was very satisfied. However, the dining time felt a bit short. Also, since we were not told the end time when we were seated, we only learned it partway through and had to rush a little. If this is explained at the beginning, guests can manage their time more easily. Overall, it was a satisfying stay. If these points are improved, I believe it will be an even more comfortable Hotel. Thank you very much.

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  • 4.17
    Rira Yoshino
    วันที่โพสต์: 21/6/2026

    We stayed as a group...

    We stayed as a group of five female cousins. The Room was spacious and comfortable. The meals were also satisfying. However, locking and unlocking the door took some effort, and although it was only a small step, we almost tripped a few times. Other than that, everything was very good. We would like to stay again.

  • 2.33
    一休浪漫
    วันที่โพสต์: 17/5/2026

    The Room was nice, but

    We stayed two nights in a Deluxe Corner Suite with an open-air Onsen bath. The Room itself was spacious with a great view, but everything else was very disappointing. First, at check-in there was no welcome at the Hotel entrance, and no real greeting even after we went inside. We had to bring the cart to the entrance ourselves, load our luggage, and then check in at the counter. We were told the open-air bath in the Room could not be used 24 hours a day and had the same hours as the public bath area, which was disappointing for a Multiple Night Stay. There was also no explanation about emergency exits or similar information. After check-in we had to carry our luggage to the Room ourselves. The safe inside the walk-in closet was placed directly on the floor, making it difficult to set a code. There was no wash basin or chair for bathing in the open-air bath in the Room. My mother has difficulty walking and traveled with us, but accessibility within the property was insufficient. Even after checkout there was no help with luggage or any send-off. Overall, including during meals, we were extremely disappointed by how little hospitality we felt from staff. It made us realize how much hospitality can vary by Accommodation. We probably will not stay at this Accommodation again; what should have been an enjoyable trip ended up feeling disappointing instead. With proper hospitality training for staff, this could become a good Accommodation.

  • 3.00
    三日月の夜道
    วันที่โพสต์: 30/4/2026

    A bit disappointing.

    I booked through IKYU and was looking forward to my stay, especially since I was able to get a relatively good rate. However, the Room I was shown was completely different from the photos and had a very musty smell, as if it were old. That was very disappointing, and I regret not mentioning it at the time. The food was delicious, especially breakfast. Also, the service was great—everyone was kind.

  • 4.83
    uesama333
    วันที่โพสต์: 21/4/2026

    Highly satisfied.

    The meals were delicious, and we were very satisfied. Both the dining area and the large public bath were spacious, so we could relax. It was a wonderful trip that made us hope to have another chance to visit Kumano. The washlet works well enough, but it feels a little outdated, so it might be better to replace it.

  • 3.17
    Ari
    วันที่โพสต์: 17/4/2026

    A Hotel working hard while undergoing renovations

    The exterior looks old, so I wasn’t sure at first, but the renovated Room was clean. The large public bath hasn’t been renovated yet and felt dated. The meals weren’t luxurious, but they were tasty enough.

  • 4.50
    E.fi
    วันที่โพสต์: 20/3/2026

    The late-night tantanmen is amazing!

    This is my second stay with the Kamenoi Hotel group, and both times the views from the front desk, dining area, and Room were amazing! The food was great in both taste and portion size, and the late-night tantanmen served at night was especially delicious. One thing: this time check-in was self-service via a machine, but no matter how many times I entered my name, it kept showing an error. Even after trying 4–5 times or more and failing each time, it was disappointing that staff kept telling me to enter my name again. In the end I was able to check in successfully, but if it doesn’t work after a few tries, I would have liked staff to respond promptly—for example by having me sit down while they handled it. I think it just happened by chance this time, so aside from that one point, it was a truly satisfying stay overall, including the lounge drink service! I’d love to stay again—thank you in advance.

  • 4.83
    とも/
    วันที่โพสต์: 9/3/2026

    We stayed as a famil...

    We stayed as a family of three with our high school-aged son. Despite the inconvenience caused by his dietary restrictions due to allergies, we were warmly supported by thoughtful meals and attentive service from the staff, which helped even our shy son relax and enjoy his time. I was a little frustrated (in a funny way) when he said the food here was better than my home cooking. As for the facilities, there were a few areas that felt slightly worn, but we could tell great care had been taken to provide cleanliness and comfort within what was possible, and we were more than satisfied. Having an open-air bath in our room and being able to fully enjoy the Onsen was especially wonderful. With our son soon becoming a university student, we’ve been feeling that family trips will be harder to take, so it meant a lot to be able to spend this time together at a relaxed pace—it became a great memory for us. Thank you for giving us such wonderful memories.

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  • 4.17
    take3753
    วันที่โพสต์: 25/2/2026

    Ocean-view Accommodation with a view of Nachi Falls

    Since the large public bath is called “Takimi-no-Yu” (Waterfall-View Bath), I went to the open-air bath early in the morning, but I couldn’t tell where the waterfall was. A staff member kindly showed me during breakfast. It’s a bit far away so it looks small, but I could clearly see Nachi Falls. Of course, it was also visible from my ocean-view Room, and I was very satisfied to be able to see both the beautiful sea and Nachi Falls at the same time. The meals were also very delicious, featuring tuna and other local specialties. It’s true that there are some minor issues, such as the Facility feeling old, but overall I think it’s a satisfying Accommodation.

  • 5.00
    じじいららら
    วันที่โพสต์: 14/2/2026

    We had a wonderful time.

    It was a very comfortable and enjoyable stay.

  • 4.50
    Chu
    วันที่โพสต์: 23/1/2026

    The restaurant staff’s smiles were wonderful.

    The restaurant staff were truly wonderful. Each time they brought our food, they greeted us with a smile and happily chatted about the local area and the dishes, making it a fantastic experience.

  • 2.83
    千空
    วันที่โพสต์: 13/1/2026

    Conveniently located near Nachi Falls, though some areas may need improvement.

    Convenient accommodation near Nachi Falls. However, some areas, such as dusty corners in the room, show a lack of attention to detail. The most concerning issue was the room layout, which was very inconvenient. One of the two beds had a gap between it and the wall where pillows would fall through. Additionally, the narrow space between the beds made it difficult to walk. The room also had an unnecessarily large table and chairs that made the bed arrangement feel cramped. Without a luggage stall, finding space to place bags was challenging. While the room itself is spacious, poor placement of beds, desks, and chairs resulted in an overall sense of discomfort. Business hotels often manage to make even smaller rooms feel comfortable; perhaps studying their layout strategies could be beneficial. The meals were average; however, there are many appealing izakayas within walking distance of this hotel. It might be better to skip dinner at the hotel and enjoy dining out nearby instead. During meals at this hotel, staff frequently recommended drinks regardless of whether guests were already drinking something else or not ready for more—this should be improved by respecting guest timing rather than imposing recommendations on their schedule. Additionally, while it was stated during reservation that rice refills were free for dinner service, refills were not available as promised.

  • 4.33
    一休に不満
    วันที่โพสต์: 4/1/2026

    I will visit again!

    Both dinner and breakfast were extremely delicious and satisfying. The staff's service was also satisfactory. However, we would like to see improvements in the changing room lockers, as about half of the locks seem to be missing, which is not ideal. Additionally, it would be nice if the baths could alternate between men and women (perhaps this only applies during New Year's).

  • 2.83
    ここ2939
    วันที่โพสต์: 2/1/2026

    Unfortunately.

    The private open-air bath in the guest room was excellent. However, there were cobwebs on the restaurant lighting. Ordering drinks via QR code felt like a cheap izakaya experience.

  • 3.17
    まゆぞーまま
    วันที่โพสต์: 31/12/2025

    We stayed in a Japan...

    We stayed in a Japanese-style room with beds as a family of four. The room was a renovated Japanese-style accommodation with two mattress-only beds, and the other two slept on futons, but the futons were too thin. Dinner was served in an old banquet hall with chairs, but there was no heating, so it was cold. In the morning, the pre-served rice had dried out over time. Some parts of the facility were renovated; the café corner was nice, and the food tasted good. The elderly male server was polite and kind. There were also late-night ramen noodles available, but since there was only one staff member handling it, long lines formed and there seemed to be operational issues. There are many stairs and steps which can be inconvenient for those with mobility issues; however, the ocean view from our room was beautiful.

  • 1.83
    takxa@me.com
    วันที่โพสต์: 30/12/2025

    It was the worst Ryokan I have ever visited. Please do not list it on the IKYU reservation site.

  • 2.83
    hige-ge
    วันที่โพสต์: 7/12/2025

    Used for a one-week ...

    Used for a one-week trip to the Kii Peninsula. This is a review from a couple in their 40s who travel monthly. Previously stayed at Kamenoi Hotel in Oarai, Ibaraki Prefecture, and had a great experience, so decided to stay here. Overall, considering the price, it felt underwhelming. There were many international guests; perhaps this pricing works for them. It depends on the target audience, but during our trip, other accommodations at similar prices were better. - Service The staff worked hard to provide good service and made our stay pleasant—thank you! However, when part of the room cleaning was incomplete and an international staff member apologized profusely, we felt that a manager should have addressed the issue instead. - Room Previous guests' facility guide map was left behind; rubber bands used during meals were left on tables; yukata jackets were left on chairs; used towels and amenities remained in the bathroom; towels were found in the open-air bath area—all of which surprised us as it was our first time experiencing this. We requested a room change but ended up handling bedding sheets ourselves and refilling water for the open-air bath from scratch. The room itself was quite old-fashioned with unit-style indoor baths. - Bath There was no heating or circulation system for water retention in both indoor baths and private open-air baths within rooms. Usage times for private baths were limited (as explained), requiring us to refill water again each morning—a bit inconvenient. - Meals Both dinner and breakfast tasted good overall—especially breakfast stood out as delicious. - Amenities Comparable to those found in business hotels.

  • 5.00
    Chichi
    วันที่โพสต์: 30/11/2025

    Ocean View Accommodation

    We stayed as a family of four, including parents and daughter. We reserved a corner suite with an open-air bath and stunning views. The scenery from the window was breathtaking, and enjoying the view while soaking in the private open-air bath was an unforgettable experience. Of course, we also thoroughly enjoyed the large public bath. The room was spacious and even equipped with ReFa hair dryers and curling irons, which made us very happy. Every meal was delicious, but above all, the perfectly cooked rice stood out—it was incredibly tasty! The late-night spicy tantan noodles were also absolutely delicious. We were completely satisfied!

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