รีวิวและความประทับใจจากผู้เข้าพักที่ Kasuien Minami

• 4.50

  青い森の県の赤いりんご

  วันที่โพสต์: 3/11/2026

  An inn with delicious food

  We stayed for one night. Our room was the West Wing Amayura Premium Suite with a private open-air hot spring bath. ・Service The welcome felt a little rushed from the moment we arrived. It was a shame we did not have time to take photos of the inn or its exterior. We would have appreciated a more leisurely introduction. We visit hot spring inns to relax, so rushed service is not what we are looking for. The staff who handled check-in, check-out, and our room introduction were excellent. During dinner, we could not tell whether our server was laughing or out of breath, which made us feel a little uncomfortable. ・Food Dinner was absolutely delicious. It would have been nice to choose between simmered or salt-grilled blackthroat seaperch when booking. The sashimi, rice, soup, appetizers, dessert, and main course were all delicately seasoned and went beautifully with drinks. Breakfast was a buffet. It was scheduled to start at 7 a.m., but when we arrived a little early, it was already open. Those who arrived on time might have found that unfair. We had been told that it could get busy, so we did not think much of it, but those arriving at 7 a.m. seemed to struggle with the huge crowds. We wanted to go back for seconds, but gave up because it was so crowded. We thought assigned time slots would be a good idea. Everything tasted delicious. ・Room The room was very spacious, and we were able to relax. There was a wide selection of teas and accompanying sweets. The refrigerator contained bottled beer, local juices, and other drinks. Moving between the open-air bath and the deck chairs was a little inconvenient. The room was clean and very pleasant. ・Facilities and Other Amenities Bath towels had to be reused, but the towel warmer made this no problem. The Tenchi Lounge was also lovely, with a wide selection of drinks and food. The interior of the inn was very clean. We also enjoyed the complimentary self-service tea station. There was a wide selection of colorful yukata robes and amenities. The shop and vending machines were handy, too. Overall, this is a very nice inn.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 1/11/2026～
  • 2 คน 1 ห้อง
  • West Wing [Tenyura] Premium Suite with Japanese-Style Beds and Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. We sincerely apologize that our welcome and guidance upon your arrival felt rushed, leaving you without enough time to take photos as mementos of your trip. We are also very sorry that the inconsiderate service you received from your server at dinner caused you distress. We take seriously our failure to be attentive to your feelings and provide the hospitality needed for a comfortable stay. We further apologize that, despite your arriving a little early for breakfast, the dining area was already very crowded at 7:00 a.m., leaving you reluctant to return for more food. We recognize that our seating arrangements and efforts to ease congestion were insufficient, and we will review our procedures. Despite these disappointments, we sincerely appreciate your kind compliments about other aspects of our service and the food. Your words are encouraging, and we will share your concerns with all departments as we work to offer guidance at each guest’s pace, provide thoughtful service, and create a comfortable dining environment. Thank you again for sharing your valuable feedback.

  ดูทั้งหมด

  
  
  
  
  
  
  
  
  
  
  
  ดูทั้งหมด
• 3.33

  温泉巡りっこ

  วันที่โพสต์: 2/11/2026

  The service was excellent! Dinner was disappointing.

  The service was excellent from every member of staff. I was also very pleased with breakfast, which offered a wide variety of vegetable dishes. Dinner, however, was disappointing. The appetizer lacked visual appeal, and the fish dish was heavy, leaving the meal somewhat unbalanced overall. I was happy with the hot spring baths, apart from the chlorine smell.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ3

  • 31/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Amayura] Precious Moderate Room with Japanese-Style Beds
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We were delighted to read that you enjoyed our staff’s service and breakfast buffet. However, we sincerely apologize that dinner did not meet your expectations. We take your valuable feedback on the presentation of the appetizers and the overall balance of the meal, including the fish dishes, seriously. We will work with our head chef to address these points as key priorities when developing future menus. Regarding the chlorine odor in the hot spring baths, we will also ensure thorough management and appropriate adjustments while maintaining hygiene standards. We will use all your feedback to further refine our hospitality. Thank you very much for sharing your valuable comments.

  ดูทั้งหมด
• 4.50

  ハナハルト

  วันที่โพสต์: 1/11/2026

  A very good hotel

  The hotel had a lovely atmosphere. The room, dinner, and baths were all great. Breakfast was delicious too, but it was disappointing that some of the fried food wasn't very warm. Everything else was great, so I'd love to stay again if I get the chance.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 29/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Hiten] – Japanese-Style Bed
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We are delighted that you enjoyed many aspects of your stay, including the atmosphere and your room. However, we sincerely apologize that the temperature of the fried items at breakfast did not meet your expectations. We take your feedback seriously and will review our serving methods and temperature control procedures. We are very pleased to hear that you would like to return. We will continue to refine our hospitality to make your next stay even better. All of us look forward to welcoming you back.

  ดูทั้งหมด
• 5.00

  tokkun0528

  วันที่โพสต์: 1/11/2026

  Thank you so much. We truly appreciate it!

  Everything was wonderful! What stood out most to me was the staff’s kindness. On the day we arrived, the San’in region had been experiencing heavy rain since morning due to a typhoon and an autumn rain front. My wife and I had stayed at a hot spring inn in Tottori Prefecture the night before, then drove our rental car to Minami in Tamatsukuri Onsen, stopping at the Adachi Museum of Art along the way. While we were visiting the museum, I carelessly left the front passenger window slightly open without realizing it. The car sat in the heavy rain for about three hours. Fortunately, the rain had stopped by the time we finished our visit, but the passenger seat was soaked and my wife could not sit on it. She sat in the back, and we headed to Minami, naively assuming the seat would dry on the way. When we arrived that evening, it was still a little damp. I explained what had happened to the staff member who greeted us, and they kindly brought several bath towels and laid them over the seat, reassuring us that this would probably take care of it. We were able to enjoy our stay without worrying. Our spacious room had its own hot spring bath, and the food and drinks were truly delicious, so it goes without saying that we were thoroughly satisfied. The next morning, after checking out, I checked the car just in case and found the passenger seat completely dry, as though nothing had happened. I did not ask the staff about it, but I wondered whether they might have used a hair dryer or something similar to dry it. My wife and I were both deeply grateful! The room, hot spring baths, food, and drinks were all excellent. Away from our everyday routine, we enjoyed outstanding service and were able to fully unwind and relieve our fatigue and stress. Even when dealing with the problem caused by my own carelessness, the staff helped us with smiles and never showed the slightest annoyance. We are truly grateful! I am very sorry that I did not properly express our thanks at checkout! Last but not least, we would also like to thank the female staff member who served us at dinner. As people who enjoy a drink, we made some rather demanding requests, but she graciously accommodated them and even gave us a thoughtful letter. Thank you so much! I am sorry we could not thank her in person, but if you can identify who she was, we would be very grateful if you could pass on our appreciation! If we have another opportunity to visit the San’in region, we will definitely stay here again! (Though you may not be too pleased to welcome such demanding guests back.)

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 26/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Amayura] Accessible Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate your kind comments about our assistance with your car trouble, as well as your room, the hot springs, and the meals. It must have been a tiring journey from Tottori via the Adachi Museum of Art in such heavy rain. With the front passenger seat getting wet, we understand that the journey must have been worrying for your wife as well. We are glad our small efforts helped put you at ease, and we were relieved to hear that the seat had dried by the following morning. We were also delighted to read that you enjoyed drinks with dinner and appreciated the letter from the staff member who looked after you. We will be sure to pass along your kind words. Your words, “We would definitely like to stay again,” are a great encouragement as we continue striving to offer thoughtful, attentive hospitality to every guest. We look forward to welcoming you back with delicious drinks and food. All of us sincerely hope to see you again.

  ดูทั้งหมด
• 5.00

  kazhaya

  วันที่โพสต์: 31/10/2026

  The building was imp...

  The building was impressive, the interior was spotless, and we were shown around smoothly. All the staff were smiling and very kind. Our room had recently been renovated and was very clean. The tea and sweets provided in the room were incredibly generous. Since it’s a little far from Izumo Taisha Shrine, I initially considered staying in Izumo, but choosing this place was absolutely the right decision. I would love to stay here again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 27/10/2026～
  • 2 คน 1 ห้อง
  • Kita Wing [Kissho] Deluxe Suite Type B with Japanese-Style Beds and Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We are also truly grateful for your warm and encouraging feedback. Knowing that you were considering accommodation near Izumo Taisha Shrine, we are especially delighted that you chose our inn a little farther away and felt that “staying here was absolutely the right choice.” We are very pleased to hear that you enjoyed our atmosphere, our staff’s service, and your stay in our renovated room. We are also honored that you appreciated the tea and sweets provided in your room, describing them as “so lavish.” We selected them to offer a taste of the region, and we hope they added a relaxing touch to your trip. Your kind words, “I’d love to stay again,” inspire us to continue creating a welcoming space where every guest can relax with a smile. All of us look forward to welcoming you back.

  ดูทั้งหมด

  
  
  
  
  
  
• 4.17

  おなじみのぶちゃん

  วันที่โพสต์: 30/10/2026

  The food was good.

  I was very satisfied with the Premium Club “Tenchi.” The room had been renovated and was clean, and the food was good too. Overall, it was a pleasant stay, though the hotel may be a little too large for those who prefer small luxury hotels.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 13/10/2026～
  • 2 คน 1 ห้อง
  • Kita no Yakata [Kissho] Deluxe Suite Type B with Japanese-Style Beds and Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We are delighted by your kind words about the cleanliness of your room and our cuisine. Thank you also for your valuable feedback on the size of our hotel. As you noted, we are a large hotel, but we continually refine our hospitality so that guests can enjoy the tranquility and comfort unique to our Premium Club “Ametsuchi.” We will continue to draw on our guests’ feedback as we strive to offer ever more refined service. All of us look forward to welcoming you back.

  ดูทั้งหมด
• 2.67

  紅葉5070

  วันที่โพสต์: 30/10/2026

  Dinner seating

  The dinner seating was unusually cramped for this price range and felt like a casual family restaurant. We had a 6 p.m. reservation, and although most tables were empty, we were shown to a very cramped spot. There were notices everywhere presenting the package as something special, highlighting the room and lounge access, but the dinner seating was extremely cramped. Guests seated after us were given spacious tables, even parties of two. We had not arrived late, so I have no idea why we were given that table. If that is how it is, I wish they would stop promoting everything, from the rooms to the lounge, as something special. I could have understood it with a lower-tier package, but it was not worth the price. Also, the towels provided in the communal bath were old, so this place may be better suited to guests who do not mind that.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า1
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ2

  • 28/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Amayura] Precious Moderate Room with Japanese-Style Beds
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our inn from among the many options available. We sincerely apologize that your dinner seating did not meet your expectations. We believe dining is one of the highlights of a stay, and that our hospitality should include not only delicious food but also a relaxed and comfortable atmosphere. While seating is arranged based on factors such as the order in which reservations are received, we deeply regret that your seating area was cramped and gave you the impression of a casual family restaurant. We sincerely apologize for falling short of your expectations. We also apologize for the worn condition of the towels provided in the communal baths, which reflected shortcomings in our efforts to maintain amenities for your comfort. We should have ensured that the towels were not only clean but also in good condition and pleasant to use. We take your feedback seriously and will review the seating layout and atmosphere of our dining area. We will also thoroughly inspect the towels in the communal baths and replace them as needed. Thank you very much for sharing your valuable feedback.

  ดูทั้งหมด
• 5.00

  ミヤペイ

  วันที่โพสต์: 28/10/2026

  The ryokan lived up ...

  The ryokan lived up to its excellent reputation. The staff’s service and the cleanliness were impeccable, and we had a lovely stay. The food was delicious, though the portions felt a little large for women.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 25/10/2026～
  • 3 คน 1 ห้อง
  • Kita no Yakata [Kissho] – Deluxe Suite Type B with Japanese-Style Beds and an Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing to stay with us among the many accommodations available. We are truly honored by your kind words that our staff service and cleanliness were “impeccable” and that you enjoyed your stay. Your praise is a great encouragement to us as we strive to create a comfortable environment for our guests. We are also pleased that you enjoyed the meals, and sincerely appreciate your feedback that the portions were a little too generous for the women in your group. We will consider reviewing our menus and meal plans so that more guests can enjoy every course in portions that suit them. Inspired by your warm words and valuable feedback, we will continue striving to make our property even more welcoming. Our entire team looks forward to welcoming you back.

  ดูทั้งหมด
• 4.83

  トレビの泉0313

  วันที่โพสต์: 21/10/2026

  It was wonderful!!

  When I stayed here 25 years ago, I unfortunately came down with a fever and remember spending the time in bed without being able to eat. This time, we returned with our family for a long-awaited do-over. Since it has been 25 years, the facilities do show their age, but everything was thoroughly cleaned down to every detail, and above all, the staff’s outstanding hospitality made it a non-issue. The water quality at Tamatsukuri Onsen leaves your skin feeling beautiful, and the meals were exceptional—everyone in our family agreed it was the best food we’ve ever had. It made for a truly satisfying summer vacation trip. We would love to visit again. Thank you very much, Minami!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 23/8/2026～
  • 4 คน 1 ห้อง
  • East Wing “Zuiko” Japanese-Style Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for visiting Kasuien Minami for the first time in 25 years, and for sharing such a heartfelt and moving review. We understand that during your stay 25 years ago you had a fever and were unable to enjoy your meals, leaving you with disappointing memories. Thinking back on that time pains us as well, and we are truly touched that you remembered Kasuien Minami and chose to return. While there may have been areas where you felt the age of our facilities, we are sincerely relieved by your kind words: “Everything was thoroughly cleaned” and “The staff’s hospitality made it not bother me at all.” These comments are the greatest encouragement to our housekeeping team, who work daily to keep the property immaculate, and to our service staff, who strive to provide warm, attentive hospitality close to each guest. Above all, we are delighted that you enjoyed Tamatsukuri Onsen’s renowned skin-beautifying waters, and that you praised our cuisine so highly—saying it was “the most delicious meal our whole family has ever had.” Our entire team, including the kitchen staff, is deeply grateful. If this visit helped replace lingering regrets from 25 years ago with wonderful new memories, nothing could make us happier. With your generous words—“I’d like to visit again”—close in our hearts, we will continue striving every day while preserving Minami’s traditions so that we can welcome returning guests with our very best smiles. All of us look forward to seeing you and your family again.

  ดูทั้งหมด

  
  
  
  
  
  
  
  
  
  
  
• 4.83

  memmem

  วันที่โพสต์: 19/10/2026

  My family was delighted.

  We stayed for two nights from October 16 in two rooms. The open-air bath in the room and the large public bath were both clean, and we had a very comfortable stay. The meals were excellent, and our whole family was very satisfied. Above all, the staff’s warm smiles and heartfelt hospitality were outstanding. This is an inn we would definitely like to stay at again. Thank you to everyone who assisted us.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/10/2026～
  • 4 คน 1 ห้อง
  • Kita no Yakata [Kissho] Japanese-Style Room with Beds, Deluxe Suite (Type A) with Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our inn for your precious family trip. We also sincerely appreciate you taking the time to share such a warm and wonderful review despite your busy schedule. We are truly delighted to hear that your whole family enjoyed not only the in-room open-air bath and our large public bath, but also the meals. Above all, we are deeply honored by your generous words that our staff’s smiles and service were “the best.” This is an incredible encouragement to every member of our team involved in welcoming you. To live up to your kind comment that this is an inn you would “definitely like to stay at again,” we will continue striving to provide attentive, comfortable hospitality tailored to each guest. All of us look forward to welcoming you and your family back with smiles again soon.

  ดูทั้งหมด
• 4.67

  ベラビータ

  วันที่โพสต์: 18/10/2026

  Very satisfied. We were able to depart comfortably. Thank you very much.

  A clear upgrade from the Hiten room the previous day. It was a comfortable room to relax in. The amenities were more than sufficient, with nothing to complain about. With attentive service, excellent cuisine, and access to the lounge, this is an inn that delivers satisfaction worthy of its price. We stayed multiple nights, and choosing to stay in Hiten first and then Ameyura was the right decision—we were able to depart feeling refreshed. The only drawback was the breakfast crowding. Even with plans for the day, having to wait 20–30 minutes at the restaurant entrance is not acceptable. Since some guests are on a schedule, it may be worth accepting reservations to help stagger dining times.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 16/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Amayura] Japanese-Style Room with Bed – Healing Moderate
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us for multiple nights, and for taking the time to share such thoughtful feedback on your trip. We sincerely apologize for the discomfort and loss of trust you experienced on your first night. At the same time, we are truly encouraged by your kind words that your stay on the second night—your Ten-yura room, the amenities, and use of the lounge—provided satisfaction worthy of the price. Regarding breakfast congestion, we deeply regret that we took 20–30 minutes of your valuable morning time during what should have been an enjoyable start to your day. We also reflect seriously on how this may have affected your plans afterward. Your valuable suggestion—staggering dining times or introducing a reservation system—has been shared internally and will serve as an important reference as we improve our operations to reduce crowding. We will move quickly to review our procedures so that all guests can enjoy a comfortable, stress-free morning. We will continue to take all feedback sincerely and strive to be an even more comfortable and satisfying place to stay. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 3.83

  ベラビータ

  วันที่โพสต์: 18/10/2026

  The price doesn’t match the room quality (poor value for money).

  After staying in the Tenyura room the following day, I felt that the differences between Hiten and Tenyura were far greater than the price difference. As a result, I had no choice but to significantly lower my rating for this room. This was disappointing, as other aspects—service, meals, and the baths—were satisfactory. What most lowered my evaluation of the room grade was not only the furnishings but also the amenities provided. Since there were no tabi socks (yutabi) in the room, I went to the front desk and asked whether they had tabi or slippers. A Japanese female staff member replied, “They are not provided depending on the season. If you would like them, please purchase them at our shop.” I returned to my room and wore my own socks instead. However, when I entered a Tenyura room the next day, yutabi were provided. This made it difficult not to conclude that they were missing from Hiten due to price differences rather than seasonality. At minimum, I must point out that what was explained at reception was untrue, which left me feeling very uncomfortable. Even if they are not placed in every room by default, guests’ sensitivity to cold varies by individual and seasonality is subjective; therefore, if requested, they should be made available.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ3

  • 15/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Hiten] Japanese-Style Room with Beds
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying with us. However, we sincerely and deeply apologize that during your stay there were differences in the in-room amenities and supplies between the first and second nights, and especially that the lack of yukatabi socks caused you discomfort and distrust. We should have taken every care to ensure that guests staying multiple nights can relax in comfort. Yet yukatabi socks were not provided on the first night but were available on the second, which led you to suspect this might be due to a difference in room rates. We are truly sorry that our explanation at the front desk was also perceived as lacking sincerity, and we are reflecting seriously on this matter. We also recognize that how one experiences the season, cold weather, and chilly feet varies from person to person. We should have responded more attentively—for example, by preparing them promptly when requested—while being considerate of each guest’s feelings. We take your feedback very seriously. We will review our standards for amenity placement and our guidance to guests, strengthen information sharing among staff, and strive to respond flexibly according to each guest’s needs and requests. Above all, we will place great importance on providing sincere, clear explanations and thoughtful care so as never to cause distrust. Once again, we deeply apologize that despite choosing our ryokan, we were unable to provide hospitality that met your expectations. We will make full use of your valuable comments to improve our services and continue working diligently toward becoming a ryokan where all guests can stay with peace of mind and comfort.

  ดูทั้งหมด
• 5.00

  りおちゃんのママ

  วันที่โพสต์: 17/10/2026

  Wonderful

  Everything was wonderful. My sister and I stayed here together, and we were able to relax and take our time. Dinner was not only delicious but also very filling—we left completely satisfied.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 15/10/2026～
  • 2 คน 1 ห้อง
  • Kita no Yakata [Kissho] Japanese-Style Room with Beds, Deluxe Suite (Type A) with Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our property for your special trip as sisters. We are truly delighted to receive your highest praise that “everything was wonderful,” and our entire staff is deeply grateful. We are especially pleased to know you were able to relax and enjoy a memorable time with us. Regarding dinner, we are glad to hear you were fully satisfied with both the taste and the generous portions—your kind words are a great encouragement to our kitchen team as well. We will continue striving to enhance our hospitality so that every guest can enjoy a comfortable stay. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  peaceful forest

  วันที่โพสต์: 17/10/2026

  We stayed here to celebrate our wedding anniversary.

  From arrival to departure, everything was outstanding: the hospitality of every staff member, and both the quality and generous portions of the Japanese cuisine featuring the best seafood and mountain produce. We are grateful for a truly restorative stay that soothed both body and mind, complemented by excellent hot springs.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 14/10/2026～
  • 2 คน 1 ห้อง
  • West Wing [Amayura] Japanese-Style Room with Bed – Healing Moderate
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami for your special wedding anniversary trip. We also sincerely appreciate you taking the time to share such a warm review about your wonderful experience during your stay. We are truly delighted to receive your kind words regarding our staff’s service from arrival to departure, the quality and generous portions of dinner, and our hot springs. We are relieved to know that your precious anniversary was a relaxing and rejuvenating time for both body and mind. Encouraged by your heartfelt feedback, we will continue striving to enhance our hospitality so we can remain an inn that supports guests on their most important days. We look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  まつりんちゃん

  วันที่โพสต์: 15/10/2026

  Your First Trip to Izumo

  After visiting Izumo Taisha for the first time, we headed to Tamatsukuri Onsen for the first time as well. Relaxing while enjoying the beautiful views of Lake Shinji, we arrived at our hotel for the first time. As Diamond members, we even received a souvenir, and it was a large-scale property—something we hadn’t stayed at in a while. We chose a room with an open-air bath, so we could enjoy bathing in our room as well as in the large public bath. My husband has a shrimp and crab allergy, and they accommodated us properly, allowing us both to enjoy a delicious meal. The room was very luxurious and even had a sofa where you can do ganbanyoku (hot stone therapy), and there was also a great selection of drinks in the refrigerator. We also enjoyed the hotel garden and were able to join a nearby festival after borrowing yukata robes, geta sandals, and lanterns. It was an extremely satisfying stay.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/8/2026～
  • 2 คน 1 ห้อง
  • West Wing “Ameyura”: Japanese-Style Room with Bed, Deluxe Suite with Private Open-Air Hot Spring Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami for your first visit to Izumo Taisha Shrine and your first trip to Tamatsukuri Onsen. We also sincerely appreciate you sharing so many wonderful memories from your stay in such a lovely review. We are delighted to hear that you enjoyed relaxing in your room, including the open-air bath and the heated stone spa sofa. Regarding your husband’s dietary allergies at mealtimes, we are relieved to know that you were able to dine with peace of mind and enjoy a delicious time together, and our kitchen staff is equally grateful. Your story of heading out to the hot spring town festival in yukata and geta, carrying a lantern, truly captures the unique charm of Tamatsukuri Onsen—and it made us very happy as well. Encouraged by your highest praise, “very satisfied,” we will continue refining our hospitality so that we remain a ryokan chosen by many guests. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 4.00

  なかマリノス

  วันที่โพสต์: 12/10/2026

  The hot spring water is of excellent quality.

  The hot springs were outstanding in both quality and abundance, and the hospitality was what you would expect from a long-established inn, though the facilities did feel a bit dated. Breakfast offered a wide variety of dishes, including many local specialties, which was very satisfying.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ4

  • 9/10/2026～
  • 2 คน 1 ห้อง
  • East Wing [Zuiko] Japanese-Style Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate you taking the time to share your valuable feedback. We are truly honored that you enjoyed Tamatsukuri’s hot springs and felt our heartfelt hospitality. We are also delighted to hear that you were satisfied with our breakfast buffet. On the other hand, we sincerely apologize for any inconvenience or disappointment caused by the age of our facilities. While preserving the charm of a long-established inn, we will continue daily maintenance and work on future improvements so that all guests can enjoy a more comfortable stay. We will take your comments to heart as we strive to become an even more beloved ryokan, and we look forward to welcoming you again in the near future.

  ดูทั้งหมด
• 5.00

  ドンチェ

  วันที่โพสต์: 11/10/2026

  It was amazing!

  From the warm welcome to the heartfelt send-off, I was truly moved by everyone’s hospitality. Every dish was outstanding, and the hot springs were exceptional—I was able to relax and unwind from the bottom of my heart. It was a truly wonderful ryokan that I would love to visit again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 1/10/2026～
  • 3 คน 1 ห้อง
  • East Wing [Zuiko] Japanese-Style Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at KASUIEN MINAMI. We are truly honored to receive such generous praise for our hospitality, and all of our staff are deeply grateful. We are delighted to hear that you were able to relax and enjoy our signature cuisine and hot springs during your stay. Your kind words, “I would definitely like to visit again,” mean the world to us and are the greatest encouragement. With your warm feedback in mind, we will continue striving each day to be an inn that leaves every guest truly impressed. We sincerely look forward to welcoming you again.

  ดูทั้งหมด

  
• 4.83

  もたかこ

  วันที่โพสต์: 30/9/2026

  A luxurious stay worth the price. An adults-only hot spring inn with exceptional hospitality.

  We stayed at KASUIEN MINAMI on a road trip. From the warm welcome when we arrived to the send-off when we left, we truly appreciated the staff’s thoughtful attention to detail. As a Diamond member benefit with Ikkyu, we even received a dashi pack as a farewell gift. Our room was luxuriously designed with an indoor bath and a separate bedroom, making it easy to relax at our own pace. Both the kaiseki dinner and the breakfast buffet were excellent—not only in taste but also in generous portions. Every dish was genuinely delicious. While it is on the pricier side, we enjoyed hospitality and time that fully matched the cost, and it was a stay we were sincerely satisfied with.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 28/9/2026～
  • 2 คน 1 ห้อง
  • Kita no Yakata [Kumo no Ne] Twin Room (Western-Style)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami as your accommodation for your driving trip. We would also like to express our sincere gratitude for your detailed feedback during your stay and for your exceptionally kind words. All of us are truly delighted to know that our hospitality—from welcoming you upon arrival by car to seeing you off—reached you in a meaningful way. We are also very pleased to hear that you were able to relax in your room, and that you were fully satisfied with both the taste and the generous variety of our dinner and breakfast buffets. Without becoming complacent about your wonderful compliment that you “had an excellent time worth the price,” we will continue striving to further enhance our service so that every guest can enjoy value and memorable experiences beyond expectations. We sincerely look forward to welcoming you again.

  ดูทั้งหมด

  
  
  
  
  
• 4.00

  tsuyoetsu

  วันที่โพสต์: 29/9/2026

  We are satisfied with the staff’s service, the meals, and the room, but…

  Although we stayed on a rainy day, the staff’s welcome and send-off were excellent. Since we booked an affordable plan, we didn’t have high expectations for the room. In particular, I didn’t think we would use the in-room bath, but contrary to our expectations it was fed by free-flowing hot spring water, and with the window fully open it felt like an open-air bath—very satisfying. The food was also delicious; my spouse and I especially enjoyed the abalone steak. The staff member who served us left a good impression, but the dishes were brought out so quickly that the table became crowded (maybe I just eat slowly?). If I may mention one disappointment: photography is my hobby, and I usually go out to shoot early the next morning. This time as well, I told the front desk at check-in, and they kindly said, “Tomorrow morning we will bring your car around to the garden area; please receive your key from the morning front desk staff.” We asked again at dinner time to confirm and felt reassured. The next day brought heavy rain and I gave up on going out. When I went to speak with the front desk, however, the staff member there looked puzzled—the message had not been passed along at all (in hindsight, it was probably good that I didn’t go out). It’s a large hotel so perhaps this can happen. In contrast, when I once went to another hotel for an early-morning shoot of Takeda Castle’s sea of clouds and returned afterward, various staff members—another front desk attendant as well as dining staff—asked me things like “Were you able to see it?” That left a very strong impression on me. I’m nearing 70 myself and still working; I always tell people around me about proper reporting/communication/consultation. Everyone at Kasuien Minami seems well trained overall as well—but please eliminate these kinds of communication gaps so that even someone as picky as me won’t feel compelled to post feedback like this. If we have another chance to visit, I expect my review will probably be 5 stars next time. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า3
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ4

  • 27/9/2026～
  • 2 คน 1 ห้อง
  • Kita no Yakata [Kumo no Ne] Western-Style Twin Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing to stay with us among so many options. We are delighted to hear that you were satisfied with the meals and the in-room bath, and we truly appreciate your kind words that dinner was “very delicious.” Our entire staff was pleased to read your comments. However, we sincerely apologize that the pace of serving the dishes at dinner was too fast, preventing you from enjoying your meal at a relaxed pace. We should have adjusted the timing according to how you were progressing with your meal, but we failed to provide sufficient consideration. We take your feedback seriously, will share it among our staff, and will strive to serve meals in a way that is more attentive to each guest. In addition, although you had informed us in advance that you would be leaving early for a photo shoot and requested that your car be kept parked in the courtyard, this information was not properly shared among our front desk staff. As a result, there was confusion when you departed in the morning. Please accept our deepest apologies. Despite your prior request, our lack of coordination caused dissatisfaction during your morning schedule, and we sincerely apologize again. Going forward, we will thoroughly improve handovers and information sharing so that important requests received from guests are clearly understood not only by the person in charge but also by all relevant staff members. We will make full use of your valuable feedback to enhance our hospitality and continue working as a team to become an inn where everyone can stay with peace of mind and comfort. Thank you again for taking the time to share your valuable comments. We look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  taketooktaken

  วันที่โพสต์: 14/9/2026

  Highly satisfied

  I stayed for three nights with my elderly mother. First of all, dinner was completely different every day and absolutely delicious. I was truly impressed—this Ryokan really lives up to its reputation for outstanding cuisine. The baths, including the open-air bath, were wonderful, and the service was attentive throughout. Both my mother and I were very satisfied.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 5/9/2026～
  • 2 คน 1 ห้อง
  • West Wing “Ameyura” – Japanese-Style Room with Bed (Healing Moderate)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate you taking the time to share your valuable feedback. We are truly delighted to hear that your trip with your mother was extremely satisfying, including the cuisine, baths, and our service. We are especially pleased that you enjoyed our meals throughout your Multiple Night Stay, which is a great encouragement to our head chef and all staff. We will continue striving to improve our services so that every guest can enjoy a comfortable stay. We look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  まゆかえ

  วันที่โพสต์: 8/9/2026

  It was very comfortable!

  Our family of four traveled around the Sanin region. This was our first visit to Tamatsukuri Onsen. The new Room was very spacious, clean, and comfortable. We also enjoyed the Ametsuchi lounge. Dinner was especially wonderful, and everything was delicious. Breakfast was a buffet, but it was very crowded and hard to choose, so we ended up eating quickly and leaving.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 3/9/2026～
  • 4 คน 1 ห้อง
  • Kita no Yakata [Kissho] Japanese-Style Room with Beds, Deluxe Suite (Type A) with Private Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Accommodation for your important San’in trip with your family of four. As this was your first visit to Tamatsukuri Onsen, we are delighted if we were able to help you create wonderful memories. We are truly pleased to hear that you enjoyed our newly renovated Kita-no-Yakata “Kissho” Japanese-style bed Room with private Onsen bath (Deluxe Suite Type A), as well as your time at the Premium Lounge Tenchi. We also greatly appreciate your kind words about dinner—“especially wonderful, and everything was delicious”—which has been a great encouragement to our head chef and kitchen team. On the other hand, we sincerely apologize for the inconvenience caused by crowding at the breakfast buffet due to high demand. We deeply regret that we made what should have been a relaxing morning feel rushed. Based on your valuable feedback, we will work to improve guidance during busy times and ensure smoother traffic flow so guests can select dishes more comfortably. We will continue striving to be an Accommodation loved by all and to further enhance our service. If you have another opportunity to visit the San’in area, please do stop by again. All of us look forward to welcoming you and your family back in the future. Thank you for posting your Review.

  ดูทั้งหมด
• 4.83

  ally ally ally

  วันที่โพสต์: 6/9/2026

  Hot Spring for Beautiful Skin

  After sightseeing in Matsue, I visited Tamatsukuri Onsen for the first time. The slightly hot water was abundant and left my skin feeling refreshed and smooth. Although there weren’t many types of baths, I was satisfied. There were no towels with the Ryokan name on them among the amenities, but being able to use a fresh dry towel each time was better than bringing a wet one back to the Room. The meals also featured delicious local Shimane specialties, and I really enjoyed them. The semi-private setting made it comfortable as well. It might be even better if the morning coffee machine were a type that grinds beans before brewing! (I gave 4 stars with hopes for next time...) Both the garden and the interior made me feel truly pampered. Everyone who assisted us—from the parking lot onward—was polite and wonderful. There was also a face Onsen in an area like the footbath space (soak a towel in Onsen water and apply it to your face), and it was fantastic! Definitely great for beautiful skin!

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 2/9/2026～
  • 2 คน 1 ห้อง
  • East Wing [Zuiko] Japanese-Style Room
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Ryokan from among many options. We are delighted to hear that your first trip to Tamatsukuri Onsen was a relaxing and luxurious experience. We are especially pleased that you enjoyed our Onsen and the cuisine at our dining venue. We are also glad that you liked the “Facial Beauty Bath” in the Uruwashi Garden and were able to fully enjoy Tamatsukuri’s renowned “beautifying waters.” Your kind words about our staff’s service truly encourage us every day. Thank you as well for your valuable feedback regarding the morning coffee machine. We take your four-star rating, given with hopes for your next visit, sincerely, and will use it as a reference for improvements so you can enjoy an even better morning experience. We will continue striving as a team to welcome you with even more refined hospitality and provide a five-star experience on your next stay. We look forward to welcoming you back again soon.

  ดูทั้งหมด
• 5.00

  ジョンたかこ

  วันที่โพสต์: 25/8/2026

  Excellent Facilities and Service

  This Accommodation was the final stop on our 3-night, 4-day summer trip through Okayama, Tottori, and Shimane, and it was truly a wonderful place to end our journey. Check-in was very courteous and smooth, and I was surprised—in a good way—that an attendant escorted us to our Room while explaining the building along the way, which is rare these days. They also carefully explained everything in the Room, and I was impressed by the traditional level of hospitality. The Room had great taste, and the open-air bath in the Room was free-flowing Onsen water. It was a bit hot, but adding some water quickly made it comfortable enough to enter, so we enjoyed it many times during our stay. With Rooms that have an open-air Onsen bath, insects often get into either the bath or the Room, but for some reason we had no such issues here and were comfortable throughout. Dinner was served in a private room; the attendant’s explanations were thorough, and everything tasted excellent. The final dish seemed especially delicious—my husband and son even asked for seconds. Breakfast was buffet-style. We went at a later time close to last order, but we were not rushed at all and could enjoy our meal comfortably until the end. We chose late check-out as well. Although there were hardly any other guests around at that time (at other Hotels with late check-out there are usually few staff members left and no send-off), they continued to assist us until departure—taking photos for us and seeing us off properly—which felt like outstanding service. In addition, there were foot reflexology massages as well as foot baths, hand baths, and even face baths. Our Plan also included lounge access—all of which we enjoyed. It is rare to find such a large Ryokan (Hotel) with excellent Facility offerings, ample staffing levels, great service, plus wonderful meals and Onsen. It really shows their dedication. We had a very satisfying stay. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 17/8/2026～
  • 3 คน 1 ห้อง
  • West Wing “Ameyura” Japanese-Style Bedroom with Beds — Premium Suite with Private Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami to conclude your trip. We also sincerely appreciate you taking the time to share such a warm and wonderful review. We are delighted to hear that you enjoyed everything from check-in and being escorted to your Room, to the in-room open-air bath and cleanliness, as well as your private dinner, breakfast buffet, and our on-site Facilities such as the footbath and lounge. Encouraged by your kind words, we will continue striving to be an Accommodation that exceeds expectations. When you visit the San’in area again, please stop by to relax and unwind from your travels. All of us look forward to welcoming you again.

  ดูทั้งหมด
• 4.50

  はるかたびじ

  วันที่โพสต์: 24/8/2026

  Although there was a...

  Although there was an issue with the Room amenities, the staff handled it courteously. The service was excellent. I stayed for a Multiple Night Stay and was very satisfied with the bath, meals, lounge, and more.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 21/8/2026～
  • 3 คน 1 ห้อง
  • Kita no Yakata [Kissho] Japanese-Style Room with Beds, Deluxe Suite (Type A) with Private Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate you taking the time to share your valuable feedback despite your busy schedule. We deeply apologize for the issues with the Room equipment during your stay, which caused you inconvenience and trouble. Even so, we are truly grateful for your kind words about our staff’s service. During your Multiple Night Stay, we are delighted that you fully enjoyed the baths, cuisine, and Lounge Tenchi, and that you described your experience as “very satisfying.” This is a great encouragement to all of our staff. We will continue to strengthen our Facility management and strive to provide comfortable, attentive service tailored to each guest. We sincerely look forward to welcoming you again.

  ดูทั้งหมด
• 5.00

  Asss

  วันที่โพสต์: 17/8/2026

  The service was excellent.

  I completely forgot to request allergy accommodations at the time of my Reservation, but when I asked on the day—thinking it might be too late—they responded right away. It was truly a huge help. Also, when our schedule changed and we suddenly needed a pickup, they came immediately as well, for which I am sincerely grateful. Both the Room and the bath were excellent. And as many others have mentioned, the meals were outstanding. I also enjoyed the warm conversations with our attendant, and every dish was delicious—we were extremely satisfied. The grilled dish with their special grated daikon sauce was especially wonderful. The breakfast buffet layout also helped prevent crowding. I only wish we could have enjoyed more of the Accommodation! Next time, I’d like to plan our trip so we can stay a bit longer. Lastly, the Diamond member perk—the dashi set—was great. It made me glad I’ve continued using IKYU.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 10/8/2026～
  • 3 คน 1 ห้อง
  • West Wing [Ameyura] Japanese-Style Room with Bed – Precious Moderate
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami among the many Accommodations available. We are truly honored to hear not only that you were satisfied with our cuisine and staff service, but also your kind words: “I wish I could have enjoyed the Accommodation even more,” which delighted us as well. We are also relieved to know we were able to assist with your requests on the day. Being able to help make your trip smooth and comfortable—and knowing it pleased you—is a great encouragement to our staff. We are very happy that you enjoyed each dish of your meal. We are especially pleased that you liked Minami’s dashi set. Next time, we hope you will visit with a more relaxed schedule and fully enjoy our Onsen and hospitality. All of us look forward to welcoming you back.

  ดูทั้งหมด

  
  
  
  
  
  
• 4.50

  htk88

  วันที่โพสต์: 13/8/2026

  A Relaxing Ryokan

  There were few foreign guests at the Ryokan, and it felt very refreshing. We had a Multiple Night Stay, and dinner was delicious every day—not only did the main dish change, but the entire menu lineup was completely different each night. However, breakfast was the same menu each day, which was disappointing, though the clam miso soup was very tasty. The renovated Room was comfortable, but it was a bit disappointing that only the toilet remained old-fashioned. Above all, what left the strongest impression was the thoughtfulness of the staff member who took care of our dinner service—it made me happy many times over. Thank you very much. I look forward to seeing you again someday... Thank you for taking such good care of us.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า5
  • อาหาร4
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5

  • 8/8/2026～
  • 4 คน 1 ห้อง
  • Kita-no-Yakata “Kissho” Japanese-Style Room with Beds, Premium Suite with Private Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami from among the many Accommodations available. We also sincerely appreciate you taking the time out of your busy schedule to share your valuable feedback about your stay. We are delighted to hear that you were able to relax and feel refreshed in our calm environment. In particular, we are truly honored by your kind words regarding the service provided by the staff member in charge of your dinner. On the other hand, we sincerely apologize that our breakfast menu and the toilet facilities in your guest room did not meet your expectations. We take this seriously as an important issue, and we will share it internally and work on improvements—such as offering greater variety for guests on a Multiple Night Stay and upgrading guest room facilities—during future renovations. Your warm message, “I look forward to seeing you again,” deeply touched all of us. We will continue striving to enhance our hospitality so that we can welcome you back with an even more comfortable and improved Accommodation next time. All of our staff look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  けいじん

  วันที่โพสต์: 12/8/2026

  The Ultimate Onsen

  The lobby was spacious, with an open feel and a lovely view of the garden. Many of the paintings in the art lounge are inspired by local scenery and are well worth seeing. We also enjoyed the tea setup in our Room. The Onsen was excellent, and my skin felt noticeably smoother afterward. Overall, the food was delicious, with rich, well-balanced dashi flavors throughout.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 8/8/2026～
  • 2 คน 1 ห้อง
  • West Wing [Hiten] Japanese-Style Room with Beds
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate your kind and thoughtful compliments regarding everything from our interior setting to the Onsen and dining. We are truly delighted that you could feel the local culture and nature through the open atmosphere of the lobby and the paintings in our Art Lounge. We are pleased to hear that you enjoyed tea time in your Room, as well as the Onsen and our meals. In particular, we are deeply grateful that you noticed our dedication to “dashi”; our head chef and kitchen staff were truly moved by your words. We will continue striving to provide refined hospitality that remains in our guests’ hearts. All of us look forward to welcoming you back again.

  ดูทั้งหมด
• 1.83

  nobu7830

  วันที่โพสต์: 10/8/2026

  This is not up to IKYU standards.

  I have been using IKYU for a long time. Without any mention of “casual” or similar, I assumed a certain standard. This Accommodation did not meet that standard. The Room smelled musty. Dinner quality was average, and the female staff member’s service felt pushy—she kept talking on her own even while I was speaking with my partner. When I asked about the origin of the ingredients, she could not answer. The breakfast time 안내 for the next day was inconsistent and confusing. In addition, the in-room refrigerator was empty, and drinking water was only available from a kettle. When I said I wanted a beer, I was told to go down to the first floor and buy one from a vending machine. Also, breakfast is buffet-only and very crowded in the morning. Although food is kept warm, it wasn’t actually hot, which was very disappointing. Doesn’t IKYU.com conduct regular checks?

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ2

  • 9/8/2026～
  • 2 คน 1 ห้อง
  • Kita no Yakata [Kumo no Ne] Twin Room (Western-Style)
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing our Ryokan from among many options. However, we sincerely and deeply apologize for the repeated discomfort and inconvenience you experienced throughout your stay. First, regarding the musty smell in your Room, we are truly sorry that you were unable to relax comfortably in a space meant for your rest. We will strengthen our pre-arrival checks and work to improve cleaning as well as inspections of Facilities, including identifying the cause of any odors. We also sincerely apologize for the manner of our staff’s service. While you were spending valuable time with your companion, our staff continued speaking one-sidedly in a way that interrupted you, making it feel as though things were being imposed on you. Our duty is to listen carefully to our guests and provide guidance only when needed; we regret that we failed to offer considerate service. In addition, we deeply regret that we could not properly answer your questions about the origins of ingredients used in the meals, and that we provided incorrect information regarding breakfast time the following day. We recognize this reflects insufficient knowledge and internal communication among our staff. To ensure we can respond accurately to guest inquiries, we will thoroughly improve product knowledge—including menu details and ingredient origins—and reinforce sharing of information within the property. Regarding breakfast as well, due to crowding at the venue we were unable to provide a calm environment for you to enjoy your meal. Furthermore, hot dishes were not served at an appropriate temperature, disappointing what should have been an enjoyable morning meal. We sincerely apologize. We will review and improve temperature control, replenishment procedures, and guest guidance according to congestion levels in the venue. We are truly sorry that instead of allowing you to relax during this special trip opportunity, we caused discomfort in various situations. We take your valuable feedback seriously. Our entire team will review staff training, information sharing practices, Room management standards, and how meals are served—step by step—and work toward becoming an Accommodation where guests feel glad they chose us. Thank you again very much for taking the time to share your valuable feedback.

  ดูทั้งหมด
• 5.00

  perusya

  วันที่โพสต์: 5/8/2026

  The hospitality, bat...

  The hospitality, bath, Room, and meals were all outstanding. I felt truly relaxed and refreshed. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 3/8/2026～
  • 2 คน 1 ห้อง
  • Kita-no-Yakata “Kissho” Japanese-Style Room with Beds, Deluxe Suite Type B with Onsen Open-Air Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Kasuien Minami. We also sincerely appreciate your wonderful and encouraging Review. We are truly honored that you were satisfied with our hospitality, baths, Room, and meals, and all of our staff are delighted to hear this. Encouraged by your kind words, we will continue striving to further improve our services so we can provide the best relaxation for all our guests. We look forward to welcoming you again soon.

  ดูทั้งหมด
• 5.00

  タク11111111

  วันที่โพสต์: 21/7/2026

  Simply wonderful.

  The Ryokan’s atmosphere, the garden, the Room we stayed in (Kita-no-Yakata Kissho, DX with an open-air Onsen bath), the cuisine, and the hospitality of all the staff—everything was simply outstanding. We had a truly wonderful time. Next time, we would like to stay during the autumn foliage season. Thank you very much.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5

  • 18/7/2026～
  • 3 คน 1 ห้อง
  • Kita no Yakata [Kissho] Japanese-Style Room with Beds, Deluxe Suite (Type A) with Private Open-Air Onsen Bath
  • รวมอาหารเช้าและเย็น

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for choosing Kasuien Minami among the many Ryokan available. We are truly honored to receive your highest praise—“wonderful”—for everything, including our atmosphere and signature garden, the newly renovated “Kita-no-Yakata Kissho Deluxe Room with Open-Air Onsen Bath,” our cuisine, and the hospitality of our staff. We are delighted to know that you were able to step away from everyday life and enjoy a truly meaningful time with us. We were also very happy to read your comment, “Next time during the autumn foliage season.” In autumn, our Japanese garden and the surrounding mountains are dyed in vivid reds and yellows, offering a different kind of scenic charm from your recent stay. All of us look forward to welcoming you back again.

  ดูทั้งหมด

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