รีวิวและความประทับใจจากผู้เข้าพักที่ Kamakura Prince Hotel - 2หน้า

(จังหวัดคานากาว่า/โชนัน・ชิจิริกาฮามะ) [ทั้งหมด 97 ห้อง]
คะแนนรวม
4.16
(70)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.36
  • สิ่งอำนวยความสะดวก
    4.00
  • การบริการลูกค้า
    4.49
  • อาหาร
    4.35
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.53
  • ความพึงพอใจ
    4.29
  • 3.50
    ろみさや

    We chose to stay at ...

    We chose to stay at Kamakura Prince Hotel for a relaxing trip to celebrate my mother's birthday. We selected an accommodation plan that included both breakfast and dinner as part of the celebration. On the first day, we were very satisfied with the well-prepared dishes and attentive service. However, the dinner on the second day was quite disappointing. First, we noticed that the course menu provided was exactly the same as on the first day. When we asked a staff member about it, they responded vaguely by saying something like "the content changes slightly from the second day." After clarifying that it was indeed our second day, they seemed flustered and left to check what appeared to be some kind of reservation list. This interaction made us feel that proper communication and confirmation were lacking. When our meal began, it started with an appetizer of chicken and vegetables wrapped in dough and fried in a tomato-based sauce. The fish dish turned out to be identical to what we had on the first night—white fish with tomato sauce—and even the soup served was just plain consommé without any ingredients. Compared to the elaborate dishes from our first dinner, this felt hastily prepared or improvised. Additionally, there seemed to be insufficient staff attending guests due to an ongoing event in one of their banquet halls. With only three staff members visibly serving over ten groups of guests initially (until reinforcements arrived), service became slow—water refills took time, dishes were delayed—and other guests around us also expressed dissatisfaction about waiting for bread or other items. Given these circumstances, I wondered if this experience stemmed from not confirming details ourselves beforehand or because we had chosen a standard-priced plan without special arrangements included. Regardless of these factors, such issues with food quality and service are not what I would expect from a hotel under Prince Hotel's reputable name—it left me feeling somewhat disappointed overall.

  • 2.17
    SHIGEJIN

    No Onsen available.

    I was very disappointed because I expected an Onsen with a private open-air bath in the room. I should have read the Facility description carefully.

  • 5.00
    53117

    It was a comfortable stay with consistently high-quality hospitality.

    Finally arrived at the Hotel's driveway after being stuck in traffic along the coastal road. A staff member immediately came to assist us. The front desk was crowded with guests checking in, and as we were about to line up, they kindly guided us to a closed reception counter, which they opened just for us. This was incredibly appreciated as we were quite tired. The view from the Room was truly soothing as always—the vast ocean, Enoshima, and even a glimpse of Mount Fuji peeking through the cloudy sky. The meals, both breakfast and dinner, were absolutely delicious. For the first time, I tried the in-room massage (60 minutes), and the therapist provided a treatment so perfectly suited to my body that it left me feeling as if my fatigue had completely disappeared. During check-out, I was delighted to meet a staff member who had assisted us on a previous visit. Thank you for two truly comfortable and pleasant days.

  • 3.80
    op-san

    A fan of Kamapuri in winter.

    I don't think Kamakura is just a place for temple visits, and I visit several times every year in winter to enjoy the wonderful scenery with Mount Fuji in the background. Kamakura Prince has a great location, so staying overnight instead of a day trip is a winter staple. The Facility is aging, but the service is good, and it's nice that everyone always serves with a pleasant smile. In terms of dining, I feel that in winter, dining out in the surrounding area becomes a hassle, so I wish there were more variety in the on-site restaurant.

  • 2.50
    なゆ。

    The view is great.

    The new staff member might have been responsible, as the parking fee was collected, but there was no explanation about the processing of the parking ticket or the entry and exit during the stay. In the end, I had to return to the front desk to have the parking ticket processed after passing it through once. Additionally, I couldn't reach the front desk by phone, so I had to go there to communicate room service requests, and the tray left outside the room after a meal was not cleared until morning, which I felt was a lack of service. Perhaps there were fewer staff due to influenza or COVID-19, but I would have appreciated being informed if that was the case. The only good thing was the view from the room. It was not satisfactory for the Accommodation Fee.

  • 2.67
    ゲスト

    Dinner

    I was surprised by the very small amount of vegetables for dinner. The fish was also very small, about a quarter of a piece, so I filled my hunger by having four more pieces of bread and butter. It was a disappointing dinner, as if I had come all the way to eat carbohydrates. The view from the Room overlooking the sea was nice. I think it's better to eat outside.

  • 4.17
    ｎａｓｉｙａｓａｎ

    Is the location exce...

    Is the location excellent? The age of the Facility can be tolerated, but the cleanliness is not quite satisfactory. There are places where it seems like the area under the table items was not moved and cleaned. However, overall, I was satisfied. I would like to use it again.

ดูรีวิวของผู้ใช้
Yahoo!トラベル ร่วมกัน

จำนวนรีวิวและคะแนนเป็นค่ารวมจากรีวิวที่โพสต์บน IKYU.com และ Yahoo!トラベル
หน้านี้แสดงเฉพาะรีวิวที่โพสต์บน IKYU.com เท่านั้น