รีวิวและความประทับใจจากผู้เข้าพักที่ Mitsui Garden Hotel Ginza Premier

(โตเกียว/สถานีชินบาชิ เดิน 3 นาที) [ทั้งหมด 361 ห้อง]
คะแนนรวม
4.09
(61)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.92
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.30
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.92
  • ความพึงพอใจ
    4.03
  • 1.83
    のんびりゆう

    It’s just disappointing, honestly.

    I went in with high expectations for breakfast, but honestly I don’t think I would use it again. There wasn’t much variety, the rice was too hard and not tasty, there were no Japanese side dishes at all, and the fruit selection was mostly cheap items, which was disappointing. Even the galette had an overpowering smell, perhaps from too much cheese topping.. Overall, it just felt underwhelming.

  • 4.50
    すとう やす

    Thank you for a wonderful time!

    We stayed for a one-night, two-day getaway as a couple. Travel memories are shaped by many things—weather, delicious food, scenery—but also by the connections you make along the way. On the day we arrived, we walked over 20,000 steps in humid weather before reaching the Hotel. The front desk staff’s warm smile was wonderful. We were able to relax and enjoy a comfortable evening. Of course, breakfast was great too. Thank you! Thank you for such a wonderful time!

  • 3.60
    タツの落とし子

    There was black mold...

    There was black mold in the bathroom, and I would have liked the cleaning to be a bit more thorough so the room can be kept in good condition for a long time. Also, there was a water leak from the joint of the faucet, so I felt that regular inspections should not be neglected. It was great that the convenience store near the Hotel was Natural Lawson rather than an ordinary convenience store.

  • 4.00
    ジブチB

    Soon after entering ...

    Soon after entering the Room, I found hair on the bed and asked to change Rooms. The in-room Facilities and comfort were good. I was surprised by how fluent the foreign staff were. I was annoyed several times by the poor manners of foreign guests sharing the elevator. One of the in-room power outlets had a loose socket cover.

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  • 3.67
    0425みさき

    The service was terrible. The Hotel also smelled like cigarette smoke.

    Since I was driving, I called to ask whether the Hotel had parking, but the front desk had no idea and kept me on hold for several minutes. The reception was also poor and the call dropped midway; there was no callback, and in fact there was no parking at the Hotel. At check-in there was a very long line, so I tried using the self check-in machine instead, but due to a malfunction I ended up having to line up again. This was the most disappointing service of any Hotel I have stayed at. Only a smoking room was available, so I stayed in one, but even the hallway smelled strongly of cigarettes—it was awful. I do not want to stay here again.

  • 2.00
    根々井

    What is “Premier”? What does it mean?

    I stayed at the premium brand of Mitsui Garden Hotel. Since it’s called “premium,” I had some expectations, but the entrance, service quality, and Room were disappointing: the Room was small, the amenities were low quality and poorly arranged, and breakfast was average at best. Because it’s run by a real estate company, there seemed to be no hospitality skills at all—do they think that building a property automatically makes it a Hotel? As for breakfast: there were no trays; the “mineral water” was just tap water; the whitebait came without grated daikon; the grilled fish was more like steamed fish; and the miso soup ingredients were dried wakame and dried tofu. Calling it “premium” only creates resentment. In that case, I would recommend a competing Business Hotel instead. Only the price was “premium” compared with other Business Hotels.

  • 4.83
    Dr.KK

    Amazing atmosphere

    The front desk staff were excellent. Convenient for shopping.

  • 4.80
    ランドルベアー

    It was great.

    Early check-in was very helpful. The Room was slightly small but functional without any issues. Recently, amenities are provided on a table near the front desk for guests to take as needed. I think this is a good system to avoid unnecessary items, but perhaps having toothbrushes available would be appreciated.

  • 5.00
    一休釣太郎

    I always use this service with peace of mind.

    We stay here twice a year, in spring and autumn, when there is a concert of our favorite artist at the International Forum—provided we win the tickets. Although it was mid-December this time, we opted for an early check-in, which made the front desk process smooth. Since we've stayed here many times before, there were no issues, and we could head to our room and take a short rest. Every time we visit, we're always impressed by how welcoming the front desk staff are with their smiles. Their small talk helps put us at ease and provides kindness, comfort, and reassurance—a truly pleasant experience. As usual, we reserved a smoking room but are currently not smoking ourselves. We were slightly concerned about any lingering smell but were relieved to find none upon entering the room—it was perfectly fine for us to enjoy our stay comfortably. If there's not much difference in price next time, upgrading to a higher-ranked room might be worth considering! We also look forward to breakfast every time; it's always delicious with plenty of options available. The luxury of choosing between Japanese or Western dishes makes it such a blissful moment of happiness for us each morning. The staff on the floor also cleared empty plates promptly so that our table remained tidy throughout—this attention to detail was much appreciated. Every visit reminds us how grateful we are for those working behind the scenes who ensure clean rooms and delicious meals every single time—we truly appreciate your hard work! Please keep up your efforts. If we're fortunate enough to attend another event at the International Forum next year, we'll definitely be staying here again! Thank you in advance!

  • 3.50
    @世界中を旅したい

    Breakfast exceeded expectations, but…

    The view of Tokyo Tower from the front desk was breathtaking—this is the biggest highlight. Breakfast was also excellent; they cooked the galettes right in front of us, and there were many elaborate dishes, all truly delicious. However, because we were seated near the pantry, every time the automatic door opened we could see inside, which was disappointing. We also overheard restaurant staff referring to meals as “food,” and heard them reprimanding other staff over their headsets, which created some unpleasant moments. Although this Hotel has many international guests, Japanese guests stay here as well, so I felt that more consistent attention to language, consideration for surroundings, and professional conduct is needed (for example, staff casually crossing in front of guests). I’m giving three stars in hopes of future improvement.

  • 4.67
    KHKHはるりん

    Comfortable

    I stayed for one night and arrived a bit early. When I asked if they could hold my luggage, they kindly informed me that my Room was ready, so I could check in right away. Thank you so much! Although the weather was unfortunate and the night view was not as great, I would love to stay again!

  • 5.00
    ＠7

    Thank you!

    I made a Reservation for his birthday. I communicated with the staff in advance, and they were very polite, which made me look forward to the stay even before arriving. On the day, I had a great time and was very satisfied. The Room, the view from the Room, and the breakfast were wonderful. I would love to use your service again. Thank you very much!

  • 4.83
    ホワイトレオネス

    Excellent!

    The service and view were excellent! Breakfast was smooth as there were plenty of seats, so no waiting was necessary. The bar staff's response was also perfect! However, just one thing... Regarding the guest room, the mirroring function (displaying your smartphone screen on the TV) was always busy and couldn't display the QR code on the TV screen. It seemed to be a consistent issue, possibly due to weak signals typical of high-rise Hotels. I hope this can be improved! I would love to stay again!

  • 3.00
    monakasun

    Compact Room Wi-Fi is not functional

    Compact Room with good layout, but Wi-Fi is essential in modern Hotels. Feels somewhat in-between a Business Hotel and a regular Hotel.

  • 3.20
    silk lover

    Enjoy the stunning view of the luxurious lobby.

    I stayed for a multiple night stay due to training. The luxurious lobby, beautiful flowers, and Tokyo Tower welcomed me, making it a delightful accommodation experience. Due to the training schedule, I couldn't dine at the restaurant, but having breakfast in the room felt a bit cramped for two people as we moved around trying to manage. Additionally, there was no water service provided for two days, so I had to rush to a convenience store. Other than that, it was clean and truly a hotel Japan can be proud of.

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  • 5.00
    おれり

    The view and the Room were absolutely wonderful! I want to visit again! It was amazing!

  • 4.33
    amcceo

    There are minor issues.

    I stayed in the Executive Twin, and the spacious Room with a calm interior was great. However, I noticed that the laundry bag provided was different from what it should have been, and the Room slippers had no indication of being sanitized—they were just placed there, which I found a bit concerning.

  • 2.33
    ふなきはしさいごうみお

    That's unfortunate.

    Thank you for your stay. This was my second time at Mitsui Garden Hotel Ginza Premier. While I was satisfied during my previous visit, this time I was disappointed. I stayed in Room 1927, which was small, and the amenities had to be picked up near the elevator before going to the room (this felt like a Business Hotel). However, I was satisfied with the breakfast buffet. I would prefer not to stay at this hotel again in the future. P.S. My stay on June 18th at Kyoto Shijo Kawaramachi Onsen Bettei was extremely satisfying.

  • 4.00
    しょぱん

    Conveniently located...

    Conveniently located within walking distance to both Kabukiza Theatre and Shimbashi Enbujo Theatre, perfect for enjoying two consecutive days of performances.

  • 5.00
    姫とご隠居

    The night view is spectacular.

    The night view was beautiful.

  • 5.00
    kumaha0615

    I stayed at the acco...

    I stayed at the accommodation to celebrate a birthday. A bouquet and a message were provided through room service, which was wonderful.

  • 5.00
    kurumin45

    Stay after the wedding

    I had visited for tea a few times before, but this was my first time staying at the accommodation. It was really great to stay in an area where I could return immediately after a busy day with a wedding, followed by second and third parties. The room wasn't spacious, but having a bathtub was more important to me, so it didn't bother me at all. Having a convenience store on the first floor was also very helpful. Since we held our ceremony at an affiliated venue, we chose this accommodation and it turned out to be the perfect choice. Even though I checked out automatically, I received sweets as a celebratory gift when leaving for the last time. I would love to use this accommodation again and highly recommend it. Thank you for your hospitality!

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  • 5.00
    まこと2012

    Thank you very much.

    There are many attractions around the Hotel, and I was very satisfied. I look forward to staying again.

  • 5.00
    まこと2012

    Thank you very much!

    A business associate from France stayed here. The location and the view from the Room were excellent, and they were very satisfied. There are many dining options around the Hotel, making their stay enjoyable. We look forward to welcoming you again. Thank you very much!

  • 5.00
    一休釣太郎

    Thank you for staying with us again after a year.

    This is my fourth stay and the first in a year. I always use this accommodation when visiting the International Forum. Two years ago, I stayed in spring and autumn, last year once in spring, and now after a year-long gap. Although I arrived about an hour earlier than the scheduled check-in time, the female staff warmly welcomed me with a bright smile, making the process very smooth and pleasant. It reaffirmed how glad I was to have been able to make a reservation at this hotel. I appreciated your thoughtful gesture of replacing alcoholic beverages with soft drinks in the refrigerator since I don't drink alcohol. Breakfast is something I look forward to every time; it’s always delicious, though admittedly, I tend to overeat! For a brief moment, it felt like an extraordinary blissful escape from daily life—thank you for that. Special thanks not only to the front desk staff but also to the restaurant team and those who keep my room impeccably clean every time—I am truly grateful for all your efforts. I'm considering visiting again in autumn if I'm able to secure a room... Thank you very much!

  • 2.50
    連休のひと時

    Lacked cleanliness.

    The sofa had many stains, appeared to have pet hair on it, and the corners were dusty, giving the impression that it hadn't been cleaned. The bathroom sink drained very slowly, possibly clogged, requiring careful attention to water usage to avoid overflow.

  • 3.50
    Vondarling

    I have stayed here three times.

    I chose this Hotel because it offers smoking rooms, which I need as a smoker. During my first stay, I was impressed by the excellent front desk service and the Room quality at such an affordable price. However, during my second visit, there were issues with the Room. Before my third stay, I requested thorough cleaning due to the previous problems. Upon arrival, the front desk staff seemed indifferent or tired in their response. When entering the Room, I noticed that the same issue from before had not been resolved. At checkout, when I asked if thorough cleaning had been done as requested, they replied that it had been and assured me they would be more careful in the future. It would have been better if they immediately checked and addressed my concerns instead of just giving a standard response. This experience made me feel like their idea of "thorough cleaning" was inadequate and led me to decide not to use this Hotel again.

  • 4.83
    ひよふくちゃん

    Accommodation Stay After a Long Time

    I used to stay frequently before the pandemic, and compared to that time, there are now significantly more foreign tourists. This time, it was my first visit in a while, but the front desk service remained efficient as always, and my requests for room amenities were promptly handled. Truly impressive as expected from "Mitsui Garden." It’s a Hotel brand I would like to continue using in the future.

  • 1.50
    リセット太郎

    Unfortunately.

    The moment I opened the Room, I was shocked by a foul odor reminiscent of stray cats' waste in an empty lot. It seemed to be coming particularly from the bathroom area. I am unsure if it was because the Room had not been used for a long time or if cleaning was insufficient, but it was an unpleasant experience like no other in my life. Additionally: - The lower part of the shower's slide bar was broken and could not be fixed at my desired position. - The head of the deodorizing spray bottle was damaged and unusable. - The black slippers were covered in dust and could not be worn. - There was no notice about complimentary drinks in one of the two Rooms booked. I frequently use Mitsui Garden Hotel Group, but this is my first time experiencing something like this, leaving me utterly surprised.

  • 4.67
    tomuru

    Used for a one-night...

    Used for a one-night, two-day stay due to my eldest daughter's piano event. Very convenient as it is within walking distance to Hamarikyu Hall and shopping areas in Ginza.

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