รีวิวและความประทับใจจากผู้เข้าพักที่ Takayamaso Hanano - 2หน้า

(จังหวัดเฮียวโงะ/อาริมะน้ำพุร้อน) [ทั้งหมด 15 ห้อง]
คะแนนรวม
4.13
(45)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.16
  • สิ่งอำนวยความสะดวก
    3.89
  • การบริการลูกค้า
    4.09
  • อาหาร
    4.33
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.13
  • ความพึงพอใจ
    4.20
  • 3.83
    成人病

    Onsen and Meals

    - For some reason, the Onsen at each Hotel in Arima is gradually improving (including here). - There are issues with the front desk process during check-out. - In this day and age, all processes should be manageable at the front counter alone. - Please ensure at least a two-person system during check-out hours. - Regarding meals, dinner is barely satisfactory, but breakfast has been consistently lacking—please improve this.

  • 5.00
    Lalalasofami

    A Space of Flowers and Art

    I thought I would like to visit again.

  • 1.83
    ダイヤモンドメンバー代表

    Management issues

    The road to the Stays was narrow, so I parked my car in a nearby parking lot and was picked up. The attitude of the employee was terrible, saying that even my Corvette couldn't fit. I thought something was off, but there was no apology for the inconvenience. The Property had steep stairs, and the employee waiting at the top just watched from above. When I asked the person who seemed to be the owner, who gave me a ride back, if they were the owner, they replied, "Can you tell?" It was a response that made me lose the desire to complain. I will never go there again.

  • 2.00
    gaakkii

    Three-generation trip

    After two and a half years, we stayed at this place for a three-generation trip with my elderly father, my adult children, and myself. When we checked in, There was no explanation on how to get to the large public bath, so my elderly father and son thought they could access the bath on the second floor from the second floor and wandered around. They eventually had to go down to the first floor and climb a steep staircase to finally reach the bath. There were many other instances of insufficient explanations, not just about the bath. One of the staff members during meal times was so unfriendly that we felt we had to be considerate. We don't need excessive service, but at least create an approachable atmosphere. The rice at dinner was extremely hard, and my elderly father couldn't eat it. When we informed the staff about this, they said, "It's a bit hard today..." ← That level of hardness is unacceptable. We asked if breakfast could be changed to porridge since my father couldn't eat, and they kindly made porridge for breakfast, which made my father very happy. In the morning bath, I went to the large public bath first thing in the morning, and of course, there were no other guests, but there was a lot of hair on the floor... Had it not been cleaned since the previous day? The first bath of the morning was a disappointing experience. At checkout, when the payment was completed and we received the statement, the usual first words would be "Thank you," but we weren't told that at all... We were just handed the statement and receipt mechanically. It was the first time we weren't thanked at an inn, and it was surprising. Is it because the job is repetitive every day? Or is it a lack of training? Overall, it was an inn where we couldn't see any thoughtfulness. It's not a super luxury inn, but since it's a reasonably priced inn, I would like them to ensure more meticulous care, both for the employees and the part-time staff. It was disappointing.

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