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- Akan Tsuruga Bessou HINANOZA
- Akan Tsuruga Bessou HINANOZA รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Akan Tsuruga Bessou HINANOZA
- ห้องพักและสิ่งอำนวยความสะดวก4.80
- สิ่งอำนวยความสะดวก4.76
- การบริการลูกค้า4.82
- อาหาร4.77
- น้ำพุร้อน・อ่างอาบน้ำ4.83
- ความพึงพอใจ4.76
- 5.00kazu.k28วันที่โพสต์: 26/10/2026
It was a wonderful ryokan!
It had been a while since I last enjoyed a luxury ryokan stay. The facilities and staff were first-class, and I was completely satisfied with every aspect of my stay. I would love to return and highly recommend this ryokan. The Tsuruga Group truly delivers!
- 4.83freeze_moonวันที่โพสต์: 9/10/2026
For Lake Akan, this is the only place to stay.
I’d been interested in this place for a long time, but it was so far away that I hadn’t been able to visit. Then I found a great-value plan, booked more than nine months in advance, and finally had the chance to stay. The sense of openness the moment we entered the room was wonderful, and we spent some time just admiring the lakeside view. My companion was thrilled that their favorite massage chair was in the best spot by the window, and also loved that there were two toilets. For me, with my back issues, it was a bit hard to see the TV from the sofa due to the layout, so if that were easier to view, it would have been perfect. The view from the in-room bath was also excellent, and with such abundant hot water, it completely changed my impression of Akanko Onsen. It would be even better if the hot-water outlet were on the side rather than facing the lake, so you could enjoy more of the view. Drinks at meals are basically included, and having ice cream and other treats stocked in the in-room fridge was a nice touch. It’s also convenient that if you get hungry, you can have ohagi by the shop— there’s really no need to prepare anything food- or drink-wise. Everyone—from the shop staff to those at dining—was very pleasant, and they even helped us with parking arrangements after checkout, so we could fully enjoy our sightseeing cruise without worry. We truly appreciated that level of hospitality. Two months earlier we stayed at another property by Lake Shikotsu as well; both were great, but personally I preferred this one. My companion didn’t want to leave when it was time to go— if only it were closer… Even though it’s far away, it’s an inn we’d love to visit again.
- 5.00barebearวันที่โพสต์: 5/10/2026
Everything you could possibly need is provided.
I believe the title truly befits this exceptional inn. The room, the view, the in-room open-air bath, the large public bath, the amenities, and the bedding—everything was perfect. I’m already planning to return again soon. Thank you very much.
- 3.50kelly tungวันที่โพสต์: 2/10/2026
It was okay.
- 5.00ベーネンวันที่โพสต์: 27/9/2026
Stay for a Wedding Anniversary
We stayed here for our 20th wedding anniversary. This was our third stay, following our honeymoon and our 10th anniversary. Each time, we have stayed in the same room. The warm hospitality has remained unchanged, and we had a truly wonderful time. Thank you very much!
- 5.00hobohoboวันที่โพสต์: 24/9/2026
Best Ryokan of 2026 Announced!
We visited to celebrate my wife’s birthday. Since it’s not somewhere we can easily come from the Kanto area, we stayed in what seemed like the best option—the Amanoza Suite. The spacious Room overlooking Lake Akan was spotless, well laid out, and incredibly relaxing. It seems someone here really loves audio: a Marantz system (so classy!) paired with BOSE floor-standing speakers, producing beautifully rich sound. The meals were delicious—authentic kaiseki cuisine—and the late-night curry was absolutely outstanding. Above all, every staff member was wonderful. From the concierge and front desk to the bar team, you could truly feel their desire to make guests enjoy their stay, and it made us so glad we chose Hinanoza. In particular, because it was my wife’s birthday (even though they looked extremely busy), we were deeply moved when someone folded a flower out of shikishi paper right there at dinner. It became an unforgettable stay. Thank you very much for taking such great care of us.
- 5.00はらすメンวันที่โพสต์: 1/9/2026
Highly Satisfying Accommodation
The room was spacious, and the bath where we could relax while looking out over Lake Akan was exceptional. Being able to check in from 2:00 PM also made for a very leisurely stay. I was happy with the generous amount of food, but if you eat the large ohagi before the meal, you can’t make it to the end—so you have to hold back on something, which is tough! I was so full that I couldn’t eat any of the birthday cake at all, so it would have been perfect if alternative ways to celebrate had been suggested. Still, we were extremely satisfied and will definitely be back.
- 5.00tintan5359วันที่โพสต์: 16/8/2026
We’d love to welcome you again.
Everything—from the staff and guest rooms to the meals—was perfectly balanced and very comfortable. The staff were friendly without being intrusive, and we had a wonderful time. It would not be an exaggeration to say this was one of the best Hotels we have ever stayed at. Thank you very much.
- 5.00こおろぎmittchวันที่โพสต์: 31/7/2026
Everything is luxurious, with attentive service.
I was first impressed by the spacious Room and its calm atmosphere. Since it was a Japanese-style Room, we had a Plan with in-room dining, but they kindly prepared a separate room so we could eat while seated on chairs, which made it much easier on our legs. We truly appreciated their thoughtful attention to detail. Each dish was wonderful, and we asked for wines to match the cuisine; each one had its own distinctive character, which made it a delight. We were also very happy there was a hot stone sauna. We had built up travel fatigue, so we were able to relax from the bottom of our hearts. The bath in the Room was also spacious and comfortable, and we ended up using it many times. From the doorman’s welcome upon arrival onward, every service was attentive and courteous. Choosing this Accommodation as the final stop of our 10-day trip around Hokkaido was absolutely the right decision.
- 4.50Hide3kวันที่โพสต์: 28/7/2026
Eastern Hokkaido Trip
From arrival to departure, the staff’s hospitality was truly outstanding, and we could feel the thoughtful care in every detail throughout our stay. We also deeply appreciated the warm consideration for our anniversary, which made it a memorable experience. The cuisine made excellent use of seasonal ingredients, and we enjoyed every dish. The curry served as a late-night snack was also delicious, allowing us to enjoy dining right to the end. The only disappointing point was the lounge service. We used it after arrival, but only coffee was available, which felt a bit lacking. This time we ordered drinks via room service; however, considering the Accommodation Fee for a suite room, we felt that having an additional service specifically for suite guests—separate from the lounge—would make the stay feel even more special. Among other Accommodations in a similar price range where we have stayed before, many offer well-equipped lounges or dedicated services and Facilities, so this was the one area that fell slightly short. Also, during dinner, guests at the neighboring table were speaking quite loudly, and we were unable to relax and enjoy our meal. We understand there may be situations where it is difficult for the Accommodation to intervene; however, depending on circumstances, a gentle word or consideration would help make guests’ time more comfortable. That said, what stood out most was the exceptional hospitality of your staff—we had a very pleasant time overall. We would love to visit again in another season.
- 5.00ぽっちゃりアリスวันที่โพสต์: 18/7/2026
Celebration of an 88th Birthday
We stayed here to celebrate my parents-in-law’s 88th birthday, and thanks to the manager’s thoughtful attention to every detail, we had a truly wonderful day. Both of them said they were able to relax so much, every dish was delicious, and it became a treasured memory—they were absolutely delighted. Next time, I’d like to invite my own parents.
- 5.00わんちゃんチーチクวันที่โพสต์: 13/7/2026
Wonderful
This was my first time staying at this Hotel, and from the moment I walked in, I was truly impressed by the atmosphere—it felt completely different from any other Hotel I’ve stayed at. The service was excellent, the Room was spacious and calming, and I was surprised by how large the open-air bath was. Even though it was such a wonderful Room, I did notice some dust in a few places. I was able to enjoy my meal comfortably in the Room, and it was great that each dish was explained to me one by one. I was very satisfied with the food as well—I had never had such wonderful cuisine before. I would love to stay again.
- 5.00またいくぞお北海道วันที่โพสต์: 16/6/2026
A birthday and retirement celebration trip for my partner
This time, we chose this Accommodation on the final day of our 5-day trip to eastern Hokkaido to celebrate my husband’s birthday and his retirement, after asking AI for a recommendation. Since we won’t be able to splurge as much on a pension income, we decided to go all out and book the largest Room—and we were truly satisfied. It became a wonderful memory. We were completely satisfied with everything: the Facility, the hospitality, and the food. My husband especially loved the stereo and listened to it whenever we were in the Room. He’s very particular about sound quality, so that was perfect for him. I loved the massage chair. It was also our first time staying at an Accommodation with two toilets, which was really appreciated. We both love milk, so the local milk after a bath was amazing. We were able to relax so much—thank you very much. Done—we will definitely return. Also, during meals, one of the younger staff members who helped us was from Chiba Prefecture, and they spoke with us warmly and kindly—it really touched our hearts. It seems they were here for training. Even though they haven’t been in Hokkaido long yet, their explanations of each dish and everything else were excellent. Once your renovation is finished, we would love to visit your Accommodation in Chiba as well—by all means! In any case, this was an outstanding Accommodation in every way. We hope to visit again while we’re still healthy—thank you in advance for your continued kindness. We chose Lake Akan because I love marimo algae, and I’m truly glad we did—everything exceeded our expectations.
- 4.17アレックス0509วันที่โพสต์: 9/6/2026
The service is good, and the food is delicious. However, this Ryokan shows signs of aging.
The quality of the kaiseki dinner and breakfast was excellent. The staff service was excellent. Perhaps a calm atmosphere is this Ryokan’s concept, but the lighting in the lobby and restaurant was too dim. I don’t think this lighting suits Japanese cuisine. Overall, the Facility shows signs of aging. Unfortunately, there was a urine smell in some areas.
- 5.00ピンクのぷたちゃんวันที่โพสต์: 31/5/2026
The Hinanoza was amazing!
The Onsen, meals, Room, and service were all excellent!
- 4.83ペンズวันที่โพสต์: 21/5/2026
Overall, I’m satisfied.
Everything was perfect. The only issue was that the drain in the sink area for brushing teeth and washing up drained poorly, so we removed it to use the sink. That was the only thing.
- 5.00とも-ママวันที่โพสต์: 20/5/2026
I had been looking f...
I had been looking forward to staying at Tsuruga with my husband for the first time for the past six months. This was our second stay by Lake Akan, and with fewer Rooms, we could relax in peace without hearing much noise from other guests, enjoying the Onsen and the scenery at a calm, unhurried pace. The private dining Room was so spacious it felt almost too large for just two of us, and we were served at a relaxed pace. Our attendant thoughtfully recommended wines to pair with each course, allowing us to savor every dish—truly a luxurious time. The hot stone sauna in the large public bath was also very relaxing, and the milk after bathing was delicious. The bath in our Room was the largest we’ve ever had, and the water felt wonderfully smooth—we enjoyed it again and again. It was a wonderful Accommodation we’d love to visit again as a couple. Thank you very much.
- 4.83BUCHIさんวันที่โพสต์: 12/5/2026
Great service and a great Room.
I’ve always thought that when a Room gets larger, it often ends up with unused space, so a moderate size is enough. However, the Room I stayed in was spacious yet had no wasted space, and it was very comfortable. About 10 years ago I stayed in a Room that wasn’t on the lake side. Compared to then, you can feel some age, but it’s kept clean so there were no issues. I was happy that the women’s amenities were POLA B.A. The standard amenities at other Tsuruya Group Accommodations are nice too, but amenities selected by each Accommodation can be one of the small pleasures of staying. It was so comfortable that I didn’t even use the hot stone spa this time—I’d like to try it next time. I’ve already made my next Reservation and I’m looking forward to it.
- 4.67ジジカダケวันที่โพสต์: 5/5/2026
We had a relaxing stay.
- 5.00Hide3kวันที่โพสต์: 1/4/2026
Snowy Scenery and Fireworks
The snowy scenery from the Room was truly beautiful, and it was a deeply relaxing stay in a peaceful atmosphere. The fireworks viewed from the Room were also unforgettable, allowing us to enjoy a special moment. Combined with the unique beauty of the cold season, it became an unforgettable memory. The meals were absolutely delicious, and we were able to take our time enjoying carefully prepared dishes. In addition, seeing a long-tailed tit during breakfast was truly moving, and we couldn’t help but watch in awe. This is a wonderful Accommodation where you can feel the beauty of nature and enjoy luxurious time—an Accommodation we would love to visit again.
- 5.00momochinoวันที่โพสต์: 16/3/2026
A year of springtime relaxation.
This is our annual stay at Hina no Za. Every time, we enjoy delicious cuisine, the Onsen and stone sauna, a spacious Room, and friendly service... It’s something we look forward to every year.
- 5.00tomy&matsuวันที่โพสต์: 15/3/2026
I’m glad you told me.
I heard that my wife’s friend stays here regularly and says it’s a great Accommodation. My wife had previously stayed at Akan Yuku no Sato Tsuruga rather than Hinanoza, and after returning she said, “I’d like to stay at Hinanoza too.” This time we stayed here, and I completely understood why. The staff’s attentiveness was wonderful, the food was truly delicious, and the Room we stayed in was excellent. We fully enjoyed the all-inclusive plan. We also had plenty of time to enjoy the Onsen Facility and the hot stone sauna. Seeing fireworks right in front of us in midwinter was very moving. I’d love to visit again in a different season to enjoy a different view, and I hope to stay here again then.
- 5.00h1918วันที่โพสต์: 22/2/2026
I think this is the No. 1 Accommodation in Eastern Hokkaido!
I made a Reservation because I wanted to see Lake Akan in winter! Since it was a weekday, it was quiet and I was able to relax and take my time. It was also wonderful to feel Ainu culture throughout the entrance and the property. Having both an in-Room bath and a large public bath was the deciding factor for choosing this place, and I was so happy that I could use the baths anytime except for the 30-minute nightly cleaning and the men’s/women’s switch. The meals were surprisingly luxurious, and both the portion size and flavor were outstanding—I couldn’t stop saying “Delicious!” (lol). I chose a Plan with all-you-can-drink alcohol, and I was truly impressed by how delicious the wine and sake pairings were that our attendant selected to match each dish (thank you so much!). Thank you as well for your thoughtful arrangement so we could enjoy the fireworks. Breakfast was just the right amount, and the assorted pickles were especially delicious. The view from our Room of frozen Lake Akan with the mountains beyond was breathtaking, but I definitely want to return again in spring through autumn. The black sesame and matcha ohagi we received as a check-in service were also unbelievably good—this became an unforgettable trip in every way.
- 5.00道産子モリวันที่โพสต์: 23/12/2025
Birthday
We visited to celebrate a birthday. Thank you for providing a wonderful experience with the Room, bath, and meals. Unfortunately, due to my health condition, I couldn't enjoy the bar or footbath fully. I look forward to making the most of it on our next visit. I truly appreciate the staff's hospitality! Thank you very much.
- 4.67ニンバス２วันที่โพสต์: 8/11/2025
It was very relaxing and enjoyable.
I was captivated by the photos of the Tennoza Suite in a travel guide and decided to stay. The room was as wonderful as expected, and I thoroughly enjoyed the open-air bath. The interior, from the entrance to the lobby and hallways, was chic and tasteful. The bar at night had a great atmosphere, offering a relaxing view of trees through glass windows. The meals were delicious, with a wide variety of complimentary alcoholic beverages that I ended up indulging in too much. However, it was disappointing that despite arriving at the dining area at our reserved dinner time, we had to wait nearly 20 minutes. Additionally, there were no call bells in the dining area to summon staff when needed. Furthermore, during both dinner and breakfast, it was difficult to enjoy our meals peacefully due to loud voices from neighboring diners in another room. Would it be possible to request guests not to raise their voices?
- 5.00もりかつともวันที่โพสต์: 18/10/2025
Everything was excellent.
We stayed at the accommodation for our wedding anniversary trip. The warm welcome upon arrival, the welcome sweets during check-in, and the detailed guidance around the facility were all incredibly thoughtful and left us deeply impressed. Walking on the polished floors and tatami mats in tabi socks instead of slippers was also very comfortable. The meals were all delicious, with a wide variety of dishes that left us completely satisfied. We also enjoyed chatting with the staff during their explanations of each dish. We were moved once again by the surprise gift prepared for our wedding anniversary. Thanks to the all-inclusive service, we thoroughly enjoyed champagne and wine during meals, so we didn’t have a chance to visit the bar this time, but its atmosphere looked wonderful as well. We will definitely return in the future and look forward to visiting the bar then! Thank you so much for providing such a wonderful experience!
- 3.83ながはMANวันที่โพสต์: 18/10/2025
It was disappointing not to have a restful sleep.
The room and meals were great, but I was disturbed throughout the night by intermittent noise (possibly the motor sound from the public bath on the same floor). I had a delicious dinner with several types of alcohol and expected to sleep soundly, so it was especially disappointing. Traveling refreshed my spirit, delicious meals and baths helped me relax, and I hoped for a good night's sleep to recover from the day's fatigue. It felt like stumbling at the final touch of an enjoyable trip... I was looking forward to staying here because of its many positive reviews.
- 4.33ほたて3วันที่โพสต์: 16/10/2025
A Luxurious Moment
I had been interested in this accommodation by Lake Akan for a while, and I finally had the chance to stay for one night. As shown in the photos, the view was excellent, and I felt very relaxed soaking in the bath while looking out at Lake Akan. Since it was a public holiday, I was told there were no available seats at the dining area, so I was provided with a temporary private room on the same floor separated by partitions. I had been looking forward to experiencing the atmosphere of the dining area since making my reservation, so it was a bit disappointing not to be able to use it. Considering that I reserved a higher-grade room, perhaps some arrangement could have been made... The presentation and taste of the food were very satisfying. The milk from Yoro Ranch provided in the large communal bath area was incredibly delicious as well. However, when opening the cupboard to use glasses in my room, there was a thin layer of dust on its glass shelf which bothered me slightly. While it's understandable that many places are facing staff shortages these days and detailed cleaning might be challenging, perhaps daily cleaning routines could be reviewed more thoroughly.
- 5.00温泉医療研究者วันที่โพสต์: 16/10/2025
The No.1 Ryokan in Eastern Hokkaido for Ultimate Satisfaction
The interior design, staff service, cuisine, complimentary alcohol service, and the view from the room were all excellent. An accommodation I would love to visit again.
- 5.00hanako08วันที่โพสต์: 12/10/2025
It was excellent.
The open-air bath in the Room, the meals, and the service were excellent! The bar drinks and the late-night curry were also incredibly delicious! I definitely want to come back again!
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