Awara Onsen Grandia Housen

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Thank you very much for visiting our hotel with your family. We were truly delighted to read your comments and to know that everyone thoroughly enjoyed your stay in the Deluxe Kousuiden. We are especially pleased to hear that your children enjoyed the open-air bath in your Room so much that they used it again and again. We are also honored by your generous praise for our buffet dining. It is wonderful to know you enjoyed everything from sushi and steak to desserts, and the story that it was so delicious you even held back on drinks brought smiles to all of our staff. Regarding the item you left behind, we understand how worrying it can be while traveling somewhere unfamiliar, and we were relieved that it reached you safely. We are also glad you made it in time for the Dinosaur Train and were able to enjoy your trip until the very end. Hearing about your family’s wonderful promise—“We will definitely come back”—brings us great joy. When you visit us again, we will continue striving to further improve our service so we can provide an even more memorable experience than this time. We sincerely look forward to welcoming you and meeting your energetic children again.

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Thank you very much for staying with us. We are also truly honored that you chose our Accommodation for your child’s special first Onsen experience. We were delighted to hear that your child happily crawled around in the Room, and that the connecting two-room layout and baby crib helped your family enjoy a more relaxed stay. We also sincerely appreciate your kind feedback on the baby bath prepared in advance, the kids’ space, and the buffet dining—your words are a great encouragement to our entire team. On the other hand, we deeply apologize for any inconvenience caused by inaccurate information on our official website and chatbot. We take your comment—“If we had known in advance, we might have been able to pack less”—very seriously. We will promptly update our information regarding lounge hours, whether laundry facilities are available, details about baby food, and more, so that all guests can visit with peace of mind. Your requests regarding the location of the microwave and availability of aprons will also be treated as valuable points for consideration as we work to improve our services. As we are surrounded by nature, we understand you may have had concerns about insects, and we sincerely appreciate your kind understanding. We wish your child continued healthy growth, and all of us look forward to welcoming you again when your child is a little bigger.

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Thank you very much for staying with us. We also sincerely appreciate you taking the time to share such kind feedback. We are honored that you chose our inn as your base for visiting the Dinosaur Museum. We were delighted to hear that you were satisfied with both the presentation and flavor of our meals; our head chef and all staff read your comments with great pleasure. Your remarks about the number of dishes were also a wonderful encouragement for our kitchen team. We are glad you enjoyed the open-air bath in your room and the atmosphere of our garden as well. If being able to soak whenever you liked, 24 hours a day, helped ease your everyday fatigue, we could not be happier. On the other hand, we sincerely apologize that the firmness of the futon prevented you from resting comfortably during your trip. To ensure an even more comfortable stay for guests who usually sleep in beds, we will take your valuable feedback into consideration as we work on improvements. Your words—“I’d like to stay again with my children and grandchildren”—are truly our greatest joy. We look forward to welcoming you again soon, hopefully with your whole family. We would be delighted if you visit in another season to enjoy different scenery and seasonal flavors. Please take good care of yourself.