รีวิวและความประทับใจจากผู้เข้าพักที่ Shima Kanko Hotel The Classic

(จังหวัดมิเอะ/ชิมะ・คาชิโคจิมะ) [ทั้งหมด 112 ห้อง]
คะแนนรวม
4.59
ยอดเยี่ยม (291)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.67
  • สิ่งอำนวยความสะดวก
    4.73
  • การบริการลูกค้า
    4.68
  • อาหาร
    4.67
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.10
  • ความพึงพอใจ
    4.69
  • 5.00
    ふじしょこ

    The staff are wonderful.

    I stayed for one night on September 2, and there were many staff members, which may be why the service was so attentive. In particular, the service from the Bay Suite lounge staff and the breakfast restaurant staff was excellent, with a level of refinement that truly reflected the class of a classic Hotel.

  • 5.00
    yuhyuhyuh

    Thank you as always.

    It had been a while—this was my first stay in six months. There were a few small changes, such as a slightly different breakfast style, but it was the same relaxing time as always. I’d love to stay again.

  • 1.67
    どんぐり527

    We’re sorry to hear that.

    This stay was the worst. Last time I booked directly with the Hotel; this was my first time using IKYU. When I visited last year on a girls’ trip, I was truly impressed, but this time we came as a couple. At check-in, we were not informed that bathing in the annex would not be available. When we asked, we were told it was temporarily closed. The Room we were shown had stained curtains, and the carpet, furniture, and bathroom were unbelievably old and lacked cleanliness—overall it felt like an outdated Business Hotel. They emphasized that it was designed by a famous architect, but it looked completely different from the photos in the Plan. So I asked if we could change Rooms, but they asked whether we could pay extra. When I said we couldn’t, they reluctantly arranged another Room and moved us to the same type of Room as last time. Even though the price was not much different from last year, I was deeply disappointed by how we were treated. The meal I had been looking forward to most was exactly the same as last year. We were seated in a room at the back of the main dining area—it felt like where guests who booked through IKYU or other sites were being placed. Based on conversations around us, that seemed to be the case. There was a pillar right in front of us so we could hardly see the view, and perhaps because we didn’t order drinks, our next dishes took so long that my husband even dozed off. No one refilled our tap water either; with service like that, even the food didn’t taste good. The next morning at breakfast, we were guided to an even more humiliating seat. Although it was still in the main dining area, a young waiter led us to what felt like a staff table along the wall. In fact there were a tour guide and driver eating there as well—and people at nearby tables seemed similar. I assumed it was because about 80% of the main tables were occupied, but there were still empty tables available, which made it all even more disappointing. Other guests also looked at us strangely. What should have been an elegant and relaxing resort stay turned into an unpleasant experience—I don’t think I will ever return. Are guests who make a Reservation through IKYU treated differently?

  • 3.50
    まーゆんゆ

    A Long-Awaited Stay

    We finally had the chance to visit Shima Kanko Hotel. Overall, we had a wonderful stay, including the points below. The Room is old, but it was well maintained. However, there were three disappointing issues: the air conditioning in the Room did not work at all, and even after contacting the staff, there was no follow-up confirmation. It felt like it would be unbearable in midsummer (even after setting it to the lowest temperature of 15°C and going out for about five hours, the Room remained warm). It was clearly a malfunctioning system, yet at checkout there was no consideration or comment—our key card was simply taken back, which was disappointing. If a staff member comes to escort guests to their Room after check-in, I would have liked them to explain how to use the Room equipment as well. There were two staff members—one foreign and one Japanese—and I wondered if this was on-the-job training. If it was OJT, it felt like we were being used for practice; I would have appreciated some explanation. As it was our anniversary, we asked for a photo in our Room, but unfortunately it came out backlit. Also, we received Diamond benefits at check-in, but the foreign male staff member handed them over with one hand without any explanation—almost like “here you go”—which surprised my companion… Hiring foreign staff is important too, but since they are working here at this wonderful Hotel, I hope they will be taught Japanese hospitality. The lounge was lovely as well; however, although it is available until 10:00 p.m., around 8:00 p.m. after dinner neither food nor alcohol (wine) was replenished at all—it remained the same snacks as during the day—which was disappointing. On the other hand, the Japanese staff provided truly wonderful hospitality unlike anything we have experienced before. Especially at breakfast—their thoughtfulness made us very happy.

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  • 4.83
    Sunny fujii

    We were very satisfied.

    As expected of the Miyako Hotel. For the bath, we were provided with Shuttle Service to the large public bath at the neighboring Hoshotei, and dinner was French cuisine featuring spiny lobster, Wagyu beef, and abalone—making it a very satisfying day.

  • 5.00
    peri

    Second stay

    This was my second stay. Just like last time, I had a truly meaningful time. The staff’s service, the food, and the atmosphere—everything was wonderful. I would love to stay again in the future. Thank you very much.

  • 4.50
    もも21

    We had a relaxing stay.

    This was my second stay, for two nights. Last year, I felt the La Mer Classic dinner was a bit salty, but this time it wasn’t at all—everything was truly delicious. For dinner on the second night, they kindly switched it to Japanese cuisine, which I really enjoyed. I was personally happy to find watermelon at the breakfast buffet and toppings for the rice porridge. With some made-to-order options as well, I ended up trying a little of everything while enjoying the beautiful view. I chose this Hotel again because I wanted to relax with a book in the lounge and use the pool, and this time it perfectly lined up with the morning stretch class and a shared cruise as well—my satisfaction went up even more. I’d love to stay again.

  • 4.33
    さくらんぼ222

    Truly classic French cuisine!

    I chose this Hotel to enjoy delicious food with my husband. It was even better than I imagined, and we were able to spend a truly blissful time. The elegant dinner menu featured abalone, spiny lobster, and Matsusaka beef. The sauces were outstanding as well. Breakfast was also excellent. We could use the guest lounge too, and enjoyed beer while looking out over Ago Bay—it truly felt like an escape from everyday life. The only drawback was the lack of an Onsen, but they provided Shuttle Service to Hosei-en, where we were able to enjoy an Onsen. We would love to stay again. Thank you very much for your hospitality.

  • 4.67
    kai30

    A Hotel You'll Want to Visit Again

    I often visit Mie for a Hotel stay. Since it is known as the venue of the Ise-Shima Summit, I was curious and stayed at Shima Kanko Hotel The Classic for the first time. The food was delicious, and the in-house tour and cruise were also very enjoyable. The staff were wonderfully attentive, greeted us properly, and provided excellent service. The lounge was calm and comfortable as well. I would definitely like to stay here again.

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  • 5.00
    南無家康

    As always, it was great.

    As always, I had a relaxing stay. The food was delicious. Thank you very much. I look forward to staying with you again.

  • 5.00
    farsi

    The pool was clean, which was great.

    The pool was very clean and well maintained, which was great. Even though we arrived early, you let us into our Room, so we were able to relax and take our time.

  • 5.00
    harumoko

    For the first time in 30 years

    I stayed at the Hotel for the first time in over 30 years—a place my family visited almost every year from my teens through my thirties. While it has retained its classic charm, I could also feel how it has evolved with the times, making for a wonderful experience. As I headed home, I found myself reminiscing about old memories and hoping to create new ones from this year onward. Thank you very much.

  • 5.00
    山海空美

    The service was excellent.

    We stayed to celebrate a special anniversary. We were truly impressed by the attentive service from the staff throughout the Hotel, as well as the outstanding care from the restaurant team, which made for a relaxing and memorable anniversary stay. In addition to the refined guest rooms, we enjoyed unwinding in the lounge overlooking Ago Bay. The exhibit showcasing how the G7 Summit was held felt vivid and immersive, and we also loved strolling through the historic interior and along the on-site walking paths—there is plenty to enjoy beyond just time in your room. This is a Hotel we would love to visit again.

  • 4.33
    eric01

    Only the services at La Mer The Classic are…

    This stay was a truly fulfilling time for our family. From the pool and the Ise-katagami workshop to our calm family conversations in the lounge, as well as the views of Ago Bay and the artworks, this is a Hotel where simply “spending time here” feels valuable. The cuisine at La Mer was wonderful, and each dish reflected careful craftsmanship and a clear philosophy. On the other hand, we were disappointed with parts of the service and overall experience—for example, the atmosphere felt overly casual, almost no different from a nearby family restaurant, and dessert was served while my wife and daughter were away from the table. Our elementary-school-aged daughter had been learning table manners and came dressed up a bit, feeling nervous in a good way—so it was somewhat shocking that this ended up feeling out of place. To us, dress codes and manners are not just formalities; they are a shared commitment by both the restaurant and guests to respect the setting and create a good time together. In that sense, we felt a gap between the culinary concept and what we experienced in the dining room. By contrast, dinner at Hamayuu was excellent—both the food and especially the service were extremely pleasant. They treated our daughter with care as an individual guest, and my wife and I also enjoyed learning about Mie sake in an engaging way. It was exactly the kind of special time we had hoped for, where cuisine and service come together as one experience.

  • 5.00
    ポポ一休

    Staying to celebrate a golden wedding anniversary

    We stayed to celebrate my parents’ golden wedding anniversary. In our Room, we found a congratulatory message, and at dinner we were treated to a celebratory dessert plate thanks to the restaurant and the Hotel. The staff were very attentive, and we had a wonderful time. I did wish we had made our Reservation a little earlier so we could have chosen a Room with a better view. We were also glad to join the stargazing event and the in-house tour.

  • 3.00
    jdjdjd

    For a family anniversary.

    This stay was something my family had been looking forward to for our anniversary. Because we had high expectations for this Accommodation, I will share my honest impressions. 1) Check-in We pulled up to the entrance to unload our luggage, but no one was there. With no choice, my family brought a cart over themselves, loaded the bags, and pushed it into the Hotel—only to find the staff on break. My family was upset, but I tried to calm them down by saying that unlike city Hotels in central Tokyo, this is sometimes how a resort Hotel can be on a weekday. 2) Guest room The building is close to vintage in character, with recently renovated interiors. Even compared with the foreign-owned Hotels we often use in Tokyo, the quality stands out as exceptional. From the wallpaper finish to the selection of furnishings and fixtures, everything is meticulously done—an excellent example of what a high-quality guest room should be in today’s era. 3) Dinner The main purpose of this stay was dinner at “La Mer.” Taste preferences vary from person to person, but by any standard, both the soup and sauces were far too salty, making it impossible to appreciate the ingredients. It’s not uncommon for long-established restaurants with an aging clientele to gradually make flavors stronger over time; however, it should not be acceptable for a place described as “high-end” to lose consistency in its standards. Our whole family had been looking forward to it, which made this truly disappointing.

  • 4.40
    大人の一休さん

    A traditional Resort Hotel!

    A traditional Resort Hotel with a classic feel and tasteful updates, loved by guests of all ages.

  • 5.00
    Watami

    It became a wonderful memory.

    My husband retired at the end of July, so this was a trip to celebrate and thank him for his hard work. The Hotel I had always dreamed of visiting, and the wonderful meal while watching the beautiful sunset, were truly amazing. Relaxing in the lounge, taking a leisurely walk around the Hotel while listening to the explanations, and experiencing such warm hospitality made it a very special memory. Thank you very much.

  • 5.00
    Fillfill

    The staff were incre...

    The staff were incredibly kind, and I was truly impressed—I’d give 10 stars if I could. Every staff member showed outstanding hospitality, and I even wondered how they could work so hard. The Room was spotless, the amenities were well stocked, and the view was amazing. Even though it was a short stay, it was one wonderful experience after another. Thank you very much.

  • 5.00
    141414zou

    A prestigious Hotel—I’d love to stay again.

    With its calm atmosphere, attentive service, and beautiful views, it’s easy to see why this Hotel was chosen as a summit venue. Before check-in, we were kindly informed that we could use the lounge, including access to the Bay Suite in a separate building. Much appreciated. (We went out right away, so we didn’t use it during the day.) The views were outstanding—truly what you’d expect from a historic Hotel. The room was quiet and serene, and we were able to relax comfortably. The lounge felt spacious, including the veranda seating, and wasn’t crowded (though that likely depends on the day), making it a luxurious experience to enjoy the scenery along with a wide variety of drinks. We didn’t dine this time, but I’d definitely like to try the restaurant next time.

  • 4.67
    one day

    We had a wonderful s...

    We had a wonderful stay. However, the air conditioning felt a bit too cool overall, so we didn’t use the lounge as much. We’d love to visit again in another season.

  • 4.83
    とんでもないこ

    Outstanding hospitality!

    Whenever we stay at Shima Kanko Hotel, my elderly mother is always truly delighted. Everyone we meet is genuinely kind and welcoming, always with a wonderful smile. The food and the view from the Room are outstanding, and on top of that, we always feel the hospitality is exceptional. Thank you very much for your thoughtful attention to every detail.

  • 4.67
    お気に入りふたり組

    Relax and unwind

    To break away from everyday life, my spouse and I are always talking about when we should go next. This was our second stay this year, and we’re so glad we came again. The staff’s thoughtful, unobtrusive care is truly soothing. It seems they had noted that my wife borrowed a desk lamp for reading during our previous stay, and it was already prepared for us this time—we were genuinely impressed. We’re also grateful for the message card, the delicious breakfast, the calm lounge atmosphere, the Shuttle Service to the lounge, and the warm send-off. We feel thankful for being able to enjoy time like this right now. We’d love to visit in different seasons as well.

  • 4.33
    mkmkyo

    A quiet, relaxing Hotel

    I decided to enjoy a summer Hotel stay near Nagoya and was looking for a Hotel where I could relax in the lounge. Then I remembered Shima Kanko Hotel, and since the rates were surprisingly reasonable, I made a Reservation. The view of Ago Bay from the hilltop is wonderful, and I really enjoyed joining the in-house tour as well. The lounge was quiet and spacious, and they even let me take my time there after check-out. However, lunch at the café tasted good, but I felt something was missing in terms of both content and service. Breakfast was excellent across the board, and they bring the main dish as well as coffee or tea to your table. I like this style even with a buffet because it means you don’t have to keep getting up repeatedly. (The breakfast buffet at Hilton Yokohama is also good.) Next time, I’d like to visit during a cooler season and take a walk around the grounds. I’d also love to make a Reservation for La Mer’s course menu.

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  • 4.50
    Makoto827

    The French cuisine and the lounge are excellent.

    - The guest room was clean and spotless. - The refrigerator did not get very cold. - It was disappointing that there is no large public bath. - My family loves Japanese food, but the French cuisine was absolutely delicious. - The breakfast buffet offered both Japanese and Western options and was excellent. - The guests-only lounge was extremely comfortable—I stayed there the whole time. - The Hotel history tour was very interesting, and the explanations were clear and easy to follow.

  • 4.67
    宿泊体験人

    Summit Hotel

    From stepping out of the car to passing through the automatic doors and completing check-in, everything was seamless. The lounge, service, meals, Room quality, and the staff’s warm hospitality were all outstanding. It truly feels like a Hotel worthy of hosting a summit. I have stayed many times, and it never changes even as time passes.

  • 4.50
    tatsuhiro

    The French cuisine is truly exceptional.

  • 5.00
    パピコン

    Revisiting Kashikojima for the First Time in 30 Years

    We stayed for a family trip with my elderly mother and sisters. We were provided with Shuttle Service to Hoshoen and were also able to enjoy the Onsen. Before dinner, we relaxed in both the Classic and Bay Suite lounges. For sightseeing, the staff called a taxi for us, and the driver shared information about the Shima area and recommended places for lunch. Dinner was excellent, and the abalone was so tender that even my elderly mother finished it all. Before departure, they also helped by carrying our courier shipment from our Room, which was very helpful. It was my first time back in Kashikojima in 30 years, and we had a truly meaningful stay.

  • 4.17
    いっちゃん ぺ

    Ruined at the end.

    The Hotel itself was excellent, just as its reputation suggests, but the service at checkout was poor. At check-in, there were three counters and no waiting time; at checkout, there was only one counter, and making guests wait seemed to be considered normal. It is disappointing because everything else was wonderful.

  • 5.00
    しーけーわい

    Authentic Luxury

    The building is old, but it is a masterpiece by architect Togo Murano. It is well maintained and thoroughly cleaned down to every detail, making it a very pleasant space. The staff are excellent as well, and it was clear that everyone takes pride in their work. The meals were outstanding; enhanced by sauces incorporating ingredients from Ise-Shima, we truly enjoyed them. Living in Tokyo made the round trip feel long, but we would definitely like to visit again.

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