รีวิวและความประทับใจจากผู้เข้าพักที่ ANA Crowne Plaza Toyama

(จังหวัดโทยามะ/โทยามะ) [ทั้งหมด 252 ห้อง]
คะแนนรวม
4.20
ดี (76)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.24
  • สิ่งอำนวยความสะดวก
    4.14
  • การบริการลูกค้า
    4.38
  • อาหาร
    4.40
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.76
  • ความพึงพอใจ
    4.28
  • 4.67
    黒崎 勝

    We had a relaxing stay.

    I had a very relaxing stay. I often use ANA Hotels, and this is an excellent Hotel.

  • 5.00
    taar

    I had a comfortable stay.

    At the IHG Hotel where I always stay, I can enjoy a comfortable stay every time and benefit from various services—thank you very much. During my stay it rained, and I was able to borrow an umbrella when going out. Thank you. The pillow and bed firmness were just right, and I slept soundly. Although it was a seasonally humid and uncomfortable day, the air conditioning worked very well. I received bath salts at check-in, which allowed me to enjoy a pleasantly scented bath—this was wonderful. With four elevators, there was no stress at all when going up or down. Water dispensers were installed on each floor. Instead of providing bottled water as before, this showed consideration for the environment. The breakfast venue was very spacious, with an excellent variety of food and drinks, all of which I enjoyed.

  • 4.17
    かんパー

    The Japanese breakfast with a sea of clouds view was delicious.

    I had made a Reservation under a Plan that included dinner at the buffet restaurant on the first floor, but when I went for dinner the restaurant was extremely crowded with a large group, and there were long lines for the food, so it wasn’t an environment where I could dine comfortably. However, the staff kindly changed my dinner to the Japanese restaurant Unkai, and thanks to that I was able to enjoy delicious Japanese cuisine at a relaxed pace. As expected of a top-class Hotel, both the service and food were excellent. That said, perhaps because the building is old, the bathroom/toilet/sink area in my Room felt quite dated, which left me somewhat dissatisfied. I would really like to see these facilities renovated soon. I understand your efforts to be environmentally conscious, but there was no bottled water in my Room, and having to go fill up at the water cooler on each floor felt inconvenient. Also, even though there is a refrigerator in the Room, having to order minibar items from the front desk each time also seemed unnecessary. As Toyama’s leading city Hotel, I hope you will reconsider these points. Still, I truly enjoyed the food overall and would like to stay again when I visit Toyama. Thank you for your hospitality.

  • 4.50
    うううま

    It was a wonderful trip.

    After I messaged in advance that we were traveling to see the snowy Tateyama, you informed us of a Plan that guarantees a Tateyama-side room, which gave us peace of mind even before our trip. The weather was great, and thanks to you we were able to enjoy views of Tateyama all day—daytime, night, and morning. Thank you very much. Since the nearby restaurants were closed, we had Japanese cuisine at the Hotel. It was delicious. Whenever we visit Toyama from now on, we will stay at ANA Crowne Plaza Hotel Toyama by IHG!!

  • 2.50
    moet

    There is no mineral water in the Room.

    Due to our mistake, we had booked two Rooms instead of one, which we discovered at check-in. After a long wait, the Hotel explained that “even if we tried to cancel it, we couldn’t due to the IKYU system.” However, when we later checked with IKYU, they told us that charging a Cancellation Fee is entirely at the Hotel’s discretion, and that the Hotel had responded: “As this was a same-day cancellation, we have explained to the guest that the standard Cancellation Fee would apply.” This seemed inconsistent with what we were told on site and felt somewhat unsettling. Also, we never said that we did not want to pay the Cancellation Fee; if this had been explained clearly from the beginning without making us wait, neither we nor IKYU customer support would have needed to spend time confirming it. There was no mineral water in the Room (and no paid beverages either). Since I had never stayed at a Hotel without mineral water before, I was a bit confused. It seems guests are expected to refill their own water from the water dispenser on each floor. It would be helpful if this were explained at check-in (I had to call and ask), as it’s inconvenient to realize after changing into pajamas. The minibar menu in the Room listed “Mineral Water (additional)” with a price, so it was disappointing—perhaps it used to be provided until recently.

  • 4.33
    extreme5676

    Old, but still No. 1 in Toyama.

    The Facilities and building have inevitably aged, and in that respect it can’t compete with the newer Hotels that have opened near the JR station. However, considering not only its location but also its service and hospitality, I still think it is No. 1 in Toyama. The parking lot is very easy to use and park in, but the spaces are a bit narrow for modern cars. In particular, there isn’t much extra width, so caution is needed.

  • 4.83
    united19771108

    This is my regular accommodation when staying in Toyama City.

    I always stay here when visiting Toyama City. While new hotels are being built in the city, especially around Toyama Station, this accommodation remains a reliable choice. The facility, staff hospitality, and delicious meals set it apart from other hotels. I also love the 19th-floor bar with its stunning view of the city. I will continue to use this accommodation in the future.

  • 5.00
    大野珍太郎

    Please take care not to leave any belongings behind!

    The drinks and bread at breakfast were the only aspects that met expectations, while everything else fell far below average. Additionally, a cleaner entered the Room before check-out. The worst experience was regarding forgotten items. I accidentally left my belongings in a drawer, which I realized 30 minutes after check-out. When I called immediately, I struggled to describe the pattern and color of my eco-bag accurately and was told that "without detailed descriptions, we cannot return it." At this Hotel, even if a credit card is forgotten, they do not contact guests and dispose of items after a certain period.

  • 3.83
    おさわ07

    The breakfast was satisfying and fulfilling. The Room has a historical feel but is sufficient. I would like to come again.

  • 4.40
    SAKURAさく

    A satisfying 2-night, 3-day stay.

    We were blessed with great weather and thoroughly enjoyed the beautiful mountain range view from the Room window. The building itself is a bit old, but it was well-cleaned, allowing us to stay comfortably. If we visit Toyama again, we would definitely love to stay here once more. Thank you very much!

  • 4.67
    うまおちゃん

    I appreciated the tea and bath salts.

    The high floor offers a beautiful night view, and as part of the campaign, we provided bath salts to enjoy in your Room's bath. Complimentary tea and Antipodes shampoo products were also delightful touches. The location is conveniently just steps away from the tram stop. Breakfast featured a delicious buffet with a wide variety of local dishes.

  • 4.50
    Ueda JHS

    Toyama Castle right in front of you

    The service, hospitality, and meals were all excellent. There were few foreign guests, and the breakfast was delicious. I will definitely stay here again. Thank you very much!

  • 4.17
    posau

    A sophisticated Hotel

    The location and view are excellent. While the Facility is old, even the single Room offers a decent size compared to typical Business Hotel Rooms, and it is clean, truly living up to being a landmark Hotel. Breakfast has a variety of options and tastes good; however, the menu feels somewhat incomplete for both Japanese and Western styles, which was disappointing. It was better during my previous stay.

  • 2.33
    macです

    The shower water pressure is low, and there is insufficient guidance for the breakfast buffet.

    The shower water pressure in the room was weak, making it uncomfortably cold. When I went to the restaurant about 10 minutes before the breakfast buffet started at 6:00 AM, the staff (likely a manager) informed me that it would begin at 6:00 AM. I waited on a sofa chair near the entrance until it opened. Meanwhile, two other groups lined up in front of the entrance, and reception began shortly after 6:00 AM. The staff was aware that I and another gentleman had been waiting on the sofa chairs before others arrived. It would have been more considerate if they acknowledged those who were waiting earlier or handled this situation more thoughtfully. Additionally, my room this time was smaller than the one I stayed in previously, which was quite disappointing.

  • 4.33
    s-hira

    Your Regular Accommodation in Toyama

    I always stay here when visiting Toyama. Conveniently located in the city center with a spacious parking lot. The breakfast is excellent, and there are plenty of tables for a relaxed dining experience.

  • 4.17
    かのこや

    The service was very...

    The service was very polite. The staff were also very accommodating. The meals were extremely delicious. However, the water pressure in the shower was weak, and the drainage was poor, causing water to take time to flow away. If I have the chance, I would like to stay here again.

  • 4.50
    エイドリアン

    We were treated very well.

    The front desk staff provided very courteous service, making my stay pleasant. The complimentary cold tea was also a nice touch. I would love to stay here again. Thank you very much!

  • 4.67
    pagu犬

    It was comfortable.

    Although it is a bit far from Toyama Station, the rooms are located on high floors with excellent views, and the room was clean and very comfortable. The breakfast buffet was extensive and offered great value beyond the accommodation cost.

  • 4.83
    One1

    Hotel with a Panoramic View of Toyama

    I was very satisfied with the high-floor corner Room. The Room was spacious and clean, and the service during check-in was pleasant. Everything was great except for the slightly disappointing dinner. Breakfast, on the other hand, was excellent, so much so that I didn’t need lunch. I will definitely stay here whenever I visit Toyama in the future.

  • 4.33
    y807

    Glad I chose the meal option!

    I chose the plan with dinner and breakfast included! The all-you-can-drink option for 2,500 yen was a great addition, and there were plenty of food options to enjoy. I would love to stay here again when I visit Toyama.

  • 3.67
    Kay12

    The view from the Room and restaurant was excellent.

    The Room on the Tateyama side had a great view, but it was small. The twin beds were placed together, with one bed pushed against the wall, making it inconvenient to climb onto the bed from the foot end. When we opened the luggage rack, it got in the way of the door, and placing it further inside made it obstructive when passing by—overall, very cramped. The Hotel's location and service were excellent. The lobby had a high ceiling and felt luxurious. The cold tea service during check-in was much appreciated on a 37-degree day—it felt refreshing! However, standing while drinking seemed less ideal; I would have preferred to enjoy it seated in one of the chairs behind us. Overall though, it's a great Hotel with friendly and attentive staff!

  • 4.33
    takashi-ayu

    The staff's service was excellent. Thank you very much.

    Thank you for your continued support every year and for the excellent service provided by the staff.

  • 5.00
    温泉大好きおばあちゃん

    Unchanged service quality for 10 years

    I stayed here over 10 years ago and had a great experience, so I decided to stay again this time. Thanks to the consistent quality of service, I was able to enjoy another wonderful trip. Thank you very much, and I look forward to staying here again!

  • 3.00
    つねこ3

    Great Location

    Located in the bustling downtown area near the Castle Park. The sound of the elevator, the dents in the Room chairs, and the worn-out carpet may remind you of history, but there are no other complaints.

  • 5.00
    hornblower

    The Tateyama Mountain Range was clearly visible.

    The staff kindly accommodated sudden changes, making our trip enjoyable. The weather was great, and we were fortunate to see the beautiful snow-covered Tateyama Mountain Range, which was truly breathtaking. I would love to stay here again when visiting Toyama.

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  • 4.17
    ノラ猫キドニー

    Almost perfect, especially the front desk service was excellent.

    Stayed on March 31. It had been a while since I stayed in Toyama City, and the front desk service upon arrival was excellent. Although the front desk staff seemed to be a newcomer, they did not make decisions alone but confirmed with their senior after explaining the situation, which was impressive. They also provided accurate information within their capacity, making it very satisfying. The room had some issues; the carpet was slightly dirty, and there were hairs on the bathroom floor, which was unpleasant. For dinner, I made a reservation for the Toyama Kaiseki meal. While I was initially disappointed that red snow crab could not be prepared as expected, they apologized and proposed alternative options with a good attitude. I asked various questions about the meal to young staff members; they answered accurately when they knew and sincerely went to ask in the kitchen when unsure. This honesty left a positive impression. As for the food itself, some dishes lacked depth of flavor or umami taste; however, most were delicious though it left me slightly disappointed overall. In conclusion, I would consider staying again if given another opportunity.

  • 4.00
    まさと１５３６

    There is no signific...

    There is no significant satisfaction with the Room or meals, but the hospitality of each staff member exceeds standards and feels like a service beyond its cost.

  • 3.83
    たんばたろう

    It might be difficult, but

    At the front desk, I am always greeted with a "Thank you," which makes me happy to be recognized as a repeat guest. However, I was disappointed to be told that even though I am an IHG member, there would be a charge for extending the checkout by one hour because the reservation was made through IKYU. I would appreciate more flexible responses for regular guests. The wooden hangers in the room are starting to peel. I would like maintenance for aging issues.

  • 4.17
    ぶぶじじちゃん

    Highly recommended.

    Very affordable price despite including breakfast, very satisfied.

  • 4.67
    とっとこつる太郎

    First time use, satisfied!

    This was my first time using the service, and the staff's attention to detail was wonderful. The breakfast buffet was also very delicious and satisfying. The only slight disappointment was that there were hairs and dust left in the bathtub, but everything else was excellent.

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