รีวิวและความประทับใจจากผู้เข้าพักที่ Shirahama Coganoi Resort & Spa

(จังหวัดวากายามะ/นังกิชิราฮามะ) [ทั้งหมด 172 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (545)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.30
  • การบริการลูกค้า
    4.58
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.69
  • ความพึงพอใจ
    4.55
4.50
m太郎

As expected, the food at the Hotel was delicious.

I revisited this accommodation as I remembered the high quality of the buffet from my previous stay, while looking for a last-minute place to stay after my weekend plans were canceled. Arriving before 2 PM to use the indoor and outdoor pools, we first went to the outdoor pool. However, I found it slightly inconvenient for families with small children due to the narrow changing rooms and having to climb stairs from inside the facility. While the convenience of amenities like a jacuzzi, night pool, and an indoor pool connected to a large bath was excellent, I felt that a layout allowing easier access between indoor and outdoor areas would be ideal. For dinner, we enjoyed fresh sashimi and sushi made with tuna from Wakayama Prefecture; they were exceptionally delicious. There was also a new wall-mounted donut display for children that added satisfaction to our experience. However, I was concerned about two points: firstly, steak from the live kitchen was tough and greasy; secondly, when foreign staff accidentally broke a glass nearby causing shards to scatter near my child’s feet, there was no acknowledgment or communication towards us as they quietly cleaned up. On another note though, other staff members greeted us warmly with smiles which reflected good hospitality—this aspect could be reviewed further. Lastly in our room itself Wi-Fi connectivity often failed making improvements necessary regarding network environment quality overall!

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก4
  • การบริการลูกค้า4
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ5
  • 6/9/2025~
  • 4 คน 1 ห้อง
  • Standard Twin <Non-Smoking> [Ocean View]
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Shirahama Koganoi Resort & Spa once again. We are truly honored that you revisited us despite the sudden change in your plans, relying on your previous experience with our accommodation. We sincerely apologize for the inconvenience caused by the limited space in the changing rooms and the lack of consideration for smooth movement within our pool facility, especially for guests with small children. We will consider improving accessibility and layout as part of our future enhancements. We are delighted to hear that you enjoyed dinner featuring Wakayama tuna and a donut corner for children. However, we deeply regret any discomfort caused by issues with steak texture or oiliness, as well as inappropriate staff behavior at the live kitchen station. Please accept our heartfelt apologies for any unease this may have caused. Moving forward, we will prioritize guest safety and reinforce training to ensure prompt and considerate service at all times. Additionally, we apologize for any inconvenience due to unstable Wi-Fi connectivity in your room. We are committed to reviewing and improving communication infrastructure throughout our facility. We take each piece of feedback seriously and will continue striving to provide a more comfortable and secure stay for all guests. All staff members look forward to welcoming you back in the future. Thank you once again for sharing your valuable feedback with us!

ดูรีวิวทั้งหมดของShirahama Coganoi Resort & Spa