รีวิวและความประทับใจจากผู้เข้าพักที่ Shirahama Coganoi Resort & Spa

(จังหวัดวากายามะ/นังกิชิราฮามะ) [ทั้งหมด 172 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (545)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.38
  • สิ่งอำนวยความสะดวก
    4.30
  • การบริการลูกค้า
    4.58
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.69
  • ความพึงพอใจ
    4.55
2.33
yaa1121

The mattress on the bed was too hard.

This was my first time using this Facility. The Facility is extremely old. There was an indoor heated pool, so the kids had a lot of fun. The bath was nice too, but the aging of the Room was significant. It smelled dusty. The cleaning was done well, but the equipment and such were also old. What was most difficult for me was that the mattress on the bed was extremely hard, and the pillow was also hard, so I couldn't sleep well. I was also bothered by the fact that there was only a sheet directly on the mattress, which seemed quite poor. Both breakfast and dinner were buffets, and I was looking forward to it because the Review said it was delicious, but it was disappointing. Especially for breakfast, it was unfortunate that there was no butter, only margarine, and overall it gave a cheap impression. I was also concerned that the jacuzzi in the night pool stopped around 9:30 PM! Since it was New Year's and there was availability for a Reservation at a reasonable price, I guess it was okay, but I don't think I would repeat. The kids seemed to have fun, though.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า4
  • อาหาร1
  • น้ำพุร้อน・อ่างอาบน้ำ5
  • ความพึงพอใจ2
  • 3/1/2025~
  • 4 คน 1 ห้อง
  • Standard Twin <Non-Smoking> [Ocean View]
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear yaa1121, Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate you taking the time to share your opinions and feedback about our Property. However, we deeply apologize for not being able to meet your expectations during your stay. We will take your comments into consideration and strive to become a Hotel that you would want to visit again in the future. We would be delighted if you could stop by the next time you are in the area. Reservation, Torii

ดูรีวิวทั้งหมดของShirahama Coganoi Resort & Spa