รีวิวและความประทับใจจากผู้เข้าพักที่ Shirahama Coganoi Resort & Spa

A hotel that is extremely friendly to families with children

I often see in reviews that the concierge's hospitality is excellent, so I tried not to expect too much. However, I was very impressed by the staff's response when we arrived and handed over the car. They were considerate of my grandparents, who have difficulty walking, and our three small children, and parked the car close to the entrance, which made me happy. The staff guiding us while we were in line for check-in had a "training" badge, so it was understandable, but they explained things plainly without much friendliness. The front desk staff had a wonderful smile and seemed experienced, which gave me a sense of security for our stay. During dinner, a staff member quickly came to make udon for the children, and there was a wide variety of baby food and utensils available, so I thought it was okay to reduce the children's luggage! At breakfast, the pancakes for the children were shaped like pandas... it was amazing. The downside is that the pool and onsen are in the basement with many stairs, and since using the large public bath is assumed, there are no amenities in the guest rooms. Also, there were few outlets, and the built-in charger didn't work well. Each staff member was truly wonderful at this property. We went to the pool about 15 minutes before it closed without checking properly, but the staff kindly said with a smile, "It's okay, it's okay. Enjoy a little." When my daughter was excited and restless, the same staff member kindly held her, saying it must be tough. When the receipt flew away in the wind, they ran after it and picked it up for us. It was a precious hotel where I could feel the warmth and kindness of people amidst the daily stress of parenting and work. I will visit again when I go to Shirahama. I think we caused some trouble with our noisy group, but thank you very much!