รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel New Otani Saga

(จังหวัดซากะ/เมืองซากะ) [ทั้งหมด 102 ห้อง]
คะแนนรวม
3.67
(23)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.70
  • สิ่งอำนวยความสะดวก
    3.30
  • การบริการลูกค้า
    4.09
  • อาหาร
    3.94
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.35
  • ความพึงพอใจ
    3.74
  • 3.33
    メイリン！

    Thank you for your support.

    All the front desk staff greeted us with warm smiles, and we had a very pleasant stay. There were no water bottles in the room, but there was a water dispenser near the elevators, so it wasn’t inconvenient. From the window, we could enjoy views of the moat’s greenery and my old school, taking in scenery that truly felt like Saga. In the evening, our family also enjoyed a delicious Chinese meal on Basement Level 1. Thank you very much to all the staff for your kind hospitality.

  • 2.83
    KGグリー

    The air conditioning in the Room I stayed in during the extreme heat wasn’t working!

    I look forward to staying here every year because the breakfast buffet and Chinese cuisine are excellent. Last time, my Room was right in front of the elevator, and I was bothered by noise such as drainage sounds from the neighboring Room. This time, however, in Saga Prefecture—where temperatures exceeded 40°C the day before—my Room’s air conditioning did not work at all. I was told that the temperature is automatically controlled throughout the building and individual adjustments are not possible. A fan was provided, but I felt it could be dangerous due to the risk of heatstroke, so I requested a Room change. Since I plan to stay again next year, I would appreciate being assigned a Room on the 8th floor where I can adjust the temperature inside the Room. I would like to thank all staff members who assisted us this time by arranging a fan and helping with changing Rooms (including helping us during the move).

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  • 4.60
    iruka7572

    It’s a bit far from the station, but I’d like to stay here again.

    I stayed for two nights while sightseeing. It’s about a 30-minute walk from the station, mostly straight along a main road. By taxi, it’s within 10 minutes. If the weather is nice, the walk is pleasant with shops along the way, and strolling around the moat feels great. The Hotel shows its age in places, but it’s clean, the air conditioning works well, and the moat view from the window is amazing. It’s refreshing to wake up in the morning. The Room has a full-length mirror that you can move by the window to do your makeup. The bathroom had a Mirable shower head, and the hair dryer was also a good one. Everyone at the Hotel was very kind, so I could stay comfortably. However, there isn’t a convenience store nearby. Instead, there’s a supermarket and Starbucks about a 5-minute walk away. It’s not right by the station, but with relaxed morning walks, great views, and comfortable Rooms, this is a Hotel I’d like to stay at again next time. There are many good restaurants nearby as well—but next time I’d like to dine inside the Hotel too…

  • 3.50
    KGグリー

    Always impressed by the breakfast and Chinese cuisine!

    I stay here several times every year. I am always impressed by the breakfast buffet and the dishes at the Chinese restaurant “Taikan-en” on B1. The Room I stayed in was spacious, and the bed and pillows were comfortable, so I slept very well. However, at night I couldn’t adjust the bathwater temperature properly, and even when set to the maximum of 42°C, it was still quite lukewarm. There was no problem in the morning.

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  • 5.00
    ゲスト

    Very satisfied with the service—the Chinese-style shrimp with mayo was incredibly delicious!

    The Room size, service, and spacious bath all made for a luxurious stay. It was very comfortable, and I will stay again.

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  • 3.00
    スーパーターコ

    Breakfast

    I had breakfast expecting fresh fish and Saga beef, but there were very few protein options, which was disappointing. I wish there had been at least a little of the famous squid or Saga beef. For the price, there was simply too little food, and I was let down.

  • 1.00
    緑の中に佇む

    They did not have an accurate record of the number of guests for the Reservation, and the service at Daikannen was poor.

    I made a Reservation for 1 adult and 1 child (upper elementary school age), but at check-in, the front desk staff handed me only one breakfast voucher for the next morning and asked, “Your child’s Accommodation Reservation isn’t in our system—will that be okay?” When I said I had reserved it and tried to show the Reservation screen, they replied, “It’s fine,” while another staff member silently checked the details on a computer. However, they still did not say that my child’s Reservation was included. Even though my child’s rate was the same as an adult’s, I was given only one breakfast voucher and told there was no Reservation for my child. After that, they kept saying “It’s fine” without explaining what exactly was “fine.” Even when I asked for an explanation, the person checking the Reservation remained silent. About five minutes later they finally said, “We checked the original Reservation and your child is included.” Then both front desk staff acted as if nothing had happened and simply handed me two breakfast vouchers and the room key. There was no apology at all. Thinking it might be unavoidable because it is a regional Hotel, we went to dinner at Taikanen and ordered a set course—but we had trouble there as well. Even though there were 50 minutes until last order and 80 minutes until closing, just five minutes after ordering we were asked, “May we bring multiple dishes at once?” When I asked why, I was told, “We do that because some guests eat slowly.” Despite having plenty of time—and despite us not having started eating yet—we were treated as if we would be slow eaters. There were only two other parties in the restaurant as well, so this response made me feel that serving each course with proper timing was considered troublesome—or that the kitchen staff simply wanted to leave early. The staff member even snapped back at me saying something like, “So you’re saying we should have told you when taking your order (that we would stack dishes)?” I was stunned. If this is done for restaurant convenience, it should of course be explained in advance. Neither the front desk response nor the Chinese restaurant response felt like New Otani service. I frequently use New Otani properties—not only Kioicho but also Osaka and NASPA—so the difference in service quality this time was so extreme that it made me wonder if this Hotel is a franchise. We chose this Hotel because our purpose on this trip was to visit Yoshinogari Historical Park; however, even if it meant traveling farther, I now feel we should have stayed in Ureshino Onsen or Karatsu or Fukuoka instead.

  • 5.00
    HRAKHRE

    It was great.

    The Hotel itself felt a bit dated, but the front desk service and the cleanliness of the Room were very pleasant. I also had breakfast, and every dish was delicious—especially the bread, which was excellent. Thank you very much. Also, the vases and other furnishings in the Hotel were truly what you would expect from New Otani.

  • 3.00
    KGグリー

    You can clearly hear voices from the neighboring room!

    I stayed in a twin Room this time, but around 2:00 a.m. the sounds and conversations from an in-room massage next door came through clearly for over an hour. Also, since my Room was right by the elevator, I could clearly hear people talking in the hallway, and even the bathroom drainage noise echoed quite a bit... As a result, I only managed to sleep for about two hours. It wasn’t a top-class Hotel—more of a Business Hotel level—which was disappointing. The breakfast buffet and the Chinese restaurant on B1 were as consistently high quality as always and very delicious. The breakfast curry and the sweet-and-sour pork at the Chinese restaurant are especially outstanding!

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  • 4.50
    KGグリー

    The Chinese food here is absolutely delicious!

    The Chinese restaurant “Taikanen” on B1 of this Hotel serves exceptionally delicious food. I’ll be back to dine again.

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  • 4.20
    くまたにゃん

    Upgraded to a higher-category Room than your Reservation. Free parking. Thank you very much.

  • 1.60
    きうぴぃ～

    Too old.

    Very old overall. Not only the Room, but the hair dryer also seemed to be more than 10 years old and lacked power, which was inconvenient.

  • 3.80
    ふくたかやすみほ

    Moat

    It was conveniently located for strolling around Saga Castle Park and Saga Shrine. The shower had three adjustable settings, which was fun.

  • 2.50
    スイカオヤジ

    Suika Oyaji

    The hotel had a luxurious image, but the inability to adjust the room's air conditioning made it uncomfortable. There was no large public bath, so I had to drive to a super sento. The service was excellent.

  • 3.83
    にうさこ

    It was an accommodation where you could feel the history and culture of Saga.

    While the building shows signs of aging, the cleanliness is more than adequate. The location overlooking the spacious moat surrounding Saga Castle and offering a wide view of the Saga Plain from the rooms is truly remarkable. Although transportation access is not as convenient compared to areas around Saga Station, it is a pleasant area for strolling. Given current circumstances, there seems to be a shortage of staff; however, overall, the staff are kind and helpful. The foreign male staff member at the front desk was particularly capable and provided excellent service. The breakfast buffet lacks distinctive features for a luxury hotel and felt somewhat underwhelming. Additionally, entering and exiting the parking lot across from the Hotel can be challenging for inexperienced drivers; improvements in this area would be beneficial. Despite these minor points, it remains a great Hotel with potential for further development. I would like to visit again if given another opportunity.

  • 3.80
    hamamik

    Due to poor transpor...

    Due to poor transportation access, we recommend using a car. Although we informed the check-in time, the doorman was absent, and we couldn't find the parking lot, so we had to park the car and go to the front desk to ask. After checking in, the staff helped carry our luggage, but we would prefer prioritizing guidance to the parking lot. The room feels old, but I think it is cleaned meticulously. Conversations in the hallway were clearly audible in the room. I feel it might be time to replace the mattress on the bed. The air conditioning temperature cannot be adjusted, so it felt very cold. The food seems delicious, so I would like to try it next time.

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