รีวิวและความประทับใจจากผู้เข้าพักที่ Loisir Hotel Naha - 2หน้า

• 1.20

  ぷっちゅーん

  วันที่โพสต์: 28/12/2024

  I will never use it again.

  I stayed in the annex, but the Facility, Room, and the large bath in the main building are all one star. The front desk was staffed by foreigners, but their Japanese was good, and their proper response left a good impression, but other than that, I definitely do not recommend it.

  • ห้องพักและสิ่งอำนวยความสะดวก1
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1

  • 23/12/2024～
  • 1 คน 1 ห้อง
  • Compact Twin (18.3 sqm) [East Building/Annex] Non-smoking
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Loisir Hotel Naha. We regret that we were unable to meet your expectations during your stay. The compact twin type room you stayed in requires some effort to reach from the main building where the front desk is located. Although it is a compact 18 square meter room, it can accommodate up to 3 people, making it recommended for those who want to enjoy a casual trip. You can also use the onsen large bath "Shimanchu no Yu" as many times as you like. We are sorry that your stay was not satisfactory, but we will sincerely take your feedback into consideration. We will continue to strive to be a hotel that satisfies our guests. We look forward to welcoming you again if the opportunity arises. Loisir Hotel Naha Stays Department

  ดูทั้งหมด
• 1.80

  KamekaMe

  วันที่โพสต์: 22/12/2024

  The large public bat...

  The large public bath, which can be used regardless of the Plan, is small considering the size of the Hotel, and it seems that cleaning cannot keep up due to the large number of users, making both the inside and the changing room dirty. There are only two high-end hair dryers, and the rest are quite ordinary. Since there are more new, clean, and affordable Business Hotels in the vicinity, this place is unlikely to be chosen unless it is at a sale price.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก2
  • การบริการลูกค้า2
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ2

  • 20/12/2024～
  • 2 คน 1 ห้อง
  • Compact Twin (18.3 sqm) [East Building/Annex] Non-smoking
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Loisir Hotel Naha. We apologize for any discomfort caused by the lack of cleanliness in the onsen facility. Guests staying at our hotel can use the onsen facility "Shimanchu no Yu" as many times as they like during their stay. We conduct regular cleaning to ensure that our guests can enjoy a comfortable experience, but we apologize for any inconvenience caused by cleaning deficiencies. We take your feedback seriously. Additionally, we have introduced four Dyson hair dryers, but due to some being out of order, we have installed alternative dryers. We apologize for any inconvenience and ask for your understanding. We appreciate your valuable feedback and will do our best to make improvements based on your comments. We look forward to welcoming you again if the opportunity arises. Loisir Hotel Naha Accommodation Department

  ดูทั้งหมด
• 3.40

  てつこのてつ

  วันที่โพสต์: 22/10/2024

  Location + Cost Performance + Service

  The location is good, and depending on the season (October), the cost performance might be favorable during the off-season. The front desk staff at check-in had a good vocabulary and left a positive impression. I look forward to visiting again, so thank you in advance.

  • ห้องพักและสิ่งอำนวยความสะดวก3
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร－
  • น้ำพุร้อน・อ่างอาบน้ำ3
  • ความพึงพอใจ4

  • 19/10/2024～
  • 1 คน 1 ห้อง
  • Superior Twin [Smoking]
  • ไม่มีอาหาร

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Loisir Hotel Naha. Our Hotel is located about 7 minutes by car from Naha Airport. We are fully equipped with abundant Facilities such as a natural Onsen with water directly from the source, a pool, a gym, and a convenience store. It is our greatest encouragement to know that our guests are pleased, including with the response of our staff. We will continue to strive to provide services that meet our guests' expectations. All of our staff sincerely look forward to welcoming you again. Loisir Hotel Naha Accommodation Department

  ดูทั้งหมด
• 1.67

  ぷいもる

  วันที่โพสต์: 2/10/2024

  I can't write everything. Overall, it's disappointing. I hope it improves.

  I stayed here for my first trip to Okinawa with my husband and our 0-year-old child. To sum it up, I've stayed at various hotels before, but this experience was so disappointing that even my usually calm husband was upset. There were some good points, such as being close to the airport, having a supermarket within walking distance, and a well-stocked souvenir shop. They also provided baby body soap and a diaper box. However, that's about all I can think of. The hotel's service was just too disappointing. I might be expecting too much, but I hope this serves as a reference for others. - Equipment failures and staff response that don't seem fitting for an executive room. The room was renovated, but the drain in the bathroom was covered in pink grime, and the refrigerator barely cooled. The ice machine on the 12th floor was also out of order. When I inquired at the front desk about what to do and if it was the same in other rooms, I was told that it was the same in other rooms and that they could store items that needed cooling on the first floor. Not being able to use a refrigerator in Okinawa is critical... Does that mean I have to go back and forth from the 12th to the 1st floor each time...? I asked if they could bring ice since I wanted to cool drinks, and a staff member came, but their tone and attitude were like, "Ice, right? Is this okay?" The next day, I explained the situation over the phone to the front desk and asked if they could bring ice again since they did the day before. The response was, "Ice, huh? I'll send a staff member." Click. I was shocked. Despite speaking politely with an apologetic tone, I doubted if they were really hotel staff due to the lack of an apology and the absence of hospitality in their language and guidance, which made me very sad. - The hotel's breakfast was also disappointing. I had pre-ordered baby food, but even after requesting it verbally on the day, it didn't arrive after 20 minutes. When my child started getting fussy, I asked a staff member to check, but they looked really annoyed, which made me feel sad for being considerate. - Unable to park in the underground direct-access parking. We were directed to a distant parking lot for the entire 2-night, 3-day stay. I thought it couldn't be helped, but I kept wondering why other guests were allowed in despite the underground parking being full. With a small baby, moving around was really tough.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า1
  • อาหาร2
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ2

  • 28/9/2024～
  • 3 คน 1 ห้อง
  • Beauty Room/Executive King (Non-Smoking)
  • รวมอาหารเช้า

  การตอบกลับจากสิ่งอำนวยความสะดวก

  Thank you very much for staying at Loisir Hotel Naha. We apologize for any discomfort caused by the room and staff's response. We sincerely apologize for the inconvenience caused by the inadequate cleaning of the room bath during your stay. We have taken your valuable feedback and made immediate improvements. Regarding the refrigerator, we regret that it did not cool sufficiently and did not meet your expectations. We take this seriously and will strive to make improvements. Normally, items that do not fit in the room refrigerator or frozen items can be stored and cooled at the front desk. In such cases, guests do not have to go back and forth between the room and the front desk. If you contact us, we will deliver it to your room. We apologize for any anxiety caused by our inadequate communication. As you mentioned in your post, there is an ice machine on each floor, but the ice machine on the 12th floor is currently out of order. Therefore, you can either get ice from another floor or we can bring it from the front desk. We deeply regret that we were unable to provide considerate communication that was attentive to our guests. We sincerely apologize for not being able to address your feelings. We will strive to educate and improve our staff. At the breakfast venue, we had received a reservation for baby food, but we apologize for the delay in providing it. Furthermore, we regret that the staff who served you were unable to respond with a smile, causing discomfort in the morning. We take your valuable feedback seriously and will strive to prevent similar occurrences in the future. Regarding the use of the parking lot, guidance is provided by the parking staff. The parking space varies depending on the size of the car and the congestion on the day. If you prefer a nearby parking lot, please inform the guidance staff. We will reflect on our lack of consideration and take it as a point for future improvement. We appreciate your valuable feedback. We will continue to strive to provide services that meet our guests' expectations. Loisir Hotel Naha Accommodation Department

  ดูทั้งหมด

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