รีวิวและความประทับใจจากผู้เข้าพักที่ Jouseikan

(จังหวัดโคจิ/เมืองโคจิ) [ทั้งหมด 61 ห้อง]
คะแนนรวม
4.59
ยอดเยี่ยม (128)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.55
  • สิ่งอำนวยความสะดวก
    4.58
  • การบริการลูกค้า
    4.67
  • อาหาร
    4.58
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.60
  • ความพึงพอใจ
    4.56
1.67
露伴315

A noticeable gap between the photos and reality, and tasteless footwear.

The Room photos looked wonderful, so I made a Reservation, but the reality was very different and extremely disappointing. It is said to be a long-established Hotel, and while the Room has been renovated, the bathtub felt like something from an old-fashioned love hotel era—very inconvenient to use. There was also a separate shower booth, but water leaked from the glass door and flooded the bathroom and sink area. Although it is described as a prestigious Hotel where even the Emperor has stayed, the staff’s shoes were loud and unpleasant with every step. The worn-down heels of their pumps made me question the sense of dignity. If they are responsible for guests’ safety and security, I would like them to wear footwear that allows them to guide guests quickly in case of an emergency or disaster at any time. Staff footwear also affects overall satisfaction.

  • ห้องพักและสิ่งอำนวยความสะดวก2
  • สิ่งอำนวยความสะดวก1
  • การบริการลูกค้า2
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ1
  • ความพึงพอใจ1
  • 17/3/2026～
  • 2 คน 1 ห้อง
  • Non-Smoking [Top Floor] Superior Twin Room (Spacious 38 m²)
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Dear Rohan315, Thank you very much for staying at Jyosai-kan. We sincerely apologize that, despite your expectations after viewing our Room photos among many Accommodations, the actual Room did not meet those expectations and left you disappointed. We are also very sorry for the inconvenience caused by the bathtub usability and water leaking from the shower booth, which resulted in the bathroom and washbasin area becoming flooded. This should have been a comfortable and安心 stay in your guest room, and we deeply regret causing you such discomfort. We have shared your feedback with our Facility team and will work to inspect the relevant areas and make improvements. In addition, we apologize again for any discomfort caused by our staff’s footwear, including both the walking noise and appearance. As those who welcome guests, we take seriously your point that footwear should be appropriate not only in terms of conduct and grooming but also to ensure safe guidance in an emergency. Although you chose us with expectations of a prestigious Accommodation, we sincerely apologize that your stay was not satisfactory in terms of the Room, Facilities, and staff presentation. We will share your comments with all relevant departments and review again any gap between our Room photos and the actual impression of the Room, inspections of bathroom Facilities, as well as staff grooming standards and appropriate footwear. Thank you very much for taking the time to share your valuable feedback.

ดูรีวิวทั้งหมดของJouseikan